Mavrik Viewer's Guide

™

VIEWER’S GUIDE

WELCOME

This Viewer’s Guide describes the functionality of the TiVo Mavrik. Your use of this product is subject to TiVo's User Agreement and Privacy Policy. Visit www.tivo.com/legal for the latest versions.Patented. U.S. pat. nos. at www.tivo.com/patents.© 2017 TiVo Corporation. All rights reserved. TiVo, the TiVo logo, the TiVo silhouette logo, Mavrik and OnePass are trademarks or registered trademarks of TiVo Corporation and its subsidiaries worldwide, 2160 Gold Street, San Jose, CA 95002-2160.Amazon, Amazon Fire TV, and Amazon Fire TV Stick are trademarks or registered trademarks of Amazon.com, Inc. or its affiliates.Android is a registered trademark of Google Inc.ARM is a registered trademark if ARM Ltd.Intel is a trademark of Intel Corporation or its subsidiaries in the U.S. and/or other countries.iOS, iPhone, iPad, and iPod Touch are registered trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Mavrik VG V1 (March 2017)

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http://www.tivo.com/policies

http://www.tivo.com/patents

TABLE OF CONTENTSWelcome to Mavrik . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

MAVRIK ONLINE . . . . . . . . . . . . . . . . . . . . . . . . 1Signing In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Watching Shows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5My Shows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Manage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Settings & Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

MAVRIK APP FOR IOS® . . . . . . . . . . . . . . . . . . . 15App Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Watching Shows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21My Shows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Manage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Settings & Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

MAVRIK APP FOR ANDROID® . . . . . . . . . . . . . 31App Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Watching Shows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37My Shows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Manage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Settings & Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

MAVRIK APP FOR FIRE TV® . . . . . . . . . . . . . . . . 47Signing In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Watching Shows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51My Shows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Series Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Manage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . 63

SAFETY, FCC INFO, & BACK PANEL . . . . . . . . . 68Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69FCC Statement to the User . . . . . . . . . . . . . . . . . . . . . . . . . 72Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

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WELCOME TO MAVRIKThank you for choosing a TiVo Mavrik!

GETTING STARTED

1. Connect your Mavrik. Use the setup guide that came withyour Mavrik to connect the Mavrik to your HD antenna andhome network.

2. Complete Guided Setup. After connecting your Mavrik, go totivo.com/mavrik/setup to complete Guided Setup. Thisprocess sets up your account and configures the Mavrik foryour home.

3. Visit tivo.com/howto. For the latest information on how to usethe features of your Mavrik (including new features as theybecome available), visit tivo.com/howto.

4. Learn more. To learn more about Mavrik and the CloudRecording feature, visit tivo.com/cDVR/learnmore.

USING THIS GUIDE

Your Mavrik experience will depend on which device or app you use to find and watch content. This guide will cover the following:

Mavrik Online. On a PC or Mac, open a browser and head over to Mavrik Online (mavrik.tivo.com) to enjoy all Mavrik has to offer.

Mavrik App for iOS and Mavrik App for Android. Use your supported iOS or Android device to take your Mavrik experience with you, or to watch your OTA DVR’s cloud recordings.

Mavrik App for Fire TV. If you have a Fire TV or Fire TV Stick, you can watch your Mavrik content on your TV.

Troubleshooting. Got questions? Find answers in the Troubleshooting section.

Safety, FCC Info, & Back Panel. If you’re interested in more technical information about your Mavrik, use this section.

http://www.tivo.com/mavrik/setup

http://www.tivo.com/cdvr/learnmore

http://www.tivo.com/support/how-to

MAVRIK ONLINESIGNING IN 2WATCHING SHOWS 2GUIDE 4SEARCH 5MY SHOWS 8MANAGE 10SETTINGS & HELP 12

MAVRIK ONLINE

SIGNING INAfter you have set up your Mavrik, you’re ready to sign in to Mavrik Online. Simply sign in with your tivo.com email and password.

You may be prompted to choose a TiVo box to use with Mavrik Online. Be sure to choose your Mavrik (not a TiVo DVR, if any are listed). If you have more than one Mavrik, choose the one you want to use initially with Mavrik Online. You can always change this later using the drop-down menu at the top left of the screen.

WATCHING SHOWSYou’re just a few steps away from watching live TV, recordings, and bookmarked shows. Here’s how.

LIVE TV

Your computer must be connected to the same network as your Mavrik to watch live TV.

1. If you’re not already on the Guide screen, click ‘Guide’ at the top of the screen. Scroll the Guide columns up or down to view more listings. See Guide to learn more about the Guide.

2. Do one of the following:

• Click the title of a show that is currently airing, then click ‘Watch.’ If the show is available from more than one source (e.g., on live TV or available from a video provider like Amazon), choose your source.

• Click the channel number. Live TV on that channel will begin playing.Closedcaptionson/off

Audio track

Volume

Channelchanger

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3. To change channels while watching live TV, click on the channel number to display the channel list. Then click on another channel to switch to it. You can also adjust the volume, choose an alternate audio track (if available), or turned closed captions on or off.

RECORDINGS OR BOOKMARKS

1. Click ‘My Shows’ at the top of the screen. This list contains all shows available to watch, whether they are recordings or bookmarks. See My Shows to learn more.

2. Tap the title of show you want to watch.

3. Tap ‘Watch.’ If the show is available from more than one source (e.g., a recording from the cloud, or a video provider like Amazon), choose your source.

4. While watching the show, hover your mouse over the video to display up the status bar. Drag the white circle on the status bar forward or backward to skip forward or back. Replay jumps 8 seconds back, and Advance moves forward 30 seconds.

Closedcaptionson/off

AdvancePlay/pause

Volume

Replay

Status bar

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GUIDEFrom the Guide, you can see what’s coming up in the next couple of weeks, set up recordings, or watch live TV. To get to the Guide, click ‘Guide’ at the top of the screen.

To move around the Guide:

• Use the arrow bars at the right and left of the screen to move forward or back in time.

• Use the arrow bars at the top and bottom of the screen to scroll through channels.

• Use the ‘Now,’ ‘Primetime,’ and ‘24 Hour’ buttons to move around easily. Or, to jump to a certain date and time, tap the date to bring up the date/time selector.

• Tap the channel list drop-down menu to choose which channel list you want to appear in the Guide:

— ‘My Channels’ display the channels with the best reception and quality found during the latest channel scan (recommended).

— ‘All’ displays all channels found in the latest channel scan, even those with quality issues.

• Tap the magnifying glass icon at the top of the channel column to search for a particular channel (you can search by channel name or number).

When you find a show you like, click its title to display information about it. You can:

• Watch the show live, if it’s currently airing and you are connected to the same network as your Mavrik. To change the channel while watching live TV, click the channel selector at the top of the screen.

• Schedule or modify a recording or OnePass™ selection.

• Add a bookmark for the show or the season to My Shows.

• View upcoming episodes. From the ‘Upcoming’ screen, you can choose ‘Explore this show’ for even more options.

Date & timeselector

Channelsearch

Channellist

Channels

Showlistings

Moveforward

Morechannels

Morechannels

Moveback

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SEARCHSEARCHING FOR SHOWS (AND MORE)

Search by show title, episode title, or person name (actor, director, etc.). You’ll get results for TV shows and movies on over-the-air TV, and find streaming videos (from sources like Amazon) all at the same time.

1. From any screen, tap the search icon at the top-right of the screen.

2. Enter the first few letters of the title, person, or word you’re looking for. A list of possible matches appears below the search window. For example, if you enter the letters “HOW,” you might see matches for the TV show “How I Met Your Mother,” the movie “How To Lose A Guy In 10 Days,” and the director Ron Howard.

3. Choose a show. From the next screen, you can explore the show: learn about the show’s cast or get recommendations for other shows, or use the tabs at the bottom of the screen to filter episodes/seasons, view upcoming episodes, or see what’s available to watch online

4. Choose to record the next showing, get a OnePass, or add bookmarks for streaming videos. See OnePass searches below to learn about OnePass.

