VOS3000VOS3000VOS3000VOS3000
ReferenceReferenceReferenceReference ManualManualManualManual
Version 2.1.2.6
2011.03
Copyright © 2005-2011 Kunshi Network Technology Co., Ltd.
All Rights Reserved.
http://www.linknat.com
1
Contents
1 How to use the manual?......................................................................................................... 1
2 Operation Guide........................................................................................................................2
2.1 Login..................................................................................................................................3
2.2 Rate Management......................................................................................................... 4
2.2.1 Rate Group Management.................................................................................4
2.2.2 Rate Management..............................................................................................6
2.3 Package Management..................................................................................................9
2.3.1 Package Group Management......................................................................... 9
2.3.2 Package Free Duration Management......................................................... 10
2.3.3 Package Period Rate Management............................................................. 11
2.4 Account Management................................................................................................12
2.4.1 General Account............................................................................................... 12
2.4.2 Payment.............................................................................................................. 15
2.4.3 Agent Account...................................................................................................16
2.4.4 Billing................................................................................................................... 17
2.4.5 Authorization Management.......................................................................... 18
2.4.6 Number Section Limitation............................................................................20
2.5 Operation Management............................................................................................ 21
2.5.1 Gateway Operation.......................................................................................... 21
2.5.2 Phone Operation.............................................................................................. 46
2.5.3 Business Analysis.............................................................................................. 65
2.5.4 Current Call........................................................................................................ 68
2.5.5 Call Performance...............................................................................................70
2.5.6 Registration Management............................................................................. 73
2.5.7 Domain Management..................................................................................... 74
2.5.8 Phone Service.................................................................................................... 75
2.5.9 Soft Switch Management............................................................................... 76
2.6 Audio Service................................................................................................................ 81
2.6.1 Public Audio.......................................................................................................81
2.6.2 Built-In Audio.....................................................................................................83
2.6.3 Language Management..................................................................................84
2.6.4 Direct/Callback.................................................................................................. 85
2.6.5 IP PBX...................................................................................................................92
2.6.6 Conference......................................................................................................... 96
2.6.7 Value Added.................................................................................................... 104
2.7 Data Query...................................................................................................................111
2
2.7.1 CDR.....................................................................................................................111
2.7.2 Payment Record..............................................................................................113
2.7.3 Bill Query...........................................................................................................114
2.7.4 Cards Query..................................................................................................... 120
2.7.5 Clearing Query................................................................................................ 122
2.8 Data Report................................................................................................................. 125
2.8.1 Bill Report......................................................................................................... 126
2.8.2 Cards Report.................................................................................................... 132
2.8.3 Clearing Report............................................................................................... 134
2.8.4 Report Management..................................................................................... 137
2.9 CDR Analysis............................................................................................................... 138
2.9.1 Connect Analysis.............................................................................................138
2.9.2 Interrupt Analysis............................................................................................139
2.9.3 Area Analysis....................................................................................................140
2.9.4 Call Distribution.............................................................................................. 141
2.9.5 Historical Performance..................................................................................142
2.9.6 Gateway Performance................................................................................... 143
2.9.7 Period Connect Analysis............................................................................... 144
2.9.8 Gateway Area Analysis.................................................................................. 145
2.10 Cards Management.................................................................................................148
2.10.1 Phone Card.................................................................................................... 148
2.10.2 Inuse Phone Card......................................................................................... 150
2.10.3 Bind Number................................................................................................. 151
2.11 Alarm Management................................................................................................ 152
2.11.1 Alarm Setting.................................................................................................152
2.11.2 Current Alarm................................................................................................158
2.11.3 History Alarm.................................................................................................159
2.12 System Management..............................................................................................160
2.12.1 User Management....................................................................................... 160
2.12.2 System Log.....................................................................................................162
2.12.3 System Parameter........................................................................................ 163
2.12.4 System Information..................................................................................... 164
2.12.5 Data Maintenance........................................................................................165
2.12.6 Online User.................................................................................................... 166
2.13 Number Management............................................................................................167
2.13.1 Number Section Query...............................................................................167
2.13.2 Mobile Area................................................................................................... 168
2.13.3 City Code........................................................................................................ 169
3
2.13.4 Area Information.......................................................................................... 170
2.13.5 Number Transform...................................................................................... 171
2.13.6 Caller List........................................................................................................ 172
2.13.7 Callee List........................................................................................................173
3 Supplement............................................................................................................................ 174
3.1 Filters.............................................................................................................................174
3.2 Shortcuts...................................................................................................................... 174
3.3 Cell Colors....................................................................................................................174
3.4 Rewrite Rules...............................................................................................................176
3.5 Parameter Specification........................................................................................... 178
3.5.1 Soft Switch Parameter................................................................................... 178
3.5.2 IVR Parameter..................................................................................................184
3.5.3 System Parameter...........................................................................................189
3.6 Call Track......................................................................................................................191
3.6.1 Terminations caused by the server............................................................192
3.6.2 Terminations caused by VoIP devices.......................................................194
4 Server Maintenance..............................................................................................................199
4.1 Start Service.................................................................................................................199
4.2 Stop Service.................................................................................................................199
4.3 Restart Service............................................................................................................ 199
5 Installation...............................................................................................................................200
6 System Requirements.......................................................................................................... 201
Chapter 1: How to use the manual
1
1111 HowHowHowHow totototo useuseuseuse thethethethe manual?manual?manual?manual?
This manual is for VOS3000 VoIP operation supporting platform version 2.1.2.4.
This section introduces the organization and symbols of the manual.
In this manual there are illustrations for each operation for users’ reference.
Main chapters of the manual include:
� Chapter 1: Operation Guide. A detailed introduction to all functions of
client.
� Chapter 2: Supplement. Supplementary information on functional
operations.
� Chapter 3: Maintenance. Descriptions on How to start, stop, restart
services.
� Chapter 4: Installation. A general introduction to install VOS3000 client.
� Chapter 5: System requirements. The minimum requirements for install
client.
Symbols
� <> Texts and elements visible in client interfaces.
� * Tips for users' reference.
� ** General information to help users fulfill certain operation.
� *** Important information to avoid unnecessary loss.
Illustration of the client interfaceStatus Indicator
Toolbar
Table
FiltersNavigation
Current Table
Concurrency/CDR
Chapter 2: Operation Guide
2
2222 OperationOperationOperationOperation GuideGuideGuideGuide
In VOS3000, most data managements can be completed through sheets.
Sheets can be opened by double-clicking corresponding nodes in <Navigation>.
The following operations are supported:
� Open: Open current Management page.
� Filter: Get current configuration from server.
� Copy: Copy the currently selected sheet line into the clipboard.
� Paste: Paste the line in the clipboard into a sheet with the same type.
� Add: Insert new lines.
� Delete: Delete sheet lines. If the data are at the server, the selected lines
will be marked as “to be deleted”.
� Apply: Send currently specified operations (such as add, delete and modify)
to the server to carry out.
(*** Before clicking “apply”, all the operations of data are saved only at the client
end and will not affect the server's data; closing the management page would
discard these operations.)
� Export: Export the current sheet into local files.
� Import: Import data from local files into the sheet (supported by a few
types of sheets)
Batch data operations can be fulfilled by “copy”, “paste” and column
“Filling Downwards” functions supported by spreadsheets in VOS3000. See the
illustration below:
Chapter 2: Operation Guide
3
2.12.12.12.1 LoginLoginLoginLogin
Upon running VOS3000 client, the login dialogue will be shown.
� Server IP: IP address of the remote server.
� User Name: User names allowed by the platform.
� Password: User password allowed by the platform.
The system will record IPs typed by users for later use. Users can also delete
these historical servers IP. The initial User Name and Password are both admin.
Chapter 2: Operation Guide
4
2.22.22.22.2 RateRateRateRate ManagementManagementManagementManagement
2.2.12.2.12.2.12.2.1 RateRateRateRate GroupGroupGroupGroup ManagementManagementManagementManagement
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Rate Management>
TableTableTableTable ItemsItemsItemsItems
� Rate-Group Name: The name of the rate group. When new accounts are
created, one rate group must be specified and the name here will be used to
identify the groups.
(*Try to choose more informative names that remind people of the rate's details)
� Number of Rates: The number of rates contained in the group.
� Equivalent Time to 60 seconds for Calling Card: For Calling Card Only.
� Memo: Additional comments.
� Number of Using Account: The number of accounts using this rate group.
� Create User: The name of the user who created this rate group.
OtherOtherOtherOther OperationsOperationsOperationsOperations
� Double-click the numbers at <Number of Rates> to enter the rate
management page.
� Double-click the numbers at <Number of Using Account> to enter the
account management page.
Right-ClickRight-ClickRight-ClickRight-Click MenuMenuMenuMenu
Chapter 2: Operation Guide
5
� Open: Enter the rate management page.
� Authorization: Enter the authorization management page.
(* You can simultaneously select multiple rate groups).
(** For agent, when login system, only those rate groups in the <Authorization>
lists will be shown. As illustrated above, this rate group can be seen by "agent1",
"agent2" and "agent3".)
Chapter 2: Operation Guide
6
2.2.22.2.22.2.22.2.2 RateRateRateRate ManagementManagementManagementManagement
HowHowHowHow totototo StartStartStartStart
� Select a line in the rate group management page and choose <Open> in
the right-click menu.
� Double-click the <Number of rates> in the rate group management page.
TableTableTableTable ItemsItemsItemsItems
� Rate Prefix: The prefix of the called number which matches this rate.
(* The longest matching prefix will be used. For example, if there are two rate prefix,
“0” and “01”, the number “01117” will be match to “01” since it is the
longest pattern that matches “01117”).
� Area Prefix: Also used for rate matching, Area Name will be shown
according this, please refer to <Number Management>→<Area Information>.
� Rate Type: Available options are “Net”, “Local”, “National” and
“International”.
(* The type will not only be shown in CDR, but also used in many filters and
statistics. Please correctly specify the rate type. Meanwhile, this type will be
checked before calling. If a caller does not have the authorization to call the type of
number specified here, the call will be banned).
� Area Name: The area corresponding to the rate prefix
� Section Rate:
Chapter 2: Operation Guide
7
� Serial Number: Time section.
� Money Amount: Money of this section.
� Charged Duration: charge time.
(* Section Rate will be used first, sessions that exceeds this time will be charged
according to the <Billing Rate> and <Billing Cycle>. If none section is set, the
<Billing Rate> and <Billing Cycle> will be used from the beginning. (Unit: Second))
� Billing Rate: The fee charged for every Billing Cycle (Unit: Dollar)
� Billing Cycle: The session time that exceeds the “First Time Duration” will
be divided into units with length specified here. When the time cannot be divided
clear, it will be rounded up to the nearest integer.
(* An example: if the “First Time Rate” is “0.21”, the “First Time Duration”
is “180”, the “Billing Rate” is “0.15”, and the “Billing Cycle” is 60, then
according to this rate, a session that lasts 250s will be charged 0.21 + 0.15 * 2 = 0.51
Dollar)
� Lock Type: Enable or Disable the rate.
� Billing Rate for Calling Card Prompt: Used for IVR prompt remaining
duration.
� Billing Cycle for Calling Card Prompt: Used for IVR prompt remaining
duration.
Chapter 2: Operation Guide
8
OtherOtherOtherOther OperationsOperationsOperationsOperations
� The table supports <Import> and <Export> operations.
(* Refer to the exported files for the import format.)
Right-ClickRight-ClickRight-ClickRight-Click MenuMenuMenuMenu
� Add Start Bit of Prefix: When selected lines are in the status of “to be
added”, the function can be used to modify their initials.
� Delete Start Bit of Prefix: When selected lines are in the status of “to be
added”, the function can be used to modify their initials.
(* Some international rate list use nonstandard initials. These functions can be used
to adjust the initials after import)
TipsTipsTipsTips
� When creating rate policies for national calls, try to use rate prefixes like
“01” -- “09” instead of using a single “0”. Otherwise, if the international rate
policies are incomplete, some international calls might be matched to “0” and
misclassified as national calls.
Chapter 2: Operation Guide
9
2.32.32.32.3 PackagePackagePackagePackage ManagementManagementManagementManagement
2.3.12.3.12.3.12.3.1 PackagePackagePackagePackage GroupGroupGroupGroup ManagementManagementManagementManagement
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Package Management>
TableTableTableTable ItemsItemsItemsItems
� Package Name: The name of the package.
� Rent Period: Value of time.
� Rent Unit: Day/Month/Year
� Rent Fee: Package cost.
� Period Rate: The rate of a certain time period. Double-click to open the
Period Rate Management. Please refer to the next section for details.
� Free Duration: Free sessions provided by the package. Double-click to edit
it.
� Free Money Amount: Gift money provided by the package. Double-click to
edit it.
(* The Free Duration will be used first, then the Free Money Amount.)
� Memo: Additional comments.
� Create User: The name of the user who created this package.
Chapter 2: Operation Guide
10
2.3.22.3.22.3.22.3.2 PackagePackagePackagePackage FreeFreeFreeFree DurationDurationDurationDuration ManagementManagementManagementManagement
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Package Management>→<Package Free
Duration Management>
TableTableTableTable ItemsItemsItemsItems
� Rate Prefix: The prefix of Free Duration.
� Free Duration: Free time for the prefix.
� Billing Cycle: Charge cycle.
� Memo: Comments on the package.
Right-ClickRight-ClickRight-ClickRight-Click MenuMenuMenuMenu
� Authorization (* Please refer to: Rate Group Management)
Chapter 2: Operation Guide
11
2.3.32.3.32.3.32.3.3 PackagePackagePackagePackage PeriodPeriodPeriodPeriod RateRateRateRate ManagementManagementManagementManagement
HowHowHowHow totototo StartStartStartStart
� Double-click the numbers at the <Package Management> → <Package
Period Rate>
Examples:Examples:Examples:Examples:
� The rate in the weekends is “0.05”.
� The rate from 23:00 to 8:00 is “0.3” and “0.4” for the rest of the time
� The rate from 00:00:00, May 1st, 2009 to 21:00:00, May 7th, 2009 is “0.4”.
(*** The start and expiration time for yearly periods are different from those for
weekly or monthly ones).
Chapter 2: Operation Guide
12
2.42.42.42.4 AccountAccountAccountAccount ManagementManagementManagementManagement
2.4.12.4.12.4.12.4.1 GeneralGeneralGeneralGeneral AccountAccountAccountAccount
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Account Management>
TableTableTableTable ItemsItemsItemsItems
� Account ID: The unique identification of the account. This must be unique
and cannot be modified once the account is created.
� Account Name: The name of the account (such as the full name of the
user).
� Current Balance: The current balance of the account.
� Overdraft Limit: The maximum credit of the account.
� Billing Rate: The rate group for billing.
� Private Rate: Rate for this account only, if billing rates contains private rate,
the lower will be chosen.
� Today Consumption: Today's consumption.
� Number of Gateway: Non-editable. The number of gateways under this
account. Double-click to enter the gateway management page of this account.
� Number of Phone: Non-editable. The number of phones under this
account. Double-click to enter the phone numbers management page of this
account.
Chapter 2: Operation Guide
13
� Number of Inuse Phone Card: Non-editable. It shows the number of phone
cards under this account.
� Number of Package: Non-editable. It shows the number of packages
subscribed by this account.
� Package Status: Non-editable. The number of packages effected.
� Agent ID: The <Account ID> of its parent account. The parent account
must exist. Upon designation, the parent account will become the “Agent” type.
� Customer Information: Information about the customer. Click <Edit> to
change.
� Phonebook: Non-editable. The number of this account’s phonebook.
Double click to enter short number settings.
� Account Category: <Account> or <Agent>. Non-editable. When an
account has sub accounts, it automatically becomes an agent.
� Account Type: “General”, “Phone Card” or “Settlement”.
� Memo: Comments on the account.
� Account status: <Normal> or <Locked>.
� Expiry Date: The expiration date of the account.
� Date of Open Account: Non-editable. The date when the account is
created.
OtherOtherOtherOther OperationsOperationsOperationsOperations
� Double-click the number at <Number of Gateway> to enter <Gateway
Management> page for the account.
� Double-click the number at <Number of Phone> to enter <Phone Number
Management> page.
