Manage Group of Hotels Final

8/8/2019 Manage Group of Hotels Final

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Manage Group of Hotels Version:

Software Requirements Specification

ManageGroup of Hotels Software Requirements Specification

Team

Hunterz

Team Members

Winning Thaole A

Anil Ojha

Jimut Kumar Roy

Ranjan Kumar Sah

Project Guide

Mr. Jayanta Kr. Sarkar

Smart Academy Page

Smart Academy

S.S market, Bidhan market Road

Siliguri, West Bengal


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Table of Contents

1. Introduction

1.1 Purpose

1.2 Scope

1.3 Definition of Acronyms and Abbreviations

1.4 Technologies to be used

1.5 References

1.6 Overview

2. Overall Description

2.1 Product Perspective

2.2 Software Interface2.3 Hardware Interface

2.4 Communication Interface

2.5 Product Function

2.6 User Characteristics

2.7 Constraints

2.8 Data Flow Diagram(Level 0, High Level)

2.9 Use Case Model Survey

2.10 Class Diagram

2.11 Assumptions and Dependencies

3. Specification Requirement3.1 Use Case Report

3.2 Supplementary Requirements

4. Supporting Information

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1. Introduction

1.1 Purpose

Development of a central system will help management of a group of hotels, owned by a

Hotel Group of national or international repute to incorporate all features including hotel

management, customer relationship management and central management of the group of

hotels by the firm head. This integrates customer services like online and any place booking

along with features like central assessment of performance reports by the Managing Director.

It provides a partial set of solutions to all hotel management problems like basic facilities of

financing, accounting, inventory, asset management, restaurant management and house-

keeping. It will usher an environment which will not only provide unlimited services to the

customers but also help the Managers, Employees and other people related to the hotels to

function effectively and efficiently.

1.2 Scope

Registration & user profile management.

Daily reports of all the hotels performance are kept track off by Managing Director.

Supervision of finance and accounts by General Manager and submission of reports to

Managing Director.

Filling of online tenders by suppliers to General Manager, acceptance, evaluation and

finalization by General Manager. Offers and packages are sent to customers through e-mails and SMS.

Online facilities providing search for a hotel, booking, order placement for home

delivery of foods from nearby hotels or restaurants.

Feedbacks and grievances of customers or employees are sent to General Manager.

Facilitate communication among all Users via email, chat, forum, SMS etc.

Agents like travel agents and reservation agents provide confirmation of services like

local conveyance and air or rail booking online to the General Manager.

Online Library for customers will be available for getting information about that

particular place or area like tourist spots, suggested visiting areas and their timings

etc.

1.3 Definitions, Acronyms and Abbreviations

HTML: Hypertext Markup Language is a markup language used to design static

web pages.

EJB: Enterprise Java Beans.

HTTP: Hypertext Transfer Protocol is a transaction oriented client/server

protocol between web browser & a Web Server.

HTTPS: Hypertext Transfer Protocol Secure is a HTTP over SSL (secure sockets

layer).

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TCP/IP: Transmission Control Protocol/Internet Protocol, the suite of

communication Protocols used to connect hosts on the Internet. TCP/IP uses

several protocols, the two main ones being TCP and IP.

XML: Extensible Markup Language.

Ref: Reference.

Ajax: Asynchronous JavaScript and XML.

J2EE: Java 2 Platform, Enterprise Edition is a programming platform part of

the Java Platform for developing and running distributed multi tier architecture

Java applications, based largely on modular software components running on an

application server.

DB2: DB 2 Database is the database management system that delivers a flexible

and cost-effective database platform to build robust on demand business

applications. WAS: Web sphere application server is an application server that runs business

applications and supports the J2EE and web services standards.

M.D : Managing Director

G.M: General Manager

KOT : Kitchen Order Ticket

ROL : Re-Order Level

Min_L: Minimum Level

1.4 Technologies to be used

Object Oriented Analysis and Design tool: UML Programming Language: J2EE

Internet Technologies: HTML, XML, JSP.

