Matt Anderson

Director, Service Management Office

Managing the New Enterprise

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1

Kirk v Picard

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2

New Kirk v Old Kirk

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The future is already here –its just not very evenly distributed

William Gibson

Quoted by Steve Denning in “A Leader’s Guide to Radical Management –

Reinventing the Workplace for the 21st Century”

Sci-Fi Author

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5

Steve Denning Learning Consortium

• Group of Global businesses sharing best practices in business agility• Cerner• Microsoft• Riot Games• BMW Group• Ericsson• Barclays Bank• Spotify• CH Robinson• Menlo Innovations• Steve Denning – Author and Contributing Editor to Forbes Magazine

• Site visits• May – Microsoft and Riot Games• June – BMW Group, Ericsson, Barclays Bank• July – Spotify, CH Robinson, Cerner

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6

Key Observations for Business Agility

• Culture is the Key

• Leadership Sets the Pace

• Client Connectivity is Essential

• Complete System Delivery

• Pick Your Hat

• Accurate Weather Prediction System

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When push comes to shove, culture eats strategy for lunch

No company can sustain high productivity without culture

change

Jack Welch

Named “Manager of the Century” in 1999 by Forbes Magazine

Former CEO, GE

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Culture is the Key

• Being Agile, not just doing Agile• Beware of the Cargo Cult

• You can’t buy Agile

• Structure follows Strategy• Prevent Conway’s Law

• One size does not fit all

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Failure is an option here.

If things are not failing, you are not innovating enough.

Elon Musk

Tesla, PayPal, SpaceX, Solar City, …

CEO

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Leadership Sets the Pace

• Leaders’ behavior is the chief impediment or driver to business agility

• Leader and Executive Training

• C-Suite dictates the ceiling

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Quality in a service or product is not what you put into it.

It is what the client gets out of it

Peter Drucker“The Founder of Modern Management”

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Client Connectivity is Essential

• Know the true client• Internal

• External

• Teams must have direct accountability to the end client

• Focus on Users• Usability Labs

• Interaction Design

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94% of problems in business are systems driven and only 6% are

people driven.

W. Edwards Deming

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14

Enable the System

• Systems Thinking

• DevOps and Continuous Delivery

• Enablement teams to drive flow• Drive standards and tooling

• Distribute execution and ownership• Adhere to standards

• Shared code/process ownership

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A team is not a bunch of people with job titles, but a congregation

of individuals, each of whom has a role that is understood by the

other members.

Meredith Belbin

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16

Pick Your Hat

• Responsibility and Accountability via Hats• Allow for “snowflakes”

• Self-organizing teams

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Weather forecast for tonight: Dark.

Continued dark overnight, with widely scattered light by morning.

George CarlinStand-up Comedian

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18

Accurate Weather Prediction System

• Now, Next and Beyond• 3 Horizon Planning

• See potential disruption before it happens

• The bigger the company, the greater the potential to be disrupted• History brings false security

• Arrogance blinds

• Bureaucracy slows

• Innovation Labs• Venture Capital approach

• Lean Startup model