Date post: | 15-Apr-2017 |
Category: |
Technology |
Upload: | tera-simon |
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Tera Simon@tcaldsimon
Managing Scope Creep and Client
Expectations
PEOPLE ARE THE REASON WHY PROJECTS GO WRONG
What skills are essential for managing client expectations?
+ Adaptability
+ Collaboration
+ Communication
+ Listening
+ Relationship building
+ Honesty
+ Transparency
NO ONE TEACHES A CLIENT HOW TO BE A CLIENT.
Identify what type of client you have.
+ The Curious
+ The Oblivious
+ The Know-It-All
+ The Cheapskate
+ The Dreamer
+ The Helper
+ The Sprinter
+ The Underling
PAY ATTENTION TO THE CALM BEFORE THE STORM
"So I creep, yeah, just creepin' on,On the down low, 'cept nobody is
supposed to know."
- TLC
Know when problems creep into your project
SCOPE CREEP
● Interference from client
● Incomplete scope● Poor change control● Miss Communication
EFFORT CREEP
● Doing more work without added scope
● Overly optimistic estimates
● Lack of skills
HOPE CREEP
● Team falsely reports they are on track
● Hardest creep to identify
● Hides until the last moment
FEATURE CREEP
● Also known as Gold-plating
● Over-delivery on the scope
● Adding unnecessary features
JUST SWIPE LEFT
DOCUMENT. DOCUMENT. DOCUMENT.
CONTINUOUSLY CLARIFY YOUR GOALS
CREATE MORE VISIBILITY
PAY ATTENTION TO...
SWOOP AND POOP
“The single biggest problem in communication is the illusion that it
has taken place.”
- George Bernard Shaw
I’VE WAFFLED BEFORE, I’LL WAFFLE AGAIN.
QUESTIONS?