Architecture: SOA

DBMS: DB2

Others: e-Forms, AJAX, Web 2.0, Web-services.

1.5 References

http://en.wikipedia.org/wiki/Main_page Hotel Management by JP Sangar

Hotel Organization by M N Ahmed

1.6 Overview

SRS will include two sections

Overall Description, that describes major components of the system, interconnection

and external Interfaces

Specific Requirements, that describes the function of actors, their role in the system

and constraints.

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2. Overall Description

2.1 Product perspective

WAS

Client Side Application

Database

Server Server

1. The web pages (html) provide the user interface on customer client side.

Communication between customer and server side is provided through HTTP

Protocol.

2. The Client Software is to provide the user interface on system user client side and for

this TCP/IP protocols are used.

3. On the server side web server is for AJAX (Asynchronous JavaScript and XML) and

database server is for storing the information.

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HTML

Client

(Customer)

Client

Software

(System User)

DB2

HTTP/HTTPS

Web Components

EJB

EJB Components


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2.3 Software Interface

Client on Internet: Web Browser, Operating System (any)

Client on Intranet: Client Software, Web Browser, Operating System (any)

Web Server: IBMWEBSPHERE APPLICATION SERVER COMMUNITY

EDITOR (WASCE)

Data Base Server: IBM DB2

Development End: JSP (using Ajax, HTML), DB2, OS (Windows, Linux), Web

Server (WASCE)

2.3 Hardware Interface

Client side

Processor RAM Disk Space

Internet Explorer 6.0/

Morzila/ Firefox

Core 2 Duo

2.40 GHz

512 MB 1 GB

Server Side

Web sphere applicationserverV5.0

Core 2 Duo2.40 GHz

4 GB 2 GB

IBMDB2 Core 2 Quad

2.40 GHz

4 GB 1GB (Excluding data

size)

2.4 Communication Interface

Client on Internet will be using HTTP/HTTPS protocol.

Client on Intranet will be using TCP/IP protocol

2.5 Product Function

Login: In this module, users, customers and agents login to get information of the

hotels.

Hotel Reservation: Customers make reservation

Billing: In this module, bill payments, cash transaction are maintained.

Report Management: Report management takes into account daily reports of

Inventory section, Cashier section, Administrators section.

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Assets and Inventory Management: It maintains all the details of

purchase/acquisition of assets, purchase of products. Procurement: This department is Responsible for the acquisition of goods and/or

services at the best possible rates, in the right quality and quantity, at the right

time, in the right place and from the right source for the direct benefit or use of the

hotel.

Room service: Room service is an accommodation available in hotels, where

workers at the hotel bring food and other items to hotel rooms, by request of the

guest and usually for extra charge.

Restaurant Management: It takes into account the KOTs, Table booking of

customers and customer billing.

2.6 User Characteristics

Every user should be comfortable of working with computer and net browsing. He

must have basic knowledge of English too.

2.7 Constraints

GUI is only in English.

Login and password is used for identification of Hotel Staff, Managing Director,

system administrator, agent and suppliers.

This system is working for single server.

Limited to HTTP/HTTPS.

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2. 8 (a) DATA FLOW DIAGRAM (LEVEL 0)

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Hotel

Management

System

Custom er Su pplier

Inventory ManagingDirector

Booking&OrderDetails

ReceivedDetails

Purch

aseOrd

er

Received

Metarials

HotelReport

Askforhotelreports

Check

Inventor

yStatu

s

Inventor

yDetails


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2. 9 USE CASE MODEL SURVEY

System

Administrator

StockManager

ProductionManager

BookingOfficer

Account

Manger

General

Manager

M.D.

Manage Accounts

Manage Payments

Stock Details

Stock Management

Room Booking

Room Allotment

Customer Billing

Service Management

Check Hotel Status

View Logs

Managing Orders

Repor t G.M.

Report M.D.

Managing Officers

Grievance Handling

Managing Infrastructure

Managing Suppliers

Manage System User

View Details

Booking Details

View Own Details

User

Daily Transaction De tails

Check Performance

Declaring Polices

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i) Managing Director: Responsible for checking the status and performance of hotels.

