Martin Zwart, Engage!

Monday, May 14, 2007

Process improvement by visualization of cost, quality and time

The “Fusion” between process and SOA

Real-time insight in your processes.

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Company Overview

About Engage!

Engage! Is the producer of the Engage! BPM Suite for SOA.

The Engage! BPM-Suite includes a guided methodology and enables:Business process design & Business Process Management, Composite application design & integration - BPEL Generation,Business process activity monitoring.

Engage! partners carry out Business Process Management projects.

Engage! Started in 1988 and has deep knowledge of BPM. Engage! operates in the Netherlands and the United Kingdom, where it accounts for over 25 customers, including high-profile companies such as GGD/NHS (Healthcare), ENZA/Freelift (Production), Shell-EP (logistics), V.N.G./UK Counties (Government), CAIW (Telco) , Unisys (logistics) and Willis (Insurance).

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Business Process Management

The need for process orientation

Market needsCustomer focus Single point of controlRapid serviceReduce cost and timeOnline 24x7Flexibility & agilityCompliance+ =

IT SituationOld “legacy” Heterogeneous systemsHigh costsDifficult to establish the business caseSolid and rigid

IT NeedsReduce cost Reduce complexityImprove re-useability

Business ChangesMergers & Acquisitions Changing legislationCompliances (SOX etc.) Basel 2

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Business Process Management 20+ years of IT investments...

• Large, heterogeneous systems

• Stove pipes• An array of different

technologies

Customers

Partners

Financial

Reports

Technical Services

Call Centers Service

Sales Products

Employees

Storage

E-HRM

ERP

Website

CRM

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Repeat OrderRepeat Order

Change Change RequestRequest

ComplaintComplaint

New New CustomerCustomer

Back-officeBack-officeCustomerCustomer

ProductionProductionFront-OfficeFront-Office

BrowBrowserser

CoboCoboll

UnixUnix

Etc.Etc.

JavaJava

IBMIBMSAPSAP

OraclOraclee

MicrMicrosoftosoft

BrowBrowserser

CoboCoboll

UnixUnix

Etc.Etc.

JavaJava

IBMIBMSAPSAP

OraclOraclee

MicrMicrosoftosoft

BrowBrowserser

CoboCoboll

UnixUnix

Etc.Etc.

JavaJava

IBMIBMSAPSAP

OraclOraclee

MicrMicrosoftosoft

Business Process Management

The end result of 20+ years of IT investments...

Poor customer satisfaction - Poor process effectiveness Low efficiency

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Business Process Management

A new (or another) way of working

Large investments, Long term

• Customer focus

• The Process is leading

• Rapid delivery, involvement of end-users

• Current systems remain support SOA

• Payback < 1 year

• Model driven for re-useability

Process Focus, supporting SOA

Traditional approach:

Focus on ICT Architecture

Necessary approach:

Process orientation

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Engage! Technologies

Engage! BPM Suite

Engage! provides a BPM Suite, based upon industry standards.

The Engage! BPM Suite is based on a metadata repository and includes a range of model-driven tools for the design, development, deployment and management of

Business Processes.

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Engage! Technologies Engage! BPM Suite for SOA

• Analyzer provides business process

analysis, simulation and an open interface that enables import from high level business process modeling tools.

• B2BPEL provides “smart” technical process design, automatic Web Services (WSDL) connectivity.

• Dashboard provides a set of interactive analytical/reporting tools for real-time business process activity monitoring related to the output of the BPEL-Engines in combination with real-life data.

ORACLE FUSION(or others)

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Engage! BPM Suite

For who?

• Business Managers who need to manage their real-time operational processes.

• Business Analysts who need to design their process models and the related parameters like cost, time and added value.

• SOA Architects and analysts who need to bridge the gap between business analysts and developers.

• Architects and process developers who want to quickly test and generate executable BPEL processes from process design tools.

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Desktop

Internet

Engage! Technologies BPM Suite

Architecture

Current IT Systems

Company Service Bus

WS Integration

User

Interaction

Process Engine

Engage!Repository

of Models

Engage! Modeler

Engage! Dashboard

WS

WS

Bu

siness &

ProcessD

ata

Portal

3th PartyProcess Tools

3th PartyProcess Tools

WS

Composite Apps

ORACLE FUSION(or others

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Engage! Technologies BPM Suite

Structure

DashboardProcess

Real-time Reporting

BPEL Editor

BPEL Engine

OtherProcess Modelers

ModelerModelingAnalysis

CalculationSimulation

Publish

B2BPELSmart Modeling

Web Services IntegrationBPEL Generation

Publish

Web Services

Tec

hnic

alsp

ecia

list

Fun

ctio

nal

spec

ialis

tM

anag

emen

t

BPML BPEL

Visual Process& Parameters

Life data

WSDL

Bu

siness &

ProcessD

ata

ORACLE FUSION(or others

Little structureAdd structureCheck Syntax

Very structured

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Engage! Technologies BPM Suite Engage! Modeler

Analyzer provides business process analysis, simulation and an open BPML-interface thatenables import/export to high level business process modeling tools (Aris, Protos, BWise, Visio etc.)

