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A consistent real-time charging experience for prepay and post-pay
MATRIXX Confidential – Do not distribute1
Oisin O’Connor, Director Product MarketingRob Edwards, Director Product Management
ETIS – Smart Charging & Payments Working Group Zagreb, 13 Oct 2016
MATRIXX: Executive summary
Customer facing apps, real-time business applications and a unified customer database.
2MATRIXX Confidential – Do not distribute
MATRIXX provides a single, online platform for DSPs to create, market,
sell and service digital products and traditional network-based services.
MATRIXX Digital Commerce
Digital leaders lead with MATRIXX
Patented platform from the database up,
we are Oracle-free, unlike our competitors
Always on, end-to-end customer
experience for all customer interactions
Precise information to customers, on-
demand, 100% of the time
Uncompromising business agility, cloud-
based, configuration only solution
Proven Business Value
Digital Grade Technology
Complete Solution
Digital Experience
Call centre
complaints
ARPU
NPS
(customers in
data disputes)
Time to market
40% reduction
5% increase
23 point increase
90% reduction
Market Context
Prepay systems remain largely unchanged since their introduction in the late 1990’s
– Designed for voice & SMS, data was added later
– IVR and USSD were the primary channels for customer interaction
– Prepay system usually live in separate silo to post-pay billing platforms
The move to digital is creating challenges and opportunities
3MATRIXX Confidential – Do not distribute
Customers expect a Digital Experience
4MATRIXX Confidential – Do not distribute
Old world USSD interaction Mobile App led approach
Why experience matters
5MATRIXX Confidential – Do not distribute
Sources: http://www.ey-seren.com/thoughts/why-experience-matters, http://discover.matrixx.com/6-steps-to-digital-ebook
of users will pay
more for a better
experience46%
The right
experience
creates
advocacy
Relative importance of
customer experience
factors in driving
recommendations
Millennials get
ExperienceMillennials are now the
key segment in terms of
value and influence for
digital service providers
Uber is
winningGood enough
versus Telcos
and utilities is
no longer
enough
Core elements of a winning
Digital Experience
MATRIXX Software
Instant gratification
True on-demand service
Self-direction
App delivers full control
Personalization
Pay for what you need
6MATRIXX Confidential – Do not distribute
Digital operator needs
A fast track launch of a new digital brand(e.g. 90 days)
Retailing traditional services alongside new digital services
Fully digital journeys, app led experience
A single stack for creating and operating digital services
Productized software that can be configured, no more coding for new services
Not just data must incorporate traditional services (CS Voice, SMS)
7MATRIXX Confidential – Do not distribute
Rationale for consolidation onto MATRIXX
Legacy services support without legacy code / dedicated hardware
Single point of contact for end to end solution governance
Moving to a more efficient cost model for monetisation of voice, data, sms and new digital services
Reduced hardware footprint / OPEX
8MATRIXX Confidential – Do not distribute
Convergent platform for voice & data
9MATRIXX Confidential – Do not distribute
Key benefits of integrating call control
GGSN / PGW / DPI MSC/IVR
A streamlined approach with enhanced governance
with all charging consolidated in one modern product
Direct IP/SIGTRAN connectivity to Circuit Switched
elements1
2 Single subscriber database, single point for service
configuration and call control configuration
3 Single platform = Single Ops framework
Circuit SwitchedPacket Switched
Network
Elements
MATRIXX Digital Commerce
IP Diameter interface IP SIGTRAN interface
Online
Charging
Call
Control
If you don’t give your customers a compelling experience, someone else will
10MATRIXX Confidential – Do not distribute
