Management Information Systems Total Quality Management A ... · Total Quality Management "A Study...

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INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS

COPY RIGHT © 2013 Institute of Interdisciplinary Business Research 757

AUGUST 2013

VOL 5, NO 4

Management Information Systems and their role in Total Quality Management

"A Study in qualified industrial zone in Mafraq- Jordan" Dr. Ziad .M. S. Almashaqba

Assistant professor

King Abdulaziz University (KSA)

Abstract

The study aimed to investigate the impact of management information systems on some of

the chosen criterion of the total quality management. The importance of the study comes

from knowing the relations between the modern managerial concepts and the new

developed technology in management information systems and knowing the impact of this

technology on total quality management.

Results show a statistical impact of management information systems on the institutional

performance, a statistical impact of management information systems on reliability and no

statistical impact of management information systems on the team work.

The study recommended in continuous of studying the relation between the management

information systems and the total quality management.

Key words: Information Technology (IT), Business Performance, Quality, Time

Reduction, Cost / Benefit, Qualified Industrial Zone (QIZ).

1. Introduction:

We live these days in the era of acceleration in technological inventions in all fields

of life, among these inventions there is a huge development in information

technology, and the more these developments administrators in business

organizations to cope with such innovations to be harnessed to achieve the

objectives of their organizations and to preserve a suitable place between private

organizations and operating in the same industry or service.

Among this modern management in global organizations is total quality

management and which has worked to change the balance and prejudices for

industries and services known after as they attribute to an advanced country is

especially developed countries, where it appeared. TQM first appeared in Japan and

has been implemented in companies able to invade Western societies through

excellence and superiority in most aspects of performance, reliability and

efficiency, competitive price and all through the application of standards called

Total Quality Management.

Here we find ourselves between two distinct service business organizations of all

types and sizes and purposes, information technology-based advanced technological

equipment as well as the principles of important management and modern also must

therefore look forward to the presence what links these two concepts and how to

serve each organization and a private TQM under Technology and new information

from modernity and development.

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2. Study Problem:

Business organizations are racing to take advantage of all the new information

technologies, and through the application of modern different management

concepts, and highlights the problem of the need to know the extent of the impact

imposed by Management Information Systems (MIS), through its various elements

on total quality management. The problem of the study centered on link the

important concepts and tools of modern management, namely: total quality

management and management information systems, where in recent decades,

especially in the new millennium technological developments enormous changed

the traditional method for managing business organizations and the researcher

believes that there is a real problem which is the extent to which we harness modern

information technology to benefit from the principles of total quality and to assure

the relation between them, but to what extent?? Here, the question remains that we

want to answer through this study.

3. The importance of the study:

The study highlights the importance of identifying the relationships between

concepts of modern management and advanced modern technology in management

information systems and identify the impact of this technology and the use of its

various elements on the advanced management using total quality management.

4. Objectives of the Study:

The study aims to identify the impact of management information systems in total

quality management through the statement of the relationship between them, also

aims to identify the dimensions of the overall quality of the three selected by the

researcher and their vulnerability management information systems and especially

in industrial organizations.

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Study Model:

MIS TQM principles

• Hypotheses:

H0 1: There is a statistically significant relationship between management

information systems and corporate performance.

H0 2: There is no statistically significant relationship between management

information systems and reliability.

H0 3: There are statistically significant relationships between MIS and teamwork.

5. Methodology of the Study:

Society and the Sample of the Study:

The study population consists of three administrative levels in qualified industrial

zone in Al Mafraq , and has been selected from the staff of these companies and

randomly from communities research, where their number was (189) employees,

the questionnaire were distributed to (97) employees with (51.82%) of the study,

which is acceptable for the purposes of this discussion, and after excluding (9)

questionnaires for not being subject to the conditions required, (88) questionnaire

recovered and were analyzed from the questionnaires with (90.72%) of the study.

