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1 Managing Disaster Response | Beijing | April-24-2008 Page MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE
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Page 1: Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.

1 Managing Disaster Response | Beijing | April-24-2008 Page

MANAGING DISASTER RESPONSE,THE DHL EXPERIENCE

Page 2: Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.

2 Managing Disaster Response | Beijing | April-24-2008 Page

About DPWN & DHL About DPWN & DHL

DHL Corporate Sustainability DHL Corporate Sustainability

The formation of DHL Disaster Response Teams (DRT) The formation of DHL Disaster Response Teams (DRT)

DRT Operations DRT Operations

DRT In Action DRT In Action

Agenda

Challenges in the Disaster Relief Environment Challenges in the Disaster Relief Environment

Our Commitment Our Commitment

Page 3: Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.

3 Managing Disaster Response | Beijing | April-24-2008 Page

DHL Global

More than 400 aircraft *

6,500 facilities across the globe, 35 mn sqm warehouse space

120,000 destinations worldwide

€ 26 bn in revenue (2005, excl. Exel)

285,000 employees

Over 1.5 billion shipments per year

76,000 vehicles

* Operating for and on behalf of DHL

Page 4: Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.

4 Managing Disaster Response | Beijing | April-24-2008 Page

In 2003, DHL experts saw how a flood of relief goods could shut down an airport

Earthquake relief, Bam Airport, Iran, December 2003 Airport apron and taxiways blocked with cargo, trucks and aircraft. Unsafe airport operation.

Formation of DHL Disaster Response Teams

Page 5: Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.

5 Managing Disaster Response | Beijing | April-24-2008 Page

DHL has expertise in handling air cargo and managing airport operations

DHL has core competences in:

- Airport operations.

- Cargo handling.

- Flight operations.

- Warehousing.

- Distribution.

DHL can use its experience, network and employees’ talents to support humanitarian missions and reduce bottlenecks at airports receiving huge quantities of relief goods in the aftermath of major natural disasters.

Formation of DHL Disaster Response Teams

Page 6: Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.

6 Managing Disaster Response | Beijing | April-24-2008 Page

DRT Mission

DRT provides expert logistical support and advice to ensure an uninterrupted and effective supply

chain at the disaster site airport for incoming shipments and relief goods.

Page 7: Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.

7 Managing Disaster Response | Beijing | April-24-2008 Page

Disaster Management

Global initiative: DHL Disaster Response Teams (DRT)In cooperation with the UN Office for the Coordination of Humanitarian Affairs (OCHA), we are building a global network of DRTs. The DRTs’ mission is to reduce congestion at airports receiving unsolicited humanitarian relief goods in the aftermath of major sudden-onset natural disasters.

There are currently 3 DRTs:- DRT Asia Pacific - DRT Americas- DRT Middle East and Africa

Each DRT is made up of 15 employee volunteers drawn from a pool of 80-100 people.

The DRTs main tasks are:

Two DRTs were set up in 2006, a 3rd DRT 30th of Oct in 2007.

- Transfer incoming relief goods from aircraft pallets to wooden pallets.

- Set up and manage a professional warehouse.

- Arrange for the onward transportation of relief goods.

DRT Americas

DRT Middle East and Africa

DRT Asia Pacific

Will be officially launched in October 2007

DRT AmericasDRT Americas

DRT Middle East and AfricaDRT Middle East and Africa

DRT Asia PacificDRT Asia Pacific

Will be officially launched in October 2007

DRT home base

Page 8: Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.

8 Managing Disaster Response | Beijing | April-24-2008 Page

DRT Functions

DRT provides core expertise at the airport

Sorting and stacking of goods.

Inventory management.

Unloading aircraft Handling Warehousing Loading Onward transportation

Loading of aid on to trucks or helicopters.

Goods are taken off aircraft pallets.

Supplies transferred to wooden pallets.

Handling with or without fork-lifts.

Assistance with customs processes.

x x

DHL Disaster Response Team- Core Expertise -

Page 9: Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.

9 Managing Disaster Response | Beijing | April-24-2008 Page

Corporate Disaster Response in Action

Relief in Action

Page 10: Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.

10 Managing Disaster Response | Beijing | April-24-2008 Page

2004 – Indian Ocean Tsunami (Sri Lanka)

DHL DRT operated at Colombo Airport

7,000 tonnes of relief supplies handled from 160 charter aircraft in 3 weeks with 35 volunteers.

Page 11: Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.

11 Managing Disaster Response | Beijing | April-24-2008 Page

2005 – South Asia Earthquake (Pakistan)

DHL DRT operated at Chaklala Air Force Base, Islamabad

9,000 tonnes of relief supplies handled from 230 charter aircraft in 3 weeks by 30 DRT volunteers.

Page 12: Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.

