AN INTRODUCTION TO MARSH INDIA

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Contents

Capabilities

Who we are

Why work with us

MARSH

Section #1

Who we are

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The MMC group of companies

The premier global professional services firm providing advice and solutions in risk, strategy and human capital. Through our market leading brands, over 50,000 colleagues in more than 100 countries help clients identify, plan for and respond to critical business issues and risk.

World leader in risk and insurance services

World’s leading risk and reinsurance specialist

Global provider of HR advice and financial solutions

Global management consultancy

Fortune 500 company with revenues of $11.9 Billion in 2012

Listed on the New York, Chicago and London Stock Exchanges

MARSH

Marsh…. Welcome to a world of possibilitiesA Global Leader in Quality, Scale and Scope

$11 Billion

Leading global insurance broker with revenues exceeding $5 billion

Serving over 80% of the Fortune Global 500

Managing 3 or more lines of coverage for over 75% of the Fortune 100

22 practices & 14 risk specialties

Extensive Global footprint with over 26,000 employees across more than 100 countries

Provide an instant access to global

network

Exceptional service standards and

proven expertise

Devise solutions according to current

regulatory trends

Support in claim processing and leverage on our global learning

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Marsh IndiaFirst International Broker to get a license in India

• Comprehensive range of insurance / reinsurance and risk management services for most industries, across emerging practices and key sectors

• Deep understanding of the Indian market

• Placement capabilities with an experience of placing more than 1,000 Cr in India for more than 1800 clients

• Talent pool with a dedicated 250 + member team

• Global connect with Marsh Worldwide

• Strong presence across all the major cities

GurgaonMumbai Bangalore Chennai Hyderabad

New Delhi Ahmedabad Pune Kolkata

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Section #2

Why work with us

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Do I have a policy management system that gives me control of the insurance portfolio of my company and its global subsidiaries?

Is my corporate insurance program most effective and do I get the best pricing?

Are all statutory insurance covers taken in countries where my business operates? Are my business operations exposed to any legal & compliance risks?

Are insurers providing adequate support for claims management?

Are all key risks in my business is exposed to covered / insured or transferred?

How do I manage rising 12% to 15% per annum of Employee Health & Benefits costs?

What is the global/local benchmarking of covers and limits purchased for the risks that my business is exposed to?

Am I regularly updated on the changing/emerging risks of my industries?

And many more.…..

We Understand your RisksKey Questions for Risk Manager

MARSH

A Strategic Approach to Managing Risk

DEFINE• Better understand client’s business

strategies, emerging risks, key performance indicators, and other factors.

• Engage in a planning process across 12-, 24-, and 36-month intervals.

DESIGN• Design solutions using powerful

analytics.• Combined with a thorough cost-

benefit analysis, clients will be able to set priorities in order to efficiently deploy capital and resources.

DELIVER• Outstanding results and lower costs

through implementation plans tying back to key performance indicators.

• Global consistency and targeted focus on client needs, across Marsh’s multinational service platform of Risk and Insurance professionals.

Marsh 3DSM links your strategic risk management process to a dynamic operating framework, Our goal is simple: Maximize the return on your risk management investment through lower cost, reduced risk, and increased efficiency.

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InclusiveDeep Talent Base

Investment in Talent• Recruiting and retaining

leading professionals• Global opportunities for

career development• Continuing education

programs to maintain thought leadership

30 37 4259

86109

142175

200

241

0

50

100

150

200

250

300

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Colleagues

Our People Strategy• We attract the best available talent• Our campus recruitment strategy has been

instrumental in creating a talent pool and future leaders.

Diversity within the Workforce• Our employees have diverse educational

backgrounds bringing fresh thinking.• Demographically too, there is a diversity of

expertise that Marsh employees bring to the table

0 20 40 60 80 100

20-25

25-30

30-35

35-40

40-45

45-50

50-55

Age

Gro

ups

Employees

72%

5%

4%

13%2%4%

MBAEngineeringPGGraduateLawCA

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Genuine AssessmentBest combination of advisory and transaction capability

We transact with clients across different sectorsOur employees bring experience from diverse background

Pharmaceuticals & Healthcare8%

Construction, Utili-ties & Power

12%

Retail & Wholesale6%

Other Services9%

Automotive & Aviation5%

Manufacturing15%

Others13%

Financial Institu-tions10%

Tech, BPO, Media & Telecom

21%

Banking

Insurance

Technology Consulting

Audit

Manufacturing Legal

Power & Energy

Merchant Navy

and more…

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Nimble & ProficientCulture of Innovation and Thought Leadership

Our continually growing directory of intellectual capital provides the latest insights into innovative ways of identifying, quantifying, and managing a wide range of current and emerging risks.