� Double-click the number at <Number of Inuse Phone Card> to enter
<Phone Card Management> page.
� Double-click the number at <Number of Package> to manage the
packages subscribed by the account.
� Double-click the number at <Package Status> to edit the effected package
of the account.
Right-ClickRight-ClickRight-ClickRight-Click MenuMenuMenuMenu
� Disable account: Disable the account and all its sub accounts. Phone
Numbers belonging to these accounts will not be able to make phone calls.
� Enable account: Enable the disabled account
(*** If an account is deleted, its phone, gateway and in use phone card will
belong to no account.)
Chapter 2: Operation Guide
14
2.4.1.12.4.1.12.4.1.12.4.1.1 CustomerCustomerCustomerCustomer PackagePackagePackagePackage ManagementManagementManagementManagement
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Account Management>→<Number of
Package>
TipsTipsTipsTips
� Add packages for the account, set the start and expiration date of
packages, lease type, lease rent, period rate, free duration and free money amount.
(** The <Invalid Time> is the date after which the package cannot be
subscribed. For example, if a monthly lease has Effective Date (2010-9-2) and
Invalid Time (2010-9-15), on the 2th of September, the package will be subscribed,
and effective through 2010-9-2 to 2010-9-30. But after September 15th, the
package will not be available for subscription. That means this package cannot be
used in October.)
Chapter 2: Operation Guide
15
2.4.22.4.22.4.22.4.2 PaymentPaymentPaymentPayment
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Account Management>→Select an account
→Click <Payment> in the right-click menu.
OperationOperationOperationOperation DetailsDetailsDetailsDetails
� Type of payment: Type of payment. If the phone card is selected, the card
number and password will be asked.
� Payment type: <Payment>/<Credit>/<Make Zero>.
� Amount: The amount of payment.
� Memo: Comments will be kept as historical records.
(* Historical payments can be view in the payment record page)
(* Payment will change account's expiration. Please refer to system parameter:
SERVER_ACCOUNTEXPIREDELAYAFTERPAYMENT)
Chapter 2: Operation Guide
16
2.4.32.4.32.4.32.4.3 AgentAgentAgentAgent AccountAccountAccountAccountAgent accounts differ with ordinary accounts in that there are accounts
belonging to agent accounts. Once an account becomes an agent account, it will
occur in the navigation tree. Double-click the agent account in the navigation tree
to open the <sub account Management>.
(* Use the filter <Direct> and <All>, respectively, to show the directly sub
accounts and all (direct and indirect) affiliations of the account.)
Chapter 2: Operation Guide
17
2.4.42.4.42.4.42.4.4 BillingBillingBillingBillingPhones, gateways and bind numbers will be charged according the account
they currently belong to. If the number being called does not match any rate, the
call will be terminated. And the cause of such termination will be shown in CDRs.
When the account belongs to other accounts, the call will cause the agent account
to be charged according to its own rate (this backtracking process ends up at
accounts that belong to no other accounts). If the billing turns the account or any
of its agent accounts into “disabled” status, the phones, gateways and bind
numbers will no longer be able to make calls.
Chapter 2: Operation Guide
18
2.4.52.4.52.4.52.4.5 AuthorizationAuthorizationAuthorizationAuthorization ManagementManagementManagementManagement
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Account Management>→Select an account
→Click <Authorizations> in the right-click menu
OperationOperationOperationOperation DetailsDetailsDetailsDetails
� Authorizations
� Add/Delete/Modify Account: The right to create delete or modify
accounts.
� Add/Delete/Modify Phone: The right to manipulate phones belonging
to the account.
� Delete/Modify Phone Card: The right to manipulate phone cards
belonging to the account.
� Add/Delete Gateway: The right to manipulate gateways belonging to
the account.
� Modify Gateway Information: The right to modify information about
gateways except capacity.
� Modify Gateway Capacity: The right to modify the number of lines.
� Payment For This Account: The right to perform payment for the
Chapter 2: Operation Guide
19
current account (including changing the amount of overdraft).
� Payment for Sub Accounts: The right to pay for the sub accounts.
(* This function is usually used to facilitate agent development. An
agent user can have an agent-typed account in the system.
Administrators can create one or more accounts for them, limiting
their rights to recharge their own account, yet granting those
authorizations to add new accounts, phones and gateways, and to
recharge their sub accounts. The agent can create new accounts for its
sub-agents. The agent account can only manipulate its sub accounts.
Note that, accounts created by agent accounts must be designated to
an agent account, and the creator must have the authorization to
manipulate the designated agent account. Users logged in with an
agent account can only see those accounts that authorized to the
agent. This restriction applies to all account-related operations.)
Chapter 2: Operation Guide
20
2.4.62.4.62.4.62.4.6 NumberNumberNumberNumber SectionSectionSectionSection LimitationLimitationLimitationLimitation
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Account Management>→Select an account
→Click <Authorizations> in the right-click menu
OperationOperationOperationOperation DetailsDetailsDetailsDetails
� Begin Number: The smallest number of the segment (including the
number itself).
� End Number: The largest number of the segment (including the number
itself).
(* Number restriction specifies the phone numbers that can be added to the
current account, in order to avoid competition of number resources among
agents.)
(* If account type is “agent”, the numbers of its sub accounts should also be
in this range. Otherwise there will be error prompt from the system. If the account
type is “ordinary”, the appropriate number segments will automatically added by
the system.)
Chapter 2: Operation Guide
21
2.52.52.52.5 OperationOperationOperationOperation ManagementManagementManagementManagement
2.5.12.5.12.5.12.5.1 GatewayGatewayGatewayGateway OperationOperationOperationOperation
2.5.1.12.5.1.12.5.1.12.5.1.1 RoutingRoutingRoutingRouting GatewayGatewayGatewayGateway
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Operation Management>→<Gateway
Operation>→<Routing Gateway>
TableTableTableTable ItemsItemsItemsItems
� Gateway ID: The unique ID of the device, used for the authentication of
dynamic gateways. For static gateways (usually relay gateways), the only
requirement is that their IDs do not conflict with one another.
� Gateway Prefix: When the number being called is not registered in the
system, the call will be routed only to gateways which match the prefix specified
here. Multiple prefixes can be specified, separated by commas. Different gateways
can be designated with the same prefix. When conflict occurs, the gateway will be
chosen according to following numbers (the smallest comes first): Priority number,
the ratio of the number of current calls to the number of channels, the number of
historical calls, and the gateway ID.
� Prefix mode (for Routing Gateway only):
� Extension: Shorter prefixes will be tried if the routing gateway matched
by this prefix cannot deliver the call.
Chapter 2: Operation Guide
22
� Expiration: No more prefixes will be tried if the routing gateway
matched by this prefix cannot deliver the call.
Examples:Examples:Examples:Examples:
If the prefix mode of “gw2” is set to “Terminal”, the prefixes being tried for
the number “90080001” will be “gw2” and “gw4” in order.
If the prefix mode of “gw2” is set to “Continual”, while others remain the
same, the prefixes being tried for the number “90080001” will be “gw2”,
“gw43”, “gw3”, and “gw1” in order.
� Gateway Group: The group which gateway belongs to.
� Lock Type: <No Lock> or <Bar All Calls>.
� Line Limit: Lines of this routing gateway.
� Priority: When the prefixes are the same, gateway with high priority will be
used firstly.
� His Soft Switch: Specify the soft switch used by this routing gateway.
� Additional Settings
� Normal:
� Gateway Type
� Static: No registration is required. These are usually relay
gateways (i.e. Routing Gateway). Static IP addresses and ports
Chapter 2: Operation Guide
23
can be specified for them.
� Dynamic: Registration is required before use.
� Registration: Register to other server, please refer to
<Registration Management>.
� Local IP: Set IP of local network used for sending, use <Auto> to
choose by Linux routing table.
� Protocol: H323 or SIP
� IP: Gateway's IP
� Local IP
� Signaling Port
� Media proxy: See the descriptions in <Phone Management>→
<Supplementary services>.
� RTP Interrupt Detection
� Conversation Limitation(Second)
� Encryption: Check to enable.
� Signaling Length
� The longest time for the call to be stayed in the signaling
status. When the timeout is exceeded, the system will switch a
gateway if it is in the “Setup” or “CallProceeding” status,
and will hang up the call if it is in the “Alerting” status.
� Stop Switch Gateway when RTP Start
� Switch Gateway Until Connect
� Real Time Computing ASR: Enable this to use ASR when sorting.
� Real Time Computing ACD: Enable this to use ACD when sorting.
� Check Rate
� Sort by Lowest Rate per Second: Use rate per second when
sorting.
� Lowest Profit Rate Limit: Lock this gateway when profit below
settings.
� Routing Prefix:
Chapter 2: Operation Guide
24
� Routing Caller Prefix Mapping
� Allow: Prefixes of the caller numbers allowed to pass through
(left blank to allow all numbers)
� Forbidden: Prefixes of the caller numbers disallowed to pass
through
� (*** Only one of the “Allow” and “Forbidden” options can
be chosen)
� Routing Callee Prefix Mapping
� Allow: Prefixes of the called numbers allowed to pass through
� Forbidden: Prefixes of the called numbers disallowed to pass
through
� Rewrite Rules for the caller number: Rewrite Rules for the caller
number when called out through this gateway.
� Rewrite Rules for the called number: Rewrite Rules for the called
number when called out through this gateway.
� Period Control
� Period Rewrite Rule
Chapter 2: Operation Guide
25
� Begin Time: Time when the Rewrite Rule comes into effect.
� End Time: Time when the Rewrite Rule expires.
� Mode
� The called: The Rewrite Rule applies to the called number
� The caller: The Rewrite Rule applies to the caller number
� Rewrite Rule: The content of the rule
� Period Call Restriction
Chapter 2: Operation Guide
26
� Begin Time: Time when the rule comes into effect.
� End Time: Time when the rule expires.
� Operation
� Forbidden: Forbidden operations for the matched
prefixes.
� Allow: Allow operations for the matched prefixes.
� Mode
� The caller: Matches the prefixes of the caller numbers
� The called: Matches the prefixes of the called numbers
� Number Prefix: The prefix of the number. Multiple prefixes can
be specified, separated by commas.
� Period Capacity
� Begin Time: Time when the rule comes into effect.
� End Time: Time when the rule expires.
� Capacity: The maximum number of channels allowed for this
period.
� Protocol
� H323
Chapter 2: Operation Guide
27
� Q.931 NumberingPlan
� Q.931 NumberType
� See the descriptions in <Phone Management> for details
about signaling checkboxes.
� SIP
� Reply Address
� Request address
Chapter 2: Operation Guide
28
� G729 Negotiation Mode
� G729 annexb
� G723 annexa
� Enable Timer Protocol
� Enable 100rel
� Allow T38
� DTMF
� DTMF Receive: Specifies the way by which DTMF signals are
received. The <All> option is recommended, which asks the
system to accept all kinds of DTMFs. Once a certain kind of
DTMF is received, this channel will accept the same kind of
DTMFs only, thus effectively avoiding duplicate receptions.
� Payload: The payload value in RTP, for the DTMF of the
RFC2833 mode.
� DTMF Send(H323): It is set to <Auto> by default, indicating
that the system would determine the best way to send DTMFs
based on the receiver’s capacity. If the receiver provides no
capacity set, the system will send according to the default
mode. The RFC2833 mode can only be specified for media
proxy.
� DTMF Send(SIP): It is set to <Auto> by default. The details are
the same as those of <DTMF(H323) sending> described
above.
Chapter 2: Operation Guide
29
� Codec
� H323
� Auto Negotiation: Determined by Caller and Callee.
� Soft switch Specified: Codec can only be sent.
� (** Select one codec, then double click to add or remove. )
� SIP
� Auto Negotiation: Determined by Caller and Callee.
Chapter 2: Operation Guide
30
� Soft switch Specified: Codec can only be sent.
� (** Select one codec, then double click to add or remove. )
� Others
� Number Length Limit
� Caller Number Allowable Length: The lengths of the caller
numbers allowed to pass through the gateway (e.g. fill in “11,
14” to allow numbers of 11 digits or 14 digits only.)
� Callee Number Allowable Length: The lengths of the called
numbers allowed passing through the gateway.
(** Left blank to allow numbers of all length to pass through,
and fill in “0” to allow no numbers to pass through.)
� Black and White List
� Caller List
� Callee List
� Number Restriction on Callee:
<None>: No restriction.
<Phone Number>: Allow call platform's phone numbers only.
<Other Number>: Allow call numbers except platform’s phone
number.
� Callee Transform
� Allow Callee Transfer
� Enable Phone Display Number: When caller is phone, check to use
phone’s display number, uncheck to use phone number.
Chapter 2: Operation Guide
31
� Allow Callee Transfer: Allow callee transfer number to pass this
gateway.
� IP address: See descriptions in the <Additional Settings>
� Configuration Password: The password used for gateway registration,
which is also the password used for Web configuration.
� Self Service Password: The password used for Web Query.
� Memo: Comments on the gateway
� Routing Settlement Account ID: The billing account charged when the
gateway is called.
� Routing Settlement Account Name: The name of the billing account.
� Routing Settlement Account Balance: The balance of the billing account
OtherOtherOtherOther OperationsOperationsOperationsOperations
� Double-click the content of <Routing Settlement Account Name> to open
the account management page for this account.
Right-ClickRight-ClickRight-ClickRight-Click MenuMenuMenuMenu
� Current Call: Open the list of <Current call> for this gateway
� Condition Monitoring: Monitor the gateway status and show the
connection information of this gateway in the <Gateway Status> page.
� Connect Analysis: Open <Connect Analysis> sheet for this gateway.
� Interrupt Analysis: Open <Interrupt Analysis> sheet for this gateway.
� Alarm Monitoring: Open <Routing Gateway Alarm> settings for selected
gateways.
� Total Gateway: Get total capacity of the selected gateways.
� Filling Downwards
� Random Generate: To generate password.
Chapter 2: Operation Guide
32
2.5.1.22.5.1.22.5.1.22.5.1.2 MappingMappingMappingMapping GatewayGatewayGatewayGateway
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Operation Management>→<Gateway
Management>→<Mapping Gateway>
TableTableTableTable ItemsItemsItemsItems
� Gateway ID: See the descriptions in <Routing Gateway>.
� Lock Type: See the descriptions in <Phone Management>.
� Authorization Type: See the descriptions in <Phone Management>.
� Capacity: The number of concurrent calls allowed by the gateway.
� Routing Gateway Group: Allow or Forbidden.
� His Soft switch: See the descriptions in <Routing Gateway>.
� Additional Settings
� Normal
Chapter 2: Operation Guide
33
� Gateway Type
� Dynamic: Registration is required.
� Static: Gateway mapping is achieved directly through IP
addresses.
� IP: IP addresses of mapping gateways. Multiple addresses can be
specified, separated by commas.
� Process Timeout: The maximum time waited after the call has
reached the gateway. If the connection has not been establish
within the time limit, the system server will send a reject signal to
the mapping gateway. Set “0” to indicate that there is no
proceeding timeout.
� Conversation Limitation
� Media Proxy: See the descriptions in <Routing Gateway>.
� RTP Interrupt Detection: See the descriptions in <Phone
Management>.
� Real Time Computing ASR
� Real Time Computing ACD
� Lowest Profit Rate Limit: This gateway will be locked if profit below
this value.
� First Routing Strategy for Routing
� None: System Default.
� ASR: Sort by ASR.
� Lowest Rate per Second: Sort by rate per second.
� Second Routing Strategy for Routing
�
� Billing Method for Callee Call Transfer: See the descriptions in
<Phone Management>.
Chapter 2: Operation Guide
34
� Conversation Limitation: See the descriptions in <Routing
Gateway>.
� Caller Number Allowable Length: The lengths of the caller
numbers allowed to pass through the gateway (e.g. fill in “11,
14” to allow numbers of 11 digits or 14 digits only)
� (* Left blank to allow numbers of all length to pass through, fill
in “0” to forbidden all.)
� Callee Number Allowable Length: The lengths of the called
numbers allowed passing through the gateway.
� Caller List
� Callee List
� Number Restriction on Callee:
<None>: No restriction.
<Phone Number>: Allow call platform’s phone numbers only.
