Date post: | 03-Dec-2014 |
Category: |
Healthcare |
Upload: | nhsopenhouse |
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Martin SmethersMember of
The Fordingbridge Surgery Patient Participation Group
The Fordingbridge Surgery
• Rural Practice on the edge of the New Forest with several outlying villages
• Some 12,400 patients on the patient list• 10 GP’s • 2 Nurse Practioners• 6 Nurses
Aims
• Unless you have the Practice staff, Doctors, Nurses and admin on side, then you are on a hiding to nothing
• The Practice and the PPG work in harmony, rather like a marriage
• Openness is essential• We are lucky in this respect
Aims
• The PPG are not there to resolve individual complaints, the Practice have procedures in place for this
• We are not going to change the World rather …
• We are there to help the Practice to make the best of the resources they have available to them for the benefit of all the patients
The PPG in Fordingbridge
• Formed in 2011• Virtual membership has increased from
181 in the first year to 688 currently• Executive Steering Group consisting of 6
patients, 2 GPs, the Practice Manager and her PA, meet every 4 - 6 weeks
Executive Steering Group
• Good leadership• Keep number small and workable, large
numbers are not essential, but quality is in order to complete tasks
• Leave meetings with defined objectives agreed and progress them
Communications• Virtual members are contacted on a regular
basis, others by email or post• Newsletter twice a year• Shorter Bulletins twice a year in between• 2 Public Health meetings a year, covering
topical subjects, a Q&A session, where patients can “have their say”
• Membership leaflet explaining what the PPG is, what we do and how. Also included in new patients packs
Communications
• Insertions in Local parish magazines• Posters around the town and villages• Videos on the media boards in the surgery
waiting rooms• We always ask for feedback and comments
to be forthcoming• An Annual Survey. This year we handed
out 1,000 and received back 643, a 64% return.