Study Tool:

Depending on the theoretical side and previous studies, the researcher developed a

measurement tool after MIS on total quality management and resolution were used

to that end created where two sections: personal information about the research

sample and the second section included (27) Related paragraph.

Model was adopted Likert scale (strongly agree, agree, neutral, disagree, strongly

disagree) and giving it marks (1,2,3,4,5) respectively paragraphs positive and

negative reversible paragraphs, and adopted the arithmetic mean by the following

standards and as shown next to each (Mashaqbeh, 2003).

1. ( 3.67 - 5) a high degree.

2. (2.34 - 3.66) medium degree.

3. (1- 2.33 ) a low degree.

Performance

Creditability

Teamwork

Management

Information

Systems

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Tests of Research Tool

• Believe tool

The questionnaire in the development stage has been sent to of a number of specialists in

the field of management information systems and TQM, their notes were studied before

the distribution of resolution in its final form is on the sample.

• Stability tool

The study used the internal consistency coefficient Cronbach alpha Cronbach's Alpha,

where the ratio was high, indicating to understand the content of the questions by the

respondents as follows:

Table (1) the value of reliability coefficient for the deportation of the study:

Dimension Research questions Cronbach alpha

Performance 1-7 0.831

Reliability 8-14 0.802

Teamwork 15-21 0.851

MIS 22-27 0.887

6. Statistical Methods Used:

(1). Cronbach’s alpha test for internal consistency to measure the reliability of the

study.

(2). Descriptive method and analysis through the use of frequency distribution

tables and percentages and averages and standard deviations to measure the extent

of the practice group.

(3). Multiple regression analysis.

7. Procedural Definitions:

(1). Management Information Systems (MIS): A group of elements that interact

with each other through the treatment process in order to reach a result is utilized by

the decision maker.

(2). Total Quality Management (TQM): Appropriate for use means the suitability

of the product for industry standards and is also considered management

philosophies include all elements of the administrative functions of the contribution

in the development of the organization in a competitive mode.

(3). Performance: It means the basic characteristics of the product and for making

do and get the job done efficiently.

(4). Reliability: Defined as the stability performance over a period of time, or is the

response of the product for performance whenever we want to use.

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Theoretical background and previous studies:

MIS defined as a set of components that interact with each other through what is

known as the operations so that it is processed to become valuable help to take

administrative decision, and if these elements are data that is meaningful, the

treatment process includes input and arrangement, publishing and distribution and

cancellation and added to turn this data into information, and thus can Director at

various administrative levels administrative decision based on this information.

Data for information

Appeared in the previous definition concepts are: data, information and appears at

first glance that they are synonymous to one meaning, but that this talk may be true

only for the purposes of language exams different similarity linguistic between

them but from the standpoint of studying management information systems see the

big difference between them:

1. Data

Data is defined as raw facts immature so they are intended Facts and Figures

The codes are entered into a computer through the keyboard Key Board and

which we mentioned where the intervention of the computer but do not have

any meaning at this stage.

2. Information.

Information is defined as processed facts any treatment when processing data in

a computer is converted into information so as to take advantage of them and

become meaningful.

3. The concept of information systems

The concepts of systems basis of the information systems and accommodate

these concepts and terminology helps to absorb other concepts related to

information systems development also helps to link concepts, and concept is

information intellectual formulated in the form of a general term to indicate a

process or an event or a particular thing and come this formulation visualization

of intellectual or sensory experience or a combination of both.

Some believe wrongly that management information systems are only

converting paperwork to electronic acts lead to electronic calculations. As some

think that just the acquisition of computer and learn it off sponsor to provide

solutions to the problems faced by management and decision-making.

Today the industrial revolution integrated information revolution, which plays

an important role in the field of information technology, hardware and software,

communications, and the emergence of the term decision support in the mid-

seventies need for management to filter information as beyond the traditional

role of management information systems and provides new outlook in the role

of computers in administrative organizations.

Multiple definitions of information systems in terms of words used, but

consistent in terms of meaning and can be considered for information systems

as a set of processes that receive input certain produce outputs specific nature of

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these inputs, processes and outputs governed or determined the nature of the

objectives pursued by the system to achieve them.

