9/17/2014 1 International Motivational Speaker Management Guru Dr. Pawan G. Agrawal M.Com., B.Ed., LL.B., A.C.S., Ph.D. Masters of Logistics & Supply Chain Distribution - Delivery • Passion • Commitments • Consistency • 100 % Execution • Accuracy • Dedication • Time Management • Complete Customer Satisfaction Take Away … Main Principles • Work is Worship • Customer is GOD • No Alternate to Hardwork • Importance of Human Values History : Started in 1890 Charitable Trust : Registered in 1956 Employee Strength : 5000 Average Literacy Rate : 8th Grade Schooling Total Area Coverage : 60 Kms to 70 Kms Number of Tiffins : 200,000 Tiffin Boxes 800,000 transactions every day i.e. 800,000 X 25 days X 12 months= 240,000,000 (240 million or 24 crore transactions per year) Time Taken : 8 to 9 Hours Morning 3 Hours Wartime HISTORY PRESIDENT VICE PRESIDENT GENERAL SECRETARY TREASURER DIRECTORS ( 9 ) MEMBERS ( 5000 ) MUKADAMS (800) 13 MEMBERS ORGANISATIONAL STRUCTURE
Transcript
9/17/2014
1
International Motivational Speaker
Management Guru
Dr. Pawan G. Agrawal M.Com., B.Ed., LL.B., A.C.S., Ph.D.
Masters of
Logistics & Supply Chain
Distribution - Delivery
• Passion
• Commitments
• Consistency
• 100 % Execution
• Accuracy
• Dedication
• Time Management
• Complete Customer Satisfaction
Take Away … Main Principles
•Work is Worship
•Customer is GOD
•No Alternate to Hardwork
•Importance of Human Values
History : Started in 1890
Charitable Trust : Registered in 1956
Employee Strength : 5000
Average Literacy Rate : 8th Grade Schooling
Total Area Coverage : 60 Kms to 70 Kms
Number of Tiffins : 200,000 Tiffin Boxes
800,000 transactions every day
i.e. 800,000 X 25 days X 12 months= 240,000,000
(240 million or 24 crore transactions per year)
Time Taken : 8 to 9 Hours
Morning 3 Hours Wartime
HISTORY PRESIDENT
VICE PRESIDENT
GENERAL SECRETARY
TREASURER
DIRECTORS ( 9 )
MEMBERS ( 5000 )
MUKADAMS (800)
13 MEMBERS
ORGANISATIONAL STRUCTURE
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Working
Error rate : 1 in 16 million transactions
Six Sigma performance:(99.99966
Technological backup : Nil.
Cost of service : Rs. 500/- to 600/- per month
( USD 10 )
Earnings : Rs. 10000/- to 12000/- per month.
( USD 200 )
Diwali bonus : One month’s extra payment
“No Strike” record since 1890.
“No Police Case / Court Case” since 1890.
ATTITUDE & APPROACH
WORKING DISCIPLINE
• No Alcohol Drinking / Smoking during business hours.
• Wearing White Cap during business hours.
• Carry Identity Card.
• No Leave without Prior Notice.
“People study business books and then practice. We practiced first
and have now become case studies”
Raghunath Medge (President)
“ It’s a model of managerial & organisational simplicity”
C. K. Pralhad
WORK IS WORSHIP Tiffin Basket’s weight:
60-65 kgs.
SPECIAL FEATURES OF DABBAWALA’S SERVICES Zero % fuel Zero % investment
Zero % modern tech. Zero % Disputes
99.99% performance 100 % Customers Satisfaction
Coding System VLP : Vile Parle (suburb in
Mumbai) Residential
Area
9 : Code for Dabbawalas
at Destination
EX : Express Towers
(building name)
12 : Floor Number
E : Code for Dabbawala
at residential station
3 : Code for destination
Station eg. Churchgate
Station (Nariman Point)
D’souza
Wartime: Emergency measures being taken to ensure
delivery by making proper coding.
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No Excuses
KARNA HAI TO
KARNA HAI
10:30 -11:15 am
(Andheri Stn.)
This time period is
actually the journey time.
