Date post: | 17-Aug-2015 |
Category: |
Business |
Upload: | unboxed-consulting |
View: | 131 times |
Download: | 1 times |
Masterclass: Deliver 50% growth with Lean UX
Wednesday 12th August
Wi-Fi code: thestrand Event hashtag: #LeanUXMasterclass Follow us: @Ubxd
Wi-Fi code: thestrand Event hashtag: #LeanUXMasterclass Follow us: @Ubxd
Session schedule
09:30 Introduction and warm up
Session 1: Learn / Build
Break
Session 2: Test / Create plan
Final exercise
12:15 Session close
key performance indicators
Business metrics used to evaluate factors that are crucial to the success of an organisation.
KPIs differ per organisation
KPIs are above all else, a set of indicators to measure data against, a sort-of enterprise success gauge.
Ultimately, they help an organisation assess progress toward declared goals.
KPI Pre-requisites
A clear strategy and objectives.
A predefined organisational process.
Clear business objectives for the process.
Quantitative and qualitative measurements.
An active approach to finding and remedying enterprise variances.
Benefits of KPI Trees
They sum up a complex situation
Help build agreement
Easy to explain the approach
Keep in step with changes in strategy
Understand how measures interact
My Tips
Keep it human
Publicise and radiate
Act on indicators
Don’t rely blindly on measures
Keep it fresh
Scratch the surface
Tools
Google analytics/Kiss Metrics/Mix Panel
Flurry (Yahoo), Positionly, Klout, Delighted
Gecko Board/Simple KPI/Klipfolio/Bime/Cyfe
statuspage.io/Munin/Nagios
Qualaroo/Qeryz/Survey Monkey/User Voice
@ubxd