4. Management Information Systems

The word system (System) as a concept found since the last century and quickly

spread to become using widely and pictures of many that became associated

with a lot of various aspects of life, We hear the economic system and the

political system , information System word system (System) similar and

differed uses therefore knows the system as "a set of interrelated elements that

interact together to achieve common goals and specific objectives (Mansour,

Mohammed, 1999, p 12) The system is a set of components or parts that are

integrated with some are governed relations and mechanisms of action of

certain in a specific range is intended to achieve a particular goal which type of

information systems, which are designed to provide administrators in the

organization with the necessary information for planning, organization and

command and control on the activity of the organization, or to help them make

decisions (Hassania, 1998, p 53).

Others define management information systems as a set of interconnected

parts, One part includes fast processing methods for information using a

computer and interested in another part of the application of statistical methods

and sports in Solve problems and cares third part in the simulation thinking

through computer programs (Alsabah and Alsabbagh, 1995, p 344), also known

as the integrated system which connects between the user and the machine in

order to provide information to support the various administrative processes and

functions of decision-making entity (Khoury, 1998, p. 27), also known as the

system depends on the computer and provides information to managers in the

administrative level in the form of periodic reports and reports or special to

strengthen the administrative process of planning and control and support the

activities of decision-making as the MIS serve managers who want to get

reports weekly, monthly or annual reports on the activities of the organization

and also the management decision support systems (Bakri and Sultan, 2001, p

54). It is, we believe that management information systems is an important

component part of parts of the overall system, a computerized management

information systems where these systems is closely linked closely to the

administrative decisions.

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5. MIS properties:

There are systems in all areas of military, administrative and economic, social

and commercial, civil and public and private, large and small.

These systems constitute a distinct type of systems is characterized by the

following characteristics:

1. It is a subtype of the overall system of the organization and this means that

the information systems are operational and functional systems and due to the

comprehensiveness of the events of the organization see that MIS is only an

integrated system of systems of partial manuscript of communication and

transmission of data among subsystems.

2. The first task for management information systems is limited to input

relevant to different aspects of activity internal and external sources.

3. The second major task of the system is to process the data that have been

collected, regardless of the treatment means, whether manual or technological

(Bakri, 2002)

Components of computerized management information systems.

Most researchers agree that management information systems computerized based on five

key elements, as researcher cited in the former definitions, and these components are:

individuals, data and computer hardware and software and procedures, (Taha, 1999, p 752):

Benefits of Management Information Systems

The talk about the benefits of management information systems confirms that the

organization needs to these systems to carry out their activities and their effectiveness in

order to achieve the goals that you want to achieve them in the levels of administrative

whole and achieve their functions in the planning, organization and control and decision-

making need a durable and sustainable information to implement these functions, and this

benefit the organization in the following areas, ( Louden, 2007).

1) To provide information to different administrative levels when needed in order to

exercise its functions in the planning, organization, direction and control.

2) Identify the channels of communication horizontally and vertically, and clarified

between the administrative units of the organization to facilitate retrieval.

3) Evaluation of an organization's activities and evaluate the results in order to correct

deviations.

4) Create the appropriate conditions for the administrative decision-making, and the

processing of appropriate information and briefly in a timely manner.

The concept of Total Quality Management

Under the circumstances and new global, no longer management concepts and

completion of the work as it is in the past is no longer there and the continuity of

the performance of the normal work routine methods due to global economic

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developments and that hit business organizations, especially in light of recent

technological developments.

Many researchers see TQM in several definitions, including: Juran defined as the

suitability of the product for use and also the overall quality is defined as the extent

of compliance with the requirements.

Benefits provided by the Department of the overall quality of the organization

(Quality, 2008)

1. Increasing customer satisfaction and strengthening the relationship between

suppliers.

