Date post: | 30-Jan-2015 |
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MANAGING CROSS CULTURAL ISSUES
Sri Lanka
Sarjeevan Sainbhi (20104006)Sudeep Panicker (20104008)Rutwik Gandhe (20102001)
Topics Covered
Brief History Socio Political Environment Cultural Heritage Business Scenario Behavioral Aspects of People Tourism Scenario Educational standards.
Brief History
Name till 1972 – Ceylon
CapitalSri Jayawardenapura-Kotte is the administrative & Colombo is the commercial capital.
Currency – Sri Lankan Rupee (LKR)
History
Indo-Aryan emigration from India in the 5th century B.C. came to form the largest ethnic
group on Sri Lanka today, the Sinhalese.
Tamils, the second-largest ethnic group on the island, were originally from the Tamil region of India and emigrated between the 3rd century B.C. and A.D. 1200.
Etiquette and Customs in Sri Lanka
Meeting and Greeting
“Namaste“
The Sinhalese may say "ayubowan“
Tamils would say "vanakkam“
In informal settings you may also hear "kuhomadu“
Complete name including surname
Shake Hands
Etiquette and Customs in Sri LankaGift Giving Etiquette:
Avoid flowers - they are used in mourning
Only give alcohol if you are sure the recipient drinks
White or black are the colors of funerals and
mourning.
If the recipient is Muslim avoid pig products, alcohol
or any foodstuffs that contain meat (unless "halal")
Hindus should not be given gifts made of leather.
Give and receive gifts with two hands.
Business Etiquette & Protocol in Sri Lanka
Meeting and Greeting Shaking hands is the most common form of
greeting. Handshakes are firm
Greetings are given upon meeting and
leaving.
Men may shake hands with other men and
women may shake hands with other women.
As with most hierarchical cultures, Sri Lankans
use titles.
If someone does not have a professional title,
use the honorific title "Sir" or "Madam".
Business Etiquette & Protocol in Sri Lanka
Business Card Etiquette
Business cards are usually exchanged after
an initial handshake and greeting.
Always present your business card with two
hands.
Treat people's business cards with respect
- so keep don't put them into pockets, draw
on them or use them in any manner that
may be disrespectful.
Business Etiquette & Protocol in Sri Lanka
Communication: Maintaining face is important for all
communication..
Watch for long pauses, avoidance of eye
contact or blatant tactics of evasion.
Business Etiquette & Protocol in Sri Lanka
Business Meetings:
Relationship-building conversations at the
start of any meetings.
The Sri Lankans will want to feel at ease
with you and at least have a small bit of
background about you before they will feel
comfortable doing business or discussing
business with you.Cont…
Business Etiquette & Protocol in Sri Lanka
Prior to a meeting it may be worthwhile
sending some background information on
your company, the attendees and an
agenda for the meeting.
Initial meetings will usually take place with
middle ranking personnel who gather
information to present to the decision
maker
Remember only the top level person at a
company will usually make decisions.
THANK YOU