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March 5, 2012 Continuous Improvement Management SEA Roadmap Process 1.1.4 NTS PIPELine: Process Improvement Execution Dan Cannon NTS Corporate Director of Quality & Regulatory Affairs
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March 5, 2012
Continuous Improvement ManagementSEA Roadmap Process 1.1.4
NTS PIPELine: Process Improvement Execution
Dan Cannon
NTS Corporate Director of Quality
& Regulatory Affairs
www.nts.com
Company Overview
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• NTS (NasdaqNM: NTSC) is an engineering services company providing engineering solutions and services ranging from a complete array of testing to product support
• Founded in 1961, we just celebrated our 50th anniversary.
• 1100+ Employees
• 20+ North American testing locations plus locations in Japan, Germany, and Vietnam
• Revenues approximately $150M
www.nts.com
Capabilities
3Acceleration
Thermal Vacuum Chamber
Vibration
www.nts.com
Capabilities
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EMC/EMI TestingThermal Testing
Shock Testing
www.nts.com
NTS and SEA
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Engaged with SEA for 5+ years.
SEA Certified in Fullerton, CA and Boxborough, MA locations, with more planned. (SEA Site Visits / Open Houses at both locations later this year)
Winner of SEA’s 2011 Leadership and Culture Award.
Our CEO/COO sit on SEA’s Supplier Advisory Council (SAC).
www.nts.com
Continuous Process Improvement 1.1.4 - Criteria
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How does your organization select improvement priorities and review progress on improvement initiatives?
Executive Team members champion initiatives which are reviewed quarterly at strategic planning meetings.
How are process owners, master trainers, and strategic champions included in this process?
Executive Champions charter initiatives and nominate Process Owners and Master Trainers.
What criteria are used to select priorities for improvement?
Alignment to 5 Year Plan, Core Values, Company Strategy Map, ROI, resource utilization.
www.nts.com
Continuous Process Improvement 1.1.4 - Criteria
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How are improvement projects and teams selected and given direction? Process Champion defines Team Charter. Director of Quality provides training and facilitation resources where needed.
How is a standard problem-solving model deployed throughout the organization? The PIPELine process provides a path to process maturity. Many problem solving tools can be employed along this path, including the Corrective/Preventive Action process.
How are recognition and sharing of mistakes and successes accomplished? These are typically accomplished via meetings including Operational Excellence Meetings, All Hand Meetings, Executive Road Shows, Holiday Parties, etc.
www.nts.com
NTS Linkage of L&C Processes
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Plan
Do
Check
Act
www.nts.com
PIPELine
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NTS PIPELine: Process ImProvement Execution
PIPELine ensures NTS follows a structured and standard process to achieve mature best enterprise practices and sustained effectiveness as a result of investing in process improvement.
PIPELine is based on the SEA Lean Process Improvement methodology, Process Maturity Model and tools customized to NTS’ business strategy.
www.nts.com
Process Maturity Model
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Process continuously shows positive trends and benchmarks world class
Process under control, analyzed, and improved using data
Process has certified trainers and is standardized across NTS
Process identified, defined, and has an owner
Process documented to work instruction (Process Map or SOP) level
5
4
3
2
1
www.nts.com
PIPELine Fundamentals
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• All NTS Processes shall have Process Owners and Master Trainers assigned.
• Process Owners are empowered and authorized to define processes company-wide.
• Improvement initiatives are undertaken by Process Owners in alignment with Corporate Strategy.
www.nts.com
PIPELine Fundamentals
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• Improvement Team Members (including Process Owners) are responsible for informing and soliciting feedback from all NTS employees impacted by process improvements/changes.
• Standard Work or a mature standard process is a prerequisite for successfully deploying enterprise tools an systems associated with the process.
• Formal reviews are used to evaluate each level of Process Maturity (PM) and ensure all of these fundamentals are achieved.
www.nts.com
Process Maturity Gate Reviews
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PM Gate Review Group
Primary Deliverable or Input
1 Define the Project
Exec. Team Team Charter
Process Worksheet
2 Stabilize the Process
Leadership Team
Work Instruction
Training Schedule
3 Improve the Process
Corporate Quality
Training Matrix
Internal Audit
4 Control the Process
Leadership Team
Metrics showing goals achieved / process controlled
5 Benchmark World Class
Customer Group
Long Term + trends vs. competitors process
www.nts.com
Process Flow
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www.nts.com
Tracking Progress
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www.nts.com
Collaboration Tool
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www.nts.com
Technology Helps Organize Geographically Diverse Company.
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www.nts.com
Lessons Learned
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• Teams need the most support, facilitation and resources as they develop process maps and work instructions.
• Teams should be empowered, but also accountable for soliciting feedback and buy-in from the organization.
• Process Owners/Teams aligned to a single formal job role have an easier path. When possible, Process Owners should be aligned to formal positions within the org chart.
www.nts.com
Lessons Learned
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• External motivators help. ISO audits, SEA certification, customer requirements.
• A team improving a quantifiable metric, especially one measured in dollars, and a specific goal. Achieve faster results. Using finance personnel to help define ROI in the Team Charter can help with this.