2. Improve the performance of the product.

3. Reduce rates damaged products.

4. Opening new markets.

5. Constant readiness to cope with changes within the organization.

6. Self-realization through worker participation in goal setting and decision-making.

Important Aspects of TQM

1. Performance: The dimensions of TQM important as the characteristics of the

core product such as the clarity of colors in the image and here is intended that

the product leads the purpose for which made for him, car is manufactured for

many purposes: transportation of personnel or errands or goods from one place

to another, if we want judging the performance of this car we can know

accomplish the purpose for which I made for him through the implementation of

the tasks that made for it and here it must be added after the sub is: full

performance or successful performance, ie can be called performance overall,

partial or time or conditions specific, it does not change in this area.

2. Reliability: Namely the stability of performance after a certain period of time

how much work is done continuously and not to a specific time and this factor

is considered to be working side cushions previous performance.

Quality Management Definition.

The contrast concepts and ideas of TQM and according to the angle of view by the

researcher clearly reflected on the lack of an agreed definition of them, but there are

some definitions that showed a general perception of the concept of TQM. It may

be noted the following definitions:

The quality of the British point of view: "It's management philosophy of the

institution through which recognizes the achievement of each of the needs of the

consumer, as well as achieving the objectives of the project together."

The American perspective defines TQM: "Total Quality Management is a

philosophy and guidelines and principles show and guide the organization to

achieve constant evolution which quantitative methods in addition to human

resources that improve the use of available resources as well as services so that all

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operations within the organization seeks to achieve satisfy the needs of consumers

and potential customers

We note during the first definition (of the quality of the British point of view)

That the definition focuses on the efficiency and effectiveness of the project and it

protects the organization and led to excellence by meeting consumer needs through

which achieved the objectives of the organization or project.

In the second definition (U.S.) confirms as the philosophy and principles leads to

constant evolution, and that all processes seeking to meet the needs of current and

future consumers.

The known researcher (Crosby) is one of the founders of TQM The TQM

represents systematic organization to ensure the functioning of activities that have

been planned in advance where it ideal method that helps prevent and avoid

problems by working to motivate and encourage managerial behavior optimal

organizational performance using resources physical and human resources

efficiently, also known as the Organization for production items or provide a high

level service. (Aghili, 2001).

Through that, according to the definitions of TQM can be concluded as follows:

1. It is the philosophy and principles seek to continuous improvement and

development.

2. Achieving consumer satisfaction as well as achieving the organization's

objectives.

3. Seeks to optimize the use of human and material resources.

4. That the organization and through TQM working in the community through his

service they are continually seeking to understand the consumer's need (or

customer).

It finds indicated that the institution or organization can not achieve customer

satisfaction of internal and external company unless proven values and principles

that must prevail for all its members to be able to the application of the philosophy

and concept and principles of total quality management and this so-called

organizational culture.

Requirements of applying total quality system in the educational institution

The application of the quality system in the educational institution requires:

- Full conviction and a full understanding and commitment by officials in the

ministry.

- Promote organizational culture and organizational climate for quality in the

educational institution down to the school.

- Continuing education and training for all individuals, whether at the ministry level

or the school level.

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- Coordination and activation of communication between departments and divisions

on both horizontal and vertical.

- The participation of all parties and all individuals working in the efforts to

improve the quality of the educational process.

- The establishment of an information system accurate and effective quality

management at both central and school.

The above principles and directly affect the elements of a quality which can be

summarized to the following matters:

- The application of the principles of quality.

- The participation of everyone in the process of continuous improvement.

- Identify and clarify the procedure or what it calls regulatory actions.

The above principles and elements to achieve quality leads to achieve the

fundamental objective of quality

Namely beneficiary satisfaction and goal with students and teachers, parents and the

local community and the labor market and to the continuous improvement of the

elements of the educational process.

