March Training ProgramsMar 02, 2010 · Modules on coaching for perform-ance improvement and a look...

Employers Resource Association

1200 Edison Dr.

Cincinnati, OH 45216-2276

Phone: 513.679.4120

Fax: 513.679.4139

Toll free: 888.237.9554

www.hrxperts.org

Microsoft Office Word I Microsoft Office Excel IV Employment Law Update and Review Leadership Skills for Group Leaders II Microsoft Office PowerPoint I Microsoft Office PowerPoint II Workplace Harassment for Managers and Supervisors Diversity Effectiveness Got Teambuilding? Human Resource Manage-ment II Excellence in Leadership II Microsoft Office Excel I Microsoft Office Outlook I

www.hrxperts.org

M A R C H 2 0 1 0

Uncertain about which programs are right for a particular in-

dividual or group? Wondering about the details of bringing a

training program on-site? Please call any member of your

Association’s training department at 513.679.4120 or e-mail

[email protected]. We welcome your questions and can

help you select programs or other training interventions to meet your

exact needs.

Ralph Neal, SPHR Vice President, Educational Services

Jerry Yingling, B.S. Ed. Learning & Development Consultant

Susan Sterritt, SPHR Learning & Development Consultant

Brandi Helton Training Coordinator

Lora Blanken Training Assistant

March Training Programs

Inside this issue:

How to Register

Advance registration for all

training programs and Executive

Briefings is necessary and should

be made as early as possible to

reserve space. To register by

phone, or for more information

about course content, please call

Brandi at (513) 679-4120. Or, if

you prefer, simply register by fax

at (513) 679-4139, or by mail to

our office using the address on

the back of this booklet. Please

print the program name and

starting date, and your company’s

name and phone number along

with the names of the participants

you’d like to register. Registra-

tion is limited to ensure partici-

pants receive proper attention.

Registration by e-mail is another

option: [email protected].

We encourage you to enroll early

to avoid disappointment and to

take advantage of additional

discounts described below, avail-

able only to members.

Member Discounts

Take advantage of these spe-

cial discounts! Members who

register three or more participants

for the same program at least

fourteen (14) calendar days in

advance of the program will

receive a 5% Group Discount.

Members whose payment is

received in our office at least

fourteen days in advance of the

program start date will receive a

5% Earlybird Discount. You can

receive both discounts by paying

for your group so that your remit-

tance is received by the Earlybird

date.

Cancellation Policy

Because definite commitments

must be made to instructors,

program participants, caterers

and others, cancellations for a

training credit or refund will be

accepted if made in writing 48

hours prior to the start of the

program. Please feel free to make

appropriate substitutions at any

time prior to the start of the

program. We must bill ―no shows‖

and late cancellations at the full

program price. In the event that

the Association must cancel a

program, we will notify all partici-

pants promptly and, if prepaid,

your choice of a full refund or

training credit will be given.

SPHR/PHR/GPHR

Recertification Credits

Employers Resource Associa-

tion is pleased and proud to

announce that many of its pro-

grams have been approved for

credit toward recertification of

your SPHR/PHR/GPHR credential

from SHRM/HRCI. Now is your

opportunity to get recertification

credit and broaden your horizons

as most every program has been

accepted. Classes of interest that

may have not afforded you credit

toward recertification now qualify

for credit. Each individual flyer

will be marked with the appropri-

ate number of recertification

credits.

Registration Information

The use of this seal is not an endorse-

ment by the HR Certification Institute

of the quality of the program. It

means that this program has met the

HR Certification Institute’s criteria to

be pre-approved for recertification

credit.

PAGE 2 March 2010 ©ERA Training

This program is designed to

provide participants with an

advanced knowledge of Microsoft

Office Excel®.

Learning Objectives

• Develop understanding of

database querying from

within Excel® 2007

• Develop methodologies to

link and work with multiple

workbooks

• Develop methodologies to

import and export data


functions within Excel® 2007

• Introduction to VBA

Who Should Attend?

Any professional looking to build

on Microsoft Office Excel® skills.

Dates and Times:

Tuesday, March 9, 2010

1:00 p.m. – 5:00 p.m.