Checking Hotel status: Check the status of all hotels in terms of expenditure, profitand losses.

Check performance: check the performance of hotels in terms of monthly, quarterly,

half-yearly and annual sales reports.

ii) SystemAdministrator: Responsible for managing system users, viewing logs, etc.

Manage System Users: The Administrator will create different system users. The

system users will be created and will be assigned with different roles. More than one

task and permissions can be granted or revoked from the system users.

View Logs: Responsible for checking the logs of different system user for auditing

and maintaining the integrity of the system.

iii) General Manager: Responsible for service management , managing employees,

declaring policies, handling grievances, managing suppliers, managing assets and reporting toManaging Director.

Service Management: Records the details of services provided to customers.

Managing Employees: Responsible for adding or removing of employees,

managing remunerations etc.

Declaring Policies: Responsible for declaring and enforcing of policies for a

particular hotel.

Grievance Handling: Responsible for checking & managing grievances and take

necessary steps.

Managing suppliers: Responsible for issuing tenders contacting suppliers and

purchasing materials. Managing Assets: Keeping track of assets details in terms of availability, stocks in-

use and purchase.

Reporting to Managing Director: Responsible for submitting the hotel reports to

Managing Director.

View details: View the finance details, inventory details, daily transaction details,

customers details.

iv) Production Manager: Responsible for managing orders and reporting to General

Manager.

Managing orders: Responsible for taking invoice orders, processing and delivering

orders.

Reporting to General Manager: Responsible for submitting daily order-processing

details to General Manager.

View details: View the finance details, inventory details.

v) Account Manager: Responsible for managing accounts, daily transactions and Cash.

Managing accounts: Responsible for updating general registers and back-office

reports daily.

Daily Transaction details: Maintains and updates daily sales, payments and

purchase.

Manage payments: Store all payment transactions made by the hotel.

View details: View inventory details, employees details, customers details, finance

details.vi) Stock Manager: Responsible for keeping track of stock and managing stock.

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Stock details: Keeping track of stocks purchase and stock availability.

Managing stock: Keeping track of incoming stock, stock damage and purchase. View details: View the inventory details, finance details.

vii) Booking Officer: Responsible for room booking and customer billing.

Room booking: Keeping track of room availability, room allotment, and customers

details.

Room allotment: Responsible for allotment of room to the customers.

Billing: Keeping track of check-in and check-out details of customers and payments.

View details: View customers details.

3. 10 Class diagram

Class diagrams are widely used to describe the types of objects in a system and theirrelationships. Class diagrams model, class structure and contents using design elements such

as classes, packages and objects. Class diagrams describe three different perspectives when

designing a system, conceptual, specification, and implementation. These perspectives

become evident as the diagram is created and help solidify the design. Classes are composed

of three things: a name, attributes, and operations.

Association is a generic relationship between two classes and is modelled by a line

connecting the two classes. This line also shows the feature multiplicity (One-to-one, one-to-

many, many-to-many).

Aggregations indicate whole part-of relationship. It is represented by

Composition relationship means the class is a member of another class. It cannot be present

by itself. It is represented by

Generalization relationship means is-a relationship. It is represented by

The above class diagram given below reveals the main class is library management system

which is divided in to two users like student and librarian. Student and librarian perform tasks

according to their need. The other class name is transaction and book.

