Date post: | 01-Jan-2016 |
Category: |
Documents |
Upload: | desiree-pratt |
View: | 18 times |
Download: | 0 times |
Context
1. Increasingly commercial approach to
microfinance
2.Professionalization of the sector
3.Focus on Social Performance:
– Has it been lost?
– Is it taken for granted?
– Is there “mission drift”?
2
3
Are we impacting Clients?
1. change in microfinance is not automatic
2. focus on financial sustainability
3. Impact studies difficult and expensive
Looking back – too late
4. Unintended results:
Overindebtedness
Assets deprival
Social Performance Pathway
5
Mis
sio
n
Ob
jecti
ves
Goals
Strategy
Reaching Target Clients
ChangeService Design & DeliverySystems
Meeting Client Needs
Operations
Information use
Case study: Prizma (B&H)
Prizma's mission is to improve the well being of large numbers of poor women and their families by providing
long-term access to quality financial services.
1.Poverty focused MFI
Context: post-conflict: female led households are the
poorest
Target group: women in urban and rural areas
Poverty scorecard to assess poverty and the change
Client feedback through exit monitoring
Staff selection and education – orientation on mission
Benefits
1.Lower exit rates and higher client loyalty
2.Higher staff motivation and lower turnover
3. Innovation in products
4. Identification of new market segments
5.Good public image
6. Increased access to financial resources
7.Enabling regulatory environment
What is fundamental
1. Sound business practice
2.Clients and their needs in the centre
3. Information on clients used
4. Social lenses to all systems
5. Informed decision making
8
Quality Audit Tool
1. Entry point to managing social performance
2. Diagnoses strengths and weaknesses of internal
systems
3. Helps building buy-in and understanding of SPM at all
levels
4. Facilitates realistic action planning and step-by-step SPM
improvement
5. 1+5 day diagnostic process
– Qualitative interviews from Board to field staff and clients
– Audit panel to discuss results and plan improvements
9