Managed Wi-Fi as a Service_Customer Presentation_FINAL

Managed Wi-Fi as a ServicePresentation

©2015 Rogers Communications

To bolster your bottom line, become more competitive and grow your business, you need greater IT innovation, faster implementation and the most robust security available.

But there are serious obstacles in your way.

Brent J Campbell

Juel Hogg

for all the bubbles with white background, please add the blue outline throughout the deck. (from Brand)

IT is overstretched and under leveraged.• Infrastructure complexity is

increasing, with 50% of companies using five or more tools to monitor their IT, while 14% use more 20 or more.*

• Almost half (49%) of IT operations waste more that 20% of their operational resources to track and correct problems.*

*Monitoring IT Business Services: How Too Many Tools Can Impact Your IT Operation Efficiency, Forrester Research, Inc., Jan. 2013

As a result, the vast majority of IT budgets are dedicated to “just keeping the lights on” and “firefighting”, while only a small portion goes towards innovation.

Mobility drives productivity – but also complexity.

By 2018,

4 | Rogers Cloud Services

Collaboration is driven by mobile workers across office sites and within them.

But empowering employees with that kind of flexibility complicates infrastructure – and security.

*Canadian Mobile Worker 2014–2018 Forecast by Krista Napier and Emily Taylor, International Data Corporation, Dec. 2014

of employed Canadians will be mobile.*75%

Security is a major concern, draining IT even further.

In 2014

There have been many high-profile data breaches at large companies in recent years, underscoring both the need for better security and how difficult it is to achieve.

Of Canadian businesses experienced a significant data breach.*

Of companies do not have adequate intelligence or are unsure about attempted attacks and their impact.*

Say their security solutions do not inform them or leave them unsure about the root causes of attacks.*

39%

47%

36%

*Exposing the Cybersecurity Cracks, Ponemon Institute LLC, June 2014

Providing engaging mobile experiences for customers and employees is difficult – but crucial.

of consumer engagement will take place on mobile devices.*

Mobile apps used by workers will result in a:

80%

45% Increase productivity and a

Increase operational efficiency**

By 2017

44%*CIO Census 2013, IT World Canada, March 2013

**Survey: Mobile Apps Increase Enterprise Performance and Productivity Advantages, Top Three Mobile App Strategies Gain Momentum, iPadCTO, Jan. 2011

To drive customer loyalty and revenue, organizations need to deploy engagement tactics, such as mobile apps.

Apps can also drastically increase productivity within an office, helping employees navigate their way to meeting rooms or keep better track of project workflow.

Unfortunately, IT is too busy “keeping the lights on”– and their app development platforms aren’t efficient enough.

Therefore, deploying mobile apps is also crucial

The solution for overcoming all of these obstacles is the future of network management:

An as-a-service cloud-managed solution requiring no major capital investment, shifting

CapEx OpEx.

Introducing Managed Wi-Fi as a Service

• If IT didn’t spend so much time and money fixing system issues, they could work on innovative ways to bolster the bottom line.

Let IT become a driver of innovation

• If IT was free from much of their maintenance-related tasks, you could respond faster to sudden shifts in the marketplace.

• Your employees could work and collaborate more easily within and across offices if IT could better manage all the hardware involved.

Boost business agility Enjoy worry-freeflexibility


Imagine having not only the latest networking technology managed from the cloud, but also offloading installation, configuration and network management. You’d be able to:

Introducing Managed Wi-Fi as a Service

• Relieve IT of their administrative security duties so they can focus on more on preventive strategies.

Ensure andsimplify security

• Leverage IT’s expertise to rapidly develop, deploy and modify mobile apps that not only drive engagement but also provide analytical data for better business decisions.

Enable engagementand insights


Imagine having not only the latest networking technology managed from the cloud, but also offloading installation, configuration and network management. You’d be able to:

Rogers Managed Wi-Fi as a Service can do all of this for you so you can stay focused on growing your business.

What Managed Wi-Fi as a Service includes

• We provide and configure the next-generation access points, security appliances and switches needed to replace your aging WLAN with a modernized, fully managed network.

Cloud-managedhardware

• From the cloud, we manage your Wi-Fi network for you, be it guest, corporate or both. We also configure your security features, ensuring firewalls are functioning and that anti-malware, anti-phishing and anti-virus software is always up to date.

• You have complete visibility into every aspect of your network, from security to analytical data, via a cloud portal that can be accessed from any Internet-enabled device anywhere, anytime.

Network management and security configuration

Cloud portalfor visibility


Our solution includes hardware installation and configuration, network management and security configuration, a customer portal, Internet connectivity, professional services and the option for an app development platform.

What Managed Wi-Fi as a Service includes

• If you already have Internet access through Rogers, you’re all set. If you don’t, then we can provide you with the wireline or wireless connectivity you need.

Reliable Connectivity

• In addition to managing your network, we offer a range of professional services, including hardware installation, 24/7 support, and (where applicable) mobile app development guidance.

• Managed Wi-Fi as a Service also features a platform for rapid app development with pre-built solutions for faster creation, deployment, and real-time modifications of apps for customer and employee engagement.

