MANAGERIAL COMMUNICATION

UNIT 5

PRESENTATION SKILLS TECHNIQUES OF PRESENTATION TYPES OF PRESENTATION VIDEO CONFERENCING AND FORMATS INTERVIEW – FORMAL AND INFORMAL INTERVIEW TECHNIQUES COMMUNICATION ETIQUETTES.

PRESENTATION UNIT:5-SYLLABUS

A presentation is the process of presenting a topic to an audience.

It is typically a demonstration, lecture, or speech meant to inform, persuade, or build good will.

The term can also be used for a formal or ritualized introduction or offering, as with the presentation of a debutante.

PRESENTATION We rule the world by our words.

–Napoleon Bonaparte

Presentation skills are the skills you need in delivering effective and engaging presentations to a variety of audiences.

presentation skills cover a variety of areas such as the structure of your presentation, the design of your slides, the tone of your voice and the body language you convey

PRESENTATION SKILLS

TECHNIQUES OF PRESENTATION

PLANNING Know Your Audience  Set a Clear Goal  Create a Guide DEVELOPING Create an Outline  Create an Impactful Story  Create the Visual Identity of Your Presentation  Design of the Slides REHEARSING Rehearse a LOT  Non-Verbal Language  Overcome the Fear of Public Speaking 

EFFECTIVE PRESENTATION

IMPROVE YOUR PRESENTATION SKILLS

Practice Transform Nervous Energy

Into Enthusiasm Attend Other Presentations Arrive Early Adjust to Your

Surroundings Meet and Greet Use Positive Visualization Remember That Most

Audiences are Sympathetic. 

Take Deep Breaths.  Smile.

Exercise. Work on Your Pauses Don’t Try to Cover Too

Much Material Actively Engage the

Audience Be Entertaining Admit You Don’t Have

All the Answers Use a Power Stance Drink Water Join Toastmasters Don't Fight the Fear.

INFORMATIVE INSTRUCTIONAL AROUSING PERSUASIVE DECISION-MAKING

TYPES OF PRESENTATION

INFORMATIVEKeep an informative presentation brief and

to the point. Stick to the facts and avoid complicated information. Choose one of the following organizational structures for an informative presentation:◦Time◦Place◦Cause and Effect◦Logical Order

INSTRUCTIONAL Your purpose in an instructional presentation is to give

specific directions or orders. Your presentation will probably be a bit longer, because it has to cover your topic thoroughly. In an instructional presentation, your listeners should come away with new knowledge or anew skill. Explain why the information or skill is valuable to the audience Explain the learning objectives of the instructional program Demonstrate the process if it involves something in which the

audience will later participate using the following method Demonstrate it first without comment Demonstrate it again with a brief explanation Demonstrate it a third time, step-by-step, with an explanation Have the participants practice the skill

Provide participants the opportunity to ask questions, give, and receive feedback from you and their peers

Connect the learning to actual use Have participants verbally state how they will use it

AROUSINGYour purpose in an arousing presentation is to make people think about a certain problem or situation. You want to arouse the audience's emotions and intellect so that they will be receptive to your point of view. Use vivid language in an arousing presentation project sincerity and enthusiasm.Gain attention with a story that illustrates (and sometimes

exaggerates) the problemShow the need to solve the problem and illustrate it with

an example that is general or commonplaceDescribe your solution for a satisfactory resolution to the

problemCompare/contrast the two worlds with the problem solved

and unsolvedCall the audience to action to help solve the problemGive the audience a directive that is clear, easy, and

immediate

PERSUASIVE Your purpose in a persuasive presentation is to convince

your listeners to accept your proposal. A convincing, persuasive presentation offers a solution to a controversy, dispute, or problem. To succeed with a persuasive presentation, you must present sufficient logic, evidence, and emotion to sway the audience to your viewpoint.