5. Customize your recording or OnePass options. See OnePass & Recording options to learn more.

ONEPASS SEARCHES

OnePass gathers all available episodes of a series and adds them right to your My Shows list to watch instantly. That means when a show is on over-the-air TV, your recording is scheduled automatically, and if a show is available to stream, you’ll have an instant bookmark to it — and all episodes (recorded or bookmarked) are listed together in My Shows. No more trying to remember when something airs live!

Search

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Bookmarks to streaming videos don’t take up any cloud storage space, so when your OnePass searches include streaming videos, you get more choices without having to worry about saving space for other recordings.

To create a OnePass search:

1. Find a series you want to watch (either by browsing the Guide or by searching).

2. Choose ‘Get a OnePass.’

3. Customize your OnePass options (see below).

A OnePass folder for the series will be instantly created in My Shows, and all available episodes will be added.

To learn more about sorting and filtering folders in My Shows, see My Shows. For common questions about OnePass, see the Troubleshooting chapter.

ONEPASS & RECORDING OPTIONS

When you set up a recording or OnePass for the first time, you’ll be able to customize your options to get exactly the results you want. If you need to modify your recording or OnePass options later, you can do so from My Shows, the OnePass Manager, or the To Do List. (See Manage for more on the To Do List and OnePass Manager, or see My Shows for more on your My Shows list.)

On the options screen, you can change any of the following:

• Include: Choose to include recordings, streaming videos (from sources like Amazon), or both in your OnePass results. Remember, bookmarks to streaming videos don’t take up any storage space. (OnePass only)

• Start from: Want to watch from the beginning? Choose the first available season. Just need to catch up? Choose a different season. Only want new episodes? Choose ‘New episodes only.’ (OnePass only)

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• Rent or buy: Decide whether to include episodes that need to be purchased before viewing. Note that this option does not purchase the items for you; you will have the option to purchase them at the time of viewing. (OnePass only)

• Record: Skip reruns or watch them all? Choose ‘New only’ to avoid reruns, or ‘New & repeats’ to get every episode. You can even choose ‘Everything’ if you want multiple recordings of the same episode. (OnePass only)

• Channel: Choose the channel on which to record the show, when more than one channel is available, or choose ‘All channels’ to give your Mavrik even more flexibility. (OnePass only)

• Get in HD: When you set ‘Channel’ (above) to ‘All channels,’ you can choose how often to get the HD version of a show: always, never, or if possible. Note that if you choose ‘Always’ and a show is not available in HD, it won’t be recorded. Likewise, if you choose ‘Never’ and a show is only available in HD, it won’t be recorded. (OnePass only)

• Keep at most: Set the maximum number of recordings to be saved. (OnePass only)

• Keep until: Choose how long to keep a recording, or, if a OnePass, how long to keep each OnePass episode. ‘Space needed’ will delete older shows to make room for new ones. Or, ‘As long as possible’ means that your TiVo box won’t delete shows to record something new. (Single recordings and OnePass)

You can cancel any standalone recording or cancel the recording of any episode in a OnePass search by clicking ‘Manage’ > ‘To Do List,’ then clicking ‘Edit.’ Or, you can delete an entire OnePass search or change its options from the My Shows list or the OnePass Manager.

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MY SHOWSAll of your recordings and bookmarked streaming videos appear in the My Shows list. To get to the My Shows list, click ‘My Shows’ at the top-left of your screen.

To find shows easily, you can sort the list by date or name.

Choose a title from the list for option. If you’ve selected a single episode or movie, you’ll be able to watch the show, get or modify a OnePass search, or delete the show. If you’ve chosen a series, you’ll see an episode list, where you can easily modify or cancel a OnePass search. Which episodes appear in the list depends on the list’s filter. See Filtering Lists for more.

To delete an individual show or a folder, click ‘Edit.’ Choose the shows you want to delete, then tap ‘Delete.’ If you are deleting a OnePass folder, you’ll have the option to delete the contents of the folder, delete only recordings (if any) and replace them with bookmarks to streaming videos, or to delete the contents and cancel the OnePass search.

STORAGE METER

A small bar above your list of shows lets you know how much cloud storage space you have available for new recordings. Remember, bookmarks do not take up any cloud storage space.

USING MY SHOWS CATEGORIES

The My Shows list contains categories that help you quickly locate shows in the list. Categories are located in the left column of the screen.

Choose a category to view shows only in that category; for example, highlight “Kids” to view only kids’ shows, or “Movies” to view only movies.

MY SHOWS FOLDERS

Shows are organized into folders, and a number in parentheses to the right of each folder shows how many recordings it contains. You’ll see a folder for each show that has more than

Sort bydate orname

Categoryfilters

Storagemeter

Folder

SingleepisodeEdit

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one episode available. Note that folders containing only bookmarks do not display the number of episodes.

FILTERING LISTS

While in a My Shows folder, you can also filter which shows are displayed, or choose to view upcoming episodes or cast info. Use the tabs at the bottom of the screen to switch between filters:

• Watch online: Displays episodes available to watch online from providers like Amazon.

• My episodes: Displays only episodes that match your OnePass options. For example, if you set up your OnePass search to start at Season 3 and exclude episodes that require purchase to view, only free episodes from Season 3 onward will be displayed. You can watch or delete shows from this view.

• All episodes: Displays all episodes, regardless of your OnePass options. For example, even if your OnePass search starts at Season 3 and excludes episodes that require purchase to view, this view will display all episodes in the series. You can watch episodes from this list, but you can’t delete them.

• Recordings: Displays only cloud recordings. This view can be helpful if you are trying to manage your cloud storage.

• Upcoming: Displays a list of upcoming episodes. You can tap an episode title to view more information about the episode, watch it (if available), cancel or modify the recording if one is scheduled, or cancel or modify the OnePass search.

SEASON SELECTOR

When you filter the contents of a My Shows folder to display “All episodes” or “My episodes,” and the list contains episodes from multiple seasons, you’ll see a season selector at the top of the list. Use it to easily jump between seasons. Note that if a show is not organized by season (for instance, game shows do not have seasons), the selector will display years instead.

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MANAGEThe Mavrik app lets you manage your To Do List and OnePass searches, set up multiple OnePass searches at once, and review recording activity. Just click ‘Manage’ at the top-left of your screen.

ONEPASS MANAGER

Click ‘OnePass Manager’ to see all of your OnePass searches. OnePass searches are prioritized by the order in which you set them up: the first has highest priority, and so on.

Prioritizing your OnePass searches is important in case of recording conflicts (when too many shows are scheduled to record at the same time). When shows conflict, the show with the higher priority will be recorded.

To reorder the list, simply drag and drop an item to a new position.

You can also use the OnePass Manager to view and change OnePass options or cancel a OnePass search. Click ‘Options’ on the right side of the list to change options. To cancel, click the box on the left of the title, then click ‘Cancel.’

ONEPASS QUICKSELECT

OnePass QuickSelect lets you set up OnePass searches as quickly as you can click. Just click on each series for which you want a OnePass search, and one will be created instantly. Each OnePass search will be created with default options, which you can change later by visiting the OnePass Manager. Note that it might take a few minutes for your new OnePass searches to show up in the To Do List, OnePass Manager, and My Shows list.

TO DO LIST

Click ‘To Do List’ to see a list of all shows scheduled to record in the next two weeks, including shows that have conflicts with other recordings.

OptionsOnePasspriority

Checkbox(to cancel)

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To cancel or modify a OnePass search or recording, just click the show title, then click ‘More Options.’ You can choose to modify a recording or OnePass search, cancel a single recording, cancel the entire OnePass search, and more.

RECORDING ACTIVITY

Choose ‘Recording Activity’ to see why a particular show was not recorded or when a recording was deleted from your My Shows list. The list is organized by date; scroll down to see more.

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SETTINGS & HELPTo modify your Mavrik settings or learn more about Mavrik or the Mavrik app, click ‘Help & Settings’ at the top-right of the screen.

In addition to a link for Settings, you can get help with Mavrik Online questions.

• Step-by-step instructions: Takes you to tivo.com/howto, the home for information on any new features on your Mavrik.

• Technical support: Takes you to TiVo’s Customer Support site, where you can find troubleshooting for common issues.