Previous studies:

• Arab Studies:

In a study (Araji and Alawneh, 2002) entitled: "The reality and the effects of the

use of information systems computerized" The study was conducted in the Center

of the Ministry of Education, and aimed to examine and analyze and assess the

effects of the use of computerized information systems at the center of the Ministry

of Education in several areas, including: Business Administration, Finance , office,

decision-making, workforce, and organizational communication. The study also

aimed to demonstrate the importance of computerized information systems in terms

of the degree of knowledge and the degree of use and areas of application. The

study included all public employees in the Center of the Ministry of Education.

The study found the following results: The use of office automation (word

processor, graphics, databases, spreadsheets, e-mail) ranked first in terms of the

degree of knowledge and use then information systems functionality (for finance

and accounting, salaries, loans, purchase, inventory control) in the second and third

systems human resources information (employee records, mapping information

systems, training and skills development) and (decision support systems for

individual and collective and expert systems, management information systems

senior) in fourth place.

Secretarial and printing and statistical reporting was ranked first as an area: the use

of computerized information systems, and in the second decision-making and

ranked third save information about the staff and in fourth place in strategic

planning and ranked fifth in preparing payroll and accounts and then the areas of

training, preparation and analysis of budgets and research and development, quality

control and inventory.

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The ranking of the areas of influence use of computerized information systems

according to the following sequence: financial business came in first and then the

administrative office and business decision-making, and then the workforce and

telecommunications regulatory and organizational structure elements.

The researchers recommended a number of recommendations, including:

• hold more sessions in the field of computerized information systems and private

management information systems.

• large energy exploitation of computerized information systems.

• the introduction of management information systems to the Center of the Ministry

of Education.

• providing modern computers specifications.

2. In a study (Shunaq, 1994) entitled "The impact of MIS on organizational

performance for companies Jordanian public shareholding" This study aimed to

detect the availability of management information systems in Jordanian public

shareholding companies and the degree of benefit from them as well as the degree

of impact on organizational performance for these companies, including sample

The study of 53 companies out of 103 companies listed on the Amman Financial

Market questionnaire was used to measure the four criteria for the performance of

the management information system (computer hardware and software, behavioral

factors, structural factors, environmental factors).

The study concluded that accounted for 24.53% of the companies found to have a

circle or a special section with information systems management and testing the

relationship between the presence of the department or the department and

institutional performance was found that there is no significant impact, and that

there is little interest in information systems management at most companies where

was considered a Computer mail (whether personal computer or even bigger) is

tantamount to a specialized department of management information systems. The

study also suggests improved utilization of capacity offered by the Computing and

encourage educate decision-makers in this area and stimulate corporate managers to

get consultancy specializing in the needs assessment for management information

systems and specialized hardware and software required for operation.

Foreign Studies:

1. Study (Angel and others, 2007) entitled "Total Quality Management and

Information Technology" where tested this study the relationship between

information technology and total quality management and study examined a

number of dimensions of TQM and included the relationship between suppliers and

customers, manage the work site, workflow management treatment to work, quality

of data and reports concluded that the impact of information technology on Total

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Quality Management relies on the use of information technology as a client for the

conduct of management empowerment, therefore, the problems that it is the loss of

job satisfaction by reducing the flexibility of operations and finally recommended

researchers need to focus on developing the design of appropriate and effective

control of operations in transactions business, and at the same time of them serious

business in these transactions.

2. A Study by (Jack Gori Sun .1994) entitled "The role of information systems in

total quality management" presented this paper infrastructure model for the impact

of information systems in total quality management in business organization

traditionally adopted the system on systems theory, and provided a framework for

understanding the principles of total quality management and the impact of systems

information on them.

The study found that total quality management caused a change in the companies

and created new requirements for the work of information systems, also found that

the improvements in total quality management dating back to increase productivity

and therefore increase profitability as reported by researchers of the last century

was focused on the quantity, but in this century focus on quality.

