Mario Pennisi - The Development and Use of Lean Six Sigma ...

Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies

Presentation toBrisbane Rotary

6th April, 2009

Mario Pennisi FAOQ, MJ Ahern Medallist

Former ChairmanAOQ-QLD™*

The Development and Use of Lean Six Sigma Competencies

[email protected] or [email protected]

* Australian Organisation for Quality-Queensland-Inc

Australian Organisation for Quality (Queensland) Inc


• Who is the AOQ-QLD™?• What is Lean Six Sigma?• How Did it all Begin?• So What to do?• The Standardisation Process• Scheme Committee• Six Sigma Competencies• Where are the Competencies?

What will I cover ?


• Uses– Trainee– Potential Employer– Training Provider

• Lean Six Sigma Accreditation Register

• When Will Registered Training Begin?

• Summary

What will I cover ?


Who is AOQ-QLD™?

• AOQ-QLD™ is the Australian Organisation for Quality-Queensland Inc

• A not-for-profit member based organisation to provide the business community with knowledge, expertise and assistance with integrating their management systems ("top down") including the legal requirements of governance and ethics, the regulated systems eg WHS and environmental as well as quality, risk, knowledge, energyconservation, continuity and compliance, so as to improve their bottom line.


Who is AOQ-QLD™?

• Provides networking opportunities• Groupings by Regions• Grouping by Interest-Divisions (7 off)• Specialist Registers for Systems Auditors, Six Sigma

Professionals, Energy Conservation Auditors• Conferences Australia wide• Training Australia wide• eZine – Progressing Business• Co-ordinate many of our activities with relevant

University Schools and Departments, UQ, QUT, Griffith, Monash


Lean Six Sigma?

• Six Sigma is a tool for improving the profitability of business by aiming to reduce defects to 3.4 per 1,000,000 occurrences, project by project (SPC).

• The tool is DMAIC, Define, Measure, Analyse, Improve, Control.

• Six Sigma designates professionals by belts, eg White, Yellow, Green, Black and Master Black.


Lean Six Sigma?

• Lean is the elimination of waste, based on 5S (Sort, Straighten, Shine, Standardise & Sustain).


Competencies-How Did it all Begin?

• 2005: Training Project– Over many years the Australian Organisation for Quality

(AOQ), through its consulting services arm, has been asked to source training providers for employers in need of training in Lean Six Sigma.

– Training and competency of Lean Sigma experts varies considerably across Australia.

• 2006: Formation of Six Sigma Division• 2007: The Six Sigma Division decided to

champion and facilitate the derivation of an appropriate set of international competencies for assessment to Black, Green and Yellow belts.


Standardisation Process ?

RABQSA has a standard process for developing and registering competencies:

• Need,• Facilitation by RABQSA,• Scheme Committee – developed by AOQ-QLD™,• Facilitated Meeting to agree on Competencies and

Measures,• Review Period – total of about 6 weeks,• Registration & launch to RABQSA Web Site,• Feedback welcomed



Scheme Committee is to assist RABQSA in four key areas:

• key stakeholder engagement;• ongoing review of scheme requirements;• advice on RABQSA policies and procedures;

and• independent review of Complaints and

Appeals.



The role of each Sub-Scheme Committee is to:• provide key stakeholder engagement;• develop certification requirements for a

specific scheme or schemes;• identify requirements for maintenance of

certification;• provide advice on methods for examination

of defined competencies; and• provide validation of certification

requirements to ensure ongoing relevance to industry.



Six Sigma Scheme committee that was developed consisted of:• AOQ-QLD™ as Champion • Facilitator - RABQSA• AOQ-QLD™ Six Sigma Division• Minitab• NAB• Quality-Associates International South East• Pragmatic Improvement• SAI Global• Segla• SGS • Snowden GroupRefer http://www.rabqsa.com/docs/downloads/ISD01.pdf .


• ASQ – American Society for Quality has a Body of Knowledge, which provides some assessment for competency.

• A participant can develop a project to be reviewed by an ASQ committee and then can sit the (multiple choice) examinations to obtain a Black belt, for example. This could follow a training period and possibly an RPL (Recognition of Prior Learning) process to reduce the training cost.

Six Sigma Competencies-Introduction


What are Competencies?

• A competency is the minimum capability that a competent person can perform, either–Competent, or–Not yet Competent

• This may not be sufficient for some employers.


What is the Format and Why?

The competencies are laid out as follows:

CompetencyPerformance Criteria Evidence Guide


An Example of Yellow Belt

Performance Criteria1.1: Describe why Six Sigma is an

important tool for business:• Philosophy of six sigma• Origins of six sigma

1.2: Explain Organizational drivers and metrics:

• Identify key drivers for business

1.3: Describe the importance of utilizing organizational goals:

• Project selection

Evidence Guide

Demonstrate the impact that six sigma has on businesses operations.

Demonstrate knowledge of the origins of Six Sigma, including:

• Motorola

• GE

• Statistical Origin

Identify KPIs that are important for an organization in order to measure its progress against strategic objectives:

• Profit • Customer satisfaction

• Market share • Efficiency

• Product differentiation

Demonstrate knowledge of the project selection process and when to apply DMAIC (Define, Measure, Analyze, Improve, Control) as opposed to other problem solving tools. Identify organizational goals as they relate to the project selection process.

Comp 1

Describe

the

Value

of Lean

Six

Sigma


An Example of Yellow BeltComp1:Describe the Value of Lean Six Sigma


How Many Competencies Are There?

Yellow Belt• Seven (7) competencies.

Green Belt• Seven (7) competencies.

Black Belt• Nine (9) competencies.

The competencies build on each other (so a Black Belt

has 23 competencies).


Where are the Competencies?

The competencies are available at:Yellow Beltwww.rabqsa.com/docs/downloads/TCD67.pdfGreen Beltwww.rabqsa.com/docs/downloads/TCD69.pdfBlack Belthttp://www.rabqsa.com/docs/downloads/TCD68.pdf

Can be linked from www.aoq.org.au/six-sigma.htm


Use for Minimum Competencies?

• From Trainee– Comparison among individuals– Comparison of Course provided– Basis for RPL to reduce training costs

• From Potential Employer– Discriminate between Applicants– Determine what in-house training might be required– Discriminate between Providers– Basis for RPL to reduce training costs

• From Training Provider– Basis for Developing Training Programs– Basis for RPL to reduce training costs– Basis for Benchmarking training programs


Lean Six Sigma Accreditation Register

AOQ-QLD™ Registers• Systems Auditors QMS and EMS • Energy Conservation Auditors• Consultants• Trainers• Lean Six Sigma Practitioners, Yellow, Green, Black

and Master Black Belt

Details are at: www.aoq.org.au/registers.htm


When Will Training to the Competencies Begin?

• Non-Registered Training• Registered Training

– Market forces


Summary

• AOQ-QLD™ through its Six Sigma Division has championed the development of a set of Six Sigma competencies and had them registered internationally by RABQSA.

• The competencies are the minimum standards that any person should aspire to for each of the recognised belts, ie Yellow, Green and Black.

• Training to the competencies is a requirement for registration on the Lean Six Sigma Accreditation Register.


What Did I Cover ?

• Who is the AOQ-QLD™?• What is Lean Six Sigma?• How Did it all Begin?• So What to do?• The Standardisation Process• Scheme Committee• Six Sigma Competencies• Where are the Competencies?


What Did I Cover ?

• Uses– Trainee– Potential Employer– Training Provider

• Lean Six Sigma Accreditation Register

• When Will Registered Training Begin?

• Summary


Thank you for your attention!

Contact Information:

[email protected]

Questions ?

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