• Bandwidth test: Tests your network speed.

GENERAL

If you need to update your account, click the option below.

• Manage my account: Takes you to tivo.com, where you can manage all of your account and billing settings.

CHANNELS

Manage your channel list and rescan for new antenna channels.

• Set channel list: Choose which channels appear in the Guide and are included when you search for shows.

• Start channel scan: Identify all available antenna channels. At the end of the scan, you’ll have the option to add any new channels to your channel list.

NETWORK

Change your network settings, connect to the TiVo service, and get network and system status.

Help & Settings

Settings screen

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• Connect to TiVo service: Normally, you don’t need to select this option — your Mavrik automatically connects to the TiVo service every few hours. However, you may need to connect to the TiVo service as a routine troubleshooting step. You can still watch live TV, set up recordings, and search for shows while the connection is in progress.

• Network status: Displays information about your connection type and other network details.

• Change network settings: If you need to change your network settings, select this option to be guided through the process.

• System information: You’ll need some of the information provided here if you contact TiVo Customer Support. This screen contains your TiVo service number, software version, and information about recent connections to the TiVo service.

TROUBLESHOOTING

Get diagnostics for your Mavrik, repeat Guided Setup, or reset your Mavrik.

• Box diagnostics: Contains technical and diagnostic information about your Mavrik. You’ll need some of the information provided here if you contact TiVo Customer Support.

• Repeat Guided Setup: You must repeat Guided Setup if you change ZIP Codes or as a common troubleshooting step. Repeating Guided Setup will reset your channel lists. It will not delete any recorded shows; however, if your channel list changes during this process, it may affect upcoming recordings and OnePass searches.

• Factory reset: In rare cases, you may need to reset your Mavrik to factory defaults. Select this option to learn how.

LEGAL

Review legal notices, the TiVo User Agreement (containing important information about your Mavrik), and the TiVo Privacy Policy.

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MAVRIK APP FOR iOSAPP SETUP 16WATCHING SHOWS 17GUIDE 19SEARCH 21MY SHOWS 24MANAGE 27SETTINGS & HELP 28

MAVRIK APP FOR iOS

APP SETUPThe first time you launch your Mavrik app, you'll go through a one-time setup process. It only takes a minute.

TiVo OTA DVR users: Use the Mavrik app to watch your DVR’s cloud recordings on your mobile devices. Use the TiVo app (available from the App store for all other app functions (like managing your DVR and scheduling recordings).

1. Make sure you are using a compatible iOS device: iPhone®, iPad®, and iPod Touch® running iOS 9 or later.

2. Download the free app from the App Store. If you already have the app, make sure you are running the latest version, with no updates pending.

3. Make sure your Mavrik or OTA DVR is connected to your home network.

4. Verify that your iOS device has a Wi-Fi or 4G cellular connection. If you want to watch live, over-the-air TV, your iOS device must be on the same network as your Mavrik.

5. Launch the Mavrik app.

6. Sign in to the app using your tivo.com email and password.

7. If prompted, select the Mavrik or OTA DVR to use with the app. (You will only be prompted if you have more than one TiVo box on your account.) You can always change this later.

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WATCHING SHOWSYou’re just a few steps away from watching live TV, recordings, and bookmarked shows.

LIVE TV

Your iOS device must be connected to the same network as your Mavrik to watch live TV.

1. Tap ‘Guide’ at the bottom of the screen. Scroll the guide columns up or down to view more listings. See Guide to learn more about the Guide.

2. Tap the title of a show that is currently airing, then tap ‘Watch.’ If prompted, choose ‘Watch live.’

3. While watching a show, tap the screen to display show and channel information. Tap the channel logo to see what’s playing on other channels. Tap a new channel to switch to it.


1. Tap ‘My Shows’ at the bottom of the screen. This list contains all shows available to watch, whether they are recordings or bookmarks to streaming videos. See My Shows to learn more.

2. Tap the title of show you want to watch, then tap ‘Watch.’

3. If prompted, choose the provider for your show (e.g., watch a recording from the cloud, watch the show on live TV, or watch the show from a provider like Amazon).

4. While watching the show, tap the screen to display information and bring up the status bar. Then you can:

• Drag the white circle on the status bar forward or backward to skip forward or back.

• Tap the Replay button to skip back eight seconds.

• Tap the Advance button to jump forward 30 seconds.

Info

ReplayStatusbar


Advance

Pause Volume

Info

ReplayStatusbar


Advance

Pause Volume

Watching recordings

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• Tap the Pause button to pause the show.

• Tap the Closed Captioning button to display or hide closed captions.

• Tap the Info button at the top right of the screen to bring up more episode information.

MAVRIK APP FOR iOS

GUIDEThe Guide lets you know what’s coming up in the next couple of weeks, set up recordings, or watch live TV. To get to the Guide, tap ‘Guide’ at the bottom of the screen.


• Scroll the Guide columns up or down to view more listings.

• On an iPad, the right Guide column shows you what else is airing on the selected channel. On an iPhone, tap the channel number to see what else is on that channel.

• To jump to a certain date and time, tap the date to bring up the date/time selector.

• Tap the magnifying glass at the top of the channel column to find a particular channel (you can search by channel name or number).

• Tap the channel list button to choose which channel list you want to appear in the Guide:

— ‘My Channels’ displays the channels with the best reception and quality found during the latest channel scan (recommended).


When you find a show you like, tap its title to display information about it. From the next screen, you can:

• Watch the show live, if it’s currently airing and you are connected to the same network as your Mavrik.

• Schedule a recording or OnePass search.

• Modify an existing recording or OnePass search.

• Bookmark an episode, season, or entire series available from a streaming provider (like Amazon).

Channelsearch

Date & timeselector

Date & timeselector

Channelsearch

Channellist

Channellist

Channels(tap forupcomingshows)

Showlistings

Channels Show listings Upcoming shows

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• View a list of upcoming episodes (and choose to record or bookmark any in the list).

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3. Choose a show. From the next screen, you can explore the show: use the drop-down menus (on an iPad) or choose ‘Episodes’ or ‘Cast’ (on an iPhone) to filter episodes/seasons, view upcoming episodes, or learn about the cast. (You may need to scroll down a bit to see ‘Episodes’ and ‘Cast.’)



ONEPASS SEARCHES


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MAVRIK APP FOR iOS


• Record: Skip reruns or watch them all? Choose ‘New only’ to avoid reruns, or ‘New & reruns’ to get every episode. You can even choose ‘Everything’ if you want multiple recordings of the same episode. (OnePass only)





You can cancel any standalone recording or cancel the recording of any episode in a OnePass search by tapping the title in the To Do List, then tapping ‘Modify.’ Or, you can delete an entire OnePass search or change its options from the My Shows list or the OnePass Manager.

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MAVRIK APP FOR iOS

MY SHOWSAll of your recordings and bookmarked streaming videos appear in the My Shows list. To get to the My Shows list, tap ‘My Shows’ at the bottom of the screen.


Choose a title from the list for option. If you’ve selected a single episode or movie, you’ll be able to watch the show, get or modify a OnePass search, or delete the show. If you’ve chosen a series, you’ll see an episode list, where you can easily modify or cancel a OnePass search. Which episodes appear in the list depends on the list’s filter. See Filtering & Sorting Lists for more.

To delete an individual show or a folder, tap ‘Edit’ (on an iPad), or tap the More icon and ‘Edit’ (on an iPhone). Choose the shows you want to delete, then tap ‘Delete.’ If you are deleting a OnePass folder, you’ll have the option to delete the contents of the folder, delete only recordings (if any) and replace them with bookmarks to streaming videos, or to delete the contents and cancel the OnePass search.

STORAGE METER



The My Shows list contains categories that help you quickly locate shows in the list. On an iPad, categories are located in the left column of the screen. On an iPhone, categories appear in a drop-down menu at the top of the list.