3.A study by (Motion, 1995) titled "the important role of information systems in

the success of the integrated system of production" The study was conducted on the

(139) director in industrial organizations American all operations from product idea

and the end of sales, where study aimed to identify the most important obstacles to

the use of and effectiveness of information systems and study showed that MIS

plays a key role as provide information significant and important, and study showed

that 70% of the time it takes to produce is used for the exchange of information

within the organization, where the means handy to use outputs information systems,

and constraints related also lack of flexibility adequate and limited the role of

information systems unit in the organization where they are used in the role of

maintenance and not to take advantage of them in the administrative process as a

whole, and the lack of an effective communication system between organizational

units.

Discussion:

The characteristics of the sample:

Table (2) shows that the proportion was 65 employees of males 73.9% and 23

females by 26.1 and this reflects the reality of the highest percentage of workers in

industrial enterprises Jordanian male, also shows focused age group in the category

of 30 years and less reaching number (42) by 47.7% and are working class youth,

regarding cultural level figure was concentrated in a campaign where Diploma

numbered 47 employees by 53.4, and As for experience, the highest proportion of

the category of 5 years or less and 42% percentage.

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Table (2) personal and functional characteristics of the study sample

Personal and functional

characteristics variables

Frequency Percentage

Sex Male 65 73.9%

Female 23 26.1%

Age 30 years and

below

42 47.7%

31-40 years 24 27.3%

41-50 years 17 19.3%

51-60 years 5 5.7%

Education Diploma 47 53.4%

Bachelor 30 34.1%

Master 11 12.5%

Experience Five years and

below

37 42%

6-10 years 22 25%

11- 15 years 16 18.2%

16 years and

more

13 14.8%

Analysis and discussion:

Test the degree of the variables of the study by analyzing the arithmetic mean and

the standard deviation:

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Table (3) shows the averages and standard deviations for the paragraphs

following the rules of data on the effectiveness of the institutional performance

No. Question Mean STDEV

1. Management information

systems work in our company

to improve the productivity of

employees.

3.57 1.11

2. The management information

systems in our company

contributes in facilitating the

process of participation and

exchange of information

among all employees in the

organization.

3.68 1.07

3. Nothing facing workers in all

departments of the company

any difficulty in dealing with

management information

systems.

2.32 1.00

4. MIS in our company is ease

and help the user to self-

training on the system by the

followers of the training

instructions.

3.22 0.98

5. MIS in our company is

Characterized by a quickly

respond to customer requests

and speed of introduction to the

system demand.

3.18 1.01

6. MIS Contributes to ease use of

information technology in

order to facilitate the work

procedures.

3.27 0.99

7. MIS Enhance the management

information systems applicable

to our ability to innovate, learn

and acquire new skills.

3.71 0.92

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Table (3)shows that the variable No. 7 enhances MIS applied to our ability to

innovate, learn and acquire new skills was more variables exercise where the value

of the arithmetic average (3.71) and standard deviation (0.92) is the degree of high

where This result shows the effectiveness of management information systems in

corporate performance in terms of helping to accomplish work in a creative way

entrench the concept of learning organization and creativity, which in turn increase

the performance of industrial organizations.

While the value of the arithmetic average of the variable No. 3 nothing facing

workers in all sections of the company any difficulty in dealing with the

management information systems (2.32) and standard deviation (1.55) This shows

the percentage of practicing low and means there are some difficulties that

accompany the use of management information systems in organizations surveyed

may return to the cause of modern use of these systems in business organizations.


following the rules of data on the effectiveness of reliability.


8. Management information systems contribute in

strengthening the institutional work 3.05 1.08

9. Information system provides managers in order to

predict the future trends of different organization in a

timely manner.

2.31 0.93

10. Management Information Systems contributes in

increasing the degree of reliability of our company by

dealing with the company.

3.70 1.25

11. Management Information Systems contributes to

enhance the degree of confidence of shareholders in the

organization.

3.12 1.00

12. Management Information Systems increases our

organization's ability to adapt to change depending on

the nature of the work of the organization.

3.18 0.99


improving the process of interaction between the

various departments in the organization.

3.11 1.13

14. MIS Contributes to administrative information systems

in support of our decision-making process

substantially.

