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Chapter 1:

ManagingManagingOrganizationsOrganizations

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Definition of Management

Getting things done through otherpeople

Mary Parker Follett

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Definition of Management

The attainment oforganizational

goals in an effective and efficient

manner through Four functions

planning,

organizing, leading, and

controlling organizational resources.

Managers use a multitude of skills to perform functions

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Organizational Performance

Attainment of organizational goals inan efficient and effective manner

The Process of Management

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Organization - social entity that is goaldirected and deliberately structured

Effectiveness - degree to which organizationachieves a stated goal

Efficiency- use of minimal resources (rawmaterials, money, and people) to produce the

desired volume of output

Organizational Performance

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Functions of Management

Planning

Leading

Controlling Organizing

Use influence to

motivate employees

Select goals and

ways to attain

them

Assign responsibility

for task

accomplishment

Monitor activities

and make

corrections

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Organizational Performance

Attainment of organizational goals inan efficient and effective manner

The Process of Management

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Managerial Levels in the

Organizational Hierarchy

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The Leap From Individual

Performer to Manager

Exhibit 1.4

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Ten Manager Roles

Category Role

Informational Monitor

Disseminator

Spokesperson

Interpersonal Figurehead

Leader

Liaison

Decisional EntrepreneurDisturbance handler

Resource allocator

Negotiator

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Managing in Small Businesses and Nonprofit

Organizations

Role Differences

Source of Financial Resources

Unconventional Bottomline

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Management Skills

Conceptual Skills Cognitive ability tosee the organization as a whole and therelationships among its parts

Human Skills ability to work with andthrough other people and to work effectivelyas a group member

Technical Skills understanding of andproficiency in the performance of specifictasks

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Management Skills

Exhibit 1.2

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Management and the New Workplace

Exhibit 1.7

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Management and the New Workplace

Forces on organizations Uncertainty

Technology Outsourcing

Diversity

New Management Competencies

Dispersed leadership Empowering others

Collaborative relationships

Team-building skills

Learning organization

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The Learning Organization

EXHIBIT 1.6

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Managing the Technology-Driven

Workplace

E-business

E-commerce

Business-to-consumer (B2C) Business-to-business (B2B)

Consumer-to-consumer (C2C)

Innovation in the Workplace

Enterprise resourceplanning (ERP)

Customer Relationship

Management (CRM)

Knowledge Management