Management Management Information Information SystemsSystems CICT2513/2103CICT2513/2103

Sirag-Eldin ElnourSirag-Eldin ElnourBEng(Hons), MEng, MIEEE

44thth Tutorial TutorialFriday, May 04, 2012

Learning Outcomes• Understanding ethical and social issues

in relation to systems.• Discuss ethics in information society

organizations operate in.

Learning Outcomes• Discuss the moral dimensions of

Information Systems.

Learning Outcomes• Understand the different layers of IT

infrastructure in an organization.• Appreciate the IT infrastructure

components that can be used in an organization.

Learning Outcomes• Highlight hardware platform trends and

emerging technologies

Al-Madinah International University | All Rights Reserved ©2012

CICT2513/2103Management Information SystemsLearning OutcomesLearning Outcomes

Learning OutcomesLearning OutcomesBy the end of the subject, students should be able to:identify the various strategic roles of IS to business managers and professionalsoutline and describe the concepts and functions of ISidentify and analyze the implications of IS outline and describe the basic concepts how IT support business processes in organizationdemonstrate how to plan, and develop IT-based business strategies and application.gain awareness of security, ICT ethical & societal.demonstrate communication and presentation skills in individual/group assignments.

More Knowledge?

Additional references supporting the course

Main references

• Laudon, Kenneth C. & Laudon, Jane P., (2007). Management information systems: Managing the digital firm,

• O’Brien, James A. & Marakas, George, (2006). Management information systems,

The Project Assessment (15%)

Initial Submission (5%)Objective:To proof the concept in an early stage (e.g. week:9-11).

Final Submission (10%)

Al-Madinah International University

Objective:To report the practical work and win a pid (e.g. week:13-14).

READY FOR PROJECT? (15%)So engage in the proposal draft from now.

E-En

terp

rise

E-Com

mer

ce

E-Busi

ness

Class

ifica

tion

M1T90s five levels graph 1190

MEDIU is undergoing the task of automatingit Management by Objective System so it can be reflected on the staff daily performance

Low Range of potential benefits High

Low

D

egre

e of

Tra

nsfo

rmat

ion

Hig

h

Localized Exploitation

Internal Integration

Process Redesign

Network Redesign

Scope Redefinition

Evolutionary

Revolutionary

Structure

Strategy TechnologyProcess

Organization boundaryExt. socio-economic environment

Cul

ture

Individuals

ID Task / Phase Name Duration 2006 2006 2006

12/312/2 26/219/2 5/3 19/3

1 06/02/200627/01/2006 100%7dPre-development / ICT Development

2 15/02/200630/01/2006 66%13dContent planning / Vision & Scope

3 14/02/200631/01/2006 40%11dContent development / DBMS Planning

4 20/02/200614/02/2006 0%5dPublish site / Development and test

5 03/03/200607/02/2006 33%19dPre-launch promotion / Proof of Concept

6 20/03/200616/02/2006 0%23dOngoing promotion / Pilot Presentation

7 06/03/2006 0%33dUpdates and maintenance / Deployment

Start

27/01/2006

30/01/2006

31/01/2006

14/02/2006

07/02/2006

16/02/2006

06/03/2006

29/1 5/2

Successful web launching Four process for building a state-of-the-art online portal

Four stages of website prototyping

Analysis

Test and Review

Develop

Design

The starting is here

The quality content Different aspects of high quality information content of a web site

Information

Relevant Easy to find

Up to date

Timely

Accurate

Clear

Detailed

Personalized

Suppliers

Warehouse

$

$ $

Purchasing

(Manpower, Material & Time) resources availability?

weighs up

sends out

falls short

requests

stocks

NARIS Dispatcher

reassures

Customer Service

AccountingCanar Sales

approaches

demands srvc.

logs S.O.

$

Bank

charges accountreleases payment

books srvc.

Canar Customer

Distribution

Packaging

Shipping

Quality Assurance

sends out meets standars

hands over

allocates

drives

Technical Group 0

assigns

Technical Group n-1

Technical Group 1

Technical Group n

Telecommunications

Board of Directors

Distribution

Written Feedback(Satisfaction/Complain)

Motorpool

ReceivingProviding Service/Support

eLog Book

$$

Revenue

Pay to $

Cost/Payroll

reaches GPS address

gets access tests obtains

Weekly/Monthly Reports

reports status

publishes

drives

issues

secures

adds/deducts P% Incentive/Debit

MICROSOFT CORPORATION

Finance

generates

Technical Group 0

assigns

funds

Technical Group n-1Technical Group n

Srvc. Ordr. Mngmnt.Information Systems

Suppliers

Warehouse

$

$ $

Purchasing

(Manpower, Material & Time) resources availability?

weighs up

sends out

falls short

requests

stocks

NARIS Dispatcher

reassures

Customer Service

AccountingCanar Sales

approaches

demands srvc.

logs S.O.

$

Bank

charges accountreleases payment

books srvc.