Whitepapers

Examines the most significant, underlying global risks facing the global economy this year and beyond

ReportsExamines the financial performance and other trends at a time of unprecedented economic challenges

Newsletters

Highlights various nuances of the

emerging insurance industry in India, risk solutions as well the changing regulatory

norms

Case Studies

The study notes that as demand grows for

businesses to become more sustainable,

companies are beginning to change

their strategy and planning

Industry Overviews

Targets companies with operations in the Asia Pacific region, with feature stories from specialists across the Marsh & McLennan

Companies

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In Touch with emerging trends Emphasis on suitable client technologies

CS STARS serves the technology needs of risk management professionals - delivering integrated software and services for risk, claims, safety, and compliance management.

CAPABILITIES

Complete risk management suite for managing claims, policies, incidents, values, exposures, insurance certificates.

Marsh Connect is a global client portal that gives clients access to their organization's insurance and risk information, useful tools to manage their data.

CAPABILITIES• Account Management Tools : Global Policy

Management• Risk and Insurance Information

CS STARS Risk and Claims Management Software Marsh Connect

Managing Your Risk Online

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TrustedExceptional client base & service standards

Leading the way in Transparency:• Corporate culture that values integrity• Maintaining Client confidentiality by following all

norms with regard to data security & protection• Standard Operating Procedures & Protocols that

enable seamless communication• Ability to track progress and implementation

through client involvement in the design and delivery process

• Determining appropriate insurers for the types of risk involved and negotiating with those insurers on behalf of our clients to obtain optimal coverage at a competitive price.

DiscoverReactRespond

AnticipateMitigateImplement

Risk & Insurance ® Risk Innovator

Insurance Industry Awards

Reactions Global Awards

Business Insurance Innovation Awards

Asia Insurance Industry Awards

Premium Best Broker

Risk & Insurance Power Broker

Awards

Intelligent Insurer Award

Best Trade Credit & Political Risk

Insurance Broker

Our clients & industry stalwarts have reposed their faith in our credentials and capabilities

Transparency as a service philosophy

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Engaged Worldwide reach through seamless global network

Training and Development• Professional development and

education, including externally recognized designation programs

• Internships and mentoring program• Special projects, teams, and work

groups provide opportunity for professional growth

• Marsh University: Collaboration and shared learning

Collaborative Culture• Cross functional and geographic

teams working• Online global portals where

colleagues work together to share knowledge and solve client problems

Comprehensive coverage - 28 industry practices and 15

specialties globally

Over 26,000 employees across 100 countries

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Section #3

Capabilities

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Global Resources and Depth of Expertise

Risk SpecialtiesCasualtyEmployee BenefitsEnvironmentalFinancial Risk ProductsFINPROMarineProduct RecallProject RiskPropertyMergers & AcquisitionsMicro & Rural InsuranceTrade Credit & Political Risk

Specialty ServicesMultinational Client ServiceIndia Client Service

Industry PracticesAgricultureAutomotiveAviation & AerospaceChemicalCommunications, Media and Technology ConstructionEducationEnergyEntertainmentFinancial InstitutionsForestry Food & BeverageHealth CareHospitality & GamingInfrastructureLife SciencesManufacturingMarineMining, Metals & MineralsPower & UtilitiesPublic Entities / GovernmentPrivate EquityReal EstateRetail / WholesaleSports & Events

MARSH

Crisis and Casualty

Your needs

Crisis and Casualty Practice is the world’s leading casualty specialist withcolleagues in nearly 100 countries.

Our solutions

Product Recall specialists that help clients to better understand and mitigate the risk of a product contamination or product recall.

Environmental Risks personnel who focus on existing and forthcoming legislation and regulation, governance, and accounting trends related to environmental risk and liability.

Claims Recovery and Claims Workout Ransom / Terror Insurance Real-time benchmarking, excess limit

adequacy

Efficient casualty programs that have favorable retention levels, program layer analysis, and cash flow options.

A firm with deep knowledge in negotiating, implementing, and executing global primary and excess casualty programs with quality, accuracy & efficiency.

Assessment of statutory and contractual exposures that may result in compensating a physical or economic loss to a third party.

MARSH

Crisis & Casualty in HealthCare & Life Sciences

Your needs

With emerging exposures in the health industry, we have focused on bringing in thought leadership and designing solutions to best position our clients to navigate them. We provide world-class risk services and cutting-edge solutions for organizations in pharmaceutical, generic pharmaceutical, drug wholesale, nutraceutical, biotechnology, medical device and supply, and contract research.

