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Knowledge Management and

Intelligence Analysis Tools

Innovations in Justice:

Information Sharing Strategies and Best Practices

June 2007Kristie L. Manzi

Senior Management Analyst Supervisor

Florida Department of Law Enforcement

Office of Statewide Intelligence

Financial Crime Analysis Centerkristiemanzi@fdle.state.fl.us

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Knowledge Management

Knowledge Management comprises a range ofpractices used by organizations to identify,create, represent, and distribute knowledge for

reuse, awareness and learning.

Source: Wikipedia.org

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Knowledge Management

Programs are typically tied to organizationalobjectives and are intended to achieve specificoutcomes, such as

shared intelligence

improved performance

competitive advantage higher levels of innovation

Source: Wikipedia.org

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How does this affect intelligence analysis?

How is knowledge being transferred?

Are we asking the right questions? Do we have

The right information?

Are we producing

The right thing?

Knowledge Management &

Intelligence Analysis

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Knowledge Management &

Intelligence Analysis

Do we understand the data?

Business rules

Limitations

How do we get there?

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Knowledge Management &

Intelligence Analysis

Training/Development

Progression from basic to advanced

Intelligence analysis

Analytical techniques

Computer programs/software

Basic law enforcement intelligence

On-the-job

Specialized

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Knowledge Management &

Intelligence Analysis

Training/Development

Mentoring

Senior analysts

Rotation

Professional development

Retention

Career progression

Continuing education

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Training/Development

Critical product review

Feedback

Peer review

Procedures manuals

Sample products

Process documentation

Knowledge Management &

Intelligence Analysis

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Technology

Absolutely!To augment the intelligence cycle

Collection

CollationAnalysis Dissemination

Issues/ChallengesValidation/Evaluation Critical thinking Motivation

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Planning

CollectionCollection

Planning

EvaluationEvaluation

CollationAnalysis

Dissemination

Re-evaluation

Intelligence Cycle

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The Financial Crime Analysis Center

and Technology

Tactical support to law enforcement andprosecutors

Financial Crimes Enforcement Network (FinCEN)

FDLE Financial Transaction Database

Spreadsheets and pivot table reports

Pattern discovery and visualization tools

Secure, on-line assistance request form

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Knowledge Management &

Intelligence Analysis

The wrong data

Afraid to ask

Dont understand the data

Fails to meet customers needs

No analysis, dressed-upinformation

Challenges

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Knowledge Management &

Intelligence Analysis

Information + Analysis = Intelligence

Right data Validated

Processed

The intelligence process (cycle)

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The Financial Crime Analysis Center

and Technology

Proactive analysis using various on-line financialresources

Develop cases meeting the FDLE investigativestrategy

Use pattern discovery and visualization tools

Trend/pattern analysis

Link and/or event flow analysis and visualization

Spreadsheets & pivot table reports

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Proactive Case Example

The FCAC Use ofTechnology