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Mary Cate Shares San Francisco

Date post: 09-May-2015
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Social Media Manager, Mary Cate Duffy, just got back from a trip to San Francisco to learn more about marketing and innovation. She created a presentation to share what she learned.
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Inman Connect My time in San Fran
Transcript
Page 1: Mary Cate Shares San Francisco

Inman Connect

My time in San Fran

Page 2: Mary Cate Shares San Francisco

Things I Learned

• Marketing Best Practices (Mainly Digital)

• Cool Apps • Strategy• Real Estate is Boring

Page 3: Mary Cate Shares San Francisco

Slowing down is actually the same as STOPPING

innovation. Keep learning new skills.

Page 4: Mary Cate Shares San Francisco

The best open rate for emails is at 7am on Saturday

mornings.

Page 5: Mary Cate Shares San Francisco

Need a good calendar app? Tempo Ai is one of the best

Page 6: Mary Cate Shares San Francisco

Refresh is the perfect app for networking. Great for realtors

and marketers

Page 7: Mary Cate Shares San Francisco

Digital isn’t going away.

Page 8: Mary Cate Shares San Francisco

The Right Medium

• The medium is the message• Co-evolve the medium and its message

and the product and its context • Experiment to find new mediums• Think about how to get your innovative

product out to your customers in innovative ways.

Page 9: Mary Cate Shares San Francisco

Uberfication means bridging the gap between consumer

and product

Page 10: Mary Cate Shares San Francisco

Social Media

• When social media is no longer a shiny object how does it actually MATTER to your business?

• Make an impact on your business with social media

• You CAN source leads on social media. Super valuable content + landing pages = conversions

Page 11: Mary Cate Shares San Francisco

Find Your Niche

• Social accounts need a mission. Who are your people.

• What are you sharing? Does it serve that audience? Does it serve that mission?

• Every social account should have a mission, and then sharing content is easy.

Page 12: Mary Cate Shares San Francisco

CONTENT IS KING

• Blend content with lifestyle information AND your information

• Show what you know AND your community

• People want to know EVERYTHING • People want hyperlocal information

Page 13: Mary Cate Shares San Francisco

Cont.

• Everything is connected• People want control • Create the BEST consumer experience

you can • Actively create the context for your

consumers to understand how your idea fits into their lives

Page 14: Mary Cate Shares San Francisco

….

• Content marketing helps a company stay TOP OF MIND, so when the consumer is ready to buy, they turn to you without being forced

• People want to see THEMSELVES in YOUR work. NOT YOU

• Build trust, credibility, & goodwill

client | presentation

Page 15: Mary Cate Shares San Francisco

And Some More• Solve people’s problems. Don’t just

solve for their happiness, solve for their success

• Your marketing materials should be what people would pay you for

• What marketing content will your customers THANK you for?

• Be USEFUL in every update

Page 16: Mary Cate Shares San Francisco

Helpful is the new viral

Page 17: Mary Cate Shares San Francisco

If you have a good enough piece of content, THAT becomes the influencer

Page 18: Mary Cate Shares San Francisco

Social Influencers• Influence (is) PROVIDE attention and value

to others • Be generous. The more you give, the more

you get. • Build relationships • Take some time to help the influencer first• Show people you are promoting THEIR stuff• If you are mentioned anywhere- reciprocate!• Influence has completely inverted with social

media. Provide value to others. Shine attention to others

Page 19: Mary Cate Shares San Francisco

Remarkable is the new “business as usual”

Page 20: Mary Cate Shares San Francisco

Listen, Learn, Care, Serve

Page 21: Mary Cate Shares San Francisco

Your Followers

• Everything is about the audience• Are you attracting the right following? • You need people who love how much you

helped them• Know how these people are thinking about

your industry. That drives every decision about what to share

• TREAT THE FOLLOWERS YOU HAVE AMAZINGLY

Page 22: Mary Cate Shares San Francisco

In marketing, you want to have as much information as possible. A lack of information

slows down marketing.

Page 23: Mary Cate Shares San Francisco

Analytics

• Provide context to your data= knowledge

• Pulling analytics is a great way to enhance your consumer experience

• Don’t just look at vanity metrics (impressions & reach). Measure what you are actually trying to accomplish (leads & conversions)

Page 24: Mary Cate Shares San Francisco

Something happens when traditional thinking stops and

innovative thinking takes over, change.

Page 25: Mary Cate Shares San Francisco

Consumer Experience• It STARTS with the consumer• Mobile is causing a major shift in the

consumer experience• User experience creates business

opportunities • Create true synergy with the

consumer…make it WE centric not ME• Customer’s expect “frictionless”

transactions

Page 26: Mary Cate Shares San Francisco

Focus.• Are you trying “every” possible tactic on

FB to generate leads? Knock it off and get focused

• If you are in doubt, don’t do it. • We are constantly obsessed with the

next “big” thing. Focus on where you are.

• Don’t fear technology • When you are starving, everything looks

good.

Page 27: Mary Cate Shares San Francisco

The Brand.

• What fuels your brand? • Do you trust them? • Are they excellent at what they do? • Do they care about me? • As the world gets smaller, branding is more important than

ever.

• People buy from people

• Brands are made up of people. The people are the entire point.

Page 28: Mary Cate Shares San Francisco

“We partnerwith people that we feel are brand right for us”

Page 29: Mary Cate Shares San Francisco

Change people’s hearts, minds, and actions.

Enchantment. -Guy Kawasaki

Page 30: Mary Cate Shares San Francisco

Enchantment

• Always default to yes. How can I help you? • The eyes are the key to a great smile. (No

more botox) • Become a baker, not an eater. • Baker’s do not see other people’s gains as their

loss• Accept others for what they are • Enchant ALL of the influencers • If all else fails, get on your knees

Page 31: Mary Cate Shares San Francisco

Canva is amazing.

For all of the “amateur” graphic designers of course

Page 32: Mary Cate Shares San Francisco

See?

Page 33: Mary Cate Shares San Francisco

You aren’t in competition with your competition, you are in

competition with your customer’s “online time”


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