The Dabbawalas load the
wooden crates filled with
Tiffin's onto the luggage
or goods compartment in
the train. Generally, they
choose to occupy the last
compartment of the train.
12coach train
4,000 Commuters
8,000 disputes
But no excuses,
Duty first
• 70% deliveries at
CST & Churchgate
• High volume areas like
Nariman Point, Fort ,
CST have dedicated crates
• Each cart 150 dabbas,
• Pushed by 3-4 elderly dabbawallas
11:15 a.m. – 12:15 p.m.
(Church Gate Station)
At this stage, the unloading
takes place at the destination
station
Re-arrangement of tiffins takes
place as per the destination
area and destination building
1:15 – 2:00 pm
(At All Destination Stations)
Here on begins the collection process
where the dabbawalas have to pick up
the tiffins from the offices where they
had delivered almost an hour ago.
RETURN JOURNEY
2:00 – 2:30 pm
(At Destination Station)
The dabbawalla’s meet for the segregation as per the destination suburb.
Low Cost But Reliable and Always on Time
Awards and Felicitation
Documentaries made by
BBC, UTV, MTV, ZEE TV, AAJ TAK, TV TODAY, SAHARA
SAMAY, STAR TV, CNBC TV 18, CNN, SONY TV, TV
TOKYO, NDTV, Channel 7, DD Metro, Doordarshan.
CASE STUDY
Richard Ivey School of Business – Ontarion
Harward University
IFIM Business School Banglore
IIM Ahmedabad
ICFAI Press Hyderabad
Agrawal Institute of Management & Technology, Mumbai
Awards and Felicitation (contd.)
•Radio
•German RadioNetwork Radio Mirchi
•Radio Mid-day FM – Gold
•BBC Radio Radio City
Invitation for CII conferences , SCMHRD Pune, IIML, IIMA, Dr.Reddy’s
Lab Foundation ISB Hyderabad, Iba, Bharti Vidyapeeth, AIM,
Suryadatta , MIT , MET , IIT & IIM, Harward, Cambridge, Oxford, IIMM,
IBM, TITAN, LILLY, British Telecom, First Source, Motorola University,
Lions Club, Rotary Club, YEO, YPO,YI, HAL Ltd., Maruty Udyog.
Cognizent, WNS, Godrej, Pepsi, Coca Cola, ISS,
Included in a subject in University of California, Berkeley.
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ISO 9001:2000 AWARDED ON 1/08/2006 TOP 50 INDIAN ENTERPRENEUR
30/07/2006
Ph.D. on Logistics & Supply Chain By
Dr. Pawan G. Agrawal M.Com., B.Ed., LL.B., A.C.S., Ph.D.
Topic : A Study of Logistics & Supply Chain
Management of Dabbawala in Mumbai.
University : Yashwantrao Chavan Open University, Nashik.
Guide : Dr. Pramod Biyani & Dr. S. N. Kulkarni, Nashik.
President
AGRAWAL INSTITUTE OF MANAGEMENT & TECHNOLOGY
PRINCE CHARLES VISIT TO THE DABBAWALLAS OF MUMBAI
4 Nov, 2003 – At Church Gate Stn.
Time 11.20 a.m. to 11.40 a.m.
Selection of Saree for
Queen Camilla Parker
Sending gift containing
Puneri Pheta, Saree,
Kolhapuri Chappal for
Prince Charles and
Queen Camilla Parker for
their Wedding.
Chairman of Virginn Atlantic Airways with Dabbawalas 01/04/2005
Hon. Sir Richard Branson
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Presentation to ING Group’s Board Executive
Members with Netherland Prime Minister Mr Kok
Hon. Shri. Vilasrao Deshmukh
The Chief Minister of Maharashtra State with Dabbawalas
During the Publication of Book “Mumbaicha Annadata” dated on 15th September 2006
Book Inaugration Ceremony At Philadelphia (USA)
By Udhavji Thackeray On 2nd July, 2009
Book Inaugration
For Awareness of HIV-AIDS Day With
Jackie Shroff Supporting Anna Hajare
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Pandit Shri Shri Ravi Shankarji Participation in MUMBAI MARATHON
