Date post: | 29-Jan-2016 |
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Managing Homeowner Managing Homeowner Expectations Through Expectations Through Responsive ConstructionResponsive Construction
Scott Goodballet, Owner, Vice PresidentG & G Specialty Contractors, Inc.
How We Contribute to Successful Residential Sound Insulation Programs:
• Create & Maintain a Positive Image• Work With the Homeowner• Communicate with the Consultants• Attend Quarterly Partnering Meetings
Act Properly
Dress Appropriately and Wear an Airport Badge
Take Precautions to Protect the Homeowners Property
Clean Up After Yourself
Provide a Consistent Message
Be Courteous and Friendly
Keep the Homeowner Informed of Your Schedule
Be Open to Explaining the Construction Process If Asked
Defer Program Questions to the Airport
Make Sure Homeowner Concerns are Brought to the Airports Attention
Make Sure Homeowner Requests are Reflected in the Design
Involve Homeowner Representatives and/or Airport Staff when the Homeowner has a Program Related Question
Clearly Communicate the Contractors Perspective of the Program to the Airport
Express Concerns or Issues with the Homeowner that were Witnessed in the Field
Become Part of the Airports Team and Strive to Improve the Program for All Parties