MOHAMMAD ALI SHALAN BEng., MSc., PMP®, PMI-RMP®, ITILF®, CISA®,CGEIT®, CRISC®, CRMATM

P.O.Box 183542 - Amman, 11118 - Jordan

Saudi Mobile (966) 569 188 680

E-Mail: mohammad.shalan.jo@ieee.org

OBJECTIVE

To predict my and employer’s future; Shift both paradigms utilizing joint experience to own,

manage and enhance on the way to reach new elevations internally and nationwide.

IDENTITY

CAREER FOCUS

The target will be to spread certified Information Technology risk and governance

methodologies to achieve business objectives, enterprise architecting and stakeholders’

interests while enhancing compliance, productivity and business strategy alignment.

Audit and project management techniques will be utilized along with strategic thinking, directed

research, service management and certified knowledge.

KEY WORDS

University of Jordan, Master Degree, Telecommunication Engineering, Electrical Engineering, Jordan, Saudi Arabia

Change Management, Business Process, Governance, Audit, Risk, Project Management, Service Management, Training

IEEE, JEA, ISACA, PMI, IIA, MSc, PMP, RMP, ITIL, CISA, CGEIT, CRISC, CRMA, COBIT, TOGAF, ERP, itSM, COSO,IT,IS

PROFESSIONAL MEMBERSHIP

عربي

English

3p

l

u

s7 Professional

Certificates Currently Working in

Jeddah, Saudi Arabia

3 L

angu

age

s20Professional Positions 8

Years of experience

Companies/Business Groups

43Years old

3 kids

Nationality

EDUCATION

UNIVERSITY OF JORDAN, FACULTY OF ENGINEERING & TECHNOLOGY, AMMAN, JORDAN

Master of Science in Telecommunication Engineering JAN 2005

Bachelor of Electrical Engineering JUN 1995

PROFESSIONAL EXPERIENCE

CERTIFICATIONS TIMELINE

Months

Network Operations

Engineer

Desktop Support

Center (DSC) Supervisor

Desktop Support

Center (DSC) Manager

Proje

cts M

an

ager

Systems Manager

Technology and

Governance Manager

Project

Engineer

Desktop Projects Rollout Co-coordinator

0 50 100 150 200

www.aqarat.com.saWWW.SITA.AEROWWW.KONE.COM

Months

University Graduation and

CERTIFICATION Timeline

BACHELOR OF SCIENCE,

ELECTRICAL ENGINEERING

MASTER OF SCIENCE,

COMMUNICATION ENGINEERING

PROJECT MANAGEMENT PROFESSIONAL, PMP®,

INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY,

ITIL(F)

CERTIFIED INFORMATION

SYSTEMS AUDITOR, CISA®,

CERTIFIED IN THE GOVERNANCE OF ENTERPRISE IT,

CGEIT

RISK MANAGEMENT

PROFESSIONAL, PMI-RMP

CERTIFIED IN RISK AND INFORMATION

SYSTEMS CONTROL, CRISC

CERTIFICATION IN RISK

MANAGEMENT ASSURANCE,CRMA

CONTROL OBJECTIVES FOR

INFORMATION AND RELATED

TECHNOLOGY (COBIT)

J-9

5

S-95

D-9

5

M-9

6

J-9

6

S-96

D-9

6

M-9

7

J-9

7

S-97

D-9

7

M-9

8

J-9

8

S-98

D-9

8

M-9

9

J-9

9

S-99

D-9

9

M-0

0

J-0

0

S-00

D-0

0

M-0

1

J-0

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1

M-0

2

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2

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3

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3

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3

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4

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5

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5

Targeted 2015

Featured

Projects' summary and KPIs

After After After

85% 20M 97%

Category IT Governance Category IT service Management Category Service-Desk deployment

Owner Global Operations Owner Service Centers (SSCs) Owner Desktop Support

Key Words ITIL, COBIT Key Words CA Unicenter, itSM Key Words ITIL, itSM

Duration 6 months Duration 10 months Duration 4 months

Involved partners 4 Supported Countries 109 Supported Countries 50

Geographies 5 Locations 170 Locations 78

Team members >25 Team members >18 Team members >9

Major Stakeholders >100 Major Stakeholders >1000 Major Stakeholders >20

KPI Enhancement level (%)

10

14

40

Business strategy alignment 13

34

Elevators New Algorithm After

35 42% 65%

Category Electromechanical Category Network Optimization Category Troubleshooting Automation

Owner KONE Elevators Owner University of Jordan Owner Samsung factory in Amman

Key Words Escalator, Elevator Key Words TCP, ATM, Simulation Key Words Expert systems

Duration 24 months Duration 18 months Duration 6 months

Process enhancement

Summary: Leading a team of

technicians and skilled/unskilled

workers, to complete technical

tasks.

