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MAXIMIZING Influence BUILDING TRUST PART 1
Transcript

MAXIMIZINGInfluence

B U I L D I N G   T R U S T

PART 1

©  GiANT  WORLDWIDE,  Source  Credit:  DDA  Consulting

PROTECTOR  

Culture  of  Entitlement  and  Mistrust

LIBERATOR  

Culture  of  Empowerment  and  Opportunity

ABDICATOR  

Culture  of  Apathy  and  Low  Expectation

DOMINATOR  

Culture  of  Fear  and  Manipulation

High Support

Low Support

Low Challenge High Challenge

SUPPORT  &  CHALLENGE  MATRIX

©  GiANT  WORLDWIDE

“To  be  a  Liberator  more  often  each  day  in  every  Circle  of  Influence”

GOAL

©  GiANT  WORLDWIDE

5  CIRCLES  OF  INFLUENCE

Self

Family

Team

Org.Community

INTENTIONAL

ACCIDENTAL

TALK OUT LOUD

©  GiANT  WORLDWIDE

Snap  Shot  Challenge!  -­‐  In  the  last  week  what  color  would  you  give  your  predominant  Leadership  Behavior  for  

each  Circle  of  Influence?

©  GiANT  WORLDWIDE

5  CIRCLES  OF  INFLUENCE

Self

Family

Team

Org.Community

INTENTIONAL

ACCIDENTAL

©  GiANT  WORLDWIDE

“Make  as  large  or  as  great  as  possible.    To  make  the  best  use  of”

MAXIMIZE

©  GiANT  WORLDWIDE

“The  capacity  to  have  an  effect  on  the  character,  development,  or  behavior  of  

someone  or  something.”

INFLUENCE

©  GiANT  WORLDWIDE

THE  INFLUENCE  MODEL

CHARACTER CHEMISTRY

COMPETENCY CREDIBILITY

TRUST

INFLUENCE IMPACT