<Other Number>: Allow call numbers except platform’s phone
number.
� Allow Phone Number Billing
� Enable Phone Settings
� Allow Bind Number Billing: Billing according to the account that
the caller belongs to, instead of the setting of the gateway itself.
� Caller Transform
� Mapping Prefix:
� Mapping Caller Prefix Mapping: See the descriptions in <Routing
Gateway>.
� Mapping Callee Prefix Mapping: See the descriptions in <Routing
Gateway>.
� Mapping Caller Rewrite Rule: See the descriptions in <Routing
Chapter 2: Operation Guide
35
Gateway>.
� Mapping Callee Rewrite Rule: See the descriptions in <Routing
Gateway>.
� Period Control: See the descriptions in <Routing Gateway>.
Chapter 2: Operation Guide
36
� Protocol
� H323
� Replace Failed Reason: Specify the error message sent to the
mapping gateway when the call cannot be established.
� Q.931 ProgressIndicator: See the standard reference for H323.
See the descriptions in <Phone Management> for details
about signaling checkboxes.
� G729 Negotiation Mode
� Caller: CallingPartyNumber/SourceAddress/Display
� Callee: CalledPartyNumber/DestinationAddress
� Fast Start: Check to enable.
� H245Tunneling: Check to enable.
� Allow T38: Check to include T38.
� Send Call Proceeding Immediately: Check to send call
proceeding when receives setup.
� Convert Trying: Check, if caller uses H323 and callee uses SIP,
when callee returns Trying, VOS will send Call proceeding to
caller.
� Change 183(SDP) To Alerting: Check, if caller uses H323 and
callee uses SIP, when callee returns 183 with SDP, VOS will
send Alerting to caller; Uncheck, VOS will send Call
proceeding to caller.
Chapter 2: Operation Guide
37
� SIP
� Reply Address
� Request Address
� Caller
� Callee
� G729 Negotiation Mode
� G729 annex b
� G729 annex a
� Replace Failed Reason: Specify the error message sent to the
mapping gateway when the call cannot be established.
� Remote Ring Back Mode: See the descriptions in <Phone
Management>.
� Call Authentication Mode: See the descriptions in <Phone
Management>.
� DTMF
� DTMF Receive: Specifies the way by which DTMF signals are
Chapter 2: Operation Guide
38
received. The <All> option is recommended, which asks the
system to accept all kinds of DTMFs. Once a certain kind of
DTMF is received, this channel will accept the same kind of
DTMFs only, thus effectively avoiding duplicate receptions.
� Payload: The payload value in RTP, for the DTMF of the
RFC2833 mode.
� DTMF Send (H323): It is set to <Auto> by default, indicating
that the system would determine the best way to send DTMFs
based on the receiver’s capacity. If the receiver provides no
capacity set, the system will send according to the default
mode. The RFC2833 mode can only be specified for media
proxy.
� DTMF Send (SIP): It is set to <Auto> by default. The details are
the same as those of <DTMF Send (H323)> described above.
� Codec: See the descriptions in <Routing Gateway>.
� Others
Chapter 2: Operation Guide
39
� IP: See the descriptions in <Additional Settings>.
� Account ID: The number of the billing account for this mapping gateway.
� Account Name: The name of the billing account for this mapping gateway.
� Configuration Password: See the descriptions in <Routing Gateway>.
� Self Service Password: See the descriptions in <Routing Gateway>.
� Priority: See the descriptions in <Routing Gateway>.
� Memo: Comments on this gateway.
OtherOtherOtherOther OperationsOperationsOperationsOperations
� Double-click the content of <Account Name> to open the account
management page for this account.
Right-ClickRight-ClickRight-ClickRight-Click MenuMenuMenuMenu
� See the descriptions in <Routing Gateway>.
Chapter 2: Operation Guide
40
2.5.1.32.5.1.32.5.1.32.5.1.3 GatewayGatewayGatewayGateway GroupGroupGroupGroup
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Operation Management>→<Gateway
Management>→<Gateway Group>
TableTableTableTable ItemsItemsItemsItems
� Gateway Group Name: The name of gateway group.
� Line Limit: Total capacity of the gateway group.
� Number of Routing Gateway: Double-click to manage.
� Number of Mapping Gateway: Double-click to manage.
� Memo
Chapter 2: Operation Guide
41
2.5.1.42.5.1.42.5.1.42.5.1.4 OnlineOnlineOnlineOnline RoutingRoutingRoutingRouting GatewayGatewayGatewayGateway
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Operation Management>→<Gateway
Management>→<Online Routing Gateway>
TableTableTableTable ItemsItemsItemsItems
� Gateway ID: The device ID of gateway.
� Gateway Prefix: The prefix of gateway.
� Number of Calling: The number of current sessions maintained by the
gateway and the total capacity of it.
� Line Limit
� Routing ASR
� Routing ACD
� Registered IP: The current IP of the gateway.
� Registration Time: The server time of the platform's most recent
registration.
� Update Time: The time of the most recent confirmation that the platform is
online.
� Duration: The time elapsed since the most recent registration (for dynamic
gateways). (* There is no “Time elapsed” item for static gateways.)
� Encryption Type: The type of encryption used by the gateway.
� Local IP
Chapter 2: Operation Guide
42
� Register Name
� Soft switch IP: The IP of soft switch that the gateway registered.
� Soft switch Name: The name of the soft switch that the gateway registered.
Right-ClickRight-ClickRight-ClickRight-Click MenuMenuMenuMenu
� Current Call: Open the <Current call> page for this gateway.
Chapter 2: Operation Guide
43
2.5.1.52.5.1.52.5.1.52.5.1.5 OnlineOnlineOnlineOnline MappingMappingMappingMapping GatewayGatewayGatewayGateway
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Operation Management>→<Gateway
Management>→<Online Mapping Gateway>
TableTableTableTable ItemsItemsItemsItems
� Gateway ID: The device ID of gateway.
� Number of Calling
� Line Limit
� Mapping ASR
� Mapping ACD
� Registered IP: The current IP of the gateway.
� Registration Time: The server time of the platform’s most recent
registration.
� Update Time: The time of the most recent confirmation that the platform is
online.
� Duration: The time elapsed since the most recent registration (for dynamic
gateways). (* There is no “Time elapsed” item for static gateways.)
� Encryption Type: The type of encryption used by the gateway.
� Local IP
� Soft switch IP: The IP of soft switch that the gateway registered.
� Soft switch Name: The name of the soft switch that the gateway registered.
Chapter 2: Operation Guide
44
2.5.1.62.5.1.62.5.1.62.5.1.6 GatewayGatewayGatewayGateway StatusStatusStatusStatus
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Operation Management> → <Gateway
Management>→<Gateway Status>
Choose a routing gateway in the <Gateway Management> interface and
right-click <Condition Monitoring>. The status of the routing gateway will be
shown in the <Gateway Status> page.
TableTableTableTable ItemsItemsItemsItems
� Gateway ID: The unique ID of the device.
� Total Calls: The number of all calls processed up to now.
� Total Connected: The number of successful connections and its ratio to the
number of all calls.
� Callee Rejected: The number of rejections from the called and its ratio to
the number of all calls.
� Trunking Error: The numbers of connection failures caused by relay errors
and its ratio to the number of all calls.
� Network Error: Failure caused by network errors, such as the loss of
responses from the relay, or the termination of TCP connections.
� Caller Abandon: The calls given up by the caller.
� Average Talk Time: The total session time divided by the number of calls.
� Total Talk Time: The sum of all session times. (Unit: second)
Chapter 2: Operation Guide
45
� IP: The IP address of the gateway.
� Starting Time: The time of the last reset of statistics.
Chapter 2: Operation Guide
46
2.5.22.5.22.5.22.5.2 PhonePhonePhonePhone OperationOperationOperationOperation
2.5.2.12.5.2.12.5.2.12.5.2.1 PhonePhonePhonePhone ManagementManagementManagementManagement
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Operation Management> → <Phone
Operation>→<Phone Management>
TableTableTableTable ItemsItemsItemsItems
� Phone Number: The number used as caller ID and the called number for
the terminal
� Configuration Password: The password used for terminal registration (In
the H323 protocol, it will be the H323ID)
� Display Caller ID: The caller ID shown at the called end.
<Remote-Party-ID> to use the number of the original caller.
<Display> to use number in “From” field of SIP message.
� Lock Type:
� No Lock: None restrictions to the terminal.
� Bar Outgoing: The terminal is not allowed to call out.
� Bar Incoming: The terminal is not allowed to be called.
� Bar All Calls: The terminal is denied from any service.
� Authorization Type: When a call is initiated by this number, this type will be
compared with the <Rate Type> of the rate. If the <Rate type> of the matching
Chapter 2: Operation Guide
47
rate has higher precedence than the type specified here, the call will be denied.
(* The precedence of authorization is: International call > Domestic call > Local call
> Net call)
� Monthly Consumption
� Monthly Min: Consumption at least per month.
� Monthly Max: Consumption at most per month.
� Billing Rate: Private rate of the phone.
� Supplementary Service:
� Display Caller ID: Display the caller's ID.
� Call Forwarding: Forward the calls.
� Do Not Disturb: Reject all calls.
� Call Forwarding Unconditional: Forward all calls to specified number.
� Call Forwarding No Reply: Forward calls to specified number when the
call is not answered or the phone is out of connection.
� Call Forwarding On busy: Forward incoming calls when the phone is
busy.
� Call Forwarding On Period: Forward calls in specified time period.
� Forward Display Number:
� Default: Use <Soft Switch Management>→<Additional
Settings>→<System Param>→
<SS_CALLFORWARDUSINGORIGINALCALLER>.
� Original Caller
� Local Number
Chapter 2: Operation Guide
48
� Polyphonic Ringtone
� Transmit Polyphonic Ringtone: If the device has its own ring, transmit
it to the caller.
� Ring Name: If empty, default ring will be used.
� Voice Prompts for can’t Connect: Default/On/Off
� Spots Remaining Duration: Default/On/Off
� Insufficient Alarm: Default/Prompt Balance/Prompt Duration/Off
� Voice Mail
� Check Password: Check to enable password when use voice mail.
� Max Items: <Default> will use IVR Parameter
<IVR_VOICEMAILMAXNUMBER>
� Preservation Days: <Default> will use IVR Parameter
<IVR_VOICEMAILEXPIREDAY>
� Prompt Audio: Default/Customize
� Audio File
Chapter 2: Operation Guide
49
� Advanced Configuration
� Normal
� Phone Type: Static/Dynamic
� Encryption
� Protocol: SIP/H323
� IP: Phone's IP
� Signaling port: Phone's signaling port
� Local IP
� Media Proxy:
� Auto: Let the system decide whether enable media proxy
(Recommended)
� On: Always enable media proxy
� Off: Always disable media proxy
� Billing Method for Callee Call Transfer:
(** For example: If A calls B, and B forwards the call to C, and the
“Billing for call forwarded by the called” is set to “By Callee”, then
after the call, the system will generate two CDRs: A calls B, and B calls C.
And the CDR for B calling C will be charged on B's account.)
� RTP Interrupt Detection:
� None: Disable.
� Server to Remote: Detect server send to device.
� Remote to Server: Detect device to server.
� Bi-direction: Any direction no RTP, the call will be stopped.
Chapter 2: Operation Guide
50
� Conversation Limitation(Second)
� Number Restriction on Callee:
<None>: No restriction.
<Phone Number>: Allow call platform’s phone numbers only.
<Other Number>: Allow call numbers except platform’s phone
number.
� Display Caller Short E164
� If phone is offline, try to use Routing Gateway for routing: When the
phone being called is offline, try to find a matching route in the
routing gateway.
Default/On/Off
� Lowest Profit Rate Limit
� First Routing Strategy for Routing
� Second Routing Strategy for Routing
� H323
� FastStart: Check to enable the FastStart signal; uncheck to disable it.
� H245Tunneling: Check to enable the H245mappingsignal; uncheck to
disable it.
� H245InSetup: Check to enable the H245InSetup signal; uncheck to
Chapter 2: Operation Guide
51
disable it.
� Send CallProceeding immediately: Check to send back the
CallProceeding signal right after getting the setup signal of H323
protocol from the caller.
� Convert Trying: If the caller uses H323 protocol and the called uses SIP
protocol, check this to send CallProceeding signal to the caller when
the called returns the Trying signal.
� Change 183(SDP) to Alerting: If the caller uses and the called uses SIP
protocol, check this to send the Alerting signal to the caller when the
called returns a 183 signal with SDP messages. Uncheck to send back a
CallProceeding signal in this case.
(*** If you are uncertain about the meanings of these options, please
use them after consulting technical supports.)
Chapter 2: Operation Guide
52
� SIP
� Reply Address: The address to which the response is sent when SIP
receives a request.
� Socket: Send the response back to the requester (Recommended)
� Via Port: Send the response to the requesting IP address, using the
port number specified here (For network reasons, some systems
only work with this mode)
� Via: Send the response the address specified here (There are
security risks for this mode)
� Request Address: The address to which the request is sent after
connection establishment
� Socket: Send the request to the address of the caller
(Recommend)
� Contact Port: Send the request to the IP address of the caller,
using the port number specified here
� Contact: Send the request to the address specified here
� G729 Negotiation Mode
� Included annexb: Use annexb=no or annexb=yes to negotiate for
G729a and G729b. Otherwise, directly use the descriptions of
Chapter 2: Operation Guide
53
G729a or G729b to negotiate.
� Enable Timer Protocol
� Remote Ring Back Mode
� If the terminal returns a 183 or a 180 signal, then, by default, the
VOS sends back whatever signals returned by the terminal.
� Call Authentication Mode
� IP: Allow calling only when the IP address of the caller is registered
in the VOS.
� IP address and port: Allow calling only when both the IP address
and the port number of the caller are registered in the VOS.
� Authenticate by Password: Allow calling only when the password
from the caller is the same as what is registered in the system.
� DTMF
Chapter 2: Operation Guide
56
� Audio Service
� Service Type: None/Direct Callback/IP PBX/Value Added/Conference
Chapter 2: Operation Guide
57
� Direct/Callback
� Direct/Callback Service: The name of Direct/Callback service.
� Allow IVR to Control Billing Number: If this option is checked, the
phone specified as the billing number by the IVR voice service will
be charged. Otherwise, the current phone number will be charged.
� Enable Phone Settings: If IVR voice service of this phone number
specified a billing number, check this option to use the settings,
authorizations, caller IDs of the billing number.
Chapter 2: Operation Guide
58
� IP PBX
� Use Existing Service: Check to specify service.
� Value Added
� Value Added Service: The name of service.
� Conference
Chapter 2: Operation Guide
59
� Conference Service: The name of service.
� Rewrite Rule: Rewrite Rules for the called number (c.f. Rewrite Rules).
� Routing Gateway Group
� Account ID: Editable. Designating the billing account for this terminal.
(* Rate of this account will be used to bill and perform authorization checks upon
calling. The operator that edits this number must have authorizations to
manipulate phones of the concerned account)
� Account Name: Non-editable. When the account number is correctly set,
the corresponding name of the account will be shown here.
(*Double-click to the account management page for this account.)
� Reverse Charging: If “On”, any call to the number will be charge on this
account, instead of the caller.
� Self Service Password: The password used by users to login from the Web
and query bills. When left blank, the <Configuration Password> will be used.
� Line Limit: The maximum number of channels for this phone, which limits
the maximum sum of incoming and outgoing calls processed simultaneously.
� Phonebook: Number of phone's phonebook.
� Phonebook Limit: Max number of phone's phonebook.
� Memo: Descriptions to this phone.
Chapter 2: Operation Guide
60
(* Rewrite Rules can facilitate calling local numbers without area codes and
performing routing in the case of multiple Routing Gateway. For example: If a
Phone in Nanjing wish to call another local phone number without add the code
area “025”, we can simply add a Rewrite Rule that replaces “*” with “025*”
and another rule that replace “0*” with “0*”. Please refer to Rewrite Rules for
details.)
(* Changing the account number will cause changes to the account and the
number segment restrictions of its agent.)
OtherOtherOtherOther OperationsOperationsOperationsOperations
� Double-click the content of <Account Name> to open the account
management page for this account.
