Date post: | 14-Aug-2015 |
Category: |
Business |
Upload: | asad-ullah |
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INTRODUCTION• Courier service company• Established in 2003 by PIA• Initially serving in Karachi, Lahore and
Islamabad• Today speedex premium courier service in 70
different cities across Pakistan• Head office in Karachi and more than 50
branches with different franchises in 70 different cities.
Mission Statement• Their mission is to provide the most reliable and affordable services
to their customers, to meet their business and personal needs by offering high quality, competitively priced services. As every customer's requirement is unique, they try to match their services to customer’s needs. they try to exceed customer's expectations by providing professional and accurate logistics services.
• In addition they believe that their customers are the most important asset of the company, and they care most about two important things: Customer Satisfaction and Trust. They also believe the only reason that customers would work and stay with them is trust. Therefore, speedex strive to provide the best performance, which is the only way they can expand their business to more satisfied customers.
Vision Statement
• Their vision is to make speedex the most admired company. Speedex will be recognized and respected as professional, innovative, profitable information and knowledge based logistics/services enterprise.
Goalsincrease profitability and productivity of
SpeedexIncrease market shares to 75%Ensure that Speedex stays No.1 in PakistanSpeedex should be first choice for customers
Planning
Strategic Goals•Increase profitability and productivity of the organization•Strategic goal is to increase market shares to 70%•Speedex stay No.1 in Pakistan
Strategic planning •Increase No of branches and vehicles and employees.
BM Goal •Speedex should be first choice for customers
BM planning •Providing low price and delivery on time
PhilosophyTheir reputation for excel resultRecognize their responsibilities as a
industrialistsOpen systemStrong understanding and cooperation Training and DevelopmentEmployee retention is importantConclusion
Strength Low comparetatively prices Large number of branches across country More than 40% shares in domestic shares Having its own airplane Having more than 150 vehicles for delivery Strong relations between staff, a team workers
WEAKNESSHigh comparetatively pricesNot Having strong reputation and brand name
in general publicNo shipment services for other countriesDoesn't provide online booking and payment
facilities
Opportunities
• Increases their major customers export, increases speedex revenue potential
• Can establish currency dealing• Can start price war to eliminate small
competitors
Threats • Rise in price of petroleum and jet fuel• Demanding for higher wages from their
employees• Law and order situation• Speedex competitors Specially TCS, DHL, TNT• Sometime their customers• New entrants• Increases taxes from government
Internal Environment
• PIA • General Manager
• More than 1500 employees
• RM• BM• OM
Owner Board of director
EmployeeOther manager levels
External Environment
Task Environme
nt
Competitors
Customers
Suppliers
Strategic Partner
Regulator
Tcs, Dhl, Tnt
LG, soney, IMC, NTS
Speedex is courier no supplier
No Strategic Partner
PPCSRA
External Environment
General Environme
nt
Economicfactor
Technologyfactor
Socioculturalfactor
Politicalfactor
Interest rate, unemployment, inflation
Airplane, vehicles, machinery, computers, internet
Customers culture, norms, values
Stability of Govt, law and regulation, tax law,