Professional services Rapid app development


Our solution includes hardware installation and configuration, network management and security configuration, a customer portal, Internet connectivity, professional services and the option for an app development platform.

Cloud-managed hardware

• Allow for speeds three times faster than current-gen APs – even faster than wireline.

• Also allow for three times as many users per AP and twice the range.

Access points

• Feature next-gen firewall and intrusion prevention.

• Offers bleeding-edge protection from the latest vulnerabilities and troublesome websites.

• Thousands of switch ports can be managed as if they are one, with no physical connection – an industry first.

• No need for network extenders, proprietary cables, or extra configuration.

Security appliances Switches


Our solution is powered by Cisco Meraki. We install the hardware at your site and manage all of it for you from the cloud.

State-of-the-art Business Wi-Fi and Guest Wi-Fi

• The Wi-Fi standard used is 802.11ac,which will replace 802.11n by 2018.

• 802.11ac is what allows for the speed, capacity and range of Meraki hardware.

802.11ac Wi-Fi standard

• Integrated Bluetooth beacon allows for better monitoring of rogue Bluetooth devices.

• Supports better customer traffic visibility for business insights.

• Ensures no performance loss from advanced analysis and traffic shaping.

• Ideal for delivering the security and performance needed to support a mobile workforce.

Integrated Bluetooth Enterprise-grade CPU


What features are we managing for you from the cloud exactly? To start, let’s look at what Business Wi-Fi and Guest Wi-Fi offer.

State-of-the-art security

• Air Marshal is Cisco Meraki's wireless intrusion prevention (WIPS) solution.

• Detects and neutralizes wireless threats, delivering state-of-the -art protection.

Air Marshal intrusion detection and prevention

• Layer 7 security allows full control over users, contentand applications.

• Can control evasive, encrypted and peer-to-peer applications not controlled by traditional firewalls.

• We can ensure the appropriate level of network access for each class of devices.

• Automatically detects, classifies and integrates certain types of devices, which rules can be applied to.

Next-generation firewall Identity-based and device-aware security policies


Security is also state-of-the-art, offering next-generation features that bolster control and update automatically.

Customer cloud portal

• Although Rogers manages all elements of your network, you can always see what’s happening.

• All analytical data is also accessed via the portal.

Centralized visibility

• The portal can be accessed via any Internet-enabled device.

• Customers can view their network and security elements on the go.

• Device software is seamlessly patched and upgraded over the web.

• Since no hardware is involved with portal access, none is required for upgrades either.

Universal accessibility Seamless upgrades


Finally, there’s the customer cloud portal from which you can keep an eye on all of your network elements.

Wireline and/or wireless connectivity

• Nationwide fibre backbone

• Each major access point has a secondary path for traffic to circumvent outages.

• Turn on new services and increase bandwidth on the fly – no visits or new hardware needed

Wireline connectivity

• Available as a primary or back-up connection

• Allows for constant access even beyond the reach of wireline

• Virtually no infrastructure investment needed

Wireless connectivity


Managed Wi-Fi as a Service requires Internet connectivity through Rogers, which boasts the following additional benefits for your business:

Professional services

• We’ll sit down with you to learn about your business’ specific challenges and needs and determine just how Managed Wi-Fi as a Service can serve you.

Discovery

• Once we've confirmed your requirements, we'll architect a customized solution for your business. We'll also provide you with detailed timelines and project plans.

• We'll manage every aspect of the deployment cycle, including hardware installation. If you’re leveraging our app development platform, you can add our consultation services about how to start creating your own apps.

Design Deployment


Managed Wi-Fi as a Service is a complete solution we handle for you from end to end. As such, it includes the following professional services:

Rapid Application Development Platform for Mobile Experiences

• Apps capture information about customers and employees

• Analytics include visitors per day, social media exposure, foot traffic heat maps, individuals’ spending habits and more.

Business insights for better decisions

• Insights are used to enhance apps so they respond to the user’s location and interests.

• Experiences can extend to other media, such as digital signs and kiosks.

• Push personalized ads, provide navigation for guests in hotels or clinics, drive foot traffic to specific areas, enable in-app payments and loyalty programs, plus so much more.

Context-driven delivery

Multi-sector usages


Apps create the engagement to turn browsers into buyers and to retain top talent – but they can cost thousands of dollars and hours that IT can’t spare. With our solution, you get a cost-effective platform that allows for the quick development, deployment and real-time modification of apps that offer:

Rapid Application Development Platform for Mobile Experiences

Everything you need to create context-driven experiences for customers and/or employees is at your fingertips.Context-aware software


The Rapid Application Development Platform also comes with the following features:

Pre-built app development modules

Whether it’s for welcoming, wayfinding, comparing products, inventory checking, reserving meeting space, tracking workflow or something else, chances are there’s a module for it.

Extensible APIs Not only are the building blocks there for rapid creation of your apps’ user interfaces, but it’s easy to add to them on the fly.