Recentlywatched

Storagemeter

Edit/sortCategoryfilters

Recentedwatched

Folder‘More’Icon (toedit/sort)

Categoryfilters

Singleepisode

Storagemeter Folder

Singleepisode

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MAVRIK APP FOR iOS

MY SHOWS FOLDERS

Shows are organized into folders, and a number in parentheses to the right of each folder shows how many recordings it contains. You’ll see a folder for each show that has more than one episode available. Note that folders containing only bookmarks do not display the number of episodes.

FILTERING & SORTING LISTS

While in a My Shows folder, you can also filter which shows are displayed, or choose to view upcoming episodes or cast info. Use the drop-down menu at the top of the episode list to choose a filter:

• My episodes: Displays only episodes that match your OnePass options. For example, ifyou set up your OnePass search to start at Season 3 and exclude episodes that requirepurchase to view, only free episodes from Season 3 onward will be displayed. You canwatch or delete shows from this view.

• All episodes: Displays all episodes, regardless of your OnePass options. For example,even if your OnePass search starts at Season 3 and excludes episodes that requirepurchase to view, this view will display all episodes in the series. You can watchepisodes from this list, but you can’t delete them.

• Cloud recordings: Displays only cloud recordings. This view can be helpful if you aretrying to manage your cloud storage.

• Upcoming: Displays a list of upcoming episodes. You can tap an episode title to viewmore information about the episode, watch it (if available), cancel or modify therecording if one is scheduled, or cancel or modify the OnePass search.

• Cast: Provides information about the show’s cast members.

Additionally, you can sort the contents of a My Shows folder to easily find what you’re looking for. Depending on the filter, it’s possible to sort by season, by date, or alphabetically by title. Tap the ‘Edit’ button (on an iPad) or tap the More icon and choose ‘Edit’ (on an iPhone) to

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MAVRIK APP FOR iOS

see sort options.

SEASON SELECTOR


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MAVRIK APP FOR iOS

MANAGEThe Mavrik app lets you manage your To Do List and OnePass searches, and review recording activity. Just tap ‘Manage’ at the bottom of the screen.

ONEPASS MANAGER

Tap ‘OnePass Manager’ to see all of your OnePass searches. OnePass searches are prioritized by the order in which you set them up: the first has highest priority, and so on.


To reorder the list, use the Reorder icon to drag an item to a new position in the list.

You can also use the OnePass Manager to view and change OnePass options or cancel a OnePass search. Tap the show title, then tap ‘Modify’ to view available options.

TO DO LIST

Tap ‘To Do List’ to see a list of all shows scheduled to record in the next two weeks, including shows that have conflicts with other recordings. To view the list without conflicts, or with conflicts only, tap the ‘View’ menu at the top of the list.

To cancel or modify a OnePass search or recording, just tap the show title, then tap ‘Modify.’ You can choose to modify a recording or OnePass search, cancel a single recording, cancel the entire OnePass search, and more.

RECORDING ACTIVITY


Modify

Reorder

Switch to To Do List& Recording Activity

OnePasspriority

Switch toTo Do List &RecordingActivity

Reorder

OnePasspriority

Tap titleto modifyor cancel

27

MAVRIK APP FOR iOS

SETTINGS & HELPTo modify your Mavrik settings or learn more about Mavrik or the Mavrik app, tap ‘Settings’ at the bottom of the screen.

GENERAL

Select a different Mavrik and manage your account.

• Selected TiVo box: If you have more than one Mavrik on your account, you can switch between them here.

• My account: Sign out if you want to sign in to the Mavrik app with different user credentials.


CHANNELS

Set your Guide channels. To rescan for channels and manage your channel list, go to mavrik.tivo.com and select ‘Help & Settings’ > ‘Settings.’

• Guide channels: Choose which channels you want to appear in the Guide. These are also the channels included when you search for shows.



NETWORK


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MAVRIK APP FOR iOS



• Change network settings: If you need to change your network settings, tap here to be guided through the process.


GENERAL HELP

Find answers to Mavrik device and Mavrik app questions, repeat Guided Setup, or reset your Mavrik.





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MAVRIK APP FOR iOS

• Factory reset: In rare cases, you may need to reset your Mavrik to factory defaults. Tap here to learn how.

LEGAL


ABOUT

View the Mavrik app version number.

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MAVRIK APP FORANDROID

APP SETUP 32WATCHING SHOWS 33GUIDE 35SEARCH 37MY SHOWS 40MANAGE 43SETTINGS & HELP 44

MAVRIK APP FOR ANDROID

APP SETUPThe first time you launch your Mavrik app, you'll go through a one-time setup process. It only takes a minute.

TiVo OTA DVR users: Use the Mavrik app to watch your DVR’s cloud recordings on your mobile devices. Use the TiVo app (available from the App store for all other app functions (like managing your DVR and scheduling recordings).

1. Make sure you are using a compatible Android device: any Android phone or tablet running Android version 4.0 or above with ARM® or Intel® (with ARM compatibility) chip sets.

2. Download the free app from Google Play. If you already have the app, make sure you are running the latest version, with no updates pending.

3. Make sure your Mavrik or OTA DVR is connected to your home network.

4. Verify that your Android device has a Wi-Fi or 4G cellular connection. If you want to watch live, over-the-air TV, your Android device must be on the same network as your Mavrik.

5. Launch the Mavrik app.

6. Sign in to the app using your tivo.com email and password.

7. If prompted, select the Mavrik or OTA DVR to use with the app. (You will only be prompted if you have more than one TiVo box on your account.) You can always change this later.

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WATCHING SHOWSYou’re just a few steps away from watching live TV, recordings, and bookmarked shows.

LIVE TV

Your Android device must be connected to the same network as your Mavrik to watch live TV.

1. Tap the Menu icon and choose ‘Guide.’ Scroll the guide columns up or down to view more listings. See Guide to learn more about the Guide.

2. Tap the title of a show that is currently airing, then tap ‘Watch.’ If prompted, choose ‘Watch live.’

3. While watching a show, tap the screen to display show and channel information. Tap the channel logo to see what’s playing on other channels. Tap a new channel to switch to it.


1. Tap the Menu icon and choose ‘My Shows.’ This list contains all shows available to watch, whether they are recordings or bookmarks to streaming videos. See My Shows to learn more.

2. Tap the title of show you want to watch, then tap ‘Watch.’

3. If prompted, choose the provider for your show (e.g., watch a recording from the cloud, watch the show on live TV, or watch the show from a provider like Amazon).

4. While watching the show, tap the screen to display information and bring up the status bar. Then you can:

• Drag the white circle on the status bar forward or backward to skip forward or back.

• Tap the Replay button to skip back eight seconds.

• Tap the Advance button to jump forward 30 seconds.

Info

ReplayStatusbar


AdvancePause

Info

ReplayStatusbar


AdvancePause

Watching recordings


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• Tap the Pause button to pause the show

• Tap the Closed Captioning button to display or hide closed captions.

• Tap the Info button at the top right of the screen to bring up more episode information.

•


GUIDEThe Guide lets you know what’s coming up in the next couple of weeks, set up recordings, or watch live TV. To get to the Guide, tap ‘Guide’ at the bottom of the screen (on a tablet) or tap the Menu icon and choose ‘My Shows’ (on a phone).


• Scroll the Guide columns up or down to view more listings.

• On a tablet, the right Guide column shows you what else is airing on the selected channel. On a phone, tap the channel number to see what else is on that channel.

• To jump to a certain time, use the arrows next to the date to move forward or backward in time. Tap the date to bring up the date selector.

• Tap the magnifying glass at the top of the channel column to find a particular channel (you can search by channel name or number).

• Tap the channel list button to choose which channel list you want to appear in the Guide (tablet only):

— ‘My Channels’ displays the channels with the best reception and quality found during the latest channel scan (recommended).


When you find a show you like, tap its title to display information about it. From the next screen, you can:




Dateselector

Timeincrements

Timeincrements

Dateselector

Channelsearch

Channellist

Channels Show listings Upcoming shows

Channelsearch

Channels(tap forupcomingshows)

Showlistings

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• Bookmark an episode, season, or entire series available from a streaming provider (like Amazon).

• View a list of upcoming episodes (and choose to record or bookmark any in the list).