Member Fee: $175.00

Nonmember Fee: $245.00

Instructor: lyteItup!,

Associate Instructors

Location: Employers Resource

Association - Cincinnati

Microsoft

Office Word® I



provide participants with a

working knowledge of Microsoft

Office Word®.

Learning Objectives

• Navigate with Word® 2007

• Create basic documents


basic editing functionality

• Format basic text, para-

graphs and tables

• Format page layouts

Who Should Attend?

Any professional new to Micro-

soft Office Word®.

Dates and Times:


8:30 a.m. – 12:30 p.m.

Member Fee: $175.00


Microsoft

Office Excel® IV

This valuable day with the legal

experts provides tremendous insight

into the latest laws, rulings and

practical interpretations to allow the

executive or HR professional to

perform a difficult job confidently,

avoid expensive litigation and keep

personal knowledge up-to-date.

8:00 - 8:30 a.m. Continental

Breakfast

8:30 - 9:30 a.m. Don’t Even Think

About It! Understanding and Avoid-

ing Retaliation Claims ~ Doreen

Canton ~ Taft Stettinius & Hollister

LLP

9:30 - 10:30 a.m. Union Avoid-

ance in a Union Friendly Atmos-

phere ~ Robert J. Hollingsworth ~

Cors & Bassett LLC

10:30 - 10:45 a.m. Break

10:45 - 11:45 a.m. Can My

Employer Look at That? And Other

Privacy Issues ~ Paul D. Dorger ~

Keating Muething & Klekamp PLL

11:45 - 12:30 p.m. Lunch

12:30 - 1:30 p.m. On The Horizon

- State and Federal Developing

Laws ~ Katharine C. Weber ~

Jackson Lewis LLP

1:30 - 2:30 p.m. Employee

Handbooks: Making Every Word

Count ~ Michael J. Newman ~

Dinsmore & Shohl LLP

2:30 - 2:45 p.m. Break

2:45 - 4:30 p.m. Recurrent and

Problematic Practices in Drafting

Evaluations and Disciplinary Warn-

ings, Handling Leaves of Absence

Situations and Discharging Employ-

ees ~ Jeffrey S. Shoskin ~ Frost

Brown Todd LLC; Mark J. Byrne ~

Jacobs Kleinman Seibel & McNally

Co., LPA; Martin McHenry ~ Haver-

kamp Rebold & Riehl Co., LPA

Dates and Times:

Thursday, March 11, 2010

8:00 a.m. Continental Breakfast

8:30 a.m. – 4:30 p.m.

PHR/SPHR/GPHR

Recertification Credits: 7

CEUs/CPEs: 0.7/7 management

Member Fee: $180.00


Employment Law Update and Review


The use of this seal is not an

endorsement by the HR Certifi-

cation Institute of the quality of

the program. It means that this

program has met the HR Certifi-

cation Institute’s criteria to be

pre-approved for recertification

credit.

This program builds on the skills

learned in Group Leaders I. The

focus of this program is improv-

ing communication with team

members. The importance of

influence is discussed and how

communicating to influence

greatly enhances outcomes.

Modules on coaching for perform-

ance improvement and a look at

delegating to get the job done

rounds out this valuable program.

Learning Objectives

• Improve communication and

influence through an asser-

tiveness self-assessment

• Overcome aggressiveness

(active and passive) and

submissiveness and communi-

cate assertively

• Apply a six-step technique to

coach for improved perform-

ance

• Develop effective praising

techniques and provide good

feedback

• Effectively delegate to provide

growth opportunities to team

members

Who Should Attend?

Hourly group leaders who have

participated in Leadership Skills

for Group Leaders I.

Dates and Times:

Tuesdays, March 16 & 23, 2010

8:15 a.m. – 3:45 p.m.

Lunch is included

Instructor: Jerry Yingling, B.S.

Ed., Learning and Development

Consultant



PHR/SPHR/GPHR Recertifica-

tion Credits: 13

CEUs/CPEs: 1.4/not available

Member Fee: $300.00


Leadership Skills for Group Leaders II



endorsement by the HR Certi-

fication Institute of the qual-

ity of the program. It means

that this program has met

the HR Certification Institute’s

criteria to be pre-approved

for recertification credit.


provide participants with an

advanced knowledge of Microsoft

Office PowerPoint®.

