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Marlabs Capabilities Overview Microsoft Dynamics © 2016, Marlabs - Confidential [email protected] +1 (732) 694 100 www.marlabs.com
Marlabs Capabilities Overview Microsoft Dynamics
© 2016, Marlabs - Confidential
[email protected] +1 (732) 694 100 www.marlabs.com
• Founded in 1996
• 2100+ employees
• Consistent year-on-year revenue growth
• 100+ blue-chip clients across multiple verticals
• IP driven global consulting and software services
• Headquarters in Piscataway, NJ – USA
• Global delivery headquarters in Bangalore, India
• CMMI Level 5 and ISO/IEC 27001: 2013 certified
Marlabs Snapshot
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Global Locations
Strategic Partnerships Awards and Recognition Verticals Serviced
Overview
35%
22% 9%
23%
11%
Banking, Finance,Insurance
Media &Education
Transportation &Logistics
Healthcare & LifeSciences
Retail & Others
Global presence to drive speed and value
Key locations
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Marlabs Corporate HQ: One Corporate Place South, Piscataway NJ
• Global Data Center
• Network Operations Center
• Sales, Acct. Management & Operations Support
• Onshore Development Center
Marlabs North American Training Facility Broadhead Road, Bethlehem, PA
• Global Training Facility
• Multi-Discipline Center of Excellence
• Onshore Development Center
• DR Data Center
Global Development Center BWTC, Bangalore, India
• Global Development Center
• Multi Discipline Center of Excellence
• Asia-Pacific Data Center
• Network Operations Center
Global Development & Training Center Udayaravi Road, Mysore, India
• Global IV&V Center and CoE
• Asia-Pacific Training Facility
• Global Development Center
Global Development Center & CoE Infopark, Kochi, India
• Global Development Center
• Centers of Excellence
Partners in our success
Customers
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Media & Education Banking, Financial Services,
Insurance Healthcare & Life Sciences
Logistics & Hospitality Retail & others
Secure, scalable & state-of-the-art
Infrastructure
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• 20,000 Sq. Ft. of infrastructure area (option to expand)
• N+1 infrastructure topography
• Dual and diverse power feed
• Lit with multi-entrance fiber rings
• State-of-the-art backup system & power unit
• Redundant service providers for guaranteed network uptime
• Dedicated secure channel
• VLAN for ODC isolation with selective access using ODC gateway
• Restricted access monitored by card and CCTV
• Two factor authentication and biometric finger print scan
• Advance intrusion prevention capabilities
• ISO 27001 compliant information security practices
• Full disaster recovery for hosted applications
• FM200 fire suspension system for complete protection
• Multisite Network Operations Center (NOC) for monitoring and management
• Scalability and extending T1/T3 circuit to alternate DR sites
SSAE 16 Type II Compliant Data Center, Piscataway, NJ
Guaranteed Security Disaster Recovery
Full spectrum of solutions and services
Service Offerings
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Application Development and Maintenance | Information Security | IT Infrastructure Services | Testing | Packaged Implementation & Support | Product Engineering
Cloud | Mobility | DAM | DW-BI & Analytics| Microsoft |Java | Open Source | ERP | Salesforce | IoT
Services
Industry Verticals
Technology Solutions
BFSI Education Transport Healthcare
Energy Retail Media Government
The expertise driving our solutions and services
Centers of Excellence
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• Improve legacy and proprietary Integration with current solutions/software
• Positive impact on usability and architecture decisions among project teams
• Increase overall user adoption
• Implement the best practices for the development of solutions
• Promote cross-platform flexibility
• Rapid scale up for project requirements
Marlabs Centers of Excellence (CoE)
Primary objectives
Industrialized assets and methods
Innovation Architecture based on cost/benefit analysis
Skills and Resources Alliance ecosystem
Microsoft Java/ Open
Source
Digital Asset Management
(DAM)
Testing DW/BI & Analytics
Mobile
Infrastructure, Security & Cloud
UI/UX ERP/ CRM
Client Project Stakeholders
Customer Centric Blended Model
Client Engagement
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Client Executive Sponsor
Client Program Manager
Client Project Manager
Client SME’s
IT & Infrastructure
Marlabs Executive Sponsor
Marlabs Account Manager
Business Analyst/ Lead Developer
Technical Architect
IT & Infrastructure
Programmer/ Analysts
Quality Assurance
IT & Infrastructure
Client Team Marlabs On-Site/Off-Site Team Marlabs Off-Shore Team
• Strong Transition Mgmt.
