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ManageEngine Overview Director, ITSM Products ManageEngine
ManageEngine Overview
Director, ITSM ProductsManageEngine
About Me
• Director IT Service Management Products at ManageEngine• Implemented ITIL Hands-on + Built A Product in ITIL• Solved problems in real scenarios along with engineers and
business managers• Experience in handling customers around world – 27
countries• Author of the widely accepted ITIL Heroes Handbook
Agenda
• Before ManageEngine• About ManageEngine’s Mission• Try Us
Big Four Era
Name of the Game: Complication
Before ManageEngine
Big 4 Point Products
Granular but Solved a problem
Monstrously big granular sliced
Integration problems regularly
Typical Monster-ous ITIL Software
Add-on Modules
Platform
ReportingModule
Complicated Does Not Mean Sophisticated
Unreasonably complicated
• Install SCOM’s Cross Platform management pack
• Install the Novell SUSE Linux enterprise management pack
• For IBM AIX monitoring, Install QMX management framework
• Install the IBM AIX monitoring pack
Unreasonably Complicated
• Creating a scheduled maintenance request
• 19 page downs and lot of code snippets
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SELECT np.guid,CONVERT(VARCHAR(12), sm.[Interval Date], 1) as 'Scheduled Service Date',CONVERT(VARCHAR(12), DATEADD(MONTH, -sm.[Interval (In Months)], sm.[Interval Date]), 1) as 'Last
Service Date',np.[Name]FROM inv_scheduled_maintenance smJOIN vnetworkprinter np on sm._resourceguid = np.guidWHERE sm.[interval date] = CONVERT(VARCHAR(12), GETDATE(), 1)
Source:- http://www.symantec.com/connect/articles/configuring-scheduled-printer-maintenance
The ManageEngine alternative
Network
Network Monitoring
NetflowAnalysis
Network Config Mgmt
Servers & Applications
Server Monitoring
Application Perf
Monitoring
End User Experience
Desktop
Desktop Management
Asset Management
Remote Control
ServiceDesk
Helpdesk
ITIL Servicedesk
Software License Tracking
Windows Infrastructure
Active Directory
SQL Server
Exchange Server
Event Log & Compliance
Windows Event Logs
Syslog Management
Firewall Log Analyzer
Security
Vulnerability Analysis
Patch Management
Password Management
Built For The New [Impatient] Heroes
•Impatient - Want Results Now•Quick, Easy & Reliable
•ManageEngine Products are built for people who don’t have time
Gadgets Makes A Hero
Without The Right Tools With The Right Tools
3 Things That Matter
# 1 Powerfully Simple
No Assembly Required
Products
Packed with
No Experts Required
Built To Solve Problems
Roles ProductsNetwork Manager OpManager
Applications Manager ME Applications Manager
Helpdesk Manager ServiceDesk Plus
Run with Defaults
• Browser Default Language• Configuration Templates in OPManager• Default monitoring App monitoring
in Applications Manager
Proven Platform Meets Cloud
WebNMS
Built over a Scalable and Proven WebNMS platform that powers large scale deployments
Packs that latest Web 2.0 technologies and is ready for cloud computing
# 2 Community Driven Development
ManageEngine Roadmap & Alpha
http://roadmap.manageengine.com/
Users Post New Ideas
Users Vote for Ideas they want
Popular Ideas get into the products faster
# 3 Leverage New Technologies
Proven Platform Meets Cloud
WebNMS
Built over a Scalable and Proven WebNMS platform that powers large scale deployments
Packs that latest Web 2.0 technologies and is ready for cloud computing
On-Premise and On-Demand Options
Site24x7.com – Monitoring as a Service
Web User Experience Management
# 3 Affordable for Everyone
Why Is IT Management Software Expensive
>50% spend in
marketing
Field Sales Force
Regional Manager &
Team
Expensive Consultants
The Price
You Pay
•Huge Marketing Team•Print Ads•Big Budgets Tradeshows•Endorsements•Freebies for branding
•Layered Sales Teams •Sales Commissions•Travel Expenses
•Consultants to install, configure and maintain
How Is ManageEngine so Affordable
17% spend in
marketing
No Field Sales, Only Tele Sales
Product Experts
The Price
You Pay
•Online Ads•80-90% budgets spent in R&D
•Quotes and deals over Email and Phones
•Free assistance Over Webexand Phone
Three Takeaways
1. Big Four Model Vs ManageEngine2. Learn about ITIL, in the right way3. Be Paranoid about technology
Only the Paranoid Survive!
Leaders Become Laggards
Be Paranoid