It’s own cloud-based portal Just as you can view your Wi-Fi network elements through a cloud-based portal, you can also access the Rapid Application Development Platform through its own cloud-based portal.

Rogers consultation We offer professional guidance to get you started, making it even faster and easier to use the platform.

Hypothetical case analysis: Business Wi-Fi


Challenge

• Legacy wireless was unreliable and difficult to manage remotely across the country.

• Employees recently received new laptops, which could take advantage of higher performing Wi-Fi. The lack of such Wi-Fi would only further frustrate employees.

Solution

• Rogers deployed new 802.11ac access points, with new Gigabit LAN hardware, and a cloud-managed firewall with next-gen intrusion prevention and intrusion detection systems to secure the business.

• Rogers monitors and manages all network elements, including adding capacity in minutes when needed, throttling bandwidth, blocking suspicious applications and more.

Large architecture firm with nationwide presence

Result

• Rogers Managed Wi-Fi as a Service unified the network on one dashboard and manages for the firm WAN, LAN and wireless LAN all in one outsourced, cost-effective solution.

Challenge

• The theatre wanted free guest Wi-Fi for the annual, three-day film festival, providing media schedules, show times, event info and info about past winners.

• The thick walls, high ceilings, and density of patrons in the 100-year-old theatre made designing a new network difficult for the IT team.

Hypothetical case analysis: Guest Wi-Fi


Historical theatre

Solution

• Rogers combined a mix of high-performing indoor and outdoor access points to ensure superior coverage.

• Rogers set up three service set identifiers (SSIDs), which allow users to access different networks through a single access point. These networks include a private network for employees, one for ticketing, and one for guests.

• Rogers also installed a next-gen firewall with intrusion prevention and intrusion detection systems as well as content filtering.

Result

• Theatre now has widespread, reliable Wi-Fi for guests and employees. Guests can also use either Facebook or SMS texting to access the guest Wi-Fi.

• Over the three days of the festival, the Wi-Fi network transferred 500 GB of data to more than 4,000 users. 50% of that data was on the guest Wi-Fi network alone, and more than 1,400 users downloaded the festival app.

• Attendees could use iPads and other mobile devices securely to watch live streams, check email, tweet and upload photos and videos via their phones.

Hypothetical case analysis: Guest Wi-Fi


Historical theatre

Hypothetical case analysis: Mobile Experiences (retail)


Challenge

• A national sports store chain wanted to know how long shoppers stay in their stores, and they wanted to uncover traffic patterns in order to optimize store layouts and staff schedules.

• The chain also wanted to transform the shopping experience with personalized engagement tactics, and they wanted to drive customer convenience and sales with a mobile app.

National sports store chain

Solution

• Rogers implemented a managed guest Wi-Fi network with six access points (APs). Each AP includes an embedded Bluetooth beacon and a Mobile Experience license. The network also included a cloud-managed firewall with intrusion prevention and detection systems.

• Rogers designed a Wi-Fi + Bluetooth experience based on location awareness for personalized engagement and increased adoption of the chain’s native mobile app.

• The solution also includes app-based mobile payment and integration with the chain’s product database.

Hypothetical case analysis: Mobile Experiences (retail)


Result

• The chain can now determine where people spend time, view traffic patterns and differentiate between new and repeat visitors.

• The chain uses these data to optimize store layouts and staffing needs.

• Their native mobile app has seen higher adoption rates, which has translated into enhanced customer experiences with personalized messaging.

• Mobile payment and product database integration has led to faster customer service and shorter queue times.

National sports store chain

Hypothetical case analysis: Mobile Experiences (corporate)


Challenge

• Many employees struggled to access the organization’s VPN from home, which meant many couldn’t get work done outside of the office, particularly when stuck in the city’s notorious rush hour gridlock.

• Wi-Fi was also disparately accessible across the organization’s various office sites across the city.

• Employee engagement and morale was tanking.

Regional municipality

Solution

• Rogers replaces the municipality’s aging WLAN infrastructure, installing and configuring next-generation Wi-Fi hardware in each office site and manages it from the cloud.

• Leveraging consultation services from Rogers, the municipality’s IT personnel – no longer bogged down by “firefighting” – created a powerful mobile experience using Rogers Rapid Application Development Platform that allowed employees to quickly book meeting rooms, navigate visitors on Guest Wi-Fi and access their private network storage. It even told them what was for lunch in the cafeteria.

Hypothetical case analysis: Mobile Experiences (corporate)


Result• Using the app, employees can securely and

seamless access their private files from home or in any of the municipality’s office sites.

• Employees can securely access their Intranet over any Wi-Fi or cellular connection on any device. without needing a VPN to the corporate network

• Able to work anytime, anywhere on any device, employees are measured on output rather than hours worked. Employees are happier, more engaged and get more done because they’re no longer sitting in gridlock.

Regional municipality

Focus on growth, not just staying afloat

• Leverage the expertise of liberated IT resources for innovation.

• Gain next-generation network and security features that we manage for you with full transparency.

• Develop, deploy and modify mobile apps faster for more engaging customer experiences.

• Analyze insightful data for better business decisions.

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