Quality in Small Scale Industry:Fashion Industry PerspectiveA presentation byRajesh BhedaChairperson, Garment Manufacturing TechnologyNational Institute of Fashion Technology, India

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999Importance of QualityAll of us know itNeeds no debateMost of us are here to share our experiences on QualityMany organizations represented here have an ongoing Quality program

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999Journey Towards Total Quality and ISO 9000A well-defined milestone in the endless journey towards Total Quality Credibility Brought in by third party certification

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999Quality in SSI:May be most used term But it is least understoodCommonsense that is not commonIt is like ten blind men describing an elephant

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999Key Concerns of International Apparel BuyersProduct QualityDependable DeliveryCompetitive PriceBetter Quality at lower price

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999 Increasing Quality Expectations Among Apparel Importers and RetailersConsumers Quality Expectations have gone upConsumer is too busy to come back to complainNot Interested in Taking Special Care of the ProductReduced Consumer Spending on ApparelStores Cant Afford a Dissatisfied CustomerWorking With Non-quality Vendors Costly

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999

Consumers perception of QualityA recently conducted research concludes that Quality of Apparel sold in the US market has declined

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999Apparel Industry:Order quantities are reducing continually Highly labor intensive processesLabor controlled, not machine controlled processesVaried raw materialSeasonal products with low shelf lifeLargely decentralized manufacturingReserved for SSI

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999

Q: Why do you face quality problems?A: We have no problems but our suppliers dont understand qualitysub-contractors are not bothered about quality

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999Key to Quality in Apparel Industry :Process CapabilityWithout Process capability Quality can not be expectedIt is the responsibility of top management to ensure the process capability of different process groups

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999Team Working: An Asset for Process Capability

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999The Process ModelOrganic / Flexible

Non-hierarchical

Self Learning & Self Correcting

Knowledge Driven

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999

PROCESS CHAIN

Output of previous process becomes input to next process.

No substandard input to be given to any process.

No process shall allow sub standard output to come out.

PROCESS B

PROCESS A

INPUT

OUTPUT

=

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999The BenefitsPromotes Knowledge WorkersRight first time Reduced InspectionIncreased FlexibilityMinimum Repairs and RejectsIncreased Productivity

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999Reasons for FailureBelief that Quality starts with inspection and ends with inspectionMainly quantity driven targets for the departmentsDepartmental goals may not synergise with organizational goalHave no idea about the Cost of Quality in their organizationDo not have a clear quality policy nor do they demonstrate commitment to qualityEmployees of these organizations are well aware of the Chalta Hai approach of the managementTo the extent possible they would like to blame others for the quality problems of their merchandise

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999Choice is yours! Promote Process Capability in the Total Supply Chain

Or Wait for the Disaster

Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999