Chapter 2: Operation Guide
61
2.5.2.22.5.2.22.5.2.22.5.2.2 OnlineOnlineOnlineOnline PhonePhonePhonePhone
HowHowHowHow totototo StartStartStartStart
Double-click <Navigation>→<Operation Management>→<Phone Operation>
→<Online Phone>
TableTableTableTable ItemsItemsItemsItems
� Phone Number: The number used by the terminal at registration (used as
the caller ID and the called number)
� Number of Calling
� Line Limit
� Device ID: Model of the device.
� Protocol: The protocol used at registration (SIP or H323).
� Registered IP: The remote address of the terminal used at the registration.
If the connection is establish through a firewall, this address may be a local address.
� Registration Time: The server time of the terminal’s most recent
registration.
� Update Time: The time of the most recent confirmation that the terminal is
online.
� Duration: The time elapsed since the most recent registration.
� Encryption Type: The type of encryption used by the gateway.
� Local IP
� Soft switch IP: The information on the soft switch that the gateway
Chapter 2: Operation Guide
62
registered.
� Soft switch Name: The name of the soft switch that the gateway registered.
Chapter 2: Operation Guide
63
2.5.2.32.5.2.32.5.2.32.5.2.3 PhonePhonePhonePhone AccountAccountAccountAccount
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Operation Management> → <Phone
Operation>→<Phone Account>
TableTableTableTable ItemsItemsItemsItems
� Phone Number: See the descriptions in <Phone Management>.
� Password: See the descriptions in <Phone Management>.
� Authorization Type: See the descriptions in <Phone Management>.
� Lock Type: See the descriptions in <Phone Management>.
� Billing Rate: See the descriptions in <Account Management>.
� Current Balance: See the descriptions in <Account Management>.
� Line Limit: See the descriptions in <Phone Management>.
� Account ID: See the descriptions in <Account Management>.
� Account Name: See the descriptions in <Account Management>.
� Agent ID: See the descriptions in <Account Management>.
Chapter 2: Operation Guide
64
CreationCreationCreationCreation
� Begin Number: The initial number of the phone numbers to be created
� Password Length: The length of the password on the phone card to be
created
� Number of Cards: The number of cards to be created
� Phone Authorization: See the descriptions in <Phone Management>.
� Capacity
� Lock Type: See the descriptions in <Phone Management>.
� Account Prefix: The prefix of the account number and account name.
� Account Rate: See the descriptions in <Account Management>.
� Money Amount: See the descriptions in <Account Management>.
� Account Status: Options include <Normal> and <Locked>
� Agent ID: The agent account that the phone card account belongs to.
Chapter 2: Operation Guide
65
2.5.32.5.32.5.32.5.3 BusinessBusinessBusinessBusiness AnalysisAnalysisAnalysisAnalysis
2.5.3.12.5.3.12.5.3.12.5.3.1 RoutingRoutingRoutingRouting AnalysisAnalysisAnalysisAnalysis
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Operation Management> → <Business
Analysis>→<Routing Analysis>
ItemsItemsItemsItems
� Authentication Method:
<Existing Device>: phone or gateway.
<Static IP>: IP of mapping gateway.
� Device Type: Phone Number/Mapping Gateway
TableTableTableTable ItemsItemsItemsItems
� Serial Number: Routing sequence.
� Device ID
� Device Type
� Outbound Caller
� Outbound Callee
� Detailed Info: like prefix, priority, ASR and so on.
Chapter 2: Operation Guide
66
2.5.3.22.5.3.22.5.3.22.5.3.2CallCallCallCall AnalysisAnalysisAnalysisAnalysis
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Operation Management> → <Business
Analysis>→<Call Analysis>
Chapter 2: Operation Guide
67
2.5.3.32.5.3.32.5.3.32.5.3.3RegistrationRegistrationRegistrationRegistration AnalysisAnalysisAnalysisAnalysis
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Operation Management> → <Business
Analysis>→<Registration Analysis>
Chapter 2: Operation Guide
68
2.5.42.5.42.5.42.5.4 CurrentCurrentCurrentCurrent CallCallCallCall
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Operation Management>→<Current call>
TableTableTableTable ItemsItemsItemsItems
� Caller: The number of the caller.
� Callee: The number of the called.
� Calling Gateway: The gateway between the caller and the soft switch.
� Called Gateway: The gateway between the called and the soft switch.
� Connect Time: The time elapsed since the establishment of the connection.
� Duration
� Continue Duration: Time elapsed from platform received to call connected.
� Connect Delay: Time elapsed from send call to routing response.
� Calling Code: The voice encoding used in the session.
� Caller Voice Traffic: The voice traffic of caller.
� Callee Voice Traffic: The voice traffic of callee.
� Caller Coding: Voice encodings supported by the caller (acquired by
analyzing the signals).
� Callee Coding: Voice encodings supported by the called (acquired by
analyzing the signals).
� Caller Information: The IP and RTP IP of the caller.
� Callee Information: The IP and RTP IP of the callee.
Chapter 2: Operation Guide
69
� Caller DTMF: The DTMF mode of the caller.
� Callee DTMF: The DTMF mode of the called.
� Media Routing: Whether the RTP is routed by servers.
� Calling Device Name: The manufacturer of the caller device.
� Called Device Name: The manufacturer of the callee device.
� Caller Encryption Type: The encryption used by the caller.
� Callee Encryption Type: The encryption used by the called.
� Soft switch IP: The IP address of the soft switch.
� Soft switch Name: The name of the soft switch.
Chapter 2: Operation Guide
70
2.5.52.5.52.5.52.5.5 CallCallCallCall PerformancePerformancePerformancePerformance
Chapter 2: Operation Guide
71
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Operation Management> → <Call
Performance>
The call performance chart illustrates changes in the number of concurrent
Chapter 2: Operation Guide
72
connections in a certain time period. Sampling rate and time period can be
specified by users. The system will begin to draw the chart after the chart is opened
from the navigation tree. If the chart is closed and reopened, it will be drawn from
scratch.
The <Record queue> illustrates the number of call records waiting to be stored.
It is also sampled and drawn according to the specified sampling rate and time
period.
Chapter 2: Operation Guide
73
2.5.62.5.62.5.62.5.6 RegistrationRegistrationRegistrationRegistration ManagementManagementManagementManagement
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Operation Management>→<Registration
Management>
TableTableTableTable ItemsItemsItemsItems
� User Name
� Authentication Password
� Server IP
� Signaling Port
� Encryption
� Register Period
� Local IP
� His SoftSwitch
� Mark
� Registration Time
� Update Time
� Actual Register Cycle
� Authentication User
� Host Name
� SIP Proxy
� User-Agent
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2.5.72.5.72.5.72.5.7 DomainDomainDomainDomain ManagementManagementManagementManagement
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Operation Management>→<Domain
Management>
TableTableTableTable ItemsItemsItemsItems
� Domain: The domain name of routing.
� IP: Domain’s IP.
� Type: Choose <Dynamic> to check IP every 15 minutes. <Static> won’t
check.
� Update Time
� Memo
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2.5.82.5.82.5.82.5.8 PhonePhonePhonePhone ServiceServiceServiceService
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Operation Management> → <Phone
Service>
TableTableTableTable ItemsItemsItemsItems
� Access Name
� Mark
� Creation Time: The time of first access.
� Access Time: The most recent access.
� Access IP: IP of the phone service.
� Memo
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2.5.92.5.92.5.92.5.9 SoftSoftSoftSoft SwitchSwitchSwitchSwitch ManagementManagementManagementManagement
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Operation Management> → <Soft Switch
Management>
TableTableTableTable ItemsItemsItemsItems
� Access Name: The name of the Soft Switch
� Mark
� Additional Settings:
Chapter 2: Operation Guide
79
� Creation Time: The time of first access to the Soft Switch.
� Access Time: The most recent access to the Soft Switch.
� Access IP: The IP address of the Soft Switch.
� Memo: Comments on the Soft Switch.
Right-ClickRight-ClickRight-ClickRight-Click MenuMenuMenuMenu
� Synchronize Config Data: Synchronize settings of the Soft Switch with
VOS3000.
� Current Call: Current sessions on the Soft Switch.
� Registration Track
� Cancel Registration Track
� System Information: Information about the Soft Switch.
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81
2.62.62.62.6 AudioAudioAudioAudio ServiceServiceServiceServiceThis menu item will be shown after installing the Kunshi IVR.
2.6.12.6.12.6.12.6.1 PublicPublicPublicPublic AudioAudioAudioAudio
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Audio Service>→<Public Audio>
TableTableTableTable ItemsItemsItemsItems
� Audio Name
(** Special characters like “/\\*?"<>|!#%^&” and “..” are not allowed for the
name.)
� Language Directory: The language catalogue of the audio.
� Memo: Comments on the voice file.
� Memory size: Display of the size of the voice file. (“0” indicates the file has
not been uploaded yet.)
� Upload File: Specify the local path of the voice file for upload.
� Audio File Format: Display the format of the uploaded voice file.
ToolbarToolbarToolbarToolbar
� Filter: Filter the items.
� Copy: Copy the selected voice information. The actual voice file data will
not be copied.
� Add: Add contents to the service (e.g. add rate policies, users, etc.)
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� Delete: Delete selected contents
� Import: Import voice files in batch mode. The voices will be automatically
named according to their file names. Supported formats include WAV files (8KHz,
16 bit, monophonic) and TXT files containing voice files.
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2.6.22.6.22.6.22.6.2 Built-InBuilt-InBuilt-InBuilt-In AudioAudioAudioAudio
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Audio Service>→<Built-In Audio>
TableTableTableTable ItemsItemsItemsItems
� Audio Name: Built-in voice code for error prompt.
� Language Directory: The language catalogue that the added voice belongs
to. If left blank, the voice belongs to the public catalogue.
� Memo: Comments on the built-in voice.
� Memory Size: The size of the voice file.
� Upload File: Specify the local path of the voice file for upload.
� Audio File Format: Display the format of the uploaded voice file.
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2.6.32.6.32.6.32.6.3 LanguageLanguageLanguageLanguage ManagementManagementManagementManagement
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Audio Service>→<Language
Management>
TableTableTableTable ItemsItemsItemsItems
� Directory Name: The name of the language catalogue.
� Audio Number: The number of voice files uploaded for this language.
� Memo: Information related to the language catalogue.
(* Double-click any number at the <Audio Number> to display the voice files
belonging to the language catalogue.)
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2.6.42.6.42.6.42.6.4 Direct/CallbackDirect/CallbackDirect/CallbackDirect/Callback
2.6.4.12.6.4.12.6.4.12.6.4.1Direct/CallbackDirect/CallbackDirect/CallbackDirect/Callback ServiceServiceServiceService
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Audio Service> → <Direct/Callback> →
<Direct/Callback Service>
TableTableTableTable ItemsItemsItemsItems
� Service Name: The unique name of the service.
� Language Directory: The language catalogue used by the service.
� Service Audio: Number of audios.
(* Double-click to display the audio files belonging to the service.)
� Additional Settings
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� Call Out Display Number: Options include <IVR Number> and
<Caller>.
� Call Out Charge Number: Options include <IVR Number>, <Card
Number> and <Phone Number>.
� Call Quick Display Number: Choose whether the <IVR Number> or the
<Caller> number is sent the called for quick calls.
(* IVR number: The access number of the IVR.)
(* The caller number: The phone number of the caller.)
(** These options only take effect when the <Caller ID> is set to
“Remote-Party-ID” in the <Phone Management>)
� Charge Access Fee
� Call Out Callee Rewrite Rule: Rewrite Rules of the called number for
calls initiated by the IVR.
� Ringing Control
� First Time Audio Delay: Set the delay after which the voice will be
played upon access to the IVR. (Unit: second)
� Access Alerting Time: Maximum time for call-in ringing (Unit: second)
� Alerting End Action: Options include <Connect> and <Hang up>.
� (** For callbacks, please choose the maximum ringing timeout, and
<Hang up> after ringing)
� Callback
� Call Back Charge Number: Options include <Auto>, <IVP Number>,
<Card Number> and <Phone Number>.
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87
� Call Back Delay: Time waited before calling back (Unit: second).
� Access Decline Signaling: Specify the rejection signal for IVR callbacks.
� Retry Times: The number of retries for unsuccessful callbacks.
� Retry Interval: The time interval between two retries (Unit: second).
� Call Back Rewrite Rule: The rewrite rules applied to the called number
during callback.
� Device
� Memo
� Phone Number: Phones which use this service.
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2.6.4.22.6.4.22.6.4.22.6.4.2Direct/CallbackDirect/CallbackDirect/CallbackDirect/Callback AudioAudioAudioAudio
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Audio Service> → <Direct/Callback> →
<Direct/Callback Audio>
TableTableTableTable ItemsItemsItemsItems
See descriptions in <Public Audio>.
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2.6.4.32.6.4.32.6.4.32.6.4.3Direct/CallbackDirect/CallbackDirect/CallbackDirect/Callback TemplateTemplateTemplateTemplate
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Audio Service> → <Direct/Callback> →
<Direct/Callback Template>
TableTableTableTable ItemsItemsItemsItems
� Template ID: The unique identification of the template.
� Template Name
� Language Directory: The language catalogue used by the template.
� Additional Settings: See descriptions in <Direct/Callback Service>.
� Device
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2.6.4.42.6.4.42.6.4.42.6.4.4Direct/CallbackDirect/CallbackDirect/CallbackDirect/Callback DeviceDeviceDeviceDevice
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Audio Service> → <Direct/Callback> →
<Direct/Callback Device>
TableTableTableTable ItemsItemsItemsItems
� Access Name
� Mark
� Number of Service
(* Double-click to display the services belonging to this device.)
� Additional Settings
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2.6.52.6.52.6.52.6.5 IPIPIPIP PBXPBXPBXPBX
2.6.5.12.6.5.12.6.5.12.6.5.1IPIPIPIP PBXPBXPBXPBX ServiceServiceServiceService
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Audio Service> → <IP PBX> → <IP PBX
Service>
TableTableTableTable ItemsItemsItemsItems
See descriptions in <Direct/Callback Service>.
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93
2.6.5.22.6.5.22.6.5.22.6.5.2IPIPIPIP PBXPBXPBXPBX AudioAudioAudioAudio
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Audio Service> → <IP PBX> → <IP PBX
Audio>
TableTableTableTable ItemsItemsItemsItems
See descriptions in <Public Audio>.
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94
2.6.5.32.6.5.32.6.5.32.6.5.3IPIPIPIP PBXPBXPBXPBX TemplateTemplateTemplateTemplate
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Audio Service> → <IP PBX> → <IP PBX
Template>
TableTableTableTable ItemsItemsItemsItems
See descriptions in <Direct/Callback Template>.
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95
2.6.5.42.6.5.42.6.5.42.6.5.4IPIPIPIP PBXPBXPBXPBX DeviceDeviceDeviceDevice
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Audio Service> → <IP PBX> → <IP PBX
Device>
TableTableTableTable ItemsItemsItemsItems
See descriptions in <Direct/Callback Device>.
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96
2.6.62.6.62.6.62.6.6 ConferenceConferenceConferenceConference
2.6.6.12.6.6.12.6.6.12.6.6.1ConferenceConferenceConferenceConference RoomRoomRoomRoom
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Audio Service> → <Conference> →
<Conference Room>
TableTableTableTable ItemsItemsItemsItems
� Conference Number
� Configuration Password: For Web configuration of the conference and
conference authentication.
� User Password: For conference authentication.
� Line Limit
� Number of Members: Double click to edit members.
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97
� Service
� Device
� His Account ID
� His Account Name
� Recording: Enable/Disable.
� Black/White List
� Memo
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98
2.6.6.22.6.6.22.6.6.22.6.6.2CurrentCurrentCurrentCurrent ConferenceConferenceConferenceConference
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Audio Service>→<Conference>→<Current
Conference>
TableTableTableTable ItemsItemsItemsItems
� Conference Number
� Access Number
� Participants
� Participant Type
� Join Method: Incoming/Invite
� Join Time
� Duration
� Calling Code
� Mute
� Device
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2.6.6.32.6.6.32.6.6.32.6.6.3ConferenceConferenceConferenceConference HistoryHistoryHistoryHistory
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Audio Service> → <Conference> →
<Conference History>
TableTableTableTable ItemsItemsItemsItems
� Conference Number
� Access Number
� Participants
� Join Time
� End Time
� Duration
� Calling Code
� Account ID
� Account Name
� Agent Account
� Participant Type
� Join Method: Incoming/Invite
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2.6.6.42.6.6.42.6.6.42.6.6.4ConferenceConferenceConferenceConference ServiceServiceServiceService
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Audio Service> → <Conference> →
<Conference Service>
TableTableTableTable ItemsItemsItemsItems
See descriptions in <Direct/Callback Service>.