• Peer to Peer Communication
• Defined Escalation Process Steering
• Business Alignment
• Work Prioritization
• Metrics Monitoring
Project Management
Requirements/ Deliverables
Task Monitoring & Control
Project Status
Issue Management
Work Packages
Technical Specs
Project Lead / Manager
Project Lead / Manager
Center Of Excellence - Objectives
Microsoft Dynamics
Service Landscape
Application Development & Maintenance
Production Support
• User Support • Configuration Management • Emergency Fixes • Application Support • Application Monitoring • Production Support (24x7) • SLA Management
Maintenance
• User Support • Regulatory • Minor Enhancements • Configuration Management • Corrective Maintenance • Preventive Maintenance • Database Administration • Change Management • Product Review • SLA management
Business Support
• Quality Assurance • Emergency Fixes • Application Continuity • Application Monitoring • Database Monitoring • Product Enhancements • Production Support (24x7) • SLA Management
Multi-Level Support (L1, L2, & L3)
Flexible Shift Model (8x5, 12x5, 16X7, 24X7)
Quality Assurance
Multi-Channel Support (Phone, Email & Chat)
Application Development
Water Fall Model Iterative & Incremental V Model Spiral Model
Code & Fix Life-Cycle Model
Prototype Model Agile Model Custom Models
Development Models
Application Maintenance
• Application design, development
• Systems integration/consolidation
• Re-engineering,
• Implementation of packages
Service Offerings
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Service Offerings
Microsoft
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Microsoft Dynamics
Cloud Offerings
SharePoint Portals & Collaboration
Application Development & Maintenance
Microsoft BI
Web Application Modernization to work
with Mobile devices
Custom Application
Development
Legacy Modernization
SharePoint Development
SharePoint Governance
and Migration
SharePoint Testing
Development Services for Azure, EC2
Cloud Migration to
Azure and EC2
Office365, Hosted CRM
Microsoft CRM development &
Migration
Microsoft Dynamics GP
development & Migration
R&D Services
Data Warehouse, Big Data, Integration (SQL
Server, SSIS)
Reports, Analysis, Dashboards (RS/ SS/ Performance
Point)
SharePoint Integration, Power View, Power Pivot
Work with customers to provide thought
leadership
Identify Areas of Improvement for
SDLC Artifacts
Continuously measure the improvement
R&D Activities, Conduct trainings,
Work with technology partners
The COE team will help/work with delivery teams to improve quality and achieve
HLD & LLD Review Checklist Compliance
Code Review Checklist Compliance
Compliance in Code Coverage, Quality and Performance
The COE team provides delivery teams training in the following areas
Unit testing and Code Coverage
Performance analysis & profiling
Design & Code reviews
Center of Excellence - Objectives
Marlabs
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Customer
&
Project Team
Center Of Excellence
(CoE)
Delivery Engine
Partners
SQA +
Microsoft Gold Partner
•100 Hours Technical Support from Microsoft per
project
Well Defined SQA Processes
Well Defined Reviews from
COE
COE Architects Involvement
Microsoft – Value Add Model
Marlabs
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Microsoft Dynamics AX
• Achieve Fast Time to Value
• Grow Your Global Solution
• Work Smart and Fast
• Drive New Business
• Support Business Today and Tomorrow
• Gain a Competitive Edge
• Get Everyone on Board
• Connect and Collaborate
• Lower Your TCO (Total Cost of Ownership)
• Leverage the Power of the Microsoft Platform
Microsoft Dynamics GP
• Meet unique needs from the start
• Give people a solution they will want to use
• Tailor your solution to work the way your business does—without complicated IT efforts
• Make it easy to access critical information
• Beyond basic reporting
• Extend insight across your entire organization
• Connect your people and systems
• Accelerate Return on Investment (ROI)
• Ensure scalability and performance as your business grows
• Count on innovation now and into the future
Microsoft Dynamics NAV
• A Proven Solution for Your Business
• Gain Greater Control
• Increase Your Margins
• Adapt Quickly—and Grow Your Business
• Gain Simplicity, Agility, and Value
Microsoft Dynamics SL
• Manage your business—and projects—with greater flexibility
• Get started quickly with a familiar, role-based solution
• Connect project accounting to project management
• Gain real-time access to key reporting data
• Support project-based processes in a new way
• Tailor the solution to meet your needs
• Empower remote employees with 24/7 web access
• Simplify access to compliance-related data
• Share information across your company
• Connect with innovative applications & technologies
A software that empowers your people to be more productive & enables your systems to adapt as you grow while delivering the insight you need to respond quickly in an ever-changing world.