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3. Choose a show. From the next screen, you can explore the show: use the drop-down menus (on a tablet) or choose ‘Episodes’ or ‘Cast’ (on a phone) to filter episodes/seasons, view upcoming episodes, or learn about the cast. (You may need to scroll down a bit to see ‘Episodes’ and ‘Cast.’)



ONEPASS SEARCHES


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You can cancel any standalone recording or cancel the recording of any episode in a OnePass search by tapping the title in the To Do List, then tapping ‘Modify.’ Or, you can delete an entire OnePass search or change its options from the My Shows list or the OnePass Manager.

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MY SHOWSAll of your recordings and bookmarked streaming videos appear in the My Shows list. To get to the My Shows list, tap the Menu icon and choose ‘My Shows.’


Choose a title from the list for option. If you’ve selected a single episode or movie, you’ll be able to watch the show, get or modify a OnePass search, or delete the show. If you’ve chosen a series, you’ll see an episode list, where you can easily modify or cancel a OnePass search. Which episodes appear in the list depends on the list’s filter. See Filtering & Sorting Lists for more.

To delete an individual show or a folder, tap ‘Edit’ (on a tablet), or tap the More icon and ‘Edit’ (on a phone). Choose the shows you want to delete, then tap ‘Delete.’ If you are deleting a OnePass folder, you’ll have the option to delete the contents of the folder, delete only recordings (if any) and replace them with bookmarks to streaming videos, or to delete the contents and cancel the OnePass search.

STORAGE METER



The My Shows list contains categories that help you quickly locate shows in the list. On a tablet, categories are located in the left column of the screen. On a phone, categories appear in a drop-down menu at the top of the list.


Recentlywatched

Storagemeter

Edit/sortCategoryfilters

Recentlywatched

Folder‘More’icon (toedit/sort)

Categoryfilters

Singleepisode

Storagemeter Folder

Singleepisode

Menu

Menu

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MY SHOWS FOLDERS

Shows are organized into folders, and a number in parentheses to the right of each folder shows how many recordings it contains. You’ll see a folder for each show that has more than one episode available. Note that folders containing only bookmarks do not display the number of episodes.

FILTERING & SORTING LISTS

While in a My Shows folder, you can also filter which shows are displayed, or choose to view upcoming episodes or cast info. Use the drop-down menu at the top of the episode list to choose a filter:

• My episodes: Displays only episodes that match your OnePass options. For example, ifyou set up your OnePass search to start at Season 3 and exclude episodes that requirepurchase to view, only free episodes from Season 3 onward will be displayed. You canwatch or delete shows from this view.

• All episodes: Displays all episodes, regardless of your OnePass options. For example,even if your OnePass search starts at Season 3 and excludes episodes that requirepurchase to view, this view will display all episodes in the series. You can watchepisodes from this list, but you can’t delete them.

• Cloud recordings: Displays only cloud recordings. This view can be helpful if you aretrying to manage your cloud storage.

• Upcoming: Displays a list of upcoming episodes. You can tap an episode title to viewmore information about the episode, watch it (if available), cancel or modify therecording if one is scheduled, or cancel or modify the OnePass search.


Additionally, you can sort the contents of a My Shows folder to easily find what you’re looking for. Depending on the filter, it’s possible to sort by season, by date, or alphabetically by title. Tap the ‘Edit’ button (on a tablet) or tap the More icon and choose ‘Edit’ (on a phone) to see

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sort options.

SEASON SELECTOR


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MANAGEThe Mavrik app lets you manage your To Do List and OnePass searches, and review recording activity. Just tap the Menu icon and choose ‘Manage.’

ONEPASS MANAGER

Tap ‘OnePass Manager’ to see all of your OnePass searches. OnePass searches are prioritized by the order in which you set them up: the first has highest priority, and so on.


To reorder the list, use the Reorder icon to drag an item to a new position in the list.

You can also use the OnePass Manager to view and change OnePass options or cancel a OnePass search. Tap the show title, then tap ‘Modify’ to view available options.

TO DO LIST

Tap ‘To Do List’ to see a list of all shows scheduled to record in the next two weeks, including shows that have conflicts with other recordings. To view the list without conflicts, or with conflicts only, tap the ‘View’ menu at the top of the list.

To cancel or modify a OnePass search or recording, just tap the show title, then tap ‘Modify.’ You can choose to modify a recording or OnePass search, cancel a single recording, cancel the entire OnePass search, and more.

RECORDING ACTIVITY


Switch toTo Do List &RecordingActivity

Reorder

Modify

Reorder

Switch to To Do List& Recording Activity

Menu

Menu

OnePasspriority

Tap titleto modifyor cancel

OnePass priority

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SETTINGS & HELPTo modify your Mavrik settings or learn more about Mavrik or the Mavrik app, tap the Menu icon and choose ‘Settings.’

GENERAL

Select a different Mavrik and manage your account.

• Selected TiVo box: If you have more than one Mavrik on your account, you can switch between them here.

• My account: Sign out if you want to sign in to the Mavrik app with different user credentials.


CHANNELS

Set your Guide channels. To rescan for channels and manage your channel list, go to mavrik.tivo.com and select ‘Help & Settings’ > ‘Settings.’

• Guide channels: Choose which channels you want to appear in the Guide. These are also the channels included when you search for shows.



NETWORK


Menu

Menu

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• Change network settings: If you need to change your network settings, tap here to be guided through the process.


GENERAL HELP

Find answers to Mavrik device and Mavrik app questions, repeat Guided Setup, or reset your Mavrik.





45



• Factory reset: In rare cases, you may need to reset your Mavrik to factory defaults. Tap here to learn how.

LEGAL


ABOUT

View the Mavrik app version number.

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MAVRIK APP FOR FIRE TVSIGNING IN 48WATCHING SHOWS 48GUIDE 50SEARCH 51MY SHOWS 54SERIES SCREEN 56MANAGE 58SETTINGS 60HELP 62

MAVRIK APP FOR FIRE TV

SIGNING INAfter you have set up your Mavrik, download and install the Mavrik app for Fire TV or Fire Stick. Launch the app, and sign in with your tivo.com email and password.

If prompted, select the Mavrik to use with the app. (You will only be prompted if you have more than one Mavrik on your account.) You can always change this later.

WATCHING SHOWSYou’re just a few steps away from watching live TV, recordings, and bookmarked shows. Here’s how.

LIVE TV

Your Fire TV must be connected to the same network as your Mavrik to watch live TV.

1. Highlight ‘Watch,’ then move down to select ‘Guide.’

2. Move around the Guide to view more channels and listings. See Guide to learn more about the Guide.

3. Select title of a show that is currently airing, then choose ‘Watch live.’

4. While you’re watching a show:

• Press Select to display up the Info Banner. From the Info Banner, you can turn closed captioning on or off, record the show, adjust streaming quality, or remove a channel from your lineup.

• Press Up to see what’s playing on other channels. Use the Up and Down buttons to go to other channels, and the Right and Left buttons to move to other times.

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1. Select ‘Watch,’ then move down to select ‘My Shows.’ This list contains all shows available to watch, whether they are recordings or bookmarks. See My Shows to learn more.

2. Highlight a show in the list and press the Select button on your remote to see more information.

3. If you’ve selected a movie, press Select again for viewing options. If you’ve selected a series, move left and right through the episodes, and select the one you want to watch.

4. If the show is available from more than one source (e.g., a recording from the cloud, or a streaming provider like Amazon), choose your source.

5. While you’re watching a recording, press Select to bring up the Info Banner. From the Info Banner, you can control closed captioning, change the audio track (if more than one track is available), modify your OnePass options, or go to the episode’s info screen.

6. Use the Pause , Fast Forward , and Rewind buttons on your remote to control playback. When fast forwarding, a short press jumps ahead 30 seconds, and a long press jumps ahead five minutes. When rewinding, a short press jumps back eight seconds, and a long press jumps back five minutes.

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GUIDEThe Guide lets you know what’s coming up in the next couple of weeks, set up recordings, or watch live TV. To get to the Guide, go to ‘Watch’ and select ‘Guide.


