@MarkGraban

How Human Resources Can Help Engage

All Human Resources in Improvement

http://www.markgraban.com/ASHHRA/September 26, 2016

"Make sure you keep the claim ticket, or it's a real

hassle at the end of the day."

3

“I looked at all this three years ago. I collected data. I was branded a ‘troublemaker.’”

“I was told to just do my job and to quit wasting my time on that analysis stuff.”

I was ‘creating a negative work environment.’ It said that in my performance review.”

ContinuousImprovement

It's Easy to Say…

Why isn't there a culture of continuous

improvement?

People Fear Change?

People Hate Change?

“People don’t resist change, they resist being changed.”

– Peter Scholtes(1938-2009)

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100

Janu

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Mar

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Augu

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Oct

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Nov

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Patient Satisfaction

“everybody improving, everywhere, and every day”

"We have two jobs… to do your job and to improve your job"

Franciscan St. Francis Health

Franciscan St. Francis Health

27,000

Franciscan St. Francis Health

40%

“The culture here is staff input into everything. They want staff figuring out how to fix things. What can we do to make our job easier? They allow us to implement things to see if it will work.”

Find

Discuss

Implement(Test)

Document

Share

Ask

What bugs you?

What can we fix?

“Treat each idea as a gift.”

– Norman Bodek

90%Something

Implemented

Nothing Implemented

Ask &Discuss

Hi, are you busy?

Find

Discuss

Implement(Test)

Document

Share

What Can HR Do?

1. Help Assess the Culture

The Role of All Leaders1. Believe In the Power of Kaizen2. Participate in Kaizen3. Just Ask4. Use Kaizen to Develop People5. Ensure Staff Members Are

Recognized and Rewarded6. Share and Spread Ideas 7. Sell the Benefits

Source: The Executive Guide to Healthcare KaizenSee more: http://www.markgraban.com/ASHHRA

2. Help Select and Promote the Right Leaders

3. Help Hire Kaizen-Minded Employees

4. Create Recognition Systems for Kaizen

Recognition• Thanks• Smiles• Handshakes• Annual awards

Rewards• Points• Cash payments• Time off• Shared savings• Drawings for prizes• Performance appraisals

5. Coach Leaders in Kaizen

“If you would have told me that I would have more free time, I would have not believed that.”

6. Practice Kaizen!

6. Practice Kaizen!

Why Kaizen?

Employee Engagement

CustomerSatisfaction

Quality

FinancialResults

Growth &Market Share

Thank You!• www.MarkGraban.com• Mark@MarkGraban.com• Slides, Videos & More:

– www.MarkGraban.com/ASHHRA

www.PracticingLean.com