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Executive Summary
SW Pakistan is a form of small entrepreneurship. Pakistan is passing through a
serious economic crisis. So it is very important how to start a business in Pakistan and
make it successful. In this situation small business plans also become more important.
So we also start a small business in forwarding aspect. We deliver customers luggage
to not in Pakistan but all over world. Our main focus is organizations so we have a
competitive edge that we have no need of so much publicity on media but our good
will is so important in organizations. Our main focus is quality so we work on
skimming pricing strategy. For distribution we use road, rail and ship. Promotion for
our service we mostly use internet not television because in all over world it is used
and accessible. Our services are away from only one call and email because we offer
one window operation for facility of our customers. We are also aware the importance
of people inside the organization who deal with customers. We hire and recruit people
who are highly expert in their professional and have good reputation ethically and in
organizations. Physical evidence is also important now a days it is a proof for your
entity. Overall our business expense is seven lacks Pakistani rupees. We have three
hundred lacks for contingency plan. We have membership of many societies like
LCCI, FYATA and PIFFA which helpful for our reputation.
We expect our business will be succeed in market and help other people to inspire
and start businesses with new and innovative plans.
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INTRODUCTION OF SW PAKISTAN
SW Pakistan is an organization, which is basically a freight forwarding company. It
works on logistics. Logistics is basically a wide term in which some time packaging and
labeling, arranging, supply, shifting, etc are included.
We are providing services according to our customer requirements wants and needs. Our
main customer is organizations, which mean our business mostly depended on B TO B.
we are offering logistic service. We are providing forwarding through three ways
1. By road2. By train3. By ship
We are two type of forwarding
1. In our own country2. In other country
Firstly mean we are providing facilities within the boundaries of our country
But in second we are also providing facilities in outside the country. (Import, Export)
When, we are going for providing facilities outside the boundaries of country, so we have
to take three different type of membership. Without that membership we are not able to
doing this business.
1. LCCI2. FYATA3. PIFFA
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Secondly one more important point which should be discussed that we cant start this
business in our home. Because, Our main customers are our organizations. If we are
starting this business so we have to arrange one office in commercial area. So we so we
selected Lahore main business area that is Firdous Market Gulberg Lahore.
Our office address is
Suite no. 05 3rd
Floor, Saman Arcad, Firdous Market Gulberg 3 Lahore Pakistan.
Cell no:
+ 92-346-4645546
Email:
Our website:
www.swpakistan.com
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Mission Statement
To set the standard for excellence in global logistics through total commitment to
quality in people and customer service, with superior financial results
Goals
To be the recognized industry leader, through total commitment to customer service, by
maintaining our uncompromising integrity, in the support and development of our
People, Communications and Systems in sustained growth and profitability.
Strategy
As a non-asset based company, we are able to give our clients several options for freight
management. Our investments are made in people and systems. Through organic growth,
not acquisition, we give our clients and employees peace of mind knowing their day to
day business won't be disrupted by merger pains; our systems integrity is kept intact, not
disrupted by companies whose business was founded on a different platform. Our
customers are most interested in the quality and consistency of service we provide
regardless of the country in which we're doing business.
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Value Delivery Network
Our supply chain is value delivery network depends upon only to two entities.
Our organization SW Pakistan and second the organization for which we work. So our
performance is so good because we work on direct dealing.
Marketing Targeting and Segmentation
As it is discussed before we are targeting on organization and our almost 70%
customers are big organizations, so it is easy for us to segment our market and we do it
properly. We focus on organizations by motivating them that how easily they work with
us and they can get their work free of tensions.
Market Positioning
Positioning is basically image of your product in the customer mind. So our
business is basically services and it is more important for us to make a better image of
our self for our customer and we do it by providing them convenience and simple method
to access us.
Our competitors are now stronger and well reputed as compare to us but we shall beat
them because we have excellence quality and simple, say and flexible way of work
according to customer requirement.
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MARKETING MIX
We are offering services so here we discuss 7 Ps of marketing mix
Which are given by following:
1. Product2. Price3. Place4. Promotion5. People6
.
Procedure
7. Physical Evidence1. PRODUCT
Product should be frequent, easily available and it should have some features and
qualities. It also includes style and design. Which attract the new customer, which differ
it from its competitors.
y BrandFirst thing is for a product importance is its brand. In which its logo style design, name is
included that identify the product or service of an organization from those of its
competitor. It also includes packaging, labeling, and appearance of product. In services it
appearance is its performance.
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2. PRICE
Price is basically the amount of money charged for a product or service or a sum of the
values that consumer exchange for the benefit for having and using the product and
service.
We can say it is the most important factor of demand of your product because this is 21st
centuries. Everyone first of all looks its resources then he goes to market. He always have
a mind for purchasing a product so the price of a product should be of a such type which
gives customer not mind satisfaction quality but also he agrees to pay the price which you
demand for your product.