3.22 1.06

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Table No. (4) shows that the variable 10 contributes to MIS to increase the degree

of reliability of our company by dealing with the company. The more variables

where the value of the practice arithmetic average (3.70) and standard deviation

(1.25) which is a high degree of where this result shows the effectiveness of

management information systems in the reliability of management information

systems in terms of increasing the reliability of the study sample before.

While the value of the arithmetic average of the variable No. 9 system provides

information for managers to predict future trends of different organization at the

right time (2.31) and standard deviation (0.93) This shows the percentage of

practicing low and means there are some difficulties that accompany the use of

management information systems in forecasting future trends in the surveyed

organizations may return to the cause of modern use of these systems in business

organizations and lack of depth in the use of technologies, decision support systems

and administrative reference systems fully.


following the rules of data on the effectiveness of teamwork



enhancing our participation in the exchange of ideas and

experiences between individuals within the organization.

2.28 0.95

16. Management Information Systems has a positive effect

on the values of the group that I work with in terms of

learning and creativity.

3.05 0.84


improve our mutual trust between individuals within the

organization

2.64 1.02


promoting the sharing of knowledge between individuals

within the organization.

3.12 1.10


improving our communications significantly (both inside

and outside the organization).

2.41 0.98

20. Management Information systems work to deepen the

concept of the culture of the organization 2.31 0.98

21. Management Information Systems applied in our

company contributes to the promotion of team spirit. 3.08 1.04

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Table number (5) shows that the variable No. 17 contributes MIS have to improve

mutual trust between individuals within the organization was more variables

exercise where the value of the arithmetic average (2.64) and standard deviation

(1.02) is the degree of average where This result shows effectiveness of

management information systems in teamwork.

While the value of the arithmetic average of the variable No. 15 contributes MIS

have in promoting participation in the exchange of ideas and experiences between

individuals within the organization (2.28) and standard deviation (0.95) This shows

the percentage of practicing low means a weakness in these institutions in the

sharing and exchange of ideas accompany the use of management information

systems in organizations surveyed may return for no reason these organizations

focus on teamwork and the use of ERP systems organizations well due to the high

cost and difficulties in the training of its members to take advantage of these

modern systems.

Table (6) between the averages and standard deviations of paragraphs MIS


22. Management information systems contribute in the

development of the institutional work of the

Organization

3.25 1.01

23. Management information systems work on the

development of the competitive position of the

organization

3.69 0.95

24. Management Information Systems help to solve many of

the problems in the organization 3.11 1.03

25. Management Information systems need to experience

and special training to be activated well 2.41 1.12

26. Management Information Systems contribute to the

speed of administrative decision-making 3.18 0.91

27. Management Information systems are easily view the

information needed for decision-making. 3.07 1.01

Table number (6) shows that the variable No. 23 operating management

information systems to develop competitive position of the organization was more

variables exercise where the value of the arithmetic average (3.69) and standard

deviation (0.95) is the degree of high where This result shows do these

organizations to focus on improve their competitive position.

While the value of the arithmetic average of the variable No. 25 need management

information systems to experience and special training to be activated well (2.41)

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and standard deviation (1.12) This shows the percentage of practicing low means a

weakness in these institutions to focus on management expertise in these

organizations, as mean sizes of these organizations to take full advantage of the

management information systems due to this new technology for the management

information systems require some financial costs for the purchase of new systems,

as well as commissioned rehearsed.

Analysis of Hypotheses

The first hypothesis: There statistically significant relationship between

management information systems and the effectiveness of corporate performance.

The second hypothesis: No statistically significant relationship between

management information systems and the effectiveness of reliability.

The Third hypothesis: There are statistically significant relationship between

management information systems and effective teamwork.