Learning Objectives


advanced object creation and

functionality


slide transitions


advanced printing options

and formatting


advanced presentation deliv-

ery options


integration of Office® 2007

with PowerPoint®


object animation

Who Should Attend?

Any professional looking to build

on Microsoft Office PowerPoint®

skills.

Dates and Times:


1:00 p.m. – 5:00 p.m.

Member Fee: $175.00






Microsoft

Office PowerPoint® I





Office PowerPoint®.

Learning Objectives

• Navigate with PowerPoint®

2007

• Create basic PowerPoint®

presentations


basic editing / formatting

functionality

• Creating basic master slide

formats

• Develop basic understand-

ing of presentation method-

ologies


basic printing options and

formatting

Who Should Attend?


soft Office PowerPoint®.

Dates and Times:


8:30 a.m. – 12:30 p.m.

Member Fee: $175.00


Microsoft

Office PowerPoint® II

This program is designed to help

educate managers to recognize

and understand workplace har-

assment, monitor for risky behav-

iors in their workplace, and

understand their responsibilities

to maintain a legal and respectful

work environment. This program

in its entirety should be used as a

basis to both educate and protect

your organization and to help

fulfill the organization’s require-

ments to ―take reasonable care‖

to prevent sexually harassing

behavior.

Learning Objectives

• Understand how harassment

falls under the description of

discrimination as described in

Title VII of the Civil Rights Act

of 1964

• Recognize the three types of

harassment: verbal, physical

and environmental

• Deal wi th harassment/

discrimination of all ―protected

classes‖

• Use Cooper’s Six Levels of

harassment to ―categorize‖ the

levels of offensiveness

• Protect the organization with

the two-prong affirmative

defense

• Properly hear and report

complaints that protect the

organization and employee

alike

• Recognize all other forms of

illegal harassment and dis-

crimination

Who Should Attend?

HR professionals, managers and

supervisors only. Not for hourly,

non-exempt employees or offend-

ers.

Dates and Times:

Wednesday, March 17, 2010

8:15 a.m.—12:15 p.m.

Instructor: Susan Sterritt,

SPHR, Learning and Development

Consultant



PHR/SPHR/GPHR Recertifica-

tion Credits: 4

CEUs/CPEs: 0.4/4 management

Member Fee: $110.00


Workplace Harassment for Managers and Super-

visors



endorsement by the HR Certi-

fication Institute of the qual-

ity of the program. It means

that this program has met

the HR Certification Institute’s

criteria to be pre-approved


This program is designed to help

educate managers and employees

about the importance of valuing

diversity in the workplace.

Participants will explore how

stereotypes and biases impede

communication and will gain

insight into faulty paradigms

surrounding race, age, gender

and multicultural differences. A

discussion of healthy assertion

techniques rounds out this infor-

mative program.

Learning Objectives

• Develop an awareness of

today’s diversity challenges

• Recognize U.S. workforce

demographic trends and

impacts

• Comply with employment laws

tied to protected group status

• Improve sensitivity to cultural

collisions

• Recognize unhealthy para-

digms, irrational beliefs and

stereotypes

• Communicate across cultures

more effectively

• Discuss seven core values

that consistently get results

Who Should Attend?

All employees and managers will

benefit from this program.

Dates and Times:

Thursday, March 18, 2010

8:30 a.m. – 12:30 p.m.

Instructor: Susan Sterritt,

SPHR, Learning and Development

Consultant



PHR/SPHR/GPHR


CEUs/CPEs: 0.4/4 personal

development

Member Fee: $110.00


Diversity Effectiveness


The use of this seal is not an en-

dorsement by the HR Certification

Institute of the quality of the pro-

gram. It means that this program

has met the HR Certification Insti-

tute’s criteria to be pre-approved


Don’t just study teambuilding—

experience it! In this powerful

experiential learning program,

participants will spend approxi-

mately 3 hours engaged in out-

door activities and 3 hours in the

classroom. The sessions are

designed to complement one

another by bringing the experien-

tial elements of hands-on activity

from the field into the classroom.