Our solutions

• Clinical Risk Consulting• Health Care Professional Liability Claims

Consulting• Benchmarking and insurance optimization• Products Liability• Clinical Trials Center of Excellence and

Country Regulations• Cargo Accounting - Revenue Recognition

Programs• Supply Chain Risk Management

• A real-time, industry knowledge-sharing platform to communicate and share best practices for the benefit of each client, regardless of location.

• Centers of Excellence for clinical trials, biotechnology and pharmaceutical clients

• Global network and placement teams• Client roundtables, webinars, seminars,

forums• Representation on industry and underwriting

advisory councils

MARSH

Employee Health & Benefits

Your needs

Employee Health & Benefits (EH&B) helps companies turn their employee benefits programs into competitive differentiators. From major multinational corporations to locally owned businesses, we help our clients capitalize on The Benefits of a Great Workplace SM

Our solutions

Employee benefits review Market & peer group benchmarking Benefits harmonization EH&B insurance study for setup of operations

in new locations (Country report) Benefit plan design Claims review Cost management strategy Annual Health & Wellness report, EH&B

Survey Vendor (insurer/third party administrator)

evaluation Health Risk Management Services

• A complete suite of core and voluntary benefits products and services

• Differentiated EH&B solutions tailored to local market conditions, cultures, and competitive work practices that can help maximize benefits spend, minimize administrative burdens, improve employee productivity, and be compliant

• Innovative products in life, health, disability, accident and health, and pensions

MARSH

Financial and Professional Liability

Your needs

Financial and Professional (FINPRO) Practice is dedicated to serving financial institutions and professional services firms and the insurance of their management liabilities. FINPRO comprises over 1100 specialists worldwide, drawn from a wide range of backgrounds including legal, loss adjusting, banking and underwriting.

Our solutions Directors and Officers’ Liability Professional Liability/ Errors & Omissions

(E&O) Crime & Fiduciary Liability Employment Practices Liability Commercial General Liability Public Offering and Securities Insurance Robust, real-time benchmarking and modeling

such as IDEAL (Identify Damages, Evaluate & Assess Limits)

Claims advocacy

Ability to mitigate risk of uninsured and underinsured loss

Specialization and identifying the appropriate coverage solutions

Ability to understand the client’s business and unique needs

Benchmarking and claims advocacy

MARSH

Property

Your needs

Property Practice’s market knowledge provides clients with invaluable benchmarking and analytics, allowing them to make informed decisions on limits and retentions and achieve premium targets. We can leverage our market relationship to our clients’ best advantage at all stages of the placement and claims process.

Our solutions

Signature products and services: property damage, business interruption, terrorism, builders risk, flood, mortgage impairment/force placed/master trust, supply chain, equipment maintenance and inland marine

Relevant market data and benchmarking reports tailored to each client’s specific industry, size, and risk characteristics

State-of-the-art global property value collection system.

Industry leader in developing innovative products, including supply chain, standalone wind, and terrorism insurance.

Business continuity planning that identifies critical risks, quantifies their potential impact, and develops recovery and restoration strategies in the event of a severe disruption.

Proactive engagement in all aspects of program administration:

– Loan covenant coordination and communication

– Acquisition/divestiture support

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Trade Credit & Political Risk

Your needs

Trade Credit & Political Risk Practice is a global network of 250 product specialists in 44 countries focused on delivering risk mitigation solutions for payment risk obligations and emerging market investments.

Our solutions

• Trade credit:– Credit insurance** on accounts receivable– Global credit insurance programs for

multinationals– Credit insurance backed cross border

funding transactions• Investment Risks:

– Equity / Debt coverage– Mobile Asset & Commodities Expropriation– Contract Frustration Covers

Adequate protection to facilitate business that gets conducted on unsecured credit terms

Multinational insurance programs aimed at providing seamless solutions involving structuring, placement, and claims servicing platform to complement business of the company.

Address risks to equity investments- wholly owned subsidiaries /JVs or minority shareholdings in sensitive areas

** Credit Insurance products are not available in India. Marsh with the support of global offices can arrange for offshore credit insurance products.

MARSH

India Client Services

Your needs

India Client Services Practice provides risk management and insurance related services for Indian multinationals and acts as a one stop shop for all insurance solutions for its clients across geographies.

Our solutions

• Risk identification & mapping• Identifying the best insurers to partner with on

a local and global level• Differentiating your risk profile from your

industry peers (benchmarking• Capital project risk management• Claims services• Due diligence services for M&A activities

• Focus on understanding the company’s business both locally and around the world and prioritize risk issues accordingly.