Our organization is working on this issue very seriously as you known our main focus is
organization not persons so for an organization resources are more than persons and they
mostly want flexibility, easy and formal way. They dont think on cost mostly but on
quality, flexibility and convenience. So organizations must pay what you demand on
these terms and conditions.
a.Skimming price strategyb.Penetration price strategy
a. Skimming Price StrategyIn skimming price strategy we focus on high prices initially and then we gradually
go down and cover all the segmentation of marketing by giving them price according
to their choice.
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b. Penetration Price StrategyThe strategy in which an organization initially cover middle and lower class and
by getting the profit from these classes organization improve its quality and then go to
cover upper class by increasing the product price this strategy is usually used for FCG`s
(fast consuming goods).
So we use skimming price strategy because our services are for organizations and we
have no capability to work on low prices so we work on skimming price strategy.
Pricing is basically of two types
Cost base pricing this is for customers who prefer cost upon value
Value based pricing it is for the customers who prefer value upon cost.Our customer are organizations who mostly prefer value so we also improve our quality
so that in our customer mind our value is better then our competitor in value base pricing
we work on value add pricing in which we support our services not by adding features
but also charging high prices.
3. Promotion
The way by which you promote and motivate not only new customers to buy your
product but also increase satisfaction level of your old and loyal customers is called
promotion.
There are different ways which are uses for promotion. The specific ways for promotion
is advertising, sales promotion, public relation, personal selling and direct marketing.
Advertising isany paid form of non personal presentation and promotion of ideas goods
or services by an identified sponsor.
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Sales promotionis shot term incentives to encourage the purchase or sale of a product or
service.
Public relation is building good relation with the companies varies publics by obtaining
publicity, building up good image and handling unfavorable rumors.
Personal Selling is the firms sale force for the purpose of making sales and building
customer relationship.
Direct Marketing is carefully targeted individual customers by making strong and
cultivates relationships; the use of direct mail, the telephone, the internet and other tools
for communication.
SWPAKISTAN is mostly working on direct marketing, personal selling because for
direct marketing we launch our website, email address, and cell number
www.swpakistan.com
+92-346-4645546
For personal selling we have hired two persons who have experience in freight business
and have a good will in organizations, so that they make strong relationship of
organizations with us.
4. Place/Distribution
Place or distribution is method by through which an organization delivers its
product to end customer. The way through this product is gotten final customer is called
channel (distribution channel / marketing channel). The relationship between supplier,
company and distributor is called value delivery network.
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SW Pakistan is working on direct contact with its customers, so there is no channel and
any supplier and distributor involves. So our channel level is Direct Marketing
Channel.By using this method we also save from conflicts.
Our business is basically freight business so
5. People
In services there are additional 3 Ps in which one is people. An essential
ingredient to any service provision is the use of appropriate staff and people. Recruiting
the right staff and training them appropriately in the delivery of their service is essential
if the organization wants to obtain a form of competitive advantage. Consumers make
judgments and deliver perceptions of the service based on the employees they interact
with. Staff should have the appropriate interpersonal skills, attitude, and service
knowledge to provide the service that consumers are paying for. Many British
organizations aim to apply for the Investors in People accreditation, which tells
consumers that staff is taken care of by the company and they are trained to certain
standards.
Because there is no tangible product in services so people become more important.
People are basically employees of organization or the people who deal the customers
because there is no product or good available so only good will work here which comes
through people. So it is necessary for a services base organization to hire, recruit ethically
and technically good staff and management. Because almost all business depends on
dealing and this deal is done by organizational staff and management.
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SW Pakistanhas worked on this p also seriously. Werecruit those people who are not
expert but also know how to work in pressure and who motivate new customer. Our staff
is most focusing on behavior also and has programs to train and retrain our staff.
6. Procedure
Refers to the systems used to assist the organization in delivering the
service. When their customers old one has expired again require an efficient process to
identify expiry dates and renewal. An efficient service that replaces old will foster
consumer loyalty and confidence in the company. How easily a customer excess the
service of a company services offer he will be contented and his mind will satisfy, he will
become up till this degree your loyal customer. So mostly organizations work on one
window operation means the process is so easy and convent.
SW Pakistanalso works on one window operation. We are away from our customer just
one call or an email. After call and email our organization works itself and there is
no burden upon customer.
7. Physical Evidence
Where is the service being delivered? Physical Evidence is the
element of the service mix which allows the consumer again to make judgments on the
organization. Physical evidence is an essential ingredient of the service mix; consumers
will make perceptions based on their sight of the service provision which will have an
impact on the organizations perceptual plan of the service.
SW Pakistan is working on physical by providing evidence totally documents of our
process and our delivery, both to receiver and deliver easily and in connivance way.
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To summarize service marketing looks at:
The Characteristics of a service that are:
(1) Lack of ownership
(2) Intangibility
(3) Inseparability
(4) Perish ability
(5) Heterogeneity.
The Service marketing mix involves analyzing the 7p of marketing involving,
Product, Price, Place, Promotion, Physical Evidence, Process and People.
To certain extent managing services are more complicated then managing
products, products can be standardized, to standardize a service is far more
difficult as there are more input factors i.e. people, physical evidence, process
to manage then with a product.