Table (7) the results of the regression analysis of the impact after MIS on the

effectiveness of TQM

Depended

variable

Independent

variable

Beta

(Partial

Correlation

)

T

Sig. T F

Sig. F

R2

Performance Management

Information

Systems

0.652

8.426

0.000 155.722

0.000

0.781

Creditability 0.192 2.614 0.000 87.466 0.000

0.798

Table (7) shows that the value of (P) calculated statistically significant at the level

of (α ≥ 0.05) and shows the values of (v) calculated that the impact dimension

performance and reliability was an important statistically in explaining the variation

in terms of the value (V) calculated for these two dimensions statistically significant

at a level (α ≥ 0.05) while no effect after teamwork important in explaining the

variance, and the reason for this not to use industrial enterprises surveyed systems

ERP systems that handles all members of the organization in all administrative

levels as well as the table shows that the values of (v) calculated that the impact of

variables were statistically significant in explaining the variation in total quality

management as it appears from the table where the values of (v) significant at the

level of (α ≥ 0.05) which confirms this conclusion on the close link between

management information systems and total quality management of where

dimensions of performance and reliability does not appear through multiple

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VOL 5, NO 4

regression analysis to factor teamwork little effect and this means rejecting the

premise installed and acceptance of nihilism so that there is no statistically

significant effect of MIS factor on teamwork in Total Quality Management.

Results and Recommendations:

Results:

(1) Results show a statistically significant effect of MIS variables on corporate

performance as one of the variables of total quality management.

(2) Results show a statistically significant effect of MIS variables on reliability as

one of the variables of total quality management.

(3) Results of the study show there is no statistically significant effect of variables

MIS on teamwork as one of the variables of total quality management.

(4) The results show the personal benefits of respondents said that most workers in

the Jordanian industrial sector are male.

(5) The results show the personal benefits of respondents focused age group of the

sample surveyed in the category of 30 years or less.

(6) The results show the personal benefits of respondents focus the cultural level

of the respondents in the Higher Diploma campaign.

(7) The results show the personal benefits of respondents focused expertise in the

category of five years or less due to the newness of these organizations in the

industrial clusters.

Recommendations:

(1) The need to be concentrated industrial enterprises in the industrial clusters in

Mafraq on teamwork as one of the pillars of total quality management.

(2) The adoption of industrial enterprises to the theme linking management

information systems and total quality management.

(3) That the surveyed organizations working to further discuss the dimensions of

TQM other and have not examined by this study.

(4) Public interest in scientific research important multiple researchers and fill in

the questionnaire is not considered routine.

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VOL 5, NO 4

References:

1. Araji and Alawneh, (2000), the reality and the effects of the use of computerized

information systems, Arab Journal of Management, Vol 2, Issue

2. Bakri, Sonia (1998), after personal variables in the effectiveness of automated

information systems, Arab experts in engineering, management, Tenth International

Conference on training and management development.

3. Bakri, (2002), production planning and control, Alexandria, University House.

4. Joudah, (2009), Total Quality Management, concepts and applications, Dar Wael

for publication, i 4, Jordan, Oman

5. Hassania, Salim, (1998), Principles of Management Information Systems (grew),

the first edition, Warraq Foundation for Publishing and Distribution, Amman.

6. Khoury, Hani Shehadeh (1998), information technology on the threshold of the

twenty-first century, the first part of the entrance to the definitions of information

technology, Damascus.

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view, Dar Wael for publication

11. Mashaqbeh, Ziad, (2003), the role of management information systems in

administrative decision-making, unpublished Master, Yarmouk University.

12. Mansour, Awad Abu Noor Mohammed (1999), information systems analysis

using computer, fifth edition, the Criterion for publication and distribution, Amman.

13. Louden &lauden, (2009), management information systems, prentece hall.

14. N.H. Choran, total quality management: panacea or pitfall, international of

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15. Angel R., total quality management and information technologies: university of

Murcia Spain.( 2007 ).

16.Jurison, jaak,a conceptual model for describing the role of information systems

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west 60th

street,10023 new York. NY., USA (1994).

17.Moshen, A ttran, (1995)," Information systems play A critical role in CIM

success", the solutions, vol.27 Issue 12, pp.28-32.

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