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1© Copyright 2010 EMC Corporation. All rights reserved.
Managing the Journey Through the Clouds
Andy WaterhousePre-Sales Director (EMEA)EMC Ionix
2© Copyright 2010 EMC Corporation. All rights reserved.
Agenda• IT Service Objectives
• The Cloud Wave
• What are the Steps Along the Journey ?
• Why Does Management Matter ?
• What New Challenges Do We Face ?
• How Do We Meet These Challenges
• Summary
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IT Service Objectives Lower costs, improve service quality, increase agility
Operations: end-to-end service delivery
• Quickly link infrastructure events to IT application services• Eliminate finger pointing and focus on service restoration• Find problems before they impact service• Deliver metrics that prove the value and performance of operations
Infrastructure: storage, network, server, virtualisation management
•Assure consistent infrastructure service availability & compliance•Optimise resource utilisation (people and infrastructure)•Improve customer experience (application owner & end user) •Assure the right architecture and processes to scale and grow efficiently
Source: EMC IT Management Survey
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Traditional Approach to Infrastructure
your applications
your infrastructure
• Well understood operating model• Good end-to-end visibility• Easy accounting• But…• Inflexible resource allocation• Slow and error-prone provisioning• Unable to meet changing expectations
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Customer Expectations Drive New Management Requirements
2 Weeks
Project
Isolated
Static
10 Minutes
Utility
Shared
Dynamic
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Choice
CPUPool
StoragePool
Virtual InfrastructureServerServer
StorageStorage
From “Verticalisation”
To “Virtualisation”
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Mini DistributedMainframe PC/Microprocessor
Cloud Computing
Waves of Information Technology
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Next Generation Approach to Infrastructure
your applications
your infrastructure
virtual resourcesVM VM VM
• Unify
• Virtualise
• Manage as a Service
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The Journey to The Private Cloud
15%
30%
50%
85%
IT PRODUCTION BUSINESS PRODUCTION IT-AS-A-SERVICE
95%Percent Virtualised
Lower costs Improve quality of service Improve agility
GoldPlatinum
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Why Do Phase 1To Lower Cost
IT Applications are the priorityVirtualise Test and Development and IT-owned assets to create shared resource pools
Create an infrastructure that is:Simple – streamline the entire infrastructure to enhance the speed of virtualisation.
Efficient – extend the CAPEX savings to all parts of the infrastructure.
Integrated with VMware – leverage and extend the benefits throughout the infrastructure.
Result:Lower IT Costs
15%
30%
IT PRODUCTION
Percent Virtualised
Lower costs
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Why Do Phase 2To Improve Quality of Service
50%
85%
BUSINESS PRODUCTION
Improve quality of service
Business Applications are the priorityExpand virtualisation to business app, databases, and desktops to standardized the way services are delivered
Create an infrastructure that is:Scalable – capacity, performance, and infrastructure
Available – continuous operations at the right location
Protected – from loss of information , retrieval delays, and excessive cost
Secure – information, infrastructure and access
Result:Improved Quality of Service
Lower IT Costs
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Why Do Phase 3Improve IT Agility
IT-AS-A-SERVICE
95%
Improve agility
GoldPlatinum
Serving the business is the priorityEnable policy-driven provisioning, management, and delivery of services
Create an infrastructure that is :Unrestricted – by physical architecture and design
Automated – an automated way to implement policy
Aligned – to costs for IT services delivered
User controlled – for the services they need
Result:Improved Agility
Improved Quality of Service
Lower IT Costs
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Management Matters• Existing environments have poor utilisation and are not well understood
– Average utilization is 6%– 30% of servers are unused
McKinsey & The Uptime Institute
• $8 of $10 Enterprises Spend on IT is "Dead Money"– 80% of IT costs is “keeping the lights on”
Gartner
• Virtualization and web-based applications break old management models
– Server and OS virtualization is growing at about 20% per year, while desktop and application virtualization is growing at 28% and 24% respectively.