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Hotel Management System

Hotel_Id

Hotel_NameHotel_Add

Hotel_Tel. No

Rooms

Room_no

Type

Rates

StatusUpdate_Room_info

Check_Room_avail

Reservation

Reservation_Id

Hotel_Id

Cust_Id

Agent_id

Cust_Name

Check_In Date

Check_Out Date

Days of stay

Room_type

Number of Room

Number of Persons

Rent

Deposit Amount

Update_Deposit_Amt

Update_Reservation

Cancel_Reservation

Update_Room_avail

Staff

Login_id

Login_pwd

Name

Designation

n

n m

n

1

n

1

Inventory

Item_code

Item_name

Item_desc

Item_qntyItem_amt

Qnty_in_hnd

ROL

Min_L

Update_stock

Agent

Agent_id

Name

Contact_no

Email_id

No_of_cust

Avg_comm

Update Agent_info

Supplier_Id

Name

Contact_No

E-mail_Id

No_of_Trans

Trans_date

QOP

Amount

n

1

1 n

Update Reservation

Update Front Office Reports

Update Sales ReportUpdate House Keeping

Update Inventory & Assets

Update Account

Customer

Customer_Id

Customer_Name

Address

Contact Number

E-mail _Id

Gender

Date of BirthMarital Status

Nationality

Check-in

Check-out

Add Reservation

Orders for room service

Cancel Reservation

Supplier

Update

Supp_info

1

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2. 11 Assumptions and dependencies

Each hotel can have only one General Manager.

General Manager is responsible for maintaining all details of the hotel.

General Manager can only have the report of one hotel whereas Managing Director

can have detail reports of every hotel.

Staffs are entitled to have only his/her own data and not the hotel data.

3. Specific Requirements

3. 01 Use-Case Reports

i) SystemAdministrator: Responsible for managing system users, viewing logs. Manage System Users: The Administrator will create different system users. The

system users will be created and will be assigned with the different roles. More than

one task and permissions can be granted or revoked from the system users.

View Logs: Responsible for checking the logs of different system users for auditing

and maintaining the integrity of the system.

Manage SystemUsers

View system Users

Create SystemUsers

Update SystemUsers

include

includ

e

include

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Name of the use case: View System Users

Description: View the list of system in a role and view the details of roles, tasks and

permissions assigned to a system user.

Preconditions:

Administrator is already logged in.

System users have already been created and assigned some roles, task and

permissions.

Normal flow of events:

The system user or a role will be selected.

Query will be submitted

Relevant output will be displayed (If system user is selected then roles, tasks and

permissions assigned to one will be displayed and if role is selected then list of system

users assigned to that role will be displayed).Alternate flow of events: None.

Post Condition:None.

Ask for selection of Role or tasksSystem User

Details of roles, tasks and permission ofselected user

List of System users, which areassigned to the Selected role

[ Role ]

System User

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Name of the use case: Create System users

Description: To create system users (giving them a login name, password and assign roles,

tasks and permissions to them).

Preconditions: Administrator is already logged in.


New Login name, password, details, roles, tasks and permissions will be entered.

Save the details.

Alternate flow of events:

A message appears for duplicate login name.

The administrator has to fill the details again.

Post condition: A login id is generated with its details.

Enter loginName, password, details, role name, check the

Tasks and permissions

User successfully Created

[Duplication Login Name]

[System User]

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Name of the use case: Update details of Users

Description: To update the details of system users (assigning or revoking roles, tasks and

permissions).

Preconditions:


System Users have already been created.


Select the user name.

Assign or revoke the roles, tasks and permissions.

Post Condition:None

Ask for Selecting theSystem user

Updations in role, tasksAnd permissions

ii) General Manager: Responsible for service management , managing employees, declaring

policies, handling grievance, managing suppliers and reporting to Managing Director.

Service Management: Records the details of services provided to customers.

Managing Employees: Responsible for adding or removing of employees,payments.

Declaring Policies: Responsible for declaring and enforcing of policies.

Grievance Handling: Responsible for checking grievances and giving feedback.

Managing suppliers: Responsible for issuing tenders, contacting suppliers and

purchase of materials.

Managing Assets: Keeping track of assets details in terms of availability, assets-in-

use and purchase.

View details: View the finance details, inventory details, daily transaction details,

customers details.

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Service Management

R ep ort M.D.

include

include

include

include

include

includ

eManaging Officers

Declar ing Polices

Grievances handling

M anaging Suppliers

General Manager

Name of the use case: Service Management.

Description: View the list of services provided to customers and their feedbacks.

Pre Condition:Administrator is already logged in.