The Joy Outdoor Education Cen-

ter, with over 30 years of experi-

ence, is Southwest Ohio’s leading

expert in bringing experienced-

based learning into the business

environment and is our partner in

this dynamic program.

Learning Objectives

• Identify how high-functioning

teams work

• Learn causes of team dysfunc-

tion

• Assess your behavioral style

and the ―pinch-points‖ it

creates

• Overcome behavioral style

―pinch-points‖

• Use communication as a team

building tool

Who Should Attend?

Teams and leaders at all levels

who seek to be part of a highly

functional team.

Dates and Times:

Friday, March 19, 2010

9:00 a.m.—3:30 p.m.

Lunch is included



Consultant and Lisa Nack, Associ-

ate Instructor



CEUs/CPEs: 0.6/not available

Member Fee: $155.00


Got Teambuilding?


This follow-up course builds on

HRM I and provides a deeper

analysis of issues facing the HR

professional. This program

concentrates on applying sound

management practices to the HR

function. Participants will learn

how to review practices, policies

and procedures for consistency.

The focus then shifts to the

implementation of strategies for

positive employee relations,

including compensation and

benefit practices and employee

relations developments. Specific

discussions will center on protect-

ing the company from agency

challenges and charges and how

to coach and counsel employees

with behavior or performance

problems. Guidance for the

formal performance appraisal

rounds out the program.

Learning Objectives

• Develop HR policies and proce-

dures that do not violate

federal and state employment

and labor relation laws

• Improve employee relations

and retention with goals and

accountabilities for all leaders,

including front-line supervisors

• Know what your company

expects you to do when an

agency pays you a visit

• Prepare for and improve

chances of prevailing in an

unemployment hearing

• Effectively deal with difficult

coaching situations—for direct

reports as well as when coach-

ing other supervisors and

managers

Who Should Attend?

HRM I graduates or any HR

generalist or administrator.

Dates and Times:

Tuesdays, March 23, 30, April 6,

13, 20 & 27, 2010

8:30 a.m. – 12:00 p.m.

Instructor: Nelson Seip, SPHR,

Associate Instructor



PHR/SPHR/GPHR


CEUs/CPEs: 2.1/21 manage-

ment

Member Fee: $380.00


Human Resource Management II









credit.

This program builds on the con-

cepts developed in Excellence in

Leadership I. Participants take a

detailed look at communicating to

influence others, communicating

with employees regarding per-

formance issues, coaching for

performance improvement,

providing praise and recognition,

managing conflict with subordi-

nates and with peers, and how to

delegate effectively. The pro-

gram finishes with an important

look into a managers need to

understand all types of workplace

harassment for what they are,

providing information on how to

spot and stop it, and the organi-

zation’s obligation to investigate

and eliminate it.

Learning Objectives

• Improve communication skills

to influence and gain coopera-

tion

• Complete a conflict style self-

assessment

• Develop conflict management

strategies utilizing various

models: HEAR, AEIOU and Six

Essential Techniques

• Apply six-step coaching

method and role-play coaching

scenarios

• Effectively use the progressive

discipline process

• What to do if employees show

no improvement

• How to ―fire without fear‖

• Protect your organization

against claims of workplace

harassment and discrimination

• Use delegation as a tool for

development

Who Should Attend?

Supervisors, managers, exempt

team leaders and EL I graduates.

Dates and Times:

Wednesdays, March 24, 31, April

7, 14, 21 & 28, 2010

8:15 a.m. – 12:15 p.m.



Consultant



PHR/SPHR/GPHR Strategic

Management Credits: 24

CEUs/CPEs: 2.4/24 manage-

ment

Member Fee: $400.00


Excellence in

Leadership II









credit.


provide participants with a work-

ing knowledge of Microsoft Office

Outlook®.

Learning Objectives

• Develop an understanding of

the email functionality, in-

cluding folders and general

navigation


calendar functions, including

meeting invitations and

sharing calendars


contact functions, including

setting up contacts, distribu-

tion lists and importing


task functions, including

establishing basic tasks,

using Outlook® to manage

tasks and sharing tasks

Who Should Attend?

Any professional new to Microsoft

Office Outlook®.

