Managing Change

Riding the Beast

Authored by: Subbu Iyer

Identifying the Roles of Change

Role Description Accountability

Executive Sponsor

One who has got the authority to authorize Transformation / Change.

Authorize the right levels of budgets / resources to deliver the change envisioned successfully.

Sustaining Sponsor

One who has the authority to carry the sustain the change initiatives with dynamic decision making.

Accountable for clearing hurdles and roadblocks on the journey and sustain the movement forward.

Advocate One who can create / help create a business case for the change envisioned.

Facilitate the development and deployment of content and collaboration.

Agents Ones who have greater resilience to overcome future shock and can catalyze change. Have the ability to train others and convert targets.

Master the challenges of change faster (technical and behavioral) and become the “Train the Trainer”.

Targets Those who covertly resist change.Those who overtly resist change.

To be receptive and responsive to the communications and synergize with the change initiative.

Resilience is Key to Transformation / Change

The Change Management Roadmap

1. Creating the Change Vision.2. Understanding the preparedness of the organization for that Change

Vision (Behavioral & Technical).3. Crafting Communications (Content) that targets specific constituencies;

packaging the messenger and the message with the appropriate channel and medium.

4. Defining and Deploying mechanisms to bridge the gap between Potential & Performance with respect to;

I. Learning & Training.II. Infrastructure & Technology.

5. Defining the Rewards, Recognition and Celebration for participating and contributing to the desired transformation / change state.

6. Monitor, Measure & Manage with Integrated Program Management.

Vision Current State (Preparedness)

Communication (Bridging

Potential & Performance)

Enabling Mechanisms

(Future State)

Rewards, Recognition &

CelebrationChange Renewal

Magic also has a Method

Articulating a Common Frame of Reference (F.O.R.)

Pain: Burning Platform? Remedy: A Better Way?And / Or

Understanding the Current Environment

Diagnosis: Impediments to Change Discovery: How to make Change work

Every Change has a Context that is different

Communicating the Change

Message & Content Messenger & Medium

Simple, Meaningful, Intelligible, Laudable, Endurable

Bridging Potential & Performance

Learning & Training Performance & Measures

Theory & Practice

Predicating the Future

A Clear unified idea about Failure and Success

Consequence Management

Reward, Recognition & Celebration

Individual Team Community

Participation & Contribution

Program Management – Continuous Improvement

The next threshold of growthChange is the Only Constant

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