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101
2.6.6.52.6.6.52.6.6.52.6.6.5ConferenceConferenceConferenceConference AudioAudioAudioAudio
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Audio Service> → <Conference> →
<Conference Audio>
TableTableTableTable ItemsItemsItemsItems
See descriptions in <Public Audio>.
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102
2.6.6.62.6.6.62.6.6.62.6.6.6ConferenceConferenceConferenceConference TemplateTemplateTemplateTemplate
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Audio Service> → <Conference> →
<Conference Template>
TableTableTableTable ItemsItemsItemsItems
See descriptions in <Direct/Callback Template>.
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103
2.6.6.72.6.6.72.6.6.72.6.6.7ConferenceConferenceConferenceConference DeviceDeviceDeviceDevice
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Audio Service> → <Conference> →
<Conference Device>
TableTableTableTable ItemsItemsItemsItems
See descriptions in <Direct/Callback Device>.
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104
2.6.72.6.72.6.72.6.7 ValueValueValueValue AddedAddedAddedAdded
2.6.7.12.6.7.12.6.7.12.6.7.1ValueValueValueValue AddedAddedAddedAdded ServiceServiceServiceService
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Audio Service>→<Value Added>→<Value
Added Service>
TableTableTableTable ItemsItemsItemsItems
See descriptions in <Direct/Callback Service>.
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105
2.6.7.22.6.7.22.6.7.22.6.7.2ValueValueValueValue AddedAddedAddedAdded AudioAudioAudioAudio
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Audio Service>→<Value Added>→<Value
Added Audio>
TableTableTableTable ItemsItemsItemsItems
See descriptions in <Public Audio>.
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106
2.6.7.32.6.7.32.6.7.32.6.7.3PhonePhonePhonePhone PolyphonicPolyphonicPolyphonicPolyphonic RingtoneRingtoneRingtoneRingtone
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Audio Service>→<Value Added>→<Phone
Polyphonic Ringtone>
TableTableTableTable ItemsItemsItemsItems
See descriptions in <Public Audio>.
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107
2.6.7.42.6.7.42.6.7.42.6.7.4VoiceVoiceVoiceVoice MailMailMailMail AudioAudioAudioAudio
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Audio Service>→<Value Added>→<Voice
Mail Audio>
TableTableTableTable ItemsItemsItemsItems
See descriptions in <Public Audio>.
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108
2.6.7.52.6.7.52.6.7.52.6.7.5AlarmAlarmAlarmAlarm PromptPromptPromptPrompt AudioAudioAudioAudio
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Audio Service>→<Value Added>→<Alarm
Prompt Audio>
TableTableTableTable ItemsItemsItemsItems
See descriptions in <Public Audio>.
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109
2.6.7.62.6.7.62.6.7.62.6.7.6ValueValueValueValue AddedAddedAddedAdded TemplateTemplateTemplateTemplate
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Audio Service>→<Value Added>→<Value
Added Template>
TableTableTableTable ItemsItemsItemsItems
See descriptions in <Value Added Template>.
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110
2.6.7.72.6.7.72.6.7.72.6.7.7ValueValueValueValue AddedAddedAddedAdded DeviceDeviceDeviceDevice
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Audio Service>→<Value Added>→<Value
Added Device>
TableTableTableTable ItemsItemsItemsItems
See descriptions in <Direct/Callback Device>.
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111
2.72.72.72.7 DataDataDataData QueryQueryQueryQuery
2.7.12.7.12.7.12.7.1 CDRCDRCDRCDR
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Data Query>→<CDR>
TableTableTableTable ItemsItemsItemsItems
By default, the system displays 1000 records every page. This number can be
changed in <System Parameter>.
� Caller: The phone number of the caller.
� Callee: The phone number of the caller.
� Begin Time: Time when the call is initiated.
� End Time: The time the call lasts.
� Conversation Time
� Charged Duration: The time used for billing, which is calculated according
the Billing Cycle specified in rate policies.
� Call Charges: The fee charged for this call.
� Call Expense: The cost of delivering this call.
� Termination Reason: See Appendix for details.
� Hangup Side
� Calling Gateway: The ID of the gateway between the caller and the Soft
Switch.
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112
� Called Gateway: The ID of the gateway between the called and the Soft
Switch.
� Caller IP: The IP address of the caller.
� Callee IP: The IP address of the called.
� Account Name: The name of the account used for billing this call.
� Account ID: The number of the account used for billing this call.
� Agent ID
� Call Type: <Network>, <Local>, <National> or <International>.
� Area Prefix: The prefix used for billing this call.
� Incoming Caller
� Incoming Callee
� Outbound Caller: The caller number sent to the called after the application
of Rewrite Rules.
� Outbound Callee: The called number sent to the called after the
application of Rewrite Rules.
� Calling Device Name
� Called Device Name
� Package Duration
� Package Charges
� Billing Method
� Charge Mode
� The Caller: The caller account is charged for the call.
� The Called: The called account is charged for the call.
� Continue Duration: Time elapsed from platform received to call connected.
� Connect Delay: Time elapsed from send call to routing response.
Right-ClickRight-ClickRight-ClickRight-Click MenuMenuMenuMenu
� Corrected Time: Correction of the start time. Only integers are supported
(Unit: second)
� Call Analysis: Open the <Call Analysis> page.
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113
2.7.22.7.22.7.22.7.2 PaymentPaymentPaymentPayment RecordRecordRecordRecord
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Data Query>→<Payment Record>
TableTableTableTable ItemsItemsItemsItems
� Account ID: The number of the account being recharged.
� Account Name: The name of the account being recharged.
� Payment Amount: The amount being recharged.
� Account Balance: The account balance after recharge.
� Payment Type: Options include <Create Account>, <Recharge>, <Repay>.
� Payment Time: Time of the payment.
� Payment Term: Method of the payment.
� Payment User: The name of the user that fulfills this payment.
� Memo: Comments on the payment.
� Agent ID
� Agent Name
� Serial Number
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2.7.32.7.32.7.32.7.3 BillBillBillBill QueryQueryQueryQuery
2.7.3.12.7.3.12.7.3.12.7.3.1 RevenueRevenueRevenueRevenue DetailsDetailsDetailsDetails
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Data Query>→<Bill Query>→<Revenue
Details>
Payment details for each account.
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115
2.7.3.22.7.3.22.7.3.22.7.3.2 GatewayGatewayGatewayGateway BillBillBillBill
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Data Query> → <Bill Query> → <Gateway
Bill>
Bill details for each gateway.
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116
2.7.3.32.7.3.32.7.3.32.7.3.3 PhonePhonePhonePhone BillBillBillBill
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Data Query>→<Bill Query>→<Phone Bill>
Bill details for each Phone Number.
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117
2.7.3.42.7.3.42.7.3.42.7.3.4 AreaAreaAreaArea DetailsDetailsDetailsDetails
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Data Query> → <Bill Query> → <Area
Details>
With the area information provided in rate policies, the “Area details” report
summarizes phone calls to a certain area in a certain time period.
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118
2.7.3.52.7.3.52.7.3.52.7.3.5 AccountAccountAccountAccount AreaAreaAreaArea
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Data Query> → <Bill Query> → <Account
Area>
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119
2.7.3.62.7.3.62.7.3.62.7.3.6 AccountAccountAccountAccount BalanceBalanceBalanceBalance
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Data Query>→<Bill Query>→<Account
Balance>
TableTableTableTable ItemsItemsItemsItems
This chart shows income and expenditures of agent accounts. For ordinary
accounts, there will only be expenditures in the table.
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2.7.42.7.42.7.42.7.4 CardsCardsCardsCards QQQQuuuuererereryyyy
2.7.4.12.7.4.12.7.4.12.7.4.1 PhonePhonePhonePhone CardCardCardCard BillBillBillBill
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Data Query> → <Cards Query> → <Phone
Card Bill>
Display phone card bills according to specified filter criteria. The bills will be
sorted according to the card numbers.
2.7.4.22.7.4.22.7.4.22.7.4.2 BindBindBindBind NumberNumberNumberNumber BillBillBillBill
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121
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Data Query> → <Cards Query> → <Bind
Number Bill>
� Display bills according to specified filter criteria. The bills will be sorted
according to the caller numbers.
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122
2.7.52.7.52.7.52.7.5 ClearingClearingClearingClearing QueryQueryQueryQuery
2.7.5.12.7.5.12.7.5.12.7.5.1 AccountAccountAccountAccount ClearingClearingClearingClearing BalanceBalanceBalanceBalance
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Data Query> → <Clearing Query> →
<Account Clearing Balance>
Display the expenditures on each account on different Clearing account in
order to quickly calculate operating profits.
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123
2.7.5.22.7.5.22.7.5.22.7.5.2 ClearingClearingClearingClearing-Account-Account-Account-Account DetailsDetailsDetailsDetails
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Data Query>→<Clearing Query>→
<Clearing-Account Details>
Display the billing details of clearing accounts.
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124
2.7.5.32.7.5.32.7.5.32.7.5.3 ClearingClearingClearingClearing-Gateway-Gateway-Gateway-Gateway DetailsDetailsDetailsDetails
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Data Query>→<Clearing Query>→
<Clearing-Gateway Details>
Display the clearing details of Routing Gateway.
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125
2.82.82.82.8 DataDataDataData ReportReportReportReportUsers can specify in the <System Parameter> whether to generate certain data
report. By default: the following reports are generated: Income reports, gateway
billing reports, and Phone billing reports. These reports can be queried through the
Web.
The generation of reports will begin at 1:00 A.M every day. (The time of
completion depends on the capacity of the server and the amount of data.)
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126
2.8.12.8.12.8.12.8.1 BillBillBillBill ReportReportReportReport
2.8.1.12.8.1.12.8.1.12.8.1.1 RevenueRevenueRevenueRevenue DetailsDetailsDetailsDetails ReportReportReportReport
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Data Report>→<Bill Report>→<Revenue
Details Report>
TableTableTableTable ItemsItemsItemsItems
� Date: The date of records in the report.
� Account ID: The number of the account being displayed.
� Account Name: The name of the account being displayed.
� Total Charges: The total amount of charges.
� Total Duration: The total amount of session time for all calls.
� Local Charges: The amount charged for local calls.
� Local Duration: The amount of session time for local calls.
� National Charges: The amount charged for national calls.
� National Duration: The amount of session time for national calls.
� International Charges: The amount charged for international calls.
� International Duration: The amount of session time for international calls.
� Intranet Charges: The amount charged for in-network calls.
� Intranet Duration: The amount of session time for in-network calls.
� Total Package: The total consumption of gift amount.
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127
� Package Duration: The total consumption of Free Duration.
� Number of CDR: The total number of phone records.
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128
2.8.1.22.8.1.22.8.1.22.8.1.2 GatewayGatewayGatewayGateway BillBillBillBill ReportReportReportReport
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Data Report> → <Bill Report> → <Gateway
Bill Report>
TableTableTableTable ItemsItemsItemsItems
� Gateway ID: The unique ID of the device, used for the authentication of
dynamic gateways. For static gateways (usually relay gateways), the only
requirement is that their IDs do not conflict with one another.
� IP: The IP address of the gateway.
� Please refer to the descriptions in <Revenue Details Report> for further
instructions.
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129
2.8.1.32.8.1.32.8.1.32.8.1.3 PhonePhonePhonePhone BillBillBillBill ReportReportReportReport
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Data Report>→<Bill Report>→<Phone Bill
Report>
TableTableTableTable ItemsItemsItemsItems
� Phone Number: The number used as caller ID and the called number for
the terminal
� Account ID: The number of the account that the phone belongs to
� Billing type: Whether the caller or the called is charged
� Please refer to the descriptions in <Revenue Details Report> for further
instructions.
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130
2.8.1.42.8.1.42.8.1.42.8.1.4 AccountAccountAccountAccount AreaAreaAreaArea ReportReportReportReport
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Data Report> → <Bill Report> → <Account
Area Report>
TableTableTableTable ItemsItemsItemsItems
� See the descriptions in <Revenue Details Report>.
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131
2.8.1.52.8.1.52.8.1.52.8.1.5 AccountAccountAccountAccount BalanceBalanceBalanceBalance ReportReportReportReport
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Data Report> → <Bill Report> → <Account
Balance Report>
TableTableTableTable ItemsItemsItemsItems
� See the descriptions in <Revenue Details Report>.
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132
2.8.22.8.22.8.22.8.2 CardsCardsCardsCards ReportReportReportReport
2.8.2.12.8.2.12.8.2.12.8.2.1 PhonePhonePhonePhone CardCardCardCard BillBillBillBill ReportReportReportReport
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Data Report>→<Cards Report>→<Phone
Card Bill Report>
TableTableTableTable ItemsItemsItemsItems
� See the descriptions in <Revenue Details Report>.
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133
2.8.2.22.8.2.22.8.2.22.8.2.2 BindBindBindBind NumberNumberNumberNumber BillBillBillBill ReportReportReportReport
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Data Report>→<Cards Report>→<Bind
Number Bill Report>
TableTableTableTable ItemsItemsItemsItems
� See the descriptions in <Revenue Details Report>.
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134
2.8.32.8.32.8.32.8.3 ClearingClearingClearingClearing ReportReportReportReport
2.8.3.12.8.3.12.8.3.12.8.3.1 AccountAccountAccountAccount ClearingClearingClearingClearing BalanceBalanceBalanceBalance ReportReportReportReport
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Data Report>→<Clearing Report>→
<Account Clearing Balance Report>
TableTableTableTable ItemsItemsItemsItems
� See the descriptions in <Revenue Details Report>.
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2.8.3.22.8.3.22.8.3.22.8.3.2 ClearingClearingClearingClearing-A-A-A-Accountccountccountccount DetailsDetailsDetailsDetails RRRReporteporteporteport
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Data Report>→<Clearing Report>→
<Clearing-Account Details Report>
TableTableTableTable ItemsItemsItemsItems
� See the descriptions in <Revenue Details Report>.
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2.8.3.32.8.3.32.8.3.32.8.3.3 ClearingClearingClearingClearing-Gateway-Gateway-Gateway-Gateway DetailsDetailsDetailsDetails ReportReportReportReport
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Data Report>→<Clearing Report>→
<Clearing-Gateway Details Report>
TableTableTableTable ItemsItemsItemsItems
� See the descriptions in <Revenue Details Report>.
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2.8.42.8.42.8.42.8.4 ReportReportReportReport ManagementManagementManagementManagement
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Data Report>→<Report Management>
TableTableTableTable ItemsItemsItemsItems
� Date: Date of records in the report.
� Date of generation: The date when the report is generated.
� Operator: The operator that generated the report.
� Memo: Items included in the report.
Right-ClickRight-ClickRight-ClickRight-Click MenuMenuMenuMenu
� Double-click <Navigation>→<Data Report>→<Report Management>→
Right-click any record in it.
(* Select all reports of a certain day, or generate certain types of reports.)
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2.92.92.92.9 CDRCDRCDRCDR AnalysisAnalysisAnalysisAnalysis
2.9.12.9.12.9.12.9.1 ConnectConnectConnectConnect AnalysisAnalysisAnalysisAnalysis
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<CDR Analysis>→<Connect Analysis>
Session analysis shows the success rate of gateway connections. Rates for the
caller cases and the called ones can be analyzed separately.
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139
2.9.22.9.22.9.22.9.2 InterruptInterruptInterruptInterrupt AnalysisAnalysisAnalysisAnalysis
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<CDR Analysis>→<Interruption Analysis>
Session analysis summarizes the causes of interruptions. Ratios of different
causes can be analyzed for the caller cases and the called ones separately.