Meant forBusiness Analysts who need to design their process models and the related parameters like cost, time and value-add.

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Engage! Technologies BPM Suite Example of Analysis

Go BackGo BackCostOrganization

Reliability

Waiting

Queue

What If ?

Alignment

CompApp

Publish

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Engage! Technologies BPM Suite

Engage! Modeler

B2BPEL(Business-to-BPEL) is a BPEL analysis- modeling and management tool allowingusers to easily describe businessprocesses from the process point of view,connect Web Services and immediately generate executable BPEL processes.

Meant for• SOA Architects and analysts who need to bridge the gap between business analysts and developers.• Architects and process developers who want to quickly test and generate executable BPEL processes.

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Engage! B2BPEL

Business Process Execution Language

BPEL is the favorite specification standard Web Services protocol for expressing Business Process Management (BPM) flows.

BPEL is to provide an Extensible Markup Language (XML)-based executable language that allows developers to define the business process sequencing required to ‘string’ web service invocations into complex services.

BPEL is:- Open- Interoperable (significant support coming from basis Web Services) - Portable (expressing Business Processes for business concerns via WDSL connected Web Services).

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Engage! Technologies BPM Suite

Engage! Modeler

SOA Architects, Technical Analysts,

Programmers, Developers

Business Analysts

Business Process Design Tools (Examples: Bwise, Protos, Engage! Modeler, Visio)

Engage! BPM Suite

(generic) BPEL

BPML BPEL

Life data

WSDL

Visual Process& Parameters

ORACLE

ORACLE FUSION(or others

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(Internet)Web services

Model ProcessSmart ModelingGenerate BPELPublish Process

Engage! Technologies BPM Suite

Functions of Engage! Modeler B2BPEL

BPML BPEL

Life data

WSDL

Visual Process& Parameters

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Engage! Technologies BPM Suite

Engage! Dashboard

Engage! Dashboard providesa set of interactive analytical/Reporting tools for real-time business process activity monitoringrelated to the output of BPEL engines in combination with real-life data.

Meant for• Business Analysts who need to design their process models and the related parameters like cost, time and value add• Business Managers who need to steer their real-time operational processes.

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Engage! Technologies BPM Suite

Features & Benefits Engage! Dashboard

• Process orientated reports in a visual structure processing variables

• Activity orientated reports with drill-down till transaction-level

• On-line Graphical report (re) design / try-out

• Smart context-sensitive queries

Engage! Dashboard offers a reporting environment where, in a process context, the business parameters can be verified against real-time data.

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Over 30 proven customer cases SI/OEM Partners

Engage! Company Overview Customers & Partners

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Thank you !

Engage! BV

Robijnstraat 92

1812 RB Alkmaar

www.engage.nl

Voice (31) 72 5064648

Fax (31) 72 5067745

info@engage.nl

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Engage! Company Overview

Over 30 proven customer cases

Shell • Old situation. Around 30 people working on ordering cranes and trucks for

drilling activities. Any new order needed manual input in SAP, EB-PRO and Trade ranger. High response times, high costs and no automatic throughput.

• New situation: An intelligent plug-in to SAP / EB-Pro and Trade-Ranger was realised. The, via webbrowser entered, transport orders are automatically send from SAP to EB-PRO and Traderanger.

• Time + total cost: 3 months, € 130.000 PLUS € 70000

• Benefits: 80% staff reduction, availability of real-time management information, enabled Shell to outsource the purchasing process

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Service Oriented Architecture

OrderFactuur Real-time data

Real-time Information

BPEL

Knowledge BaseBPEL Manager

SoapSoap SoapSoap SoapSoap

SoapSoapSoapSoap

WinderWinderHoldingHolding

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Engage! Company Overview Over 30 proven customer cases

Unisys manages PC environments for 1.000’s of companies worldwide. Annually they look after 100.000+ PC replacements.

- Old situation: Individual tracking & tracing per location, ‘spreadsheet management’. No insight in real-time budgets, status of roll-out. Customers could not get status updates.

- New situation: Front-end environment, fully integrated with Altiris, to manage outsourced PC replacement processes, including real-time analysis and reporting (BAM).

- Time + costs: 3 months, < € 100.000

- Benefits: ROI of € 1.5 million