MANAGER &COMMUNICATION

MANAGER

COORDINATINGAND

OVERSEEING(WORKING ACTIVITIES)

OF

SUBORDINATESEMPLOYEES

TO

ACHIVE ORGANIZATIONAL

OBJECTIVES/GOALS

EFFICIENTLY AND

AFFECTIVELY

MANAGER & STAFFCOMMUNICATION

COMMUNICATION

STAFFEMPLOYEE

SWORKERS

MANAGER

WHAT IS COMMUNICATION?PROCESS

OF

SHARING INFORMATIONFACT/OPINION

ONE PERSON TO ANOTHERPERSON

WITH A PURPOSE? TO SAY? TO SAY

TO CREATEUNDERSTANDING

BY CONVEYING

MEANINGSSOMETHING IN MIND

ENCODINGMEANING TO

SYMBOLSSENDER

DECODING SYMBOLS IN MEANINGS

RECEIVER

IMPORTANCE OF COMMUNICATION TRANSMISSION OF MESSAGE MESSAGE IT SELF MUTUAL UNDERSTANDING

› DIRECTING AND CONTROLING THE STAFF MAKE COMMUNICATION EFFECTIVE

› ELIMINATE COMMUNICATION GAP MAKE COMMUNICATION TWO WAY

› COMMUNICATION WAS LIMITED THROUGH PAPER-WORK & TELEPHONE CALLS

› USE NEW TECHNOLOGY HAVE CELL PHONES VIDEO CONFERENCING, E-MAIL, SATELLITE COMMUNICATION (TO SUPPORT BUSINESS COMMUNICATION)

RULES, REGULATIONS AND POLICIES TO BE COMMUNICATED› WITHIN & OUTSIDE THE ORGANIZATION

BASIC FUICTIONS OF MANAGEMENT› PLANNING › ORGANIZING› LEADING› CONTROLING

TYPES OF COMMUNICATION

ORAL COMMUNICATION› CAN BE FORMAL OR INFORMAL› USE FORMAL COMMUNICATION

MEETINGS INTERVIEWS GROUP DISCUSSIONS SPEECHES

WRITTEN COMMUNICATION AGENDA OF ORGANIZATION REPORTS CIRCULARS MEMOS NOTICES

BODY LANGUAGE› ACTION SPEAKES LOUDER THAN WORDS

GESTURE ,POSTURE

COMMUNICATION

ORAL COMMUNICATION

WRITTEN COMMUNI-CATION

BODY LANGUAGE

FLOW OF COMMUNICATION &MANAGER

ORGANIZATION

WHY MANAGER USES DOWNWARD COMMUNICATION ?

TO TELL RULES AND REGULATIONS› TO REGULATE AND CONTROL THE STAFF

INSPIRING YOUR EMPLOYEES› IMPORTANCE OF EMPLOYEES› ENGAGE STAFF› REDUCE TURNOVER

FEEDBACK TO EMPLOYEES› WELL PERFORMER› STAFF LOYALTY› BOOST MORALE › SHOW CAUSE NOTICES

COMMUNICATE WELLA CHALLANGE FOR MANAGER

CRITICAL ASPECT OF LEADERSHIP› DIFFERENT LEVEL OF UNDERSTANDING› IGNORE FEELINGS

FAIL TO GAIN EMPLOYEES RESPONSE› ONE WAY COMMUNICATION› EMOTIONS ARE HIGH( STYLE IS ACCORDING TO THE SITUATION ? )

POLITE TONE HARSH TONE

FAIL TO ACHIVE BUSINESS GOALS› IN TEAM SITUATIONS› CLASSICAL APPROACH› TURNOVER INCREASES

FAIL AS LEADERS STAFF SCARCITY HIDING FACTS

COMMUNICATION SKILLS› TO OVERCOME ALL THE CHALLANGES

MANAGER & COMMUNICATION COMMON ERRORS

EVER GIVING NEGATIVE FEEDBACK› DISCOURAGING EMPLOYEES

SANDWICHING NEGATIVE FEEDBACK› HIDING WEAK POINT› ONLY HEAR THE GOOD

STORING UP FEEDBACK› DIFFICULT TO EXPLAIN› MISS SOME IMPORTANT POINTS› DUMPING ON EMPLOYEES

OVER LOOK POSITIVE FEEDBACK› BEING INSINCERE WHEN GIVING POSITIVE FEEDBACK

UNBALANCED DETACHMENT› NOT BEING DIRECT ARROUND ISSUES› LACK OF TRUST INCREASES

LACK OF LISENING› YELLING, SCREAMING OR GETTING EMOTIONAL

INAPROPRIATE FORUMS TO COMMUNICATE› E.g. E-MAIL, PUBLICALY

LOST OF TRANSLATION / MEANINGS› NAGATIVE ASPECTS (CO. IN CRISIS)

WITHDRAWAL OF INVESTMENT BEING UNPREPARED

› DON’T HAVE ENOUGH INFORMATION› WHAT TO SAY ?› HOW TO SAY ?

EMERGENCY / URGENT MEETING CALL

HOW CAN ERADICATE COMMUNICATION ERRORS AS A MANAGER ?

BEING BALANCED IN GIVING POSITIVE & NEGATIVE FEEDBACK GIVE FEEDBACK WHEN ITS DUE

BE DIRECT AND HONEST GIVE FEEDBACK TRUTHFULLY DON’T HIDE FEEDBACK POSITIVE OR NEGATIVE

BE TIMELY IN YOUR COMMUNICATION DON’T PUT IT OFF (FEEDBACK,NOTICES,CIRCULARS,INSTRUCTIONS)

PRACTICE AND PREPARE YOUR SELF WHAT TO SAY? HOW TO SAY? BE SPECIFIC (DON’T FLY ERROS IN AIR)

DO NOT MUCH BEHAVIOUR DON’T BE SO POLITE/HUMBLE DON’T BE SO ARROGANT/RUDE

COMMUNICATE FACE TO FACE LOST OF TRANSLATION (E-mail, letters)

FOCUSE ON FACTS CONVEY ACCURATE INFORMATION

COMMUNICATE WITH PLAN BE INFORME THE STAFF SHOULD HAVE ENOUGH INFORMATIN DATE , TIME AND VENUE

SPECIFIC EXAMPLE, GUIDELINE &TOOLS

CONSTANT LATENESS EMPLOYEES CONSTANTLY LATE TO WORK TELL THEM INFORMALLY NEED TO USE FORMAL WAY ?

GUIDELINES TO SOLVE THE PROBLEM ORGANIZE A MEETING WITH EMPLOYEES GO THROUGH THE ACTUAL DATES AND TIME THEY WERE LATE (BE

SPECIFIC ) ASK THEM IF THERE IS ANY REASON (GIVE THEM CHANCE TO SPEAK) DOCUMENT THE CONVERSATION AND PLACE IN THEIR FILE GIVE THEM A COPY OF CONVERSATION ASK THEM TO AGREE TO TRY TO BE ON TIME IN FUTURE

THEEFFORT

NEVER

DEMAND END HO GYAAAA