Marlabs - Microsoft Dynamics ERP
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Focuses mainly on Sales, Marketing, and Service (help desk) sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging partners to use its proprietary (.NET based) framework to customize it to meet many different demands.
Sales
• Driving Sales Productivity
• Track Sales Opportunities
• Obtain Timely Approvals
• Update Customer Quotes
• Reach Quarterly Goals
Customer Service
• Optimizing Customer Engagement and Experience
• Track Call Centre Statistics
• Manage Caseloads with Queues
• Deliver Consistent Dialogs
• Track Follow-Up Activities
Marketing
• Maximizing marketing impact
• Manage Campaign Activities
• Generate Leads
• Qualify Leads
• Assign Leads for Follow-Up
Extended CRM
• Organizations can quickly and easily extend their CRM solution and build custom applications to track any business relationship–without compromising features, capabilities, budget, or delivery time.
Marlabs - Microsoft Dynamics CRM
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Marlabs - Microsoft Dynamics CRM
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Provides people with simple, intuitive customer relationship management tools that work with familiar software so that sales, service, and marketing people have less time in training.
Benefits
Provide the right tools and information at the right time so that sales and service reps can meet each customer’s unique expectations in real time.
Improve workflow, simplify tasks, and get fast results.
Support customer-facing employees with solutions that are familiar, intelligent, and connected.
Facilitate adoption, improve communication, and get rapid results from solutions you invest in.
Use online access to drive down operational costs and amplify productivity with real-time CRM.
Case Studies
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Marlabs Case Study Client Leading cloud-based communication service provider and the only pure play service provider in the video space.
Need Looking for a skilled partner to help them Migrating from MS Dynamics CRM 3.0 to MS Dynamics CRM 2011 and upgrade of custom built solution of existing CRM 3.0 implementation.
Reduce high costs of maintenance and 3rd party licenses.
Marlabs Solution The deployment for CRM 3.0 was a Clustered installation having 136 active users, 50 concurrent users with a database of 100 GB of active data.
Made an assessment of the "AS-IS" systems of major functional and infrastructure and defined a strategy, best migration approach to upgrade system without loss in productivity and enabled a smooth transition to the newer system. Migrated the various customized components (Callouts, Workflows, etc.) to the newer system.
Provided out-of-Box solutions thereby reducing licensing and maintenance costs on the customizations and third party tools (C-360) by 15%.
Migrated database to SQL2008 to increase optimization and efficiency in managing the infrastructure holistically.
New features provided better views, dashboards, goal settings, contextual charting to users and Management to help in making informed decisions, thereby reducing the need of maintaining and developing customized reports by 20%.
Provided training and recommendation sessions from Microsoft to further help in better understanding of the new features and recommendations to help Management in decision making.
Provided key guidance on better house keeping activities for maintenance and improving performance.
Provided critical support for any issues reported by users post production deployment.
Benefits Rapid user adoption
Reduced operational costs.
Better features and dashboards to increase overall productivity and capability.
Forward path to help in easier integration of their heterogeneous system and better performance.