Summary: Study, Analyze and

Perform necessary simulations to

suggest new TCP over ATM

Transmission algorithm

Summary: Plan to collect and

analyze requirements to allow

computerized troubleshooting, while

optimizing support functions.

Projects Normal Before

7 34% 100%

Main Measure:

Successful completion

Main Measure:

Reduce TCP Packet Loss

Main Driver:

Shortened the troubleshooting time

Elevators and Escalators

Installations and maintenance

Packet Drop policies for

Transmission Control Protocol

(TCP)

Building an Expert System based

on Artificial Intelligence

Standard Projects' Implementations

IT Governance and service Management

Plan and Setup a 24/7 End-End

Service-Desk

Before

85%Main Driver:

Increase Customer satisfaction

Developing a Governance

Framework

Building a Transition team and

a Change Management Frame

Main Driver:

Reduce Lost Support Revenues

Main Driver:

Enhance COBIT Compliance

70%

Before Before

100M

Customer Satisfaction

Employee satisfaction

Controlling un-wide activities

OUTPUT: Governance framework

base on ITIL and COBIT

OUTPUT: Established an itSM team

running the suggested delivered

Framework

22

12

12

4

20

5

38

27

OUTPUT: establishing a dedicated

service desk and building necessary

infrastructure

5

36

TIP: This summary is including featured projects only, further details are available upon request

Major Risks After After

85 88% 74%

Category Risk based Audit Category IT innovation Category process re-engineering

Owner Top Management Owner Technology Management Owner Technology Management

Key Words Risk, Audit, IT Key Words Service Optimization Key Words TOGAF, COSO

Duration 8 months Duration 24 months Duration 18 months

Involved Subsidiaries 4 Involved partners 8 Involved partners 2

Locations 3 Locations 12 Systems 7

Team members 2 Team members 9 Team members 4

Major Stakeholders >30 Major Stakeholders >100 Major Stakeholders >100

KPI Enhancement level (%)

30

Defining clear responsibilities 40

Business strategy alignment 20

30

50

Interfaces Servers/desktops After

11 80/140 9%

Category Airport systems Category Desktop Operations Category Airport Automation

Owner Royal Jordanian Owner Czech Airways Owner Asmara Airport

Key Words Airports, Integration Key Words Thin clients, servers Key Words Airports, Automation

Duration 12 months Duration 18 months Duration 12 moths

Involved authorities 33 Locations 200 Involved partners 2

countries 35 Countries 90 Systems 5

KPI Enhancement level (%)

12

Business strategy alignment 50

30

20

SLA compliance 4

34 30

5 3

Service Risk optimization

23 60Process enhancement

30 25

Main Measure:

Successful Implementation

Main Measure:

Successful Rollout

Main Driver:

Reduce Manual Operations

OUTPUT: implementation of DCS for

all RJ destinations including

integration, connectivity and training

OUTPUT: Desktop and thin clients’

solution rollout and customization

comprising hardware, services,

and training

OUTPUT: Setup of Boarding Terminals

with required infrastructure,

interfacing and processes to allow

full automation

12 16Customer Satisfaction

Various Customers' Projects and Rollouts

Departure Control System

(DCS) rollout Desktop solution setup Boarding Terminals Automation

Airports Thin clients Before

50 1000 100%

IT Audit, Risk and Process Reengineering

Risk Based Auditing for

Technology Platforms

Complete IT Innovation for

systems and infrastructure

Main Driver:

Enhance service availability

Main Driver:

Increase employee productivity

OUTPUT: Complete a prioritized

Technology innovation plan

OUTPUT: Establishing new IT

infrastructure including servers,

firewalls, switches and software

upgrade

OUTPUT: Designing various business

processes with focus on best

practice and integration

Perform process re-engineering

and basic system integration

Before Before

60% 50%

Main Measure:

Number of identified risks

18

Platforms

12 50

20 30Stakeholders satisfaction

12 50

30 20

Process enhancement

50 40Service Risk optimization

TRAINING CLASSES:

World Class trainings by several institutions in the States, Europe, Asia and Middle East, including:

BOOKS AND RESEARCH PAPERS

Books: Managing Risk in Virtual Enterprise Networks; Chapter 6:

Risks associated with the IT aspects of Virtual Enterprise

Networks, Shared published book edited by Dr. Starvos Panios,

published by IGI Global, March, 2010.

Thesis: Packet Drop Policies for TCP over Unspecified Bit Rate

ATM Networks, Master degree thesis, supervised by Professor

Jameel Ayoub, published by University of Jordan.

Scientific Papers: Packet Drop Policies for TCP over ATM, published through the

Proceedings of the IASTED International Conference on Networks & Communication

Systems, (NCS 2006), Chiang Mai, Thailand, March 29-31, 2006, PP: 358-363

Other Shared Presentations, Research and Study Papers:

Upon request

REFERENCES AND FURTHER INFORMATION

Further information is available upon request, including; Detailed curriculum vitae (CV), with detailed work experience and skills, Business references and copy of certifications.