General Manager is already logged in.

Flow of events:

List of services will be generated.

Customers details will be seen.

Report of customers feedback will be updated.


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View List of

Services Provided

Generate

Feedback Report

Update Details

View Customer

Details

Name of the use case: Managing Employees.

Description: Generation of Employee details and update of payments made to Employees.

Pre Condition:



Flow of events:

Employees details will be generated.

Selection of Employees.

Addition or removal of employees as per the requirement.

Updating payment details.

Store Changes.

Post condition:None.

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Employee Details

Add

PaymentDetails

Update

Select Employee

Ask for

Employee id

Remove

Employee

Add Employee

Ifrequired

Or

Name of the use case: Declaring Policies

Description: Framing and approving the policies from Managing Director, enforcing of the

policies and updating it.

Pre Condition:



Managing Director is also logged in.

Flow of events:

Framing of policy.

Sending for approval of policy to Managing Director.

Enforcing of policy on approval.

Store changes.


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Frame Policies

Update

Enforce

PoliciesApproval by

Managing Director

ForSend

If yes

Name of the use case: Grievance Handling

Description: Accepting, checking, and solving of Grievances and updating it.

Precondition:



Flow of events:

Generation of grievance details.

Selection of grievance.

Feedback of grievance.

Store changes.


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Display

Customer

Grievance

Update

Information

Add feedbacks

Select Grievance

Name of the use case: Managing Suppliers.

Description: Responsible for viewing suppliers details and storing reports of materials

purchased from the suppliers.

Pre Condition:



Flow of events:

View suppliers details.Selection of suppliers.

Filling of tenders, if required.

Addition of purchase details.

Update changes

Post Condition: None.

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Add PurchaseDetails

View Supplier

Details

Select Suppliers

Store Changes

Filling of tendersIf Required

Name of the use case: Managing Assets

Description: Checking assets availability and purchase.

Pre Condition:



Flow of events:

Generate assets details.

Check availability.

Check assets in use.

Add purchase details, if any.

Update Total Stock.

Store Changes.

Post Condition: None

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Update Total

Stock

Check AvailabilityGenerate Finance

Details

Generate Asset

Details

Add Purchase

Details

Check Assets

in Use

Store Changes

If required

If purchased

iii) Production Manager: Responsible for managing orders and reporting to General

Manager.

Managing orders: Responsible for taking invoice orders, processing and delivering

orders.

Reporting to General Manager: Responsible for submitting daily order-processing

details to General Manager View details: View the finance details, inventory details.

M a n a g i n g O r d e r s

P ro d u c t io n M a n a g e r

R e p o rt G.M.

include

include

Name of the use case: Managing orders.

Description: Accepting, processing and delivering of orders.Pre Condition:

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Production Manager is already logged in.

Flow of events:

Generation of order details.

Selection of orders.

Order processing.

Add order delivery.

Update.

Pre Condition: None.

Generate OrderDetails

Update

Add Delivery

Details

Add Processing

Select Order

iv) Account Manager: Responsible for managing accounts, daily transactions and payments.

Managing accounts: Responsible for updating general registers and back-office

reports.

Daily Transaction details: Maintains and updates daily sales, payments and

purchase.

Refer to Information System: View inventory details, employees details,

customers details, finance details.

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include

include

include

D a i ly T r a n s a c t io n D e t a i ls

M a n a ge P a y m e n ts

M a n a ge A c c o u n ts

A c c o u n t M a n a g er

Name of the use case: Managing accounts.

Description: Maintaining front and back office reports by updating daily transaction details.

Pre Condition:



Flow of event:

Generation of front office details.

Add transaction details.

Update back-office report.

Store changes.


View Front

Office details

Add Transaction

Details

Update

Generate

back Office

Report

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v) Stock Manager: Responsible for keeping track of stock and managing stock.

Stock details: Keeping track of stocks purchase and stock availability Managing stock: Keeping track of incoming stock, stock damage and purchase.

