Margo Field - Work Health Australia

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Margo FieldChief Advisor Work Healthy Australia

Early Intervention for stress related claims. An evidence based program

that employees love.

Early Intervention for stress related claims

Work Healthy Australia

Formerly Soft Tissue Centre

Weve been in business 17 years (16 as )

Traditionally known for resolving physical injuries and driving down workers compensation spend.


We looked for another evidence-based method for managing non-physical injuries.

Aim to drive down stress related claims due to their enormous cost.

What is their cost?

Emotional wellbeing and stress related claims


Cost of stress related claims

Most expensive form of workers compensation claims.

Prolonged periods of absence.

Reduced work productivity.

Loss of productivity & worker absence costs Australian businesses $10 billion per annum.

28,495 mental stress claims accepted (200809 to 20102011).

Prevalence is higher than claims made.

* Safe Work Australia (2013), The Incidence of Accepted Workers Compensation Claims for Mental Stress in Australia, http://www.safeworkaustralia.gov.au/sites/swa/about/publications/pages/workers-compensation-claims-for-mental-stress-in-australia


All Claims vs Mental Stress: Lost time

Source: Institute of Actuaries of Australia (2013), Stress and mental injuries How to compensate

http://www.finity.com.au/wp/wp-content/uploads/2013/11/R_Compensating-mental-injury_McInerney-and-Gregory_2013.11.11.pdf

0.0

1.0

2.0

3.0

4.0

5.0

6.0

7.0

AllClaims

Mental StressClaims

Med

ian

Tim

e Lo

st (w

eeks

)


Median Lost Time: Mental Stress vs All Claims

Source: Institute of Actuaries of Australia (2013), Stress and mental injuries How to compensate

http://www.finity.com.au/wp/wp-content/uploads/2013/11/R_Compensating-mental-injury_McInerney-and-Gregory_2013.11.11.pdf

0.0

1.0

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2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

Med

ian

Tim

e Lo

st (

wee

ks)

Financial YearMental stress All accepted claims


Impact of stress: person vs employer

Person Employer

Anxiety, depression, aggression, burnout Job satisfaction, morale and team cohesion

Fatigue and sleep disordersStaff turnover (including additional costs associated with recruitment and re-training)

Harmful lifestyle choices e.g.: excessive alcohol, other drugs, gambling, addictions

Accidents and injuries

Increased chances of cardiovascular disease and diabetes and

Compensation claims (including insurance premiums)

Unhappiness about work relationshipsConflict and Incivility damaged relationships and bullying behaviour

Eroded self worthQuality of relationships internal (team culture) and external e.g. client satisfaction (e.g., with customer service)

Loss of pay and conditions due to absenteeism Absenteeism


We need an easy, evidence-based, likeable method for employers and individuals.

What can we do?


GAME CHANGER!

HeartMath evidence-based system of techniques and technologies for managing stress, improving health and performance.

Helps people synchronise their breathing and heart rhythms with emotional regulation to access a higher-performance state called heart coherence.

20 years of scientific research by the Institute of HeartMath.


100 ++ Published Research

Scientific Advisory Board: www.heartmath.org


CedarSinaiMedicalCenter

Some Selected Clients North America

MakahTribe


Percentage of individuals responding often or always 2014 Institute of HeartMath

Before and six weeks after HeartMath Training(5692 people)

Improvements in Mental & Emotional Well-Being

44%52%

60%

52% 61%

60%

Tired Exhausted Depressed Anxious Annoyed Angry

50%

43%

24%

29%

14%

10% 10%11% 9%

23% 23%

4% 4%

40%

30%

20%

10%

0%


Percentage of individuals responding often or always 2014 Institute of HeartMath

Before and six weeks after taking the HeartMath Program

(5692 people)

Improvements in Physical Symptoms of Stress

36%32% 32%

18%16%14%

8% 8% 9%

3%

24%

40%

30%

20%

10%

0%

My sleep isinadequate

Body aches(joint pain,backaches,

etc.)