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140
2.9.32.9.32.9.32.9.3 AreaAreaAreaArea AnalysisAnalysisAnalysisAnalysis
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<CDR Analysis>→<Area Analysis>
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141
2.9.42.9.42.9.42.9.4 CallCallCallCall DistributionDistributionDistributionDistribution
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<CDR Analysis>→<Call Distribution>
Call distribution shows the pie chart illustrating the total number of calls in
each of the 24 hours every day.
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142
2.9.52.9.52.9.52.9.5 HistoricalHistoricalHistoricalHistorical PerformancePerformancePerformancePerformance
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<CDR Analysis>→<Historical Performance>
Historical performance shows the concurrent calls processed on any specified date
in history. Unsuccessful calls are not counted here, so the number shown in the
chart will be slight lower than that in reality.
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143
2.9.62.9.62.9.62.9.6 GatewayGatewayGatewayGateway PerformancePerformancePerformancePerformance
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<CDR Analysis>→<Gateway Performance>
� Gateway performance shows the concurrent calls processed by the
gateway on any specified date in history. Unsuccessful calls are not counted here,
so the number shown in the chart will be slight lower than that in reality.
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144
2.9.72.9.72.9.72.9.7 PeriodPeriodPeriodPeriod ConnectConnectConnectConnect AnalysisAnalysisAnalysisAnalysis
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<CDR Analysis>→<Period Connect Analysis>
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145
2.9.82.9.82.9.82.9.8 GatewayGatewayGatewayGateway AreaAreaAreaArea AnalysisAnalysisAnalysisAnalysis
2.9.8.12.9.8.12.9.8.12.9.8.1 MappingMappingMappingMapping AreaAreaAreaArea AnalysisAnalysisAnalysisAnalysis
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<CDR Analysis>→<Gateway Area Analysis>
→<Mapping Area Analysis>
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146
2.9.8.22.9.8.22.9.8.22.9.8.2 RoutingRoutingRoutingRouting AreaAreaAreaArea AnalysisAnalysisAnalysisAnalysis
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<CDR Analysis>→<Gateway Area Analysis>
→<Routing Area Analysis>
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147
2.9.8.32.9.8.32.9.8.32.9.8.3 CrossCrossCrossCross AreaAreaAreaArea AnalysisAnalysisAnalysisAnalysis
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<CDR Analysis>→<Gateway Area Analysis>
→<Cross Area Analysis>
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148
2.102.102.102.10 CardsCardsCardsCards ManagementManagementManagementManagement
2.10.12.10.12.10.12.10.1 PhonePhonePhonePhone CardCardCardCard
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Card Management>→<Phone Card>
TableTableTableTable ItemsItemsItemsItems
� Serial Number: The sequence number of activated cards. The initial
number can be specified by users.
� Management ID
� Card Number: The unique ID of a phone card. Card numbers of existing
cards cannot be modified.
� Password: The password used for authentication in recharge.
� Money Amount: The amount to be recharged.
� Overdraft Limit
� Billing Rate: The rate used for phone card.
� Package name: The name of the package used for phone card.
� Agent ID: The agent account specified in account binding for phone card.
� Lock Type: <No Lock> or <Locked>
� Sold
� Produce Time: The date when the card is created.
� Expiration Time: The date of expiration.
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149
� Active(Day)
� Enable Date
� Memo: Descriptions of the card.
� User's Account ID: When used, the number of the account being
recharged.
� User's Account Name: When used, the name of the account being
recharged.
BatchBatchBatchBatch creationcreationcreationcreation ofofofof phonephonephonephone cardscardscardscards
� Number of Cards: The number of cards to be created.
� Type: Phone Card/Internet Phone Card
(* Internet Phone Card will auto create both Account and Phone.)
� Password Mode: Whether the cards being created have passwords.
� Begin Card Number: The initial card number of the cards.
� Password Length: The length of the passwords. Passwords are generated
automatically by the system.
� Money Amount: The amount to be recharged.
� Begin Serial Number: The initial sequence number of the cards. The last
sequence number will be automatically determined according to the number of
card to be created.
(* If the initial sequence number is left blank, it will be set to the number that is
one plus the largest sequence number activated up to now.)
� Card Number Prefix: The prefix number of the cards being created.
� Overdraft Limit
� Billing Rate: The rate used for phone cards.
� Package Name: The name of the package used for phone cards.
� Active(Day): How many days will account's expiry date be extended after
charging.
(*** Set 0 to use system default days, if the expiration date extension is
specified in <System Parameter>, the expiration date of an account will be
re-calculated accordingly after recharge.)
� Expire Time
� Lock Type
� Agent ID: The agent account specified in account binding for phone cards.
� Memo
(* Up to now, the card creation has not been completed yet. You can still
modify items, such as adding <Memo>. The creation will be completed after
clicking <Apply>.)
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2.10.22.10.22.10.22.10.2 InuseInuseInuseInuse PhonePhonePhonePhone CardCardCardCard
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Card Management>→<Inuse Phone Card>
� Display cards that have been activated.
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151
2.10.32.10.32.10.32.10.3 BindBindBindBind NumberNumberNumberNumber
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Card Management>→<Bind Number>
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2.112.112.112.11 AlarmAlarmAlarmAlarm ManagementManagementManagementManagement
2.11.12.11.12.11.12.11.1 AlarmAlarmAlarmAlarm SettingSettingSettingSetting
2.11.1.12.11.1.12.11.1.12.11.1.1 SystemSystemSystemSystem AlarmAlarmAlarmAlarm
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Alarm Management>→<Alarm Setting>→
<System Alarm>
TableTableTableTable ItemsItemsItemsItems
� Alarm Type
� Alarm Severity
� Upper
� Period
� Voice Alarm
� Voice Alarm Call Number
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2.11.1.22.11.1.22.11.1.22.11.1.2 NetworkNetworkNetworkNetwork AlarmAlarmAlarmAlarm
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Alarm Management>→<Alarm Setting>→
<Network Alarm>
TableTableTableTable ItemsItemsItemsItems
� Network Device
� Alarm Type
� Alarm Severity
� Upper
� Lower
� Period
� Voice Alarm
� Voice Alarm Call Number
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2.11.1.32.11.1.32.11.1.32.11.1.3 DiskDiskDiskDisk AlarmAlarmAlarmAlarm
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Alarm Management>→<Alarm Setting>→
<Disk Alarm>
TableTableTableTable ItemsItemsItemsItems
� Device ID
� Alarm Type
� Alarm Severity
� Upper
� Period
� Voice Alarm
� Voice Alarm Call Number
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155
2.11.1.42.11.1.42.11.1.42.11.1.4 MappingMappingMappingMapping AlarmAlarmAlarmAlarm
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Alarm Management>→<Alarm Setting>→
<Mapping Alarm>
TableTableTableTable ItemsItemsItemsItems
� Gateway ID
� Alarm Type
� Alarm Severity
� Upper
� Lower
� Period
� Voice Alarm
� Voice Alarm Call Number
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156
2.11.1.52.11.1.52.11.1.52.11.1.5 RoutingRoutingRoutingRouting AlarmAlarmAlarmAlarm
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Alarm Management>→<Alarm Setting>→
<Routing Alarm>
TableTableTableTable ItemsItemsItemsItems
� Gateway ID
� Alarm Type
� Alarm Severity
� Upper
� Lower
� Period
� Voice Alarm
� Voice Alarm Call Number
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2.11.1.62.11.1.62.11.1.62.11.1.6 BalanceBalanceBalanceBalance AlarmAlarmAlarmAlarm
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Alarm Management>→<Alarm Setting>→
<Balance Alarm>
TableTableTableTable ItemsItemsItemsItems
� Routing Settlement Account Name
� Alarm Type
� Alarm Severity
� Lower
� Voice Alarm
� Voice Alarm Call Number
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2.11.22.11.22.11.22.11.2 CurrentCurrentCurrentCurrent AlarmAlarmAlarmAlarm
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Alarm Management>→<Current Alarm>
TableTableTableTable ItemsItemsItemsItems
� Alarm Severity
� Alarm Type
� Alarm Object
� Alarm Begin
� Alarm End
� Alarm Value
� Upper
� Lower
� ACK User
� ACK Time
� Memo
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2.11.32.11.32.11.32.11.3 HistoryHistoryHistoryHistory AlarmAlarmAlarmAlarm
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Alarm Management>→<History Alarm>
TableTableTableTable ItemsItemsItemsItems
� Alarm Severity
� Alarm Type
� Alarm Object
� Alarm Begin
� Alarm End
� Alarm Value
� Upper
� Lower
� ACK User
� ACK Time
� Memo
� Cleared User
� Cleared Time
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160
2.122.122.122.12 SystemSystemSystemSystem ManagementManagementManagementManagement
2.12.12.12.12.12.12.12.1 UserUserUserUser ManagementManagementManagementManagement
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <System Management> → <User
Management>
TableTableTableTable ItemsItemsItemsItems
� Login Name: The ID used for login.
� User Password: The login password.
� User Name: The name of the user.
� User Type
� Administrator: Users with all authorizations.
� Operator: Users with certain authorizations for operations.
� Agent: Users that are only allow viewing the accounts, rate and service
packages.
� Authorization
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161
� Users can specify interfaces and operations available for a
non-administrator user. All settings come into effect immediately.
� Authorization Template: Several templates for authorizations are
provided. Users can select a template and then tune the
configurations.
� Memo: Comments about the user
(* Users of the “agent” type who have the authorization to create users will
be able to see all the users they created in the table, while other users are invisible
to them. It is the same when they specify the availability of rates, packages, and
accounts to other users.)
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2.12.22.12.22.12.22.12.2 SystemSystemSystemSystem LogLogLogLog
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<System Management>→<System Log>
Log of user operations will be shown.
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163
2.12.32.12.32.12.32.12.3 SystemSystemSystemSystem ParamParamParamParametereteretereter
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <System Management> → <System
Parameter>
1. The number of days added to the expiration date after a positive amount of
money is recharged into the account. (Range: 1 – 3650 days)
2. Free calls (The numbers that can be called free of charge), e.g. if the first
access of a dial-up user is not charged, the access number can be specified here.
3. Reports generation: Enable or disable the automatic generation of various
reports.
4. Prohibited time period for call list query: Specify time periods during which
users can not query their call lists. (Format: 18, 19, 20, 21, 22, 23).
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164
2.12.42.12.42.12.42.12.4 SystemSystemSystemSystem InformationInformationInformationInformation
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <System Management> → <System
Information>
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165
2.12.52.12.52.12.52.12.5 DataDataDataData MMMMaintenanceaintenanceaintenanceaintenance
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <System Management> → <Data
Maintenance>
OperationOperationOperationOperation DetailsDetailsDetailsDetails
� Clear call records
� Delete call records in specified time period (including the boundary)
� Data backup
� Backup Non-CDR Data: Backup all the data except the CDRs.
� Backup CDR: Login the Linux server with SSH tools, enter the path
“/var/lib/mysql/vos3000db” and backup the CDRs. For example, to
back up the CDRs in May 2010, copy the files “e_cdr_201005*”.
(* To back up the whole system data, simply back up all the files in the path
“/var/lib/mysql/vos3000db”)
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2.12.62.12.62.12.62.12.6 OnlineOnlineOnlineOnline UserUserUserUser
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<System Management>→<Online User>
All the users currently logged in will be shown.
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167
2.132.132.132.13 NumberNumberNumberNumber ManagementManagementManagementManagement
2.13.12.13.12.13.12.13.1 NumberNumberNumberNumber SectionSectionSectionSection QueryQueryQueryQuery
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Number Management>→<Number Section
Query>
The number segments currently used and unused will be shown to facilitate
number segment management and allocation.
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2.13.22.13.22.13.22.13.2 MobileMobileMobileMobile AreaAreaAreaArea
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Number Management>→<Mobile Area>
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169
2.13.32.13.32.13.32.13.3 CityCityCityCity CodeCodeCodeCode
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Number Management>→<City Code>
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170
2.13.42.13.42.13.42.13.4 AreaAreaAreaArea InformationInformationInformationInformation
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Number Management> → <Area
Information>
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171
2.13.52.13.52.13.52.13.5 NumberNumberNumberNumber TransformTransformTransformTransform
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation> → <Number Management> → <Number
Transform>
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2.13.62.13.62.13.62.13.6 CallerCallerCallerCaller ListListListList
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Number Management>→<Caller List>
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173
2.13.72.13.72.13.72.13.7 CalleeCalleeCalleeCallee ListListListList
HowHowHowHow totototo StartStartStartStart
� Double-click <Navigation>→<Number Management>→<Callee List>
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174
3333 SupplementSupplementSupplementSupplement
3.13.13.13.1 FiltersFiltersFiltersFiltersThe wildcard characters “*” and “?” can be used to specify filter criteria. For
example, the filter criterion “800*” indicates all strings starting with “800”, and
the filter criterion “888??000” represents all 7-digit strings that start with “888”
and end with “00”.
The time of filter criteria in CDR and related spreadsheets can be specified
according to either <Beginning of the call> or <End of the call>. When <Beginning
of the call> is specified, then calls started in the specified time span will be matched.
Otherwise, calls ended in the specified time span will be matched. Usually,
operators use the time of the <End of the call> to classify calls.
3.23.23.23.2 ShortcutsShortcutsShortcutsShortcutsF5: Enable filtering
CTRL + C: Copy the selected table cells
ALT + F: Open <Rate Management>
ALT + K: Open <Shortcuts>
ALT + S: Open <Package Management>
ALT + D: Open <Mapping Gateway>
ALT + G: Open <Routing Gateway>
ALT + C: Open <Account Management>
ALT + P: Open <Phone Management>
ALT + A: Open <Current Call>
ALT + H: Open <CDR>
ALT + U: Open <User Management>
ALT + L: Open <System Log>
3.33.33.33.3 CellCellCellCell ColorsColorsColorsColorsColorsColorsColorsColors ofofofof TableTableTableTable CellCellCellCell
White: Normal
: To be added after clicking the “apply” button
: To be modified after clicking the “apply” button
: To be deleted after clicking the “apply” button
: Selected
: Operation failed
ColorsColorsColorsColors ofofofof GatewayGatewayGatewayGateway TableTableTableTable CellCellCellCell
: Bar outgoing/incoming calls
: Bar all calls
Chapter 3: Supplement
175
: Conflict IP address configurations for mapping gateways
ColorsColorsColorsColors ofofofof AccountAccountAccountAccount TableTableTableTable CellCellCellCell
: Insufficient balance
: Account terminated
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176
3.43.43.43.4 RewriteRewriteRewriteRewrite RulesRulesRulesRulesFind what: The prefix to be found
Replace with: The prefix to be replaced with
The following are examples of substitutions:Findwhat
Replacewith
Number beforesubstitution
Number aftersubstitution Memo
0 0 02584316146 02584316146 No substitution
010 025 01012345678 02512345678
025 02584316146 84316146 The prefix “025” removed
* 025* 117 025117 Add “025” to every number
025* 010 02584316146 010Replace all numbers starting
with “025” with “010”
025* 010* 02584316146 01002584316146
* 02584316146This rule clears off all
numbers
* 12345678 02584316146 12345678Replace all numbers with
“12345678”
025*8008100-80
0812102584316146
8008100 or
8008101 or …
The substituted number can be
any one between “8008100” and“8008121”
*12345?78 02584316146
12345178 or
12345278 or …
“?” will be replaced with a
digit randomly generated by
the system
*
12345678;
8008100-80
08121;
12345?78
02584316146
12345678, or any
number between
8008100 and
8008121, or
12345?78 (“?”can be any
digit)
One of the three substitution
targets will picked at random
(with uniform probability),
and substitution will be
performed accord to that.
0??8
4318431 02584316146 84316146
There can be any two digits
placed in between the “0” and
“8” in the original prefix
Multiple substitution targets can be specified, separated by the symbol “;”.
When the symbol “?” exists in the substitution targets, each “?” will be
replaced by randomly generated digit. The “?” can occur more than once in the
target pattern.