Canar Customer

Distribution

Packaging

Shipping

Quality Assurance

sends out meets standars

hands over

allocates

drives

Technical Group 0

assigns

Technical Group n-1

Technical Group 1

Technical Group n

Telecommunications

Board of Directors

Distribution

Written Feedback(Satisfaction/Complain)

Motorpool

ReceivingProviding Service/Support

eLog Book

$$

Revenue

Pay to $

Cost/Payroll

reaches GPS address

gets access tests obtains

Weekly/Monthly Reports

reports status

publishes

drives

issues

secures

adds/deducts P% Incentive/Debit

MICROSOFT CORPORATION

Finance

generates

Technical Group 0

assigns

funds

Technical Group n-1Technical Group n

Srvc. Ordr. Mngmnt.Information Systems

A2

Conceptual Modelling Design

conceptual modelling

A2.1

A2

Schema Modelling

A2.2

A2

Schema Integration

Drawing E-RDiagramming

Online Portal GUI

Secure Server Based DBMS

DBMSentry, update and implementation

NormalizationProcess

A2

Logical Modelling

Improvements

A4

Testing and Deploying the

Database Portal

Ord_Date

Customer

C_ID Priority

15.7.06

Sirag

P1

K257

A3

Physical Modelling and Programming

Service Order SystemAfter Service Support

Key Performance Indicator

MICROSOFT CORPORATION

Allocated Time-Scale and planed Budget

Bi LingualCouple of Services

10s Materials100s Staff

100000s Customers

Asset Inventoryand Available

Materials & Resources

A0

Canar Tel Ltd.Memo of

UnderstandingMOU

A1

Statement of Requirement

Analysis

A2

Conceptual Modelling Designphysical modelling

A3.1

A3

Volume, Usage, Integrity Analysis

A3.2

A3

Implementation Decison

A3

Physical Modelling and Programming

physical modelling

A3.1

A3

Volume, Usage, Integrity Analysis

A3.2

A3

Implementation Decison

A3

Physical Modelling and Programming

A2

Conceptual Modelling Design

conceptual modelling

A2.1

A2

Schema Modelling

A2.2

A2

Schema Integration

Service Order SystemAfter Service Support

Key Performance Indicator

MICROSOFT CORPORATION

Allocated Time-Scale and planed Budget

Bi LingualCouple of Services

10s Materials100s Staff

100000s Customers

Asset Inventoryand Available

Materials & Resources

A0

Canar Tel Ltd.Memo of

UnderstandingMOU

A1

Statement of Requirement

Analysis

A2

Conceptual Modelling Design

Drawing E-RDiagramming

Online Portal GUI

Secure Server Based DBMS

DBMSentry, update and implementation

NormalizationProcess

A2

Logical Modelling

Improvements

A4

Testing and Deploying the

Database Portal

Ord_Date

Customer

C_ID Priority

15.7.06

Sirag

P1

K257

A3

Physical Modelling and Programming

Monday, January 23, 2006

Page 1

CANARIS SOMS Database E-R Entity Relationship

revised by: sirag@sirag.net

Service_Order1

PK SO_ID

SO_No SO_Type SO_Meduim SO_Status SO_Priority SO_Details RcvdDateTime ClosureDateTimeFK1 RegisterBy_IDFK2 Customer_ID

Staff1

PK Staff_ID

Staff_Name Staff_Role Last_Training Staff_Skills Staff_Group Staff_JoinDate Staff_Status last_GPS_InfoFK1 Group_ID

Customer1

PK Customer_ID

Customer_Name Customer_Location Customer_GIS_Datum Customer_VIP?

Item

PK Item_ID

Item_Descript Item_Price Item_Qty Item_Status BN_on_Hand Item_StdFK1 Used_inApp_ID

User

PK User_ID

User_Name User_Type User_Status User_StartDate

Group

Group_ID

Group_Tilte Group_WorkShiftsFK1 GroupLeader_ID

Territory1

PK Territory_Code

Territory_Descript Territory_CoordFK1 TerritoryGroup_ID

Vehicle1

PK Vehicle_ID

Vehicle_No Vehicle_Make Vehicle_Model MpdelYear OwnershipType MonthlyLease Vehicle_StartDate Vehicle_EndDate Vehicle_StatusFK1 Belongs2Group_ID

Appointment1

PK App_ID

FK1 SO_ID Planned_Time Attended_Time Finish_TimeFK2 AttemptedBy_ID

I1.1: Service Order

Logging AdminService Order

D1.1: Service Order

logs order

changes status / amends work

calculates QoS metrics designates priority

I1.4: General Administration

Service Order

NARIS Staff

schedules appointment

allocates job

D1.4: Cstmr. Type

D1.5: Archiveappend detailsdelete details

solicits access to premisesmarks satisfaction/complain

I2.1: Log Service Order

I2.2: Cancel Grade

D2.1: Service Order

D2.2: CANAR Customer

D2.3: NARIS Staff

Service Order

NARIS Staff

logs

cancels

withdrowns/fails delivery

allocates jobs

dtls

assures

staff. dtls

dtls

srvc. dtls

Service Order

I2.3: Request New Service

Order(Time, TypeOfSrvc, Due Date, Place,

Priority ..etc)

I2.4: Edit Service Order

Status (Undertaken By, Materials, Cost,

Period and Comment)

I2.5: Close Service Order

(Satisfaction/Complaint

Obtained, Pending or Delivery Failure)

D2.4: Service Order

order logged

informs change status

service order attained

I0.1: SOMS DBMS

Service Order NARIS Staff

logs order

refers to Canar NonCBEs

schedules appointment

designates priority

feeds-back progress

changes status / amends work

clocks in/out

updates GPS info.

allocates job

performs task

22/1/2006

Page 1

3 Levels of CANARIS SOMS Data Flow Diagram

D1.3: NARIS Staff

staff details and competence

I1.3: NARIS Staff

AdministrationNARIS Staff

schedules appointment

comments progression

Joins Canaris

clocks in/out

updates GIS Info

I1.2: CANAR Customer Care Online Portal

D1.2: CANAR Customer

details service order

demands service/support

informs availabilityService Order

logs order

refers back nonCBEs

Than

k yo

u!

Q & A

sessi

on