• Use the navigation buttons on your Fire TV remote to move forward or back in time. To move forward or back faster, use the Fast Forward and Rewind buttons.

• Navigate to the bottom of the list to load more channels.

When you find a show you like, click its title to display information about it. You can:


• Watch the show from a streaming provider (like Amazon).



• Add a bookmark for the show or the season to My Shows

• Choose ‘More info’ to go to the show’s information screen. From here, you can record and episode, bookmark seasons or episodes, view upcoming episodes, explore the cast, create a OnePass search, and more.

Channels Showlistings

Pressfor morelistingsDate/time

Pressfor morelistings


SEARCHSearch by show or movie title, person name (actor, director, etc.), or channel. You’ll get results for TV shows and movies coming up on over-the-air TV, and find streaming videos (from sources like Amazon) all at the same time.

1. Go to ‘Watch’ > ‘Search.’

2. Spell out the first few letters of the title, person, or word you’re looking for. A list of possible appears below the search window. For example, if you enter the letters “HOW”, you might see matches for the TV show “How I Met Your Mother,” the movie “How To Lose A Guy In 10 Days,” and the director Ron Howard.

3. Choose a show. From the next screen, you can explore the show: create a OnePass search or recording, view available or upcoming episodes, learn about the cast, and get recommendations for other shows.

4. If you choose to record the show or get a OnePass search, you can then customize your recording or OnePass options. See OnePass searches and OnePass & recording options to learn more.

ONEPASS SEARCHES


Bookmarks to streaming videos don’t take up any cloud storage space, so when your OnePass search includes bookmarks, you get more choices without having to worry about saving space for other recordings.

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2. Choose ‘Create a OnePass.’


A OnePass folder for the series will be instantly created in My Shows and all available episodes will be added.

To learn more about sorting and filtering folders in My Shows, see My Shows. For common questions about OnePass searches, see the Troubleshooting chapter.


When you set up a recording or OnePass search for the first time, you’ll be able to customize your options to get exactly the results you want. If you need to modify your recording or OnePass options later, you can do so from My Shows, the OnePass Manager, or the To Do List. (See Manage for more on the To Do List and OnePass Manager, or see My Shows for more on your My Shows list.)

Note: if you don’t see the options screen, go to ‘Settings’ > ‘User Preferences’ > ‘OnePass & Recording Options’ and make sure ‘Always show options’ is set to ‘Yes.’


• Include: Choose to include recordings, streaming videos (from sources like Amazon), or both in your OnePass results. Remember, bookmarks to streaming videos don’t take up any cloud storage space. (OnePass only)





• Channel: Choose the channel on which to record the show, when more than one channel is available, or choose ‘All channels’ to give your Mavrik even more flexibility. (Single Recordings and OnePass)



• Keep until: Choose how long to keep a recording, or, if a OnePass, how long to keep each OnePass episode. ‘Space needed’ will delete older shows to make room for new ones. Or, ‘Keep as long as possible’ means that your TiVo box won’t shows to record something new. (Single recordings and OnePass)

You can cancel any standalone recording or cancel the recording of any episode in a OnePass search by selecting the title in the To Do List, then going to ‘Recording Options’ > ‘Modify Recording’ > ‘Cancel this recording.’ Or, you can delete an entire OnePass search or change its options from the My Shows list or the OnePass Manager.

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MY SHOWSAll of your recordings and bookmarked streaming videos appear in the My Shows list. To get to the My Shows list, choose ‘Watch’ > ‘My Shows.’

Choose a title, and an information strip will open.

• If you’ve selected a movie title, the strip will contain the movie poster. Press Selectagain to watch the show, get streaming options, learn about the cast, getrecommendations, or delete the movie.

• If you’re selected a series, an episode strip will open. These episodes match yourOnePass options (for instance, if your OnePass search includes only recordings, thenonly recordings will appear here). Select an episode for more information and options.Options will vary depending on the show, but in general, you can watch the show,delete it, view other episodes, choose a streaming option (if the show is available tostream), modify your recording or OnePass options, learn about the cast, or getrecommendations.

• If you select a series, you can also move left to select the series poster. See SeriesScreen for more about the options you’ll find on this screen.

To delete an individual episode or movie, select it from the episode strip, then move left to ‘Delete.’ To delete a series, select any episode, then choose ‘OnePass Options’ > ‘Cancel this OnePass.’ Note that if you delete a OnePass, all of your bookmarks to the series will be deleted, but your recordings will not be affected.

STORAGE METER

A small bar at the top of the screen lets you know how much cloud storage space you have available for new recordings. Remember, bookmarks do not take up any cloud storage space.

Categoryfilters

Selectedcategory

Episodestrip

Storagemeter

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The My Shows list contains categories that help you quickly locate shows in the list. When you first go to ‘Watch’ > ‘My Shows,’ you’ll see the categories listed horizontally at the top of the screen. To reach the categories at any time, move to the top of your My Shows list.


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SERIES SCREENA ‘series screen’ is your gateway into any episode you want to watch, and everything you want to know about a series. Here’s how to find it:

1. Choose one of the following:

• From the search results or the My Shows list, choose a series. Move left until you see the series poster (that is, the image of the series without an episode number in the lower right corner). Select it.

• From the Guide, choose a series and select ‘More info.’

2. If you don’t yet have a OnePass search for the series, you’ll see options to create one, record an episode, bookmark an episode or season, view upcoming episodes, learn about the cast, and more.

3. If you already have a OnePass search for the series, you can view the following:

• My episodes: This is the view you’ll see when you enter the series screen (and the view you see in the episode strip when you select a title in My Shows). It displays only episodes that match your OnePass options. For example, if you set up your OnePass search to start at Season 3 and exclude episodes that require purchase to view, only free episodes from Season 3 onward will be displayed. You can watch or delete shows from this view.

• Recordings/Live & Recordings: If recordings are part of your OnePass search, this view will display only recordings. This view can be helpful if you are trying to manage your cloud storage. In this view, you’ll also see episodes that are currently recording or on live TV.

• On Live Now: If you have no recordings of the series, but the show is currently airing live, you’ll see this option. Select it to watch the show.

Seriesposter

Episodes

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• All episodes: Displays all episodes, regardless of your OnePass options. For example, even if your OnePass search starts at Season 3 and excludes episodes that require purchase to view, this view will display all episodes in the series. You can watch episodes from this list, but you can’t delete them.

• Upcoming: Displays a list of upcoming episodes. You can tap an episode title to view more information about the episode, watch it (if available), cancel or modify the recording if one is scheduled, or cancel or modify the OnePass.


• May Also Like: Get recommendations for other shows like this one.

• OnePass options: Modify your options or cancel the OnePass search.

VIEW ALL

When you’re viewing an episode strip, you can choose to see the episodes arranged as a list, with a season selector that allows you to jump easily between seasons.

1. From the My Shows list, select the series poster from the episode strip.

2. Select ‘View all’ .

3. If you’re in the ‘My episodes’ view, you’ll see a list of only the episodes in your OnePass search. If you’re in the ‘All episodes’ view, you’ll see all the episodes in the series, regardless of your OnePass options.

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MANAGEThe Mavrik app lets you manage your To Do List and OnePass searches, and review recording activity. Just go to the ‘Manage’ menu.

ONEPASS MANAGER

Choose ‘Manage’ > ‘OnePass Manager’ to see all of your OnePass searches. OnePass searches are prioritized by the order in which you set them up: the first has highest priority, and so on.


To reorder the list, highlight a title, then move left to highlight the up/down arrows. Use the up/down buttons on your remote to move an item to a new position.

You can also use the OnePass Manager to view and change OnePass options or cancel a OnePass search. Current OnePass options are displayed on the right of the screen. To change them, select the show, then select ‘Modify OnePass.’

TO DO LIST

Choose ‘Manage’ > ‘To Do List’ to see a list of all shows scheduled to record in the next two weeks, including shows that have conflicts with other recordings.

To cancel or modify a OnePass search or recording, just select the show title, then select ‘OnePass Options’ or ‘Recording Options.’ Move left or right along the selected strip to modify a recording or OnePass search, cancel a single recording, cancel the entire OnePass search, and more.