Indigestionheartburn or

stomach upset

Rapid heartbeats

Muscle tension

Headaches


Case Study: Medical Claims Reduction Data #1

1100 trained in HeartMath = 39% lower costs

1 Healthplan total claims expense excludes individuals with claims in excess of $100k

2 HMP claims expense excludes outlier claims in excess of $20k for conditions which could not have been avoided through use of HeartMath

$3,730.53

$3,652.82

$3,423.56 $3,432.40

$3,292.14

$1,727.09

$3,011.10

$1,916.37

$2,279.78

$1,819.17

$1,000.00

$1,500.00

$2,000.00

$2,500.00

$3,000.00

$3,500.00

$4,000.00

2007 2008 2009 2010 2011

Healthplan Total Claims Expense (PMPY)1

HeartMath Participants Claims Expense PMPY2


Case Study: Retail Pharmacy Chain Medical Errors(222 Pharmacists)

1 day workshop plus 2 hour follow up

Results: Significant reductions in fatigue, anxiety, depression, anger, resentfulness, stress symptoms, morale issues, time pressure and stress.

Plus:4071% reduction in medication errors. Exit survey reported 100% extremely satisfied with the program.

Based on these results, they won an Award for Safe Medication Practice.2014 Institute of HeartMath


Heart Rhythms Directly Affect Physical and Mental Performance

IncoherenceInhibits

Brain Function

CoherenceFacilitates

Brain Function

2014 Institute of HeartMath

Heart signals affect the brain centers involved in emotional perception, decision making, reaction times, social awareness and the ability to self-regulate.


Heart Rhythm Patterns and Emotions

TIME (SECONDS)

HEA

RT R

ATE

HEA

RT R

ATE

100

90

80

70

60

50

100

90

80

70

60

50 1 50 100 150 200

Impairs Performance

Promotes Optimal Performance



Coherence Demonstration


Quick Coherence TechniqueStep 1:

Focus your attention in the area of the heart. Imagine your

Breath is flowing in and out of your heart or chest area,

Breathing a little slower and deeper than usual.

Suggestion: Inhale 5 seconds, exhale 5 seconds, or whatever is comfortable.

Step 2:

Make a sincere attempt to experience a positive feeling such as appreciation or care for someone or something in your life.

Suggestion: Try to re-experience the feeling you have for someone you love, a pet, a special place, an accomplishment, or focus on a feeling or calm or ease.


DisgustedDoubtfulIndifferentDisappointedDepressedOverwhelmed

Self loathingHelplessBotheredIrritatedGuiltySad

TiredRegretfulCynicalWorriedGriefAnnoyed

NERVOUS SYSTEM RELAXED: Rest and Digest

BUILDS HEALTH HORMONE DHEA

BUILDS STRESS

HORMONE CORTISOL

NERVOUS SYSTEM STIMULATED: Fight or Flight

FEEL BAD EMOTIONS FEEL GOOD EMOTIONS

HORMONAL SYSTEM

MotivatedSatisfiedLovingAppreciativeContentedPeaceful

AffirmedExpansiveGratifiedPrayerfulConfident Relieved

ContentedCompassionateLovedPeacefulAchieved Calm

AnxiousFearFrustratedNervousManic

ShameHumiliated ScaredWorriedDespairing

AngryHatefulStressedPanic

EcstacyJoyExcitedFacinated

AnticipatingElatedEnthusiastic Courageous

PassionateEuphoricSurprisedDelighted

RENEWING EMOTIONS

DEPLETING EMOTIONSHigh

Heart Rate

High Heart Rate

Low Heart Rate

Low Heart Rate

Emotions and Hormones


Participant Benefits Include:

Resilience and energy

Clarity, focus

Effective decisions under pressure

Self-regulate worry, frustration, stress

Regenerative sleep

Dealing with difficult people

Teamwork, communication and morale.


20 staff trained in basic Heartmath methods in 2.5 hour session

Inner Balance device loaned to participants

Heart Rate variability score taken as a base measure

Local coach recruited to lead 5 minute daily session and has access to support.

Feel like crap amazingly great survey taken

3 week follow up, 2 hour session

3 month follow up scheduled for early March

Case Study: Australian client


Interim feedback reports suggest:

All users like simplicity

All reported feeling better after using it for 3 weeks (Feel Like Crap to Amazingly Healthy Scale)

All reported that they understood the connection between emotions and general health and productivity

Mirrors European/North American results.

Case Study: Australian client


it is not a weapon it is a culture shift

It is a proactive preventative measure

What do you think about this?



Inner Balance App for iDevices


Thank You

WORK HEALTHY AUSTRALIAEarly Intervention Specialists

1300 734 643www.workhealthyaustralia.com.auhelpingyou@workhealthyaus.com.au

Date post:	20-Mar-2017
Category:	Business
Upload:	informa-australia
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Margo Field - Work Health Australia

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