When multiple Rewrite Rules exist, the longest matching pattern will be
selected. For example, if there are two Rewrite Rules: one replaces “0” with “0”,
while the other replaces “010” with “025”, then the number “01012345678”
will be replaced with “02512345678” (since “010” is longer than “0”). The
pattern “*” has the lowest priority and will only be matched when there are no
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178
3.53.53.53.5 ParameterParameterParameterParameter SpecificationSpecificationSpecificationSpecification
3.5.13.5.13.5.13.5.1 SoftSoftSoftSoft SwitchSwitchSwitchSwitch ParameterParameterParameterParameter
3.5.1.13.5.1.13.5.1.13.5.1.1 H323H323H323H323 ParameterParameterParameterParameter SettingsSettingsSettingsSettings
SS_H245PORTH245 Port Range
Use, to separate begin port and end port.
SS_H323DEFAULTNUMBERINGPLAN
Default Q.931 NumberingPlan
This value will be used when routing gateway set
Default as Q.931 NumberingPlan value.
SS_H323DEFAULTNUMBERTYPE
Default Q.931 NumberType
This value will be used when routing gateway set
Default as Q.931 NumberType value.
Some system and device need special
NumberingPlan and NumberType value to make call.
SS_H323DEFAULTPROGRESSINDICATOR
Default Q.931 ProgressIndicator
This value will be used when routing gateway set
Default as Q.931 ProgressIndicator value.
Some system and device need special
PorgressIndicator value to play ring-back tone.
SS_H323DTMFMETHOD
Default H323 DTMF Send Mode
When sending DTMF to callee, if "DTMF Send(H323)"
is Auto and Soft Switch failed to get callee's
DTMF capability set, this mode will be used.
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179
3.5.1.23.5.1.23.5.1.23.5.1.2 SIPSIPSIPSIP ParameterParameterParameterParameter SettingsSettingsSettingsSettings
SS_SIPAUTHENTICATIONCODE
Return Code for SIP Auth-Failure(Terminal
Registration Failed or Call Authentication
Failure)
SS_SIPAUTHENTICATIONRETRY
Retry times for SIP Auth-Failure
If authentication exceeded the retry times, Soft
Switch will reject the call.
SS_SIPAUTHENTICATIONTIMEOUT
Time for SIP Authentication
If caller failed to get authentication within
the time, Soft Switch will reject the call.
SS_SIPNOTIMERMAXSESSIONTIME
Maximum Conversation Time for Non-TIMER SIP
Caller
If SIP caller doesn't support "timer", soft
switch will stop the call when the time is up.
SS_SIPREGISTEREXPIRESIP Registration Expiration Time to Other
Server(seconds) 20-7200
SS_SIPREGISTERRETRYDELAYResend Interval for SIP Registration when
Failed(Second) 30--600
SS_SIPSENDRETRY Times of Resend SIP Message
SS_SIPRESENDINTERVAL
Resend SIP Message Interval (Second)
If got no response or confirm within the time,
Soft Switch will resend SIP message.
If exceeded the retry times, Soft Switch will
stop sending and regard as call failure, then try
another gateway or hangup.
SS_SIPSESSIONTIMEOUTEARLYHANGUPSIP Timer no reinvite (update) Early
Hang up(Second) 0--60
SS_SIPSESSIONTTL
Detecting SIP Connected Status Interval(Second)
If SIP caller supports "session-timer", within
the time Soft Switch will detect connect status
according to the retry times.
If got no confirm message, Soft Switch will
regard as call finish, then hang up.
SS_SIPSESSIONUPDATESEGMENT SIP Timer reinvite (update) Interval 2--10
SS_SIPUSERMAXERRORS Maximum Error Times when Register 1-999
SS_SIPUSERMINCALLPDD Minimum Connect Delay when Register 0-10000
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180
3.5.1.33.5.1.33.5.1.33.5.1.3 SystemSystemSystemSystem ParameterParameterParameterParameter
SS_ACCOUNTINDICATIONMETHOD Insufficient Balance Alarm Mode
SS_ACCOUNTINDICATIONMONEYInsufficient Balance Alarm Threshold
1-99999
SS_ACCOUNTINDICATIONTIMEInsufficient Remaining Duration Alarm
Threshold(Minute) 1-100000
SS_CALLFAILEDINDICATIONENABLE Prompt Phone Call Failed
SS_CALLFORWARDUSINGORIGINALCALLERUse the Original Caller as Forward Display
Number
SS_CALLREMAINTIMEINDICATIONBOUNDARYTime of Prompt Phone Remaining
Duration(Minute) 1--60
SS_CALLREMAINTIMEINDICATIONENABLE Prompt Phone Remaining Duration
SS_CALLREPORTIP Call State Notify Address
SS_CALLREPORTPORT
Call State Notify Port
Soft Switch will send each call's state
(Ring/ Connect/ Hang up) to the IP and PORT.
If IP is empty or PORT is 0, notify won't be
send.
SS_CALLREPORTRETRY Call State Notify Retry Times
SS_CALLREPORTRETRYINTERVAL
Call State Notify Retry Interval(Second)
If got no response within retry interval,
Soft Switch will resend notice.
If exceeded the retry times, Soft Switch will
stop sending notice.
SS_CALLTRANSFERENTRYKEY
Start Button for Call Transfer
After call connection, callee can press the
key to enter the transfer number.
SS_CALLTRANSFERDIALKEY
Dial Button for Call Transfer
When in the transfer state, after enter the
transfer number, callee press this key to
transfer the call.
SS_CALLTRANSFERDTMFTIMEOUT
Waiting time for Automatic Call
Transfer(Second)
When in the transfer state, after enter the
transfer number, call will be automatically
transferred, if the DIAL key is not pressed
by the callee.
SS_CALLTRANSFERENTRYKEY Start Button for Call Transfer
SS_CALLTRANSFERTRANSMITRINGTONE
Send Color Ringback Tone when Call Transfer
If ON and new callee has color ring, system
will send the ring to caller.
If OFF, system won't send new callee's color
ring, just wait for connecting the callee.
SS_CDRRECORDILLEGALCALL
Record Illegal Call
If OFF, unauthorized calls(phone or gateway
not exist) won't make CDR.
If ON, all calls will make CDR.
SS_CDRRECORDNONCONNECTWhen saving CDR as TXT, contains CDR, which
holdtime is 0s.
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181
If ON, CDR with 0 holdtime will be written
into file.
If OFF, all CDR will be written into file.
SS_CDRRECORDTOFILE
Save CDR as TXT
If ON, Soft Switch will save CDR as text file
in installation directory (Default:
/usr/kunshi/mbx3000/cdr), name format
"2009100101.txt", one file per hour.
SS_CONFERENCEIP Conference IP, separated by commas
SS_CONFERENCEKEY Key to Enter Conference
SS_CONFERENCEPORT Conference Port 1-65535
SS_DEFAULT_LOCALIP Default Local Address
SS_DTMFTIMEOUTWaiting time for Automatic Call Transfer
2-20
SS_ENABLEMOBILEAREAAPPEND
Automatically Add Area Code for Mobile
If ON, <Routing Gateway> → <Additional
Settings>→<Routing Settings>→
<Automatically Add Area Code for Mobile>
will take effect.
If OFF, above settings will be disabled.
SS_ENDPOINTEXPIRE
Terminal Registration Expiry Time(Second)
After registration, if no lightweight
registration message is received within the
time, Soft Switch will regard as terminal not
on-line.
SS_ENDPOINTREGISTERREPLACEAllow replace the current registered users
when terminal registration.
SS_ENDPOINTREGISTERRETRYMax retry times when terminal registration.
0-999
SS_ENDPOINTREGISTERSUSPENDDisable duration after exceed retry times
for when terminal registration. 60-3600
SS_ENDPOINTTIMETOLIVE
Interval for Lightweight Registration of
Terminal (Second)
After registration, Soft Switch will send
response packet, which include the
re-register time interval.
SS_GATEWAYACDRESERVETIMELength for Routing Gateway's ACD
Routing(Second) 300--86400
SS_GATEWAYACDRESERVETIMESEPARATESection for Routing Gateway's ACD
Routing(Calculated as the Step Size) 5--24
SS_GATEWAYASRROUTESORTCONFIG Position for Routing Gateway's ASR Routing
SS_GATEWAYASRROUTETIMELength for Routing Gateway's ASR
Routing(Second) 300--86400
SS_GATEWAYASRROUTETIMESEPARATESection for Routing Gateway's ASR
Routing(Calculated as the Step Size) 5--24
SS_GATEWAYFEERATEROUTEBEFOREASR Rate Routing priority over ASR Routing
SS_GATEWAYFEERATEROUTESORTCONFIG Position for Routing Gateway's Rate Routing
SS_GATEWAY_AUTOSWITCH_LIMIT Times limit for Routing Gateway Auto-Switch
SS_GCINTERVALInterval for Clean Useless Data of
Soft Switch(Second)
Chapter 3: Supplement
182
SS_LOCALRINGINGFILE
Local Ring Name
The name of phone's local ring file.
This file must in the server's voice
directory without language directory.
SS_MAXCALLDURATIONMax Conversation Limitation(Second)
1--86399
SS_MEDIACHECKTIMEOUTNo Media Data Hang Up Duration(Minute)
1--120
SS_MEDIAPROXYBEHINDNAT
Forward Voice for Registered Terminals using
NAT
On: Server will forward terminal's media,
which registered in LAN.
SS_MEDIAPROXYBETWEENNETForward Voice for Calls between Different
Networks
SS_MEDIAPROXYMODE
Media Proxy
Auto: Use phone or gateway's settings.
On: Forward all calls' media ignore phone or
gateway's settings.
Off: Do not forward any call's media; ignore
phone or gateway's settings.
SS_MEDIAPROXYRTPPORTRTP Port for Forwarding Voice
Use, to separate the start and end port.
SS_MEDIAPROXYRTPPORTRTP Port for Forwarding Voice, use Comma to
Separate the Start and End port
SS_MEDIAPROXYSAMENATForward RTP for Registered Terminals in the
same NAT
SS_MOBILEE164LENGTH
Length limit for Mobile Number
Separated by , (Maximum 31), use 0 for allow
all the length.
When routing gateway enables caller number
restriction or callee number restriction,
this will be used to restrict mobile number.
SS_NONSTANDARDPREFIX
Non Standard E164 Prefix
Separated by ,.
When routing gateway enables <Automatically
Add Area Code for Mobile> or caller/callee
number restriction, Soft Switch will remove
non standard e164 prefix first, then add area
code and check number.
SS_REPLYUNAUTHORIZED
Respond to Unauthorized Registration or Call
Off: When number not exists or illegal call,
Soft Switch won't send register failed
message.
SS_REGISTERTRACEMAXSIZERegistration Track Maximum Data Size(MB)
1-20
SS_REPLYUNAUTHORIZED
Respond to Unauthorized Registration or Call
Off: When number not exists or illegal call,
Soft Switch won't send register failed
message.
SS_TCPCLOSERESET Close TCP connection in Direct Reset mode.
Chapter 3: Supplement
183
On: Send TCP RST directly to close TCP
connection.
Off: Send FIN to close TCP connection
normally.
(*** For high concurrency, use RST to close
TCP connection can get better performance.)
SS_TIMEOUTCALLFORWARDNRTime for Call Forwarding, When No
Reply(Second)
SS_TIMEOUTPHONEHANGUP Time for Hang Up, When No Reply(Second)
SS_TRACEFILELENGTHSize of Debug File(KB)
If exceeded, the file will be over written.
SS_TRACEMASK
Set Display of Debug Information
For Technical Support only.
Type:
ERROR – Error Information
WARNING – Warning Information
SIPMESSAGE – SIP Registration Message
H323RAS – H323 Registration Message
SS_TRACETOFILE
Output Debug Information into File
On: Record Soft Switch debug information in
installation directory (Default:
/usr/kunshi/mbx3000/log) from log_0 to
log_9.
SS_UNBOUNDINDICATIONENABLE Prompt whether the Phone Card is Binded
SS_VALUEADDEDSERVICEIP Value Added Server IP
SS_VALUEADDEDSERVICEPORT Value Added Server Port 1-65535
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184
3.5.23.5.23.5.23.5.2 IVRIVRIVRIVR ParameterParameterParameterParameter
3.5.2.13.5.2.13.5.2.13.5.2.1 CommonCommonCommonCommon ParameterParameterParameterParameterIVR_CODECPREFORDER Voice Codecs Priority
IVR_DEFAULTERRORAUDIO Default Error Message Voice
IVR_DEFAULTLANGUAGE
When audio service's language not specified or
bind language is empty, this language will be
used.
IVR_ENABLEPARSEINBAND Inband Dtmf Analysis
IVR_PARSEDTMFMODE Dtmf Analysis Mode
IVR_RINGINGTIMEOUTMaximum alerting time for calling IVR and IVR
call out when no reply. (Second) 10--600
IVR_RTPPORT Media Port Range
IVR_SETUPTIMEOUT
Maximum time for SETUP signaling when IVR call
out, if no Ringing is received, IVR will hangup
the call.
IVR_SIPNOTIMERMAXSESSIONTIMEMaximum Conversation Time for Non-Timer SIP
Caller. 600-14400
IVR_SIPRESENDINTERVAL Interval for Resend SIP Message(seconds) 3-60
IVR_SIPSENDRETRY Times of Resend SIP Message. 0-10
IVR_SIPSESSIONRETRYRetry Times for Detecting SIP Connected Status
3-10
IVR_SIPSESSIONTTLInterval for Detecting SIP Connected
Status(seconds) 90-14400
IVR_SOFTSWITCHIPADDRESS IP of Soft Switch
IVR_SOFTSWITCHSIPPORT Port of SIP SoftSwitch 1-65535
IVR_SSAVAILABLEIP Access IP List, separated by commas
IVR_TRACEFILESIZESize of SoftSwitch's Debug File(KB)
4096-4096000
IVR_TRACEMASK Set Display of Debug Information
IVR_TRACETOFILE Output Debug Information into File
Chapter 3: Supplement
185
3.5.2.23.5.2.23.5.2.23.5.2.2 Direct/CallbackDirect/CallbackDirect/CallbackDirect/Callback DeviceDeviceDeviceDevice ParameterParameterParameterParameterIVR_CALLREPORTIP Call State Notify Address
IVR_CALLREPORTPORT Call State Notify Port 1-65535
IVR_CALLREPORTRETRY Call State Notify Retry Times 0-10
IVR_CALLREPORTRETRYINTERVAL Call State Notify Retry Interval 3-60
IVR_ENABLECARDLINERESTRICT
Restrict on phone card's concurrency.
On: To let only one concurrency for each phone
card, when using IVR.
IVR_SHORTE164AUTORECORDENABLE Auto Save Number Function
IVR_SHORTE164AUTORECORDLENGTH Auto Save Number Suffix 1-10
IVR_SHORTE164AUTORECORDMAXNUMBER Auto Save Number Amount 1-10
Chapter 3: Supplement
186
3.5.2.33.5.2.33.5.2.33.5.2.3 IPIPIPIP PBXPBXPBXPBX DeviceDeviceDeviceDevice ParameterParameterParameterParameterIVR_CALLREPORTIP Call State Notify Address
IVR_CALLREPORTPORT Call State Notify Port 1-65535
IVR_CALLREPORTRETRY Call State Notify Retry Times 0-10
IVR_CALLREPORTRETRYINTERVAL Call State Notify Retry Interval 3-60
IVR_VOICEMAILEXPIREDAY Voice Mail Preservation Days 1-31
IVR_VOICEMAILMAXNUMBER Voice Mail Max Items 1-30
IVR_VOICEMAILMAXTIME Voice Mail Recording Length(seconds) 30-300
IVR_VOICEMAILWELCOME Default Audio for Voice Mail Access
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187
3.5.2.43.5.2.43.5.2.43.5.2.4 ConferenceConferenceConferenceConference DeviceDeviceDeviceDevice ParameterParameterParameterParameterCONFERENCE_ENABLENOISEREDUCTION Denoise
CONFERENCE_KEEPTIMEWITHOUTHOST Sustainable time after host leaving. 0-7200
CONFERENCE_MAXTEMPORARYMEMBERMember limitation of each temporary conference.
0-500
CONFERENCE_MAXTEMPORARYROOMMember limitation of temporary conferences.