Dates and Times:


1:00 p.m. – 5:00 p.m.

Member Fee: $175.00






Microsoft

Office Excel® I





Office Excel®.

Learning Objectives

• Navigate with Excel® 2007

• Create basic spreadsheets

• Create basic calculations

within the spreadsheet envi-

ronment.

• Develop an understanding

of the basics to Charting

Who Should Attend?


soft Office Excel®.

Dates and Times:


8:30 a.m. – 12:30 p.m.

Member Fee: $175.00


Microsoft

Office Outlook® I

Upcoming Programs

April 2010

OSHA 30-Hour General Industry

Outreach Training

Perfecting Your Presentation

Skills

Interpersonal Development Skills

Microsoft Office Excel II

Microsoft Office PowerPoint I

Excellence in Leadership I

Microsoft Office Outlook I

Microsoft Office Word I

Discipline & Discharge for Manag-

ers and Supervisors

Discipline & Discharge for HR

Professionals

Taking Back Control of Your Time

Microsoft Office PowerPoint II

The Art of Letting Go

May 2010

Making the Transition to Supervi-

sor

The Role of the HR Assistant

Microsoft Office Excel I

Microsoft Office Excel III

Managing to Preserve Your Union-

Free Environment

Communication Skills for Team-

work

Microsoft Office Word II

Microsoft Office Outlook I

Behavioral Interviewing Tech-

niques

COBRA Essentials

FMLA Essentials

Microsoft Office Word I

Microsoft Office PowerPoint I

Leadership Skills for Group Lead-

ers I

So You Wanna Be a Supervisor

Situational Leadership

March 2010 ©ERA Training PAGE 13

Registration Form Please reproduce as needed

PAGE 18

Please reserve spaces for the following program:

Program Title:

Program Date:

Name(s) of Participant(s):

Company:

Mailing Address:

Authorized by: Phone Number:

E-mail: Fax Number:

Please check all that apply:

Member Early Bird Discount (Payment must be received 14 days in advance.)

Nonmember* Group Discount (3 or more registered 14 days in advance.)

CANCELLATION POLICY: Substitutions may be made at any time. No-shows or cancellations

within 2 full business days will be charged.

_____ Please invoice _____ Company check is enclosed

Name on Credit Card: Billing Zip Code:

Credit Card #: Expiration Date: ______

Mail, fax or e-mail to:


1200 Edison Drive


(513) 679-4139 (FAX)

[email protected]

March 2010 ©ERA Training

Need more information about a program offered by ERA?

Would you like to talk to one of our experts in a particular field?

Here’s a list of some of our most popular services, and the main contact person for each of them.

In Cincinnati, please call: 513.679.4120 | In Columbus, please call: 614.538.9410

Cincinnati Columbus

Hotline……………………………………………….. Dan Chaney……………………………………………..Lori Hall

Administration and Posters………….. April Risen……………..….............…..……….. April Risen

Compensation Services…………………… Terry Henley………………………………………….… Terry Henley

Affirmative Action Plans…………………. Carol Reubel………………………….…............. Lori Hall

Employee Opinion Survey……………….Carol Reubel………………………...…...............Lori Hall

Customer Satisfaction Surveys……..Carol Reubel…………………………….…............Lori Hall

HR On-Site Services…………………...….. Carol Reubel……………………...………........... Lori Hall

Training & Development……...…….…. Ralph Neal; Brandi Helton…..………………... Ralph Neal

Compliance Issues……….….…………..… Tom Eberwein……….….…………................. Tom Eberwein

Reference Center..……………….……...… Dan Chaney……………..…....…………………….. Lori Hall

Roundtables……….........................… Dan Chaney……….........................….…….Lori Hall

Salary and Benefits Surveys………….. Douglas C. Matthews……........................Douglas C. Matthews

Membership Development…………….. Dolores Cease; Jim Carter……………......…. Dolores Cease

PAGE 19


1200 Edison Dr.


Phone: 513.679.4120 | Fax: 513.679.4139

Toll free: 888.237.9554

www.hrxperts.org

Register For Training Today! See Page 16 For Upcoming Classes.

March 2010 ©ERA Training

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