Managing Growth at Sanofi - How TrueSight Capacity Optimization Helped Align IT to Business

© Copyright 12/3/2014 BMC Software, Inc1

Chris WimerAndrea Vasco

October 2014

Managing Growth at Sanofi: How TrueSight Capacity Optimization Helped Align IT to Business


Agenda

1. SpeakersLet’s introduce each other

2. Introducing SanofiA few data points

3. How Sanofi is transforming ITGlobal Information Services Ambition

4. Capacity Management at SanofiHow capacity was beneficial, lessons learned and best practices

5. Next StepsAn outlook on 2015


SpeakersLet’s introduce each other


Chris Wimer

• Role: Global Capacity Manager

• Company: Sanofi

• 14+ years of industry experience

• Markets: Consumer Packaged Goods & Healthcare


Andrea Vasco

• Role: Solution Architect

• Company: Moviri INC.

• 10 years of industry experience

• Capacity Management initiatives for large companies in US, Europe, Russia in several market segments


Introducing SanofiA few data points


Who is Sanofi?


Timeline

20041718 2014

TRANSFORMATIONEVOLUTION


How Business relies on IT ability to transform

Corporate initiatives

• External growth opportunities

• Increase innovation in R&D

• Continuous improvement and alignment of:

– People

– Process

– Tools

Business Strategies

• Expansion to emerging markets

• Consumer healthcare

• Innovative products


How Sanofi is transforming ITGlobal Information Services Ambition


A constantly evolving environment

Opportunities

• Unmet medical needs

• Aging of population

• Developing Global reach

• Transform the products:

– From blockbusters to more targeted, biologic treatments

– From internal focus toopen innovation

Challenges

• Significant patent cliff

• Rising bars in regulatory

• World-wide new regulations:

– U.S healthcare reforms

– EU price cuts


Goal: IT as a Business Strategic Partner

Co

nti

nu

ou

s A

lign

men

t

Glo

bal

Se

rvic

esGlobal and Integrated organization

Disciplined Sourcing Strategy

Consolidation to 3 Regional NGDCs

Process Standardization

Technical Standards

GIS Transformation Programs

R&D

Industrial Affairs

Global Ops

Vaccines

Corporate

Process Harmonization

New Organization

Services Optimization

Major Programs


Why TrueSight Capacity Optimization & Moviri

Why Capacity Optimization

• Holistic Enterprise-Wide Capacity Management

• Business-Aware Capacity Planning

• Automated Capacity Management

• Hybrid Data Center Consolidation and Optimization

• Unified BSM Architecture

Why Moviri

• BMC Software Solutions and Technology Alliance Premier Partner

• More than 10 years of experience in Capacity Management

• 200+ enterprise customers worldwide, managed the majority of Capacity Optimization implementations

• Provides solutions available in the BMC Software MarketZone

– Splunk, IBM, HP, Entuity


Capacity Management at SanofiApproach, lessons learned and best practices


Reloading Capacity Management

CHALLENGE SOLUTION RESULTSGOAL

IT Service Management

Availability

Performance

Capacity Management

Support transformation

Limited resources

Global visibility

Business growth

Define global strategy

Proactive Analytics

Automate Reporting

Align to business demand

Global process

Service Visibility

Automated Reporting

Business-aware Capacity


Approach to TrueSight Capacity Optimization

Process definition

Defined KPIs

Model technologies

Standardize data sources

Define data integration approach

Setup integrations

Prepare analyses, models and reports

Create dashboards

Implement process

Service Improvement

ANALYZEAND

DESIGN

BUILDAND

DEPLOYROLL-OUT

ASSESS AND PREPARE


Data integration strategy

TrueSight Capacity

Optimization

DomainSource Sub Process

CI Attributes and Relations

VMware Virtualization and VDI

HP Virtualization and Standalone

Oracle Databases

MS SQL Databases

Backup and DataDomain

EMC2 , Dell, NetApp Storage Farms

Entuity and Infoblock Network devices

Facility

ITSM, TIBCO, SAP, Citrix

VCenter

BPA

Oracle Grid

Internal Portal

OPS Center

Sentry Connectors

Moviri Connectors

HP SIM

CMDB

Splunk

Service

Business

Component


Capacity Management deliverables

Forecasting and correlation models

Built-in and customdashboards

Automated reporting

DASHBOARDSBUSINESSAWARE

ANALYSISANALYTICS

Mitigate Risks Provide Visibility Reduce Costs


Correlating with Business KPIs

• Take advantage of Splunk data aggregation capability to collect KPIs:

– Single point of integration

– Repeatable process

• Unleash Business-aware Capacity Reporting– Correlate IT and Business KPIs to

understand IT services in as-a-whole

– Create business-aware capacity models

• Moviri Splunk connector available in the MarketZone Direct

– Full support

– Configure-n-go!

Current usage

Residual Capacity

Maximum Capacity

in terms of Business KPI


Lessons Learned and Best Practices

• Partnership between Capacity Mgmt team and technical owners– Leverage skills and expertise from technical owners

– Efficiently design and implement TrueSight Capacity Optimization

• Data quality– Assess data sources

– Understand integration points

• Understanding business value– Focus on highest impact areas


Next StepsAn outlook on 2015


What’s down the road

Accelerate application migration

Extend correlation models to

other services

Introduce costing models

Upgrade to TrueSight Capacity Optimization v10

ENHANCE REFINE UPGRADEGROW


Thank You.

[email protected]

[email protected]

Moviri booth at Engage Solution ShowcaseAtlantic Hall B

512

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