0-500
Chapter 3: Supplement
188
3.5.2.53.5.2.53.5.2.53.5.2.5 ValueValueValueValue AddedAddedAddedAdded DeviceDeviceDeviceDevice ParameterParameterParameterParameterIVR_ALARMCALLERE164 Voice Alarm Caller Number
IVR_ALARMCONFIRMKEY Voice Alarm Confirm Key
IVR_ALARMPERIOD Voice Alarm Period(minutes) 5-60
IVR_ALARMPREAUDIO Voice Alarm Pre-Prompt Audio
IVR_ALARMRETRY Voice Alarm Retry Times 0-10
IVR_ALARMRETRYINTERVAL Voice Alarm Retry Interval 10-300
IVR_VOICEMAILEXPIREDAY Voice Mail Preservation Days 1-31
IVR_VOICEMAILMAXNUMBER Voice Mail Max Items 1-30
IVR_VOICEMAILMAXTIME Voice Mail Recording Length(seconds) 30-300
IVR_VOICEMAILWELCOME Default Audio for Voice Mail Access
Chapter 3: Supplement
189
3.5.33.5.33.5.33.5.3 SystemSystemSystemSystem ParameterParameterParameterParameter
SERVER_ACCOUNTEXPIREDELAYAFTERPA
YMENT
After payment (include phone card pay), if
amount > 0, the account's expiry date will
extend many days since the payment date.
SERVER_ACCOUNTEXPIRENORMALACTIVA
TIONDISCOUNT
Deduct Original Amount Percent, when Normal
Recharge to Expired Account(%) 0--100
SERVER_ACCOUNTEXPIRENORMALACTIVA
TIONFEE
Deduct Fee per Day, when Normal Recharge to
Expired Account(Dollar) 0--10000000
SERVER_ACCOUNTEXPIREPHONECARDACT
IVATIONDISCOUNT
Deduct Original Amount Percent, when Recharge
using Phone Card to Expired Account(%) 0--100
SERVER_ACCOUNTEXPIREPHONECARDACT
IVATIONFEE
Deduct Fee per Day, when Recharge using Phone
Card to Expired Account(Dollar) 0.0--10000000
SERVER_ALARM_DISABLE Alarm Suppression
SERVER_ALARM_E164S Voice Alarm Call Number
SERVER_ALARM_EMAIL Alarm E-Mail Address
SERVER_ALARM_EMAIL_DELAY Delay of E-Mail Alarm 60-7200
SERVER_ALARM_ENABLE_EMAIL E-Mail Alarm
SERVER_ALARM_ENABLE_VOICE Voice Alarm
SERVER_CDRMAXQUERYDAYINTERVALMaximum Interval for CDR Inquiry(Day)
This will affect all CDR query operation.
SERVER_CDRMINTIME
If hold time <= this value, system won't bill.
If hold time > this value, system will billing
as normal and fee time will include this value.
SERVER_CDRQUERYDENYTIME
No CDR Query Time(24 hour)
Example: 18,20 means from 18:00 to 19:00 and
20:00 to 21:00 cannot query CDR.
SERVER_CDRRECORDEZEROHOLDTIMEOn: Record CDR with 0 hold time.
Off: Don't record CDR with 0 hold time.
SERVER_CUSTOMERALARMMONEY
When account's balance lower than this value,
the line will become pink in the <Account
Management>.
SERVER_DATABASEVERSION Version of Database Table Structure
SERVER_DNSUPDATEINTERVAL Domain Update Cycle 300--86400
SERVER_FORWARDBILLINGPREFIX Call Transfer Billing Prefix
SERVER_GATEWAYCHATSIZE Default Gateway Number in Gateway Chart 1--50
SERVER_GATEWAYROUTEPREFIX
Additional Routing Prefix
Example: 88,99 means when callee is 88123 or
99123, CDR will be charged as 123.
SERVER_HOLDTIMEPRECISION Charged Duration Precision 0--3
SERVER_IPPBX_DEFAULTLANGUAGE Default Language of IP PBX Service
SERVER_MAXCDRPENDINGLISTSIZE
Non-editable.
If server cannot process CDR in time, when the
number of unprocessed CDR reaches this value,
system will enter safe status and reduce call
performance.
SERVER_MAX_OBJECT_SIZE Capacity of System Space(thousands) 150-100000
SERVER_MONEYPRECISION Amount Display Precision 2--7
SERVER_NOCDRE164SCallees in this part will be Toll-free and not
make CDRs.
Chapter 3: Supplement
190
SERVER_PASSWORDLENGTH Default Length of Password 1--12
SERVER_PHONECARDPAYRELATETOAGENT
Charge Agent Accounts, which Use Lower Rate, at
the same time, when customers use Phone Card to
do charge.
SERVER_PHONECARD_AUTO_UNBIND_HOU
RINDAY
Checking Time for Phonecard Account Automatic
Unbind 0--23
SERVER_PHONECARD_AUTO_UNBIND_REM
AIN_MONEYRemain Money for Phonecard Automatic Unbind
SERVER_QUERYMAXONEPAGESIZE
Maximum Number of Data per Page
Maximum value of
SERVER_QUERYONEPAGESIZE
SERVER_QUERYMAXSIZE
Data Query Limit
If query item exceeded this value, data won't
be sent and user will get message "Too many
Data, please adjust filters to retry".
SERVER_QUERYONEPAGESIZE Number of Data per Page(Item)
SERVER_REPORTCLEARINGCUSTOMERFEE Auto Generate Settle-Account Details Report
SERVER_REPORTCLEARINGCUSTOMERIOAuto Generate Account Settlement Balance
Report
SERVER_REPORTCLEARINGGATEWAYFEE Auto Generate Settle-Gateway Details Report
SERVER_REPORTCUSTOMERFEE Auto Generate Revenue Details Report
SERVER_REPORTCUSTOMERIO Auto Generate Account Balance Report
SERVER_REPORTCUSTOMERLOCATIONFEE Auto Generate Account Area Detail Report
SERVER_REPORTGATEWAYFEE Auto Generate Gateway Bill Report
SERVER_REPORTPHONECARDE164FEE Auto Generate Bind Number Bill Report
SERVER_REPORTPHONECARDFEE Auto Generate Phone Card Bill Report
SERVER_REPORTPHONEFEE Auto Generate Phone Bill Report
SERVER_SERVICEE164SCallees in this part will be Toll-free and
make CDRs.
SERVER_SMTPECUSTOMEREMAILSend Account Consumption Email
Automatically
SERVER_SMTPFROM SMTP Domain Name
SERVER_SMTPSERVER SMTP Server IP
SERVER_SUPPORTEXPIRENOTIFY Technical Support Expire Reminder
SERVER_TRACEFILELENGTHSize of Debug File(KB)
If exceeded, the file will be over written.
SERVER_TRACEMASKSet Display of Debug Information, for Technical
Support only.
SERVER_TRACETOFILEOutput Debug Information into File, for
Technical Support only.
WEB_PHONEBOOKCALLBACKACCESSNUMBE
R_CARD
Access Number for Web Phonebook billing by
Phone Card
WEB_PHONEBOOKCALLBACKACCESSNUMBE
R_PHONE
Access Number for Web Phonebook billing by
Phone Number
Chapter 3: Supplement
191
3.63.63.63.6 CallCallCallCall TrackTrackTrackTrack
HowHowHowHow totototo StartStartStartStart
� Click <System>→<Call Track>
OperationOperationOperationOperation DetailsDetailsDetailsDetails
� Trace Length: The capture length of CALLFLOW, above the time, capture
will stop.
� File Size Limit: The size of CALLFLOW file, when above, file will be
overwritten.
Chapter 3: Supplement
192
Possible causes for call termination
3.6.13.6.13.6.13.6.1 TerminationsTerminationsTerminationsTerminations causedcausedcausedcaused bybybyby thethethethe serverserverserverserverTerminations caused by the server are all defined by VOS3000. For any
questions related to this kind of causes, please consult your system supplier.
Following are the causes of this kind:
� Response timeout: The called did not answer the phone before the timeout
limit was reached. The timeout limit can be set either by the “Alerting” signal of
Routing Gateway (when the call is processed through Routing Gateway) or by the
“SS_TIMEOUTPHONEHANGUP” parameter in the Soft Switch system (when the
call is directed to a phone)
� Protocol limit: The server cannot process this type of protocol
� Connection timeout: No response to the SIP message was received after
specified number of trials. The maximal number of trials can be specified by the
“SS_SIPRESENDINTERVAL” and “SS_SIPSENDRETRY” parameters in the Soft
Switch system.
� Busy: The number being called is busy.
� Account locked: The account is disabled. It may also due to the lockdown
of its agent account.
� Session timeout: The caller or the called supports the SIP Timer protocol,
yet it has not received the updating signal within a time limit; or, neither does the
caller nor the called support the SIP Timer protocol, yet the session time exceeded
the value specified by the system parameter
SS_SIPNOTIMERMAXSESSIONTIME”.
� Caller’s number restricted: The length of the caller’s number exceeds
the length specified by the system parameter “SS_CALLERALLOWLENGTH”.
� Called number restricted: The length of the called number exceeds the
length specified by the system parameter “SS_CALLERALLOWLENGTH”.
� Proceeding timeout: No response is received from the server within the
time limit. The time limit can be specified by the “Setup” and “Callproceeding”
parameters in the routing gateway.
� Caller’s number prefix restricted: The mapping gateway does not accept
the caller’s number prefix.
� Unregistered: The terminal is not register, and is not allowed to make the
call.
� Called number locked: The called is currently locked.
� Called number prefix restricted: The gateway for the caller or the called
gateway does not accept the called number prefix.
� Caller locked: The caller is currently locked.
Chapter 3: Supplement
193
� Connection establishment timeout: The connection is not established
within the timeout limit set by the mapping gateway. The time limit can be changed
by setting the proceeding timeout parameter in the mapping gateway.
� Account expired: The account is expired.
� Connection limit exceeded: The maximum number of outgoing calls is
reached. The maximum number can be specified in the system.
� Forcible hang-up: The server disconnected the session, usually because the
client chose to end the session in their user interface.
� Account disabled: The account is currently disabled. Please check the
status of the account it belongs to.
� The called not online: There is no appropriate device to accept this call. For
example, there is no matching routing gateway.
� No-answer forwarding by the caller: The caller has set the no-answer
forwarding
� Timed forwarding: The call matches the timed forwarding criteria specified
in the phone management settings.
� On-busy forwarding: The call matches the on-busy forwarding criteria
specified in the phone management settings.
� No-answer forwarding by the called: The call matches the no-answer
forwarding criteria specified in the phone management settings.
� Forwarding loop: Due to the wrong configuration of users, the forwarding
route has loops.
� Call forwarding by the called: The call matches the call forwarding criteria
specified in the phone management settings.
� Do-not-disturb from the called: The called is in the do-not-disturb status
� Session closed by the called: The called did not send the hang-up signal,
but disconnected the TCP connection
� Session closed by the caller: The caller did not send the hang-up signal, but
disconnected the TCP connection
� Illegal call: The call comes from an unauthorized IP address and the
caller’s number is not registered in the system.
� No matching rate: There is no rate that matches this call.
� No matching account: There is no account to bill this call.
� Insufficient balance: The account has insufficient balance
� Call restriction: The call is prevented by restrictions (such as <International
call>) set by the phone or the gateway.
� Hang-up by the called: The hang-up signal comes from the called.
� Hang-up by the caller: The hang-up signal comes from the caller.
Chapter 3: Supplement
194
3.6.23.6.23.6.23.6.2 TerminationsTerminationsTerminationsTerminations causedcausedcausedcaused bybybyby VoIPVoIPVoIPVoIP devicesdevicesdevicesdevicesTerminations caused by devices are defined by device manufacturers. Please
consult the manufacturers for detailed information about these causes.
3.6.2.13.6.2.13.6.2.13.6.2.1 H323H323H323H323 devicesdevicesdevicesdevices
UnknownCauseIE
UnallocatedNumber
NoRouteToNetwork
NoRouteToDestination
SendSpecialTone
MisdialledTrunkPrefix
ChannelUnacceptable
CallAwarded
Preemption
PreemptionCircuitReserved
NormalCallClearing
UserBusy
NoResponse
NoAnswer
SubscriberAbsent
CallRejected
NumberChanged
Redirection
ExchangeRoutingError
NonSelectedUserClearing
DestinationOutOfOrder
InvalidNumberFormat
FacilityRejected
StatusEnquiryResponse
NormalUnspecified
NoCircuitChannelAvailable
CallQueued
NetworkOutOfOrder
FrameModeOOS
FrameModeOperational
TemporaryFailure
Congestion
AccessInformationDiscarded
RequestedCircuitNotAvailable
Chapter 3: Supplement
195
PrecedenceCallBlocked
ResourceUnavailable
QoSNotAvailable
RequestedFacilityNotSubscribed
OutgoingCallsBarred
OutgoingCallsBarredInCUG
IncomingCallsBarred
IncomingCallsBarredInCUG
BearerCapNotAuthorised
BearerCapNotPresentlyAvailable
InconsistentOutgoingIE
ServiceOptionNotAvailable
BearerCapNotImplemented
ChannelTypeNotImplemented
RequestedFacilityNotImplemented
OnlyRestrictedDigitalBearerCapAvailable
ServiceOrOptionNotImplemented
InvalidCallReference
IdentifiedChannelNonExistent
CallIdentifyNotSuspendedCall
CallIdentifyInUse
NoCallSuspended
ClearedRequestedCallIdentity
UserNotInCUG
IncompatibleDestination
NonexistentCUG
InvalidTransitNetwork
InvalidMessageUnspecified
MandatoryIEMissing
MessageTypeNonexistent
MessageNotCompatible
IENonExistantOrNotImplemented
InvalidIEContents
MessageNotCompatibleWithCallState
TimerExpiry
ParameterNonexistent
UnrecognisedParamaterDiscarded
ProtocolErrorUnspecified
Chapter 3: Supplement
197
3.6.2.23.6.2.23.6.2.23.6.2.2 SIPSIPSIPSIP devicesdevicesdevicesdevices
Multiple Choices
Moved Permanently
Moved Temporarily
Use Proxy
Alternative Service
Bad Request
Unauthorized
Payment Required
Forbidden
Not Found
Method not Allowed
Not Acceptable
Proxy authentication Required
Request Timeout
Gone
Request Entity Too Large
Request-URI Too Long
Unsupported Media Type
Unsupported URI Scheme
Bad Extension
Extension Required
Session Interval Too Small
Interval Too Brief
Temporarily Unavailable
Call/Transaction Does not Exist
Loop Detected
Too Many Hops
Address Incomplete
Ambiguous
Busy Here
Request Terminated
Not Acceptable Here
Request Pending
Server Internal Error
Not Implemented
Bad Gateway
Service Unavailable
Chapter 3: Supplement
198
Server Time-out
Version not Supported
Message Too Large
Busy Everywhere
Decline
Does not Exist Anywhere
Not Acceptable
Chapter 3: Server maintenance
199
4444 ServerServerServerServer MMMMaintenanceaintenanceaintenanceaintenance
4.14.14.14.1 StartStartStartStart ServiceServiceServiceService� Start high performance media proxy: /etc/init.d/empd start
� Start IVR: /etc/init.d/ivrd start
� Start soft switch: /etc/init.d/mbx3000d start
� Start operation support system: /etc/init.d/vos3000dall start
4.24.24.24.2 StopStopStopStop ServiceServiceServiceService� Terminate soft switch: /etc/init.d/mbx3000d stop
� Terminate operation support system: /etc/init.d/vos3000dall stop
� Terminate IVR: /etc/init.d/ivrd stop
� Terminate high performance media proxy: /etc/init.d/empd stop
(* Under the Linux AS 5 environment, the high performance media proxy can
only be terminated after the termination of soft switch)
4.34.34.34.3 RestartRestartRestartRestart ServiceServiceServiceService� Restart soft switch: /etc/init.d/mbx3000d restart
� Restart IVR: /etc/init.d/ivrd restart
� Restart operation support system: /etc/init.d/vos3000dall restart
Chapter 5: Installation
200
5555 InstallationInstallationInstallationInstallation
Please visit http://www.linknat.com/eng/support/downloads.html to get the
installation
package for the client.
The installation package is an executable file and can be installed right after
download.
The installation process follows the standard pattern of Windows installation,
which will not be described here.
For any further questions, please visit www.linknat.com and contact us.