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Managing Telecommuters
Eight Rules For the Analog Thumb
Dr. Kent GlenzerAssociate Professor of
Organizational BehaviorMonterey Institute of International Studies
Feb 7, 2012
Kent’s Peregrinations
Eight Rules of Thumb
Not Rocket Science
Not High Theory
Relatively Under-Discussed
#1
Double the Amount of Time
You Spend in Formal
Performance Management Conversations
#2
Get Good At Chit-Chat and
Casual Communication
s
Hey, ch
eck o
ut this
clip o
f Fallo
n…
How’s your office
view???
Sharon just said
the funniest
thing….
#3
Actively Encourage Questions,
Comments, Ideas About the Larger
Business
What in the world is HR thinking?
I can’t believe the VP made that decision!
What’s happening in Kenya these days?
What kind of person is Sales looking for? I might know
somebody good.
H. Q.
#4
Make Reaching Out Part of the
Telecommuter’s Formal Work Plan
#5
Extensive and Intensive Initial,
Face-to-Face, Orientation;
Regular F2F Follow-up
#6
Vary Telcon Times Rotating
Through People’s Circadian “Sweet
Spots”
#7
Ask to be Copied on Outgoing
Email Correspondence, for the First Few
Weeks
Worse Email
Ever Award
#8
AVOID THIS
Frank just walked by me.
Hmm…he didn’t say hello.
He must be snubbing me.
Must be that promotion he got.
Never realized he was that petty.
Wow, this place is cutthroat! Two can play at this game….
Frank walks by, and I don’t say hello.
Ladder of Inference
From Peter Senge, The Fifth Discipline, 1994.
Frank just walked by me.
Hmm…he didn’t say hello.
He must be snubbing me.
Must be that promotion he got.
Never realized he was that petty.
Geez this place is cutthroat.
Frank walks by, and I don’t say hello.
Cheers!
Tele- Tele-
Tele-