8/18/2019 Manage Self

1/26

8/18/2019 Manage Self

2/26

MUMB

AI

8/18/2019 Manage Self

3/26

 The wonder of Dabbawalas

Presented By 

Puja AgarwalaAakriti Raj

Hemlata KumariEsha Sharma

8/18/2019 Manage Self

4/26

Content

History

Aroa!h

"orking !ulture

Awards and a!hie#ments

8/18/2019 Manage Self

5/26

About $uttan %umbai ti&n

bo'es suliers asso!iation

History( Started in )*+, by %ahadeo Ha#aji -a!!he

Charitable trust( Registered in )+./

Emloyee strength( .,,,

A#g0 1itera!y rate( *th grade s!hooling

 Total area !o#erage( /, to 2, kms

$umber of ti&ns( 34,,4,,, ti&ns er day

)3 !rore transa!tions er year  Time Taken( * to + hrs

 %orning 5hrs wartime

 6+(,, a0m to )3(,, 0m !olle!tion and deli#ery time7

Re!ogni8ed as the best !ase of network management in the world and earned status

of most e&!ient organi8ation by 9orbes and Har#ard business s!hool

8/18/2019 Manage Self

6/26

"orking of $%T-SA

Error rate( ) in )/ million transa!tion

Si' Sigma erforman!e 6++0++++++7

 Te!hnologi!al ba!k u( $il

Cost of ser#i!e: Rs0 3,,;month

Standard ri!e for all 6weight4 Distan!e4 Sa!e7

Rs0 ., Crore turn o#er aro'0

8/18/2019 Manage Self

7/26

%ain Prin!iles

"ork is worshi

Customer is >?D

$o alternate to hardwork

@mortan!e of human #alues

8/18/2019 Manage Self

8/26

APPROACH

• ?rgani8ational Stru!ture

•  The Code•  The 9low 1ogi!

8/18/2019 Manage Self

9/26

ORGANISATIONAL STRUCTURE

13

Executive Committee

Teams of 20-25 headed by a

group leader 

Idividual !abba"alla

"or#load $ 30 tiffis

8/18/2019 Manage Self

10/26

CODING

VLP : Origin railway station (Vile Parle)

9 : Area to be delivered within Churchgate zone

F : !"ress #owers($ldg% &a'e)

: Floor &o%

: Area collected *ro' within Vile Parle

+  : Code *or ,estination station

  (%g%% Churchgate)

 

!%sou&a

 

VLP 9                          F                          (                         )                         

+

8/18/2019 Manage Self

11/26

THE FLOW LOGIC

8/18/2019 Manage Self

12/26

A day with Dabbawalas

8/18/2019 Manage Self

13/26

8/18/2019 Manage Self

14/26

8/18/2019 Manage Self

15/26

8/18/2019 Manage Self

16/26

8/18/2019 Manage Self

17/26

8/18/2019 Manage Self

18/26

Team work 

+ resource

management

Time

management+Self belief 

Time

management

8/18/2019 Manage Self

19/26

E!onomi! Analysis

• *,,, Rs er month

• -etween )2.,,,:3,,,,, lun!h

bo'es are mo#ed ea!h day by ,,, B.,,, dabbawalas

•  They make less than ) mistake in

e#ery / million deli#eries : Forbes

8/18/2019 Manage Self

20/26

8/18/2019 Manage Self

21/26

Letter from Prince Charles

8/18/2019 Manage Self

22/26

1eading without suits ties

• @n#ited for the Terra %adre "orldmeeting of food !ommunities in?!t43,,

8/18/2019 Manage Self

23/26

%-A seeking hel for their roje!ts !asestudies

8/18/2019 Manage Self

24/26

Records

• Si' sigma ro!ess0

• Do!umentaries made by --C4 T4

%T4 FT4 AAG TAK4 T?DA4 C$-C T4S?$ T et!

• >uinness book world re!ord0

• Registered with Rileys belie#e it or

not

8/18/2019 Manage Self

25/26

 Thank ou

8/18/2019 Manage Self

26/26

Studies & Accolades

•

@n 3,,.4 the @@%A featured a !ase study on the %umbaiDabbawallas from a management erse!ti#e of

logisti!s0

• @n 3,),4 Har#ard -usiness S!hool added the !asestudy The Dabbawala System( ?n:Time Deli#ery4 E#ery

 Time to their !omendium for its high le#el of ser#i!e

with a low:!ost and simle oerating system0

• @n 3,)4 ma S0 Krishnan !omleted her PhD resear!h

in IA Cross:Cultural Study of the 1itera!y Pra!ti!es of

The Dabbawalas( Towards a $ew nderstanding of