Technology Platform MS Dynamics CRM 3.0, MS Dynamics CRM 4.0, MS Dynamics CRM 2011, Windows Server 2008, Microsoft Exchange Server, Microsoft Office 2010, MS-SQL Server 2008
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Marlabs Case Study Client Leading cloud-based communication service provider and the only pure play service provider in the video space.
Need Client wanted to upgrade their current Microsoft Dynamics GP solution to make more proactive and informed decisions that have a direct impact on productivity and bottom line.
Looking for a skilled partner to help them upgrade MS Dynamics Great Plains (GP) version 9 to 2010R2.
Marlabs Solution The Great Plains v09 deployment has no customizations with database size of 20 GB, accessed by 20 users, with 3 companies.
Assessment of the "AS-IS" system of major functional and infrastructure and defined a strategy, best migration approach to upgrade system without loss in productivity and enabled a smooth transition to the newer system.
Migrated database to SQL2008 to increase optimization and efficiency in managing the infrastructure holistically.
Configuration the Integration manager with the current business processes and FRx components.
Provided critical support for any issues reported by users post production deployment.
Benefits Forward path to help in easier integration of their heterogeneous system and better performance.
Cost Reduction – Infrastructure Maintenance
Vendor Support
Better Features and Dashboard
Technology Platform Microsoft Dynamics GP 9 & 2010R2, Windows Server 2008, Integration Manager 11, Microsoft Office 2010, MS-SQL Server 2008, FRx Tool.
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Standing apart in the marketplace
Value Proposition
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Delivery Excellence
Domain Expertise
• Flexible, transparent, and mature engagement models
• Seamless solution integration
• Certification compliance
• Robust Governance
• Strong focus on emerging technologies
• CoEs for technology proficiency
• Best in class technology and security infrastructure
Customer Centricity
Investment In Talent
• US based, IP driven organization with a digital technology focus
• Flexible engagement models with global talent
• Proven record of successful on-site, off-shore and blended engagements
• Customized solutions and services
• High competence levels in all technologies
• Home grown algorithm for matching resources with customer’s unique need
• Global training centers: Continuous quality improvement programs
• High retention rates
Higher Customer
Satisfaction
Excelling Employees
Project Certainty
Highest ROI and Value
Contact Us
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USA New Jersey
Marlabs Inc. (Global Headquarters) One Corporate Place South, Floor 3, Piscataway NJ 08854 - 6116 Tel: +1 (732) 694 1000 Fax: +1 (732) 465 0100 Email: [email protected]
India Bangalore
Marlabs Software (P) Ltd. Bagmane World Technology Center, 14th Floor, Citrine Block - 4, Marathahalli Outer Ring Road, Mahadevapura, Bangalore – 560 048 Tel: +91 (80) 67229400/700 Email: [email protected]
Canada Marlabs Canada Incorporated 1235, Bay Street, Suite 400 Toronto Ontario M5R 3K4 Tel: +1 (416) 934 5005 Email: [email protected] Mysore
Marlabs Software (P) Ltd. # 462, A & B Block, Udayaravi Road, Kuvempunagar, Mysore - 570023 Tel: +91 (821) 4000200 Email: [email protected] Marlabs Software (P) Ltd. # 469, A & B Block, Udayaravi Road, Kuvempunagar, Mysore - 570023 Tel: +91 (821) 4191450 Email: [email protected]
Mexico Marlabs Technology Services Av. Patriotismo 229 Piso 8 Col. San Pedro de los Pinos Mexico, D. F. C. P. 03800 Tel: +1 (732) 694 1000 ext.6011 Email: [email protected] Kochi
Marlabs Software (P) Ltd. "Athulya", 2nd Floor, Infopark Kusumagiri P.O. Kakkanad Kochi - 682 030 Email: [email protected] Marlabs Software (P) Ltd. Trans Asian Corporate Park, XIV/396-C, Seaport Airport Road, Chittethukara, Kakkanad Kochi - 682 037 Ph: +91 (484) 6062885/886 Email: [email protected]
THANK YOU
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