• Service that should be demonstrated by quantifiable value and ability to scale up commitment levels when needed.

• Strong market relationships that can aid in effective policy placement and claims advocacy.

• Ability to monitor programs across geographies through coordination and control mechanisms.

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Multinational Client Service

Your needs

Multinational Client Service (MCS), with dedicated specialistsin over 100 countries, is solely focused on delivering insurance solutions and service excellence to clients whose insurance programs require the commitment of global expertise and an intimate knowledge of local markets.

Our solutions

• Coverage tailored to the needs of the client and the risk priorities. (Controlled Master Program)

• Standardized service across geographies that enables faster turnarounds.

• Programs under Management :• Property and Business Interruption• Marine (Cargo)• Casualty• Directors & Officers’ Liability• Employer’s Liability• Construction

• Focus on understanding the company’s business both locally and around the world and prioritize risk issues accordingly.

• Service that should be demonstrated by quantifiable value and ability to scale up commitment levels when needed.

• Strong market relationships that can aid in effective policy placement and claims advocacy.

• Ability to monitor programs across geographies through coordination and control mechanisms.

MARSH

Reinsurance

Your needs

Reinsurance Practice provides treaty and facultative reinsurance solutions across all lines of business. The team works closely with Guy Carpenter and Marsh offices to deliver reinsurance, alternative risk transfer and risk management solutions for clients around the world.

Our solutions

Unique Analytical Support: Through i-Axs**, proprietary solutions such as – MetaRisk**; industry’s comprehensive economic capital model specifically designed to analyse risks faced by insurers, Flood model for quantifying the flood risk and EQ/ Windstorm Catastrophe modelling to monitor accumulation risks

Relevant market data and benchmarking reports

Guy Carpenter Annual Training Academy for Indian clients

Price and coverage optimization Efficient market engagement

Substantial experience and a track record of innovative ideas and delivering on promised results

Mapping the relevant risks involved in underwriting, catastrophe, reinsurance, reserve and asset risk

Adding tangible value to an insurance enterprise.

** Proprietary tools owned by Guy Carpenter

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Energy

Your needs

Energy Practice is at the forefront of advising energy companies on risk and insurance issues impacting operational success. By blending market capacity with our global network, we surpass local market constraints and deliver optimum terms and conditions for our clients.

Our solutions

• A combination of local regulatory & market knowledge

• Contract review • Risk consulting • Ability to access key international markets• Energy insurance training courses• Crisis management & Claims management• Strong benchmarking data

• A firm that helps reduce the cost of risk by identifying opportunities in existing programs.

• Access to market-leading claims team to gain from worldwide experience in maximizing policy indemnity and swift recovery.

• Powerful analytics and benchmarking capabilities to support you through all phases of investment

MARSH

Financial Institutions

Your needs

Financial Institutions (FI) Practice helps mitigate the challenges, goals, operational objectives and limitations of financial institutions. The Indian financial service industry is diversified and expanding rapidly. Banks, insurance companies, asset managers, Non-banking financial companies and other financial institutions of all sizes face risk which need to be addressed. This is where Marsh India can make a difference.

. Our solutions

• Operational risk modeling, review & analytics• Benchmarking & adequacy assessment of

interruption cover• Risk and Insurance Due Diligence• Financial Risk Products to manage credit risks• Collateral replacement • Portfolio and single-name credit solutions• D&O coverage audit, risk report and program

analysis

• Mitigating Operational Risks• Interpreting the complexity surrounding

Basel II norms• Business Interruption Valuation and Property

Coverage • Mergers & Acquisitions related assistance• Assessing & assuaging Cyber and Privacy

Risks owing to an increasing reliance on technology

• Identifying and resolving issues relating to Directors & Officers’ liability

MARSH

Construction, Power & Utilities (CPU)

Your needs

CPU Practice provides world class risk advisory and transactional services to the entire infrastructure sector. We cater to various industries including Power, Renewable Energy, Metal, Mining, Mineral, Transport, Construction and telecommunication.

Our solutions

Risk engineering Insurance market review Managed mitigation/reduction of public sector

risk to the project Identification, quantification, pricing and

transfer of risk Expertise in lender advisory in identifying gaps

between project risks and borrower’s risk retention and transfer arrangements

Facilitating ongoing lender protection through borrower risk

Prior experience and understanding of the dynamics of the utilities sector

Proven experience placing coverage at favorable terms and conditions with insurance markets that specialize in underwriting power and utility industry risks.

Program review, gap analysis, and recommendations for alternative solutions

Industry-focused claim expertise.