12 Managing Disaster Response | Beijing | April-24-2008 Page

2005 – Hurricane Katrina (USA)

Prototype DRT operated at Little Rock AFB after Hurricane Katrina in 2005

- Contract with United States Agency for International Development (USAID).

- 2,370 tonnes of relief supplies handled from 35 charter aircraft in 2 weeks with 21 volunteers.

- US Air Force provided extra manpower.

- DHL contracted trucking services at cost.

Page 13: Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.

13 Managing Disaster Response | Beijing | April-24-2008 Page

2006 – Yogyakarta Earthquake (Indonesia)

DHL DRT operated at Adisoemarmoe Airport

200 tonnes of relief supplies handled from 8 charter aircraft in 1 week by 14 DRT volunteers.

Page 14: Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.

14 Managing Disaster Response | Beijing | April-24-2008 Page

2006 – Typhoon Durian (Philippines)

The DRT provided logistics management advise to the various government disaster management agencies after the November 2006, Typhoon ‘Durian’.

Page 15: Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.

15 Managing Disaster Response | Beijing | April-24-2008 Page

2007 – Pisco Earthquake (Peru)

DHL DRT operated at Pisco Air Base, Southern Peru

2,740 tonnes of relief supplies handled from 98 charter aircraft in 10 days by 14 DRT volunteers.

Page 16: Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.

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Going the ‘Last Mile’

Challenges in the Disaster Relief Environment

Page 17: Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.

17 Managing Disaster Response | Beijing | April-24-2008 Page

DonatorsDonatorsIn-country

Warehouse (temporary)

In-country Warehouse (temporary)

Local Distribution

point

Local Distribution

pointInitial Point of

EntryInitial Point of

EntryIn-country

TransportationIn-country

TransportationAir LiftAir Lift

Emergency Supply Chain – Overview

BENEFICIARIES

ICWAIR Tpt TptMilitary

GovernmentCharter

I.O.M.Atlas Logistics

MilitaryLocal L & T

ICWICW

LSD

LSD

LSD

HRDHRDHRDHRD

Act

ivit

ies

Pre-position emergency relief in

disaster zones

Ob

ject

ives

Undertake and facilitate airlifts in

coordinated way

Receive relieve, manage inventory,

organize logistic solutions

Coordinate fleets, (prior) relationship

building and contracting

Contract and manage warehouses Sourcing and collecting supply, coordination

of multi-modal logis-tics solutions

Increase efficiency and improve

geographical position Reduce duplication of effort Ensure onward sending of goods to

warehouses or to the disaster zone

Reduce inflationary effects on truck

leasing/hiring

Improve location of warehouse capacity

─ disaster prone zones

─ near airports

─ at 1st staging post

Enhance overall efficiency

Disaster Supply Chain – Unsolicited Aid

Contracted/Scheduled

DRT

‘Last Mile’ Transportation

Page 18: Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.

18 Managing Disaster Response | Beijing | April-24-2008 Page

Challenges in the Disaster Relief Environment

Page 19: Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.

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Innovation in Relief Logistics Distribution

South Asia Earthquake - 2005

Page 20: Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.

20 Managing Disaster Response | Beijing | April-24-2008 Page

Problem: Delivering aid to remote and inaccessible areas

• Cardboard boxes broke when dropped from helicopters.

• Damaged goods.

Solution: DHL ‘Speedball’

• New use for DHL polypropylene shipping bags.

• Easy to handle.

• Does not break when dropped from 35 meters.

• A ‘survival package’ (contains supplies for 7 people for 10 days.)

1. Unsorted relief supplies arrive

2. Relief supplies are sorted and stored

3. DHL shipping bag filled with supplies

4. DHL ‘Speedballs’loaded on

5. DHL ‘Speedballs’dropped from helicopter

1. Unsorted relief supplies arrive

2. Relief supplies are sorted and stored

3. DHL shipping bag filled with supplies

4. DHL ‘Speedballs’loaded on

5. DHL ‘Speedballs’dropped from helicopter

Innovation in Relief Distribution

Page 21: Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.

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Innovation in Relief Distribution

Page 22: Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.

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Our Commitment

Innovation through Collaboration

Page 23: Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.

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On the 29th of November 2006, DHL signed a historic MOU with the Ministry of Civil Affairs. The first of its kind in China between the Government and a Corporate entity. This MOU recognizes the support that companies like DHL can provide during a National Disaster.

MOU - PRC Government & DHL

Department of Social Relief, Ministry of Civil Affairs (PRC)

Page 24: Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.

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Asia Pacific Disaster Response Team

Summation:

- Provide a capability that adds value.

- Foster close relationships with stakeholders.

- The National Government is the Controlling Authority.

- Recognise the importance of speed & capacity.

- Share the expertise.

Matt Hemy

DHL Express Asia Pacific

+65 6216 6825

[email protected]

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