CurrentOnePassoptions

OnePasspriority

Arrows tochangepriority

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RECORDING ACTIVITY

Choose ‘Manage’ > ‘Recording Activity’ to see why a particular show was not recorded or when a recording was deleted from your My Shows list. The list is organized by date; scroll down to see more.

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SETTINGSTo modify your Mavrik user preferences or sign out, go to ‘Settings’ in the Mavrik app.

To access other Mavrik settings (for instance, to change your network settings or update your channel list, Mavrik Online (mavrik.tivo.com), then select ‘Help & Settings’ > ‘Mavrik Settings.’

USER PREFERENCES

Customize your TiVo experience by managing your user preferences.

• OnePass & Recording Options: Set the default options for new OnePass searches orrecordings. You can always customize the options when you set up an individualOnePass search or recording, or you can customize them from the To Do List orOnePass Manager. Available options are:

— Include: Choose to include recordings, streaming videos (from sources likeAmazon), or both in your OnePass results. Remember, bookmarks to streaming videos don’t take up any cloud storage space. (OnePass only)

— Rent or buy: Decide whether to include episodes that need to be purchased before viewing. Note that this option does not purchase the items for you; you will have the option to purchase them at the time of viewing. (OnePass only)

— Record: Skip reruns or watch them all? Choose ‘New only’ to avoid reruns, or ‘New & reruns’ to get every episode. You can even choose ‘Everything’ if you want multiple recordings of the same episode. (OnePass only)

— Get in HD: Choose how often to get the HD version of a show: always, never, or if possible (recommended). Note that if you choose ‘Always’ and a show is not available in HD, it won’t be recorded. Likewise, if you choose ‘Never’ and a show is only available in HD, it won’t be recorded. (OnePass only)

— Keep at most: Set the maximum number of recordings to be saved. (OnePass only)

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— Keep until: Choose how long to keep a recording, or, if a OnePass, how long to keep each OnePass episode. ‘Space needed’ will delete older shows to make room for new ones. Or, ‘Keep as long as possible’ means that your TiVo box won’t shows to record something new. (Single recordings and OnePass)

— Always display options: Choose whether to see the options screen each time you set up a OnePass search or recording. (Single recordings and OnePass)

• Closed Captioning: Turn closed captions on or off for all shows.

• Closed Caption Preferences: Customize the look of closed captions.

• Channel List: Choose which channels are included during searches, appear in live TV, and appear in the Guide.

• Language & Audio Description: Choose the default audio language for upcoming shows that have multiple language tracks.

• Streaming Quality: Choose a quality for live TV. If videos often pause or stutter, try a lower quality.

• TiVo Box Name: Give your Mavrik a custom name.

• Change TiVo Box: If you have more than one Mavrik, you can switch between them here.

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HELPGet information about your TiVo account, your Mavrik, and the Mavrik app. Find help for common problems.

• Account & System Info: Use this screen to see system information, manage your account, and view the TiVo User Agreement, Privacy Policy, and other legal notices.

• Tips & Troubleshooting: Get help with common questions, learn how to restart or reset your Mavrik, or get Customer Support information.

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TROUBLESHOOTING

TROUBLESHOOTING

GETTING MORE INFOTiVo is dedicated to providing you with quality information and customer service. Got a question? Here’s how you’ll always be able to find answers:

1. Use this chapter. This chapter contains answers to some of the most common questions about your Mavrik.

2. Use the help screens on your Mavrik. For general troubleshooting, see the help screens:

• Mavrik Online: Go to ‘Help & Settings.’

• Mavrik app for Fire TV: Go to ‘Help’ > ‘Tips & Troubleshooting.’

• Mavrik app for iOS or Android: Go to ‘Settings’ > ‘General Help.’

3. Get how-to information online. You’ll always find the latest information about what you can do with your Mavrik online at tivo.com/howto.

4. Use online support. Visit Customer Support online at tivo.com/support.

5. Call TiVo Customer Support. You can reach TiVo Customer Support by calling 1-877-367-8486 (1-877-FOR-TIVO).

COMPLETING GUIDED SETUPDO I NEED A NETWORK CONNECTION FOR GUIDED SETUP?

• Yes. Your Mavrik needs either a wired or wireless network connection to complete Guided Setup. After you connect your Mavrik, go to tivo.com/mavrik/setup, and follow the on-screen instructions. This process will help you connect your Mavrik to your home network, configure the Mavrik for your home, and set up your account. See the setup guide that came with your Mavrik for help connecting your device.

ONEPASS SEARCHESWHAT IS A ONEPASS SEARCH?

• OnePass gathers all available episodes of a series and adds them right to your My Shows list to watch instantly. That means when a show is on over-the-air TV, your recording is scheduled automatically, and if a show is available to stream, you’ll have an instant bookmark to it — and all episodes (recorded or bookmarked) are listed together in My Shows.

WON’T THAT TAKE UP ALL MY CLOUD STORAGE?• No! By default, a OnePass search contains both recordings

and bookmarks to streaming videos, and most OnePass searches provide the majority of episodes as bookmarks. Bookmarks take up no storage space — so you’ll have a lot

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TROUBLESHOOTING

of shows ready to watch at any time, but you’ll still have ample cloud storage for recordings when you need it.

HOW CAN I CHANGE MY ONEPASS OPTIONS?• On a Fire TV, you can set default OnePass options in

‘Settings’ > ‘User Preferences.’ On all devices, you’ll be presented with an options screen when you first set up the OnePass search. Note: if you don’t see the options screen on a Fire TV, go to ‘Settings’ > ‘User Preferences’ > ‘OnePass & Recording Options’ and make sure ‘Always show options’ is set to ‘Yes.’

• To modify an existing OnePass search on any device, go to the OnePass Manager, and choose the title you want to modify.

I AM NOT GETTING MANY RESULTS WHEN I SET UP MY ONEPASS SEARCH.

• To get the most out of your OnePass searches, be sure to include both recordings and bookmarks to streaming videos.

RECORDING SHOWSWHERE CAN I LEARN MORE ABOUT THE CLOUD RECORDING FEATURE?

Please visit Cloud Recording FAQs for the latest information.

CHANNELSI CAN’T GO TO ONE OF MY CHANNELS.

• Review your channel list to make sure all the channels you receive to are marked with a check. Go to Mavrik Online (mavrik.tivo.com), then select ‘Help & Settings’ > ‘Mavrik Settings’ > ‘Set Channel List.’

• You may need to reorient the antenna for better reception. Or, the channel you’re trying to find may not be available over the air.

REMOTE CONTROLDOES MAVRIK HAVE A REMOTE CONTROL?

• No. To use Mavrik, you’ll need a Fire TV/Fire Stick, a supported mobile device with the Mavrik app, or a PC or Mac with access to Mavrik Online (mavrik.tivo.com).

MY SHOWSMY ONEPASS FOLDER FOR A SHOW IS EMPTY.

• You might be looking in the ‘Recordings’ view for a OnePass that has no recordings. Double check that you are using the correct view by going to the OnePass folder and using the drop-down menu or tabs to choose the correct filter.

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TROUBLESHOOTING

I HAVE A LOT OF BOOKMARKS IN MY SHOWS. DO THEY TAKE UP DISK SPACE?

• No. Bookmarks do not take up any disk space.

I KNOW I ADDED A NEW SHOW, BUT I CAN’T FIND IT IN THE MY SHOWS LIST.

• Make sure you’re looking in the correct My Shows category. For instance, if you are looking for a kids’ show, make sure that ‘Kids’ or ‘All’ is the selected category.

• Try changing filters. You might be looking in the ‘Recordings’ view for a OnePass that has no recordings, or you might be in a folder where the default view is ‘Date’ and new episodes are at the bottom of the list.

HOW CAN I FIT MORE SHOWS IN MY SHOWS?• Make sure your OnePass searches include bookmarks;

bookmarks do not take up any disk space.

• Set up OnePass searches with the recording option to ‘New only’ to record only new episodes.

• To make space, delete some shows.

• Reduce the number of recordings that are marked ‘Keep Until I Delete.’