Refer to Information System: View the inventory details, finance details

include

S t o c k M a n ag e r

S t o c k M a n ag e m e n t

S t o c k D e t a i ls

include

Name of the use case: Stock ManagementDescription: Checking availability, keeping track of purchase and damaged materials and

updating of stock.

Pre Condition:



Flow of event:

Generating stock details.

Checking availability.

Adding purchase and damages.

Update of stock.


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View Stock

Details

Store Changes

Update Total

Stock

Stock in Use

Add Purchase

Material

Damage

If

Any

Check avaibility

Add Purchase

If

required

vi) Booking Officer: Responsible for room booking and billing.

Room booking: Keeping track of room availability, room allotment, and customers

details.

Billing: Keeping track of check-in and check-out details of customers and payments.

Refer to Information System: View customers details.

Booking Off icer

C ustomer B i ll ing

Room Al lotment

Room B ook ing

include

include

include

Name of the use case: Room Booking.

Description: Checking availability of rooms and confirmation of room.

Pre Condition:

Administrator is already logged in.Booking Officer is already logged in.

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Flow of events:

Generate room details.

Check availability.

Make reservation.

Add confirmation.

Update changes.

Post Condition: None

Search Room

Details

Confirm

Reservation

Update

Reservation

Make

Reservation

Store Changes

Check room

availability

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Name of the use case: Customer Billing

Description: Maintaining check-in and check-out details of customers and payments.

Pre Condition:


Booking Officer is already logged in.

Flow of events:

Generation of check-in details.

Check stay duration details

Billing.

Addition of Check-out details.

Update changes.


Generate Check -

in Details

Billing

Check stay

duration details

Add Check -Out

Details

Update

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vii) Security Officer: Responsible for managing security guards and reporting to General

Manager.

Managing Security Guards: Keeping track of guards details in terms of addition

and removal of guards, remunerations.

Report to General Manager: Submission of reports to General Manager.

View details: View Security details.

S e c u ri ty O f fi c e r include

R e p o r t G.M

M a n a g i n g S e c u r it y G u a r d sinclude

Name of the use case: Managing security guards.

Description: Managing guards in terms of addition and removal of guards, their payments

and managing losses, if any.

Pre Condition:

Administrator is already logged in.General Manager is already logged in.

Flow of events:

Generation of security details.

Generate accidental risk report.

Add losses, if any.

Selection of guard.

Update removal and addition of securities, if any.

Add payments made.

Update changes.


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Generate

Security Details

Generate

Accidental Risk

Report

Remove Security

Guard

Store Changes

Update PaymentAdd Security

Guard

If any

Add Losses

IfRequir

ed

Select GuardIfRequired

Update Cash

3. Specification Requirements

3.1 Supplementary Requirements

Have hours of operation that are 24 x 7 - Because system can be an automated

process, so it can stay open for 24 hours a day. If the base is now the entire world,

staying open 24 hours a day becomes critical. System is required to be available 24X7

so UPS support must be on server site for at least 8 hours in case of power failure.

System will remain inaccessible to users at 2:00 to 4:00 am for backup and

maintenance purpose.

Make the existing Web site more dynamic in nature - Many early Webimplementations consisted of static HTML pages. This becomes very difficult to

manage if the number of pages gets too large. An effective system should be largely

dynamic taking advantage of technology that automates this process rather than

relying on manual processes. Application should serve dynamic user based

customized web pages to its Clients from server.

Tie the existing Web site into existing enterprise systems Any existing Web site

that relies on the manual duplication of data from another system is one that can be

improved. Most of the business data in the world today exists in enterprise servers

that can be connected to the Web servers to make this process far more effective.

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Provide good performance and the ability to scale the server The Web

Application Server should provide good performance and the ability to manage

performance with techniques, such as support for caching, clustering, and load

balancing.

Providing session management capability - Web application developers should not

spend valuable time worrying about how to maintain sessions within the application.

The Web Application Server should provide these services.

4. Supporting Information

The supporting information in this SRS includes:

a) Table of contents.

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Manage Group of Hotels Final

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