– Need to manage virtual and physical relationships between application servicesEMA
What changed & who changed it? – 78% of outages caused by self-inflicted misconfigurations due to changes– Change management accounts for >60% of data center costs
Forrester
• Are we compliant? – Only 1 in 10 companies can effectively measure compliance
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Management Needs Across the Stack
virtualisation
your applications
unified infrastructureVblocksStorageNetworkCompute
Infrastructure Services
Application Services
vCompute vNetwork vStorage
Availability Security Scalability
Configuration, Change,
Compliance
Configuration, Change,
Compliance
Server Compliance & App Stack
Deployment
Server Compliance & App Stack
Deployment
Cross-Domain Visibility & Mapping
Cross-Domain Visibility & Mapping
Application Discovery
Application Discovery
ITIL Processes & CMBD
ITIL Processes & CMBD
ESX & VM Management
ESX & VM Management
UCS Element ManagementUCS Element Management
VblockManagement
Fault managementFault management
Storage Element Management
Storage Element Management
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EMC Ionix Unified Infrastructure ManagerSingle Point of Management for Vblocks
• Manages across multiple Vblock infrastructures
• Ensures compliance with Vblock configuration guidelines and enforcement of change management discipline
• Provisions and configures– Network access– Storage connectivity and capacity– Compute blade profiles
• Eliminates need for multiple server, network & storage configuration tools
Simplified, Unified, Scalable Vblock Management
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Time-consuming and error-
prone
Time-consuming and error-
prone
Capacity Issues
Capacity Issues
Performance bottle-
necks
Performance bottle-
necks
Bronze Offering
Silver Offering
Gold Offering
UCSUCS
LAN / SANLAN / SAN
OSOS
StorageStorage
Service Components
Clustered Server
Clustered Server
Dedicated LAN
Dedicated LAN
ESXESX
Large Storage
Large Storage
Medium ServerMedium Server
Shared LANShared LAN
Dedicated Red-Hat
Dedicated Red-Hat
Medium StorageMedium Storage
Small ServerSmall Server
Shared LANShared LAN
Dedicated WindowsDedicated Windows
Small Storage Small
Storage
Re-usable and
Reliable
Re-usable and
Reliable
Customisable
Customisable
Quick and Easy
Quick and Easy
How do I currently manage various service requests?
How can I deliver services with cloud-like agility?
EMC Ionix UIM Infrastructure Service Catalog
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EMC Ionix UIM Infrastructure Service Catalog
A profile for the service is defined as quantity and service grade
Compute Profile– Number of compute blades– Type of blade
Storage Profile– Size of boot partition– Size and number of data stores– Service grades for storage
Network Profile– VLAN ID– QOS– PIN Group
Service Offering
ComputeCompute
LAN / SANLAN / SAN
OSOS
StorageStorage
Standard Catalog Profile Components
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Automation of Service Profiles
Orc
hest
rati
on
Gold Offering
Large ServerLarge Server
Dedicated LANDedicated LAN
ESXESX
Large StorageLarge Storage
Devic
e S
erv
ices
Type 1 Vblock
UIM 2.0
Fast! Efficient! Correct!
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Automating Service Availability Monitoring with EMC Ionix
Analytics
Awareness
Advice
4 Codebook
3 ECIM Repository
6 Root Cause
Business Impact
Discovery
2Polling/Pinging
5
Service SubscriberHosted ApplicationSwitchServerRouterService OfferingVirtualStorage
Service SubscriberHosted ApplicationSwitchServerRouterService OfferingVirtualStorage
ECIM Library
1
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Configuration, Change & Compliance AutomationShift burden of managing complexity from people to systems & software
Compliance & Fix Reports
Services-Based
Discover
Configure
Monitor
Remediate
Services-Based
Discover
Configure
Monitor
Remediate
Configuration Compliance Automation
Deep Data Collection
Compliance Policies
Compare
• System Data • HW, SW, OD• Active Direcotry• Application settings
• Regulatory• Security• Industry• Best Practice
Automated Remediation, Patch, Provisioning
Detect Violations & Exceptions
Ionix IT OpsService Mgmt
GRCSystems
SecurityManagement
Systems
Network | Compute | Vblock*
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Customer Case StudyHealthcare Industry
Without EMC Ionix• Lack of visibility across infrastructure • Disparate un-integrated operations
monitoring tools• Limited resources to train on a new
tool• Difficult to ensure flow of critical
information to hospital staff
With EMC Ionix• Downtime incidents reduced by 20%
• 40% reduction in monitoring costs by automating operations management tasks
• Lowered costs by eliminating other monitoring solutions (HP OpenView and Micromuse Netcool)
• Reassigned 1 ½ full-time equivalents to other tasks
“We’ve been able to deliver more reliable IT services to the clinical and administrative staff, which enables them to deliver better patient care and
services.” - Scott McCarty, Supervisor, Server Team
Automated collection of service alerts & events
Root Cause Analytics across physical and virtual servers and Tier I applications
Monitoring across storage infrastructure (Symm V-Max, DMX-3, CLARiiON, Centera and Celerra systems)
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With EMC Ionix…Shift the burden of managing complexity from people to systems and software
Continuous Compliance
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Q & A
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THANK YOU!
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