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MANAGING CULTURAL DIVERSITY IN THE WORKPLACE
In order to be able to work successfully under the multi-cultural circumstances
INTRODUCTIONS
• Name• Role• What is “Culture” in your
thought? • Why?
CULTURE
The arts, beliefs, customs, institutions and other products of human work and thought considered as a unit, especially with regard to a particular time or social group.
The set of predominating attitudes and behaviour that characterise a group of organisation.
OUR COUNTRIES – SHARE SOME THOUGHTS
Share a personal memorable experience
Features at your university or in Chiang Rai that visitors can discover during their stay
Event(s) at your organisations that the visitors could recommend to friends or family members
Administrative Assistant… Turned best-selling author.
J.K. ROWLING
Investment Banker… With a musical twist!
KERRY KILLINGERCEO, WASHINGTON MUTUAL
Paper Factory Worker… …Yacht Design Innovator
The boat he wanted didn’t exist, so he invented it.
FABIO PERINI, PERINI NAVI
THE OBSTACLES OF MANAGING THE CULTURE
FRAME OF REFERENCE
FRAME OF REFERENCE
THE QUALITIES OF SUCCESSFUL INDIVIDUALS
• Individualistic – knows what they want
• Self-confident• Optimistic and forward-
looking• Curious and open-minded• Eager to learn something new• Intelligent• Passionate about the good
things in life• Active and well-informed
(Knowledgeable)
They Are:• male and female
and others• married and single• of all ages
5 KEY ELEMENTS TO BECOME GOOD
1. My perception2. My attitude3. My deeds4. My projection5. My personality
MY PERCEPTION
It’s how you see the world, It’s how you react or respond to what you see.
It’s also what you think towards your hearing and seeing.
It’s what you believe-Your background knowledge- Your experience- Upbringing (The way you’ve been brought up)- Your personal feeling- Your own thoughts.
MY ATTITUDE
The behaviours you always express based on your perception.
1.What you say2.What you do3.How you treat others4.How you evaluate things in life 5.How you act
MY DEEDS (MORAL QUALITIES)
The mindset you invent.
1.The accountability2.Adaptability3.Credibility4.Respect5.Legibility
MY PROJECTION
What you express, based on your mindset.
1.Your choice of words2.Your tone of voice3.Your body language projection (faces, postures and gestures)4. Your neatness (Grooming)
MY PERSONALITY
Evgenia2012
ROLE PLAY – FIRST ASSESSMENT OF DAY 1
The entire class is divided into 5 groups
Each group has 10 minutes to prepare.
If you’re ready, start your ACT which must not exceed 5 minutes
SCENARIO 1
You are all invited to share your opinion about the “Differences between ASEAN nations” in front of the delegates from 70 countries around the world.
Most of the delegates are Ambassadors, Prime Ministers, Presidents and CEOs of the world class potential investing companies.
SCENARIO 2
You’ve been asked to assist the Foreign Exchange Student Committee to welcome the 5 new executives of AEC Board of Directors, Education Division and to introduce your campus. They come for the inspection as they are planning to send their potential students to learn about AEC.
They are Russian, British, Chinese, Japanese and Panamanian.
SCENARIO 3
You as a group are spontaneously asked to share your thoughts and experience while you are in the MFU ASEAN Camp in front of International Media, a hundred of news reporters from BBC, CNN, CNBC, CCTV, Al Jazeera, NHK and Thai PBS are preparing for the live TV broadcast.
REFLECTION & CALL-TO-ACTION
What are you going to do differently tomorrow at work or University?
What can you do differently tomorrow in your personal life?
THANK YOU MERCI
لكم ขอบคุ�ณ شكراDANKE SCHÖN