Create a great introduction because a persuasive presentation introduction must accomplish the following:

• Seize the audience's attention• Disclose the problem or needs that your product or service will

satisfy Tantalize the audience by describing the advantages of solving

the problem or need Create a desire for the audience to agree with you by describing

exactly how your product or service with fill their real needs Close your persuasive presentation with a call to action Ask for the order Ask for the decision that you want to be made Ask for the course of action that you want to be followed

The four common types of videoconferencing systems in use today are 

Telepresence conferencing systems,  Integrated video conference rooms,  Set-Top video conferencing systems  Desktop conferencing systems.

Types of Videoconference Systems

Telepresence Videoconferencing Systems

Telepresence systems give the appearance of being present (tele-present) in an actual meeting even though the participants are geographically dispersed. Telepresence systems can either be portable (roll-about) or Immersion (room based). This type of group meeting system usually consists of a high definition codec coupled with several very large flat panel display devices and integrated hi fidelity audio. Telepresence systems generally range from $60,000 to $300,000 each, depending on the size and capabilities of the equipment.

PERSONAL AND INFORMAL INTERVIEW PERSONAL AND FORMAL INTERVIEW PROGRESSIVE INTERVIEW GROUP INTERVIEW

INTERVIEW TYPES

These interviews can be held in a professional setting, on the worksite, at a restaurant or elsewhere.  Personal in these definitions simply mean one-on-one with only one person.  These are the most casual of interviews.  One can expect to discuss job-related items, personal goals, discuss other personal issues and be more of a conversation than a one-way interview. This is the most relaxed interview type and will nearly always require a second meeting before any sort of firm decision is made by the hiring party. Bring your personable self and be prepared to chat more than you would expect from the formal interview.  

PERSONAL AND INFORMAL INTERVIEW 

This one-on-one interview can be much different than the informal interview.  This type is normally held in a closely monitored timeframe and this is the most common interview used when there are several candidates to be seen by the organization in a session.  You may expect typical personal questions regarding your background and goals, but the interview will include standardized questions such as: What are your greatest weaknesses?  Give me an example of your exercising decisiveness on the job without assistance from others?  Dress for this interview is professional and/or can be whatever appropriate attire is needed to perform the job itself.  You will be asked more questions and be giving more answers as the interviewer takes notes in most cases. 

PERSONAL AND FORMAL INTERVIEW

In some cases, you can be expected to meet with two or more individuals in succession.  This is a progressive interview.  You may meet with someone from Human Resources, then with someone from the department, then with a manager.. etc..  Dress for a formal interview and bring several copies of your documents.  You will want to present each participant with copies or at least offer to.  Make it a point to remember the names of each person you meet with and refer to them as needed.  You will indeed discuss points already covered in earlier conversations.  Be prepared to refer to these conversations as needed.  Make an attempt to relate to each person as an individual and not carry on the same exact conversation with each person. Try to appeal to each person as you meet them. 

PROGRESSIVE INTERVIEW

Perhaps the most intimidating of all interview types, and sometimes referred to as a committee interview.  Envision a board room, meeting room, break room or somewhere else that five or more people can meet at once.  The point here is to have fun with the people while satisfying their individual curiosities about you.  Relax and engage each person that addresses you directly.  Remember that everyone is listening, so making eye contact with everyone is best even while you're really responding to someone in particular and focusing most of your attention on that person.  Certain people may not say anything and in some cases the people will take turns asking you questions. In either case, pay attention to everyone and be courteous to all.  The more relaxed you are the better.

GROUP INTERVIEW

Be nice. Refrain from making any inappropriate comments or using bad language.

It is ok to disagree, and often a great way to learn, but do not make personal attacks.

Before you post, think about how you would feel when reading the words you've just written if they were directed at you.

Choose to learn about your peers. You can really get to know each other through discussions.

Choose a descriptive subject line so that everyone will know your topic.

Do not use IM language - avoid slang. Give and take constructive criticism. Be willing to learn, share ideas, and change

COMMUNICATION ETIQUETTE

THANK YOU