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Marine

Your needs

Marine Practice offers comprehensive global insurance and insurance-related solutions to ship owners, charterers, cargo owners, traders, contractors to the offshore oil and gas and construction industries, port authorities, terminal operators, and shipyards.

Our solutions

• Cargo covers including project cargo• Hull, P&I, War and loss of hire for ship

owners/operators• Charterers cover• Managers and operators’ cover• Ports and terminals cover• MTO/ NVOCC/ Freight Forwarders Liability• Marine liabilities• Claims and crisis management

• A firm that can access and leverage its global marine capacity

• Bench strength in all geographies, to advise clients, giving insights that better inform their decision-making processes.

• Access to a market leading claims team for maximizing coverage and enabling quick recoveries.

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Private Equity and M&A (PEMA)

Your needs

Private Equity and M&A Practice has extensive experience assisting enterprises on Private Equity and M&A transaction-related engagements. This experience, coupled with Marsh’s extensive network of offices around the world, allows us to provide substantive advice to Private Equity funds and companies involved in a merger or acquisition, divestiture, distressed situation, or other corporate restructuring both for incoming and outgoing transactions.

Our solutions Multidisciplinary team of transaction specialists

that come from multiple backgrounds including insurance, banking, legal, and accounting.

Experience driven solutions from having worked on hundreds of cross-border transactions and Private Equity transactions

The core of our Private Equity and M&A advisory service is focused on:

– Pre-acquisition due diligence advice– Private Equity fund level advice– Transaction-related insurance solutions,

including: representation and warranty insurance protection, contingent liability insurance, and other lines

– Post-transaction integration and optimization

Help in obtaining a clearer picture of the value of the liabilities and assets being acquired, which can result in:

– A more efficient purchase price– An improved sale/purchase agreement– Smoother, faster integration– Operational cost synergies– Improved corporate governance

Risk Management framework for Private Equity Funds and Portfolio Companies.

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Marsh Risk Consulting (MRC) Specialized Expertise: Risks, Disputes, Strategy

Your needs

Marsh Risk Consulting (MRC) provides global customized consulting solutions focused on business success.MRC has extensive experience assisting boards, corporate executives, operational leaders, and risk managers with developing enterprise-wide solutions, building resiliency, and achieving their short- and long-term objectives.

Our solutions

• Business Continuity Risk Management• Claims Consulting • Insurance Archaeology/Mass Tort/Complex

Claims • Reputational Risk and Crisis Management • Enterprise Risk Management• Product Risk Consulting• Property Risk Consulting• Supply Chain Risk Management• Workforce Strategies/Human Capital• Alignment with other Marsh & McLennan

companies to provide a full range of solutions

• Global Reach

• Deep Technical Expertise: – Experience and expertise across

industries – Understanding of governance and

compliance issues – Risk modeling and analytics

• Multidisciplinary, cross-practice and cross-geography teams to aid a holistic solution.

MARSH

Marsh Claims PracticeDelivering Claims Results

Your needs

The Marsh Claims Practice is a global network of over 1,300 dedicated claims resources spanning more than 80 countries providing local knowledge and prompt action for clients’ claims anywhere in the world.

Our solutions

• Coverage advocacy and collections• Reporting of claims/losses to primary and

excess carriers• Guidance for clients to assist them with direct

reporting their own routine claims• Claims strategies and project management

for major losses• Claim reviews, pre- and post-loss advice• Catastrophic claim response

• Diversified knowledge base including backgrounds in law, accounting, engineering, adjusting, and more.

• Access to risk specialists and consultants with extensive industry and product experience.

• Strong market and senior carrier relationships assist in resolving client issues.

• Technical and jurisdictional expertise that delivers results and drives outcomes for our clients.

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The information contained herein is based on sources and analysis we believe reliable and should be understood to be general risk management insurance information only. If these assumptions should be incorrect, incomplete or inapplicable and if conditions and factors should change, the opinion and advices provided would be materially affected. This information is not intended to be taken as advice with respect to any individual situation and cannot be relied upon as such. This document is owned by Marsh; its contents or any portion thereof may not be copied or reproduced in any form without the permission of Marsh.  Statements concerning financial, regulatory or legal matters should be understood to be general observations based solely on our experience as risk consultants and may not be relied upon as financial, regulatory or legal advice, which we are not authorized to provide. All such matters should be reviewed with appropriately qualified advisors in these areas. Marsh India insurance Brokers Pvt Ltd is JV Company of Marsh Inc a global leader in risk management, risk consulting and insurance broking

Copyright 2013 Marsh India Insurance Brokers Pvt Ltd. All rights reserved. Compliance IND-20130719-C