ROBOTIC PROCESS AUTOMATION (RPA)
WHAT IS IT?
HOW DO WE APPLY IT? GOVERNANCE IS KEY!
March 22, 2018 Samir Bagri Director, Global Business Services
Robotic Process Automation (RPA) | March 22, 2018 | Aptiv Confidential
AGENDA
2
• Aptiv Company Background • Aptiv Global Business Services • Understanding RPA and Automation Trends • Can Robots and Humans really work together? • Robot Governance based on experience • Just Automate (three takeaways)
We are a global technology company that develops safer, greener and more connected solutions, which enable the future of mobility.
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Power and Flexibility of Global Footprint and Talent
$1B Annual engineering investment
$19.3B in bookings 109 manufacturing sites
14 major technical centers
147,000 Employees in 45 countries
6,000 focused on software
$12.9B 2017 Revenue
16,000 engineers
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Urban Mobility CHALLENGES by 2050
BENEFITS of mobility automation to cities
+70% Of Population
5x Emissions
4x Cost
3x Travel time
+40% freight
28% Fewer Vehicles
44% Fewer Parking Spaces
30% Shorter Travel Time
66% Lower Emissions
87% Fewer Accidents
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Aptiv Addressing Mobility's Toughest Challenges Aptiv Provides End-to-end Solutions that Allow us to Commercialize New Mobility
ACTIVE SAFETY
USER EXPERIENCE
CONNECTED SERVICES
AUTONOMOUS SYSTEMS
SOFTWARE
SENSING AND COMPUTING
SIGNAL AND POWER DISTRIBUTION
CONNECTIVITY
SMART VEHICLE ARCHITECTURE SMART MOBILITY SOLUTIONS
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Sensing & Computing
DATA TRANSFER SPEEDS
DECISION MAKING
DATA GENERATION
2015
2020
Future 6+ GBPS1
(~90X)
1.5 GBPS1 (~22X)
65 MBPS1
200 TFLOPS2
(~10kX)
2 TFLOPS2 (~1kX)
< 0.2 TFLOPS2 2TB
.01 2015
2020
Future
Processed
Uncompressed
Compressed
VEHICLES DEMANDING EXPONENTIALLY MORE COMPUTING POWER
40+ Terabytes / Hour
1. Megabits per second and gigabits per second 2. Teraflops (TFLOPS) – trillion floating point operations per second
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Enabling End-To-End Mobility Solutions CONNECTING THE VEHICLE TO THE SURROUNDING ECOSYSTEM; DATA SERVICES AND SMART MOBILITY MOVE BEYOND THE VEHICLE TO CREATE VALUE.
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Aptiv will create the next generation of active safety, autonomous vehicles, smart cities and connectivity.
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Services delivered through a Global footprint… in partnership with Aptiv stakeholders and outside service providers
Aptiv Global Business Services (GBS) – Global Footprint
China (Huaqiao)
India (Hyderabad)
Poland (Krakow)
Mexico (Juarez)
USA (Michigan)
Services Order To Cash - Accounts Receivable - Sales Contract Administration Purchase to Pay - Accounts Payable - Travel & Expense Record to Report - General Accounting - Fixed Assets
2000+ 27 64
Metric touchpoints measured every month
SOX controls applicable to GBS
Operational & business Value metrics measured
Every month
146
700+
~30 ~25
Trial Balances handled
across GBS
Human Resources
Countries Serviced
~12
ERPs Languages supported
Aptiv GBS – Scope and Complexity
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• Drive labor arbitrage through optimal locations
• Drive productivity through Robotic Automation / EOS Business Process Improvement
• Drive business initiatives through Innovative Tools
• End to End
• Accuracy
• Completeness
• Timeliness
• Visibility of Processes
• Standard Procedures
• Continuous Improvement
Metrics Measurement
Audit Results
$$$ Value Creation
Control Service Financials
Aptiv GBS – Focus
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Flashback to March 2015
Video
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Defining Robotic Process Automation (RPA)
Robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems.
IRPA www.irpanetwork.com
Robot mimics Human actions
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Robots range from ‘Macros’ to ‘Intelligent’
Scalable Robot
Process Robot
Knowledge Robot
Competence
Application
Macros Artificial Intelligence
Front end automation
Repetitive rules based tasks, that rely
on structured data
Integration Learning capability
Fuzzy rules and use of
unstructured data
Complex, multi-system dependent
processes
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GBS Robotic Process Automation – Benefits are Real
Productivity Improvement
Payback
FTE Reduction
Processes Applied
• 45%
• 21
• < 6 Months
• Invoice Processing • Cash Application • Intra-company Transactions
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So What is the Catch…
Robots + Humans
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Can Robots and Humans really work together?
• YES, but needs solid Governance Traditionally companies have an HR organization for people Similarly Robots need a seat at the table
• Names / photos / birthdays – iRobot, C3PO, R2D2… • Robot Job Description – what does the robot do… 24x7? • Escalation – if process changes, then who alerts? How?
• Impact on Humans? Job description changes Redeploy / Reskill (similar to the impact of other automation throughout history)
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Robot + Human Governance based on experience
• Change Management – Robot is your friend, not competitor • Installation Orientation – ID, systems access, pilot run through • Human Monitor – Assignment, On/Off, Usage Review, Alerts • Rewards & Recognitions for Human Monitors (robot is part of team)
• Robot Eco System Review – Monitor, Digital Lead, Coders, HR, IT • Continuous Improvement – Process, Controls, Performance
Initial Setup
Ongoing Operations
Operations Maintenance
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Just Automate (Three Takeways)
• Get to know RPA (BPO providers, Software companies, User networks)
• Opportunities – wherever you notice repetitive… Accessing of web or other enterprise applications Copying and Pasting Moving files and folders Opening of E-mail and attachments Making calculations Filling forms
• First Focus on the A in RPA, then Govern the R
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