WATCHING LIVE TVCAN I WATCH LIVE TV WHEN I’M AWAY FROM HOME?

• No. You must be connected to the same network as your Mavrik to watch live TV.

CONNECTING TO THE TIVO SERVICE You can make a connection to the TiVo service at any time. Go to Mavrik Online (mavrik.tivo.com), then select ‘Help & Settings’ > ‘Mavrik Settings’ > ‘Connect to TiVo Service.’

Your Mavrik connects to the TiVo service using your home network’s Internet connection.

If you’re having trouble connecting to the TiVo service, the problem might be in the connection of your Mavrik to your home network, or it might be in the connection of your home network to the Internet.

To figure out where the problem is, start by trying to go online from a computer on the same network as your Mavrik. If you can’t browse the web from your computer, there is a problem with your home network. Troubleshoot the connection from your home network to the Internet.

If you can browse the Internet from a computer on the same network as your Mavrik, there may be a problem connecting to your Mavrik. Try the suggestions below:

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TROUBLESHOOTING

• Check physical connections and cables. Ensure that all network equipment is receiving power and that all cable connections for routers, hubs, access points, and computers in the network are working. Verify that the “link” light is lit on all devices connected to the network.

• Restart network devices. If you have a router or wireless access point, unplug it, wait a moment, and then plug it back in.

• Check your network settings. Go to Mavrik Online (mavrik.tivo.com), then select ‘Help & Settings’ > ‘Mavrik Settings’ > ‘Network Status’ to make sure that your network settings are correct.

• Update router or home gateway firmware. If your home network uses a router, home gateway, or wireless access point, it may need a firmware update. Firmware is a software program that is loaded onto a hardware device. You can usually find any updated firmware at the Customer Support website for the manufacturer of your hardware.

• Check static IP address. If you assigned an IP address to your Mavrik, check that its IP address is unique on your network. Also, confirm that the first three sets of numbers of the Mavrik’s IP address are the same as those of other devices on the network. (For example, if your computer’s IP address starts with 192.168.1, then your TiVo Mavrik’s IP address must also start with 192.168.1.)

• Restart the Mavrik.

RESTARTING MAVRIKHOW DO I RESTART THE MAVRIK?

You may need to restart your Mavrik as a troubleshooting step.

To restart the Mavrik, unplug the power cord, waiting 15 seconds, and plug the power back in.

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SAFETY, FCC INFO, &BACK PANEL

SAFETY INSTRUCTIONS 69FCC STATEMENT TO THE USER 72BACK PANEL 73

SAFETY, FCC INFO, & BACK PANEL

SAFETY INSTRUCTIONSRelevant safety and compliance information can be found at tivo.com/safety-compliance.

SAVE THESE SAFETY INSTRUCTIONS.

BEFORE YOU BEGIN

Make sure all your equipment is turned off and the TiVo box is unplugged.

Your TiVo Mavrik was not designed to support A/V components placed on top of it. Please do not place common A/V components such as VCRs, DVD players or A/V receivers on top of this product.

Also, avoid stacking your TiVo box on top of other electronic components—such as DVD players, A/V receivers—or the vents of your TV.

SAFETY INFORMATION

This product was designed and manufactured to meet strict quality and safety standards. There are, however, some installation and operation precautions of which you should be particularly aware. Please read these instructions before operating the equipment and save them for future reference.

1. Read Instructions — All the safety and operating instructions should be read and understood before the appliance is operated.

2. Retain Instructions — The safety and operating instructions should be retained for future reference.

3. Heed Warnings — All warnings on the appliance and in the operating instructions should be followed.

4. Follow Instructions — All operating and use instructions should be followed.

5. Water and Moisture — The appliance should not be used near water - for example, near a bathtub, washbowl, kitchen sink, laundry tub, in a wet basement, near a swimming pool, etc.

6. An appliance and cart combination should be moved with care. Quick stops, excessive force, and uneven surfaces may cause the appliance and cart combination to overturn.

7. Tilt/Stability — All televisions must comply with recommended international global safety standards for tilt and stability properties of their cabinet design. Do not compromise these design standards by applying excessive pull force to the front, or top, of the cabinet, which could ultimately overturn the product. Also, do not endanger yourself, or children, by placing electronic equipment/toys on top of the cabinet. Such items could unexpectedly fall from the top of the set and cause product damage and/or personal injury.

8. Ventilation — The appliance should be situated so that its location or position does not interfere with its proper ventilation. For example, the appliance should not be situated on a bed, sofa, rug, or similar surface that may block

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the ventilation openings; or, placed in a built-in installation, such as a bookcase or cabinet that may impede the flow of air through the ventilation openings. Do not block ventilation holes by placing items such as magazines, clothing, etc., on top of the unit.

9. Heat — The appliance should be situated away from heat sources such as radiators, heat registers, stoves, or other appliances (including amplifiers) that produce heat.

10.Power Cord Protection — Power supply cords should be routed so that they are not likely to be walked on or pinched by items placed upon or against them, paying particular attention to cords and plugs, convenience receptacles, and the point where they exit from the appliance.

11.Object and Liquid Entry — Never push objects of any kind into this product through cabinet slots, as they may touch dangerous voltage points or short the parts, resulting in the risk of fire or electric shock. Never spill liquid of any kind on this product.

12.Damage Requiring Service — The appliance should be serviced by qualified service personnel when:

A. the power supply cord or plug is damaged or frayed;

B. liquid has spilled into the product;

C. the product has been exposed to rain or water;

D. the product does not operate normally when you follow the operating instructions (adjust only those controls that are discussed in this guide, as improper adjustment of other

controls may result in damage, often requiring extensive work by a qualified technician to restore the product to normal performance);

E. the product has been dropped or the cabinet damaged;

F. the product exhibits a distinct change in performance.

13.Servicing — The user should not attempt service to the appliance beyond that described in the Troubleshooting section of this guide. All other servicing should be referred to qualified service personnel.

14.Cleaning — Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners; use a damp cloth for cleaning. If the product comes in contact with any liquid, unplug the power cord and let the unit dry thoroughly before plugging it back in.

15.Power Supply — Only use UL approved power supplies or cables.Use a power supply with rated output 12V, 1.0A, marked LPS.

16.Overloaded Power Outlets — do not overload wall outlets and extension cords, as this can result in the risk of fire or electric shock.

17.Coaxial Cable Grounding — For this product, the coaxial cable shield/screen shall be grounded as close as practical to the point of entry of the cable into the building. This recommendation is pursuant to Article 800-93 and Article 800-100 of the NEC, which provides guidelines for proper grounding of the coaxial cable shield.

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18.Electric Shock — To reduce the risk of electric shock, do not disassemble this product. Take it to a qualified service person when service or repair work is required. Opening or removing covers may expose you to dangerous voltage or other risks. Incorrect reassembly can cause electric shock when this product is subsequently used.

19.Moving — Avoid moving the unit while it is plugged in to avoid accumulative shock.

20.CAUTION — Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

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FCC STATEMENT TO THE USERRelevant safety and compliance information can be found at tivo.com/safety-compliance.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not

cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC RADIATION EXPOSURE STATEMENT

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. To maintain compliance with FCC RF exposure compliance requirements, please follow operation instructions as documented in this manual.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.

The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destination. The firmware setting is not accessible by the end user.

COMPLIANCE INFORMATION

Model numbers: TCD84A (Mavrik)

FCC IDs: TGN-TCD84A (Mavrik),

TiVo Inc. 2160 Gold Street, San Jose, CA 95002Askey Int’l, 800 Corporate Way, Suite B, Fremont, CA 94538

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BACK PANEL

� Antenna. Connects to your HDTV antenna.

� SD card slot. (Underside of the Mavrik) Reserved for future use. Not supported at this time.

� Ethernet. Connects the Mavrik to your home network using an Ethernet cable. You can also connect via the Mavrik’s built-in Wi-Fi.

� USB. Reserved for future use.

� Power. Connects to power outlet. The Mavrik does not have a power switch; plugging it into the wall socket turns it on. Be sure to use only approved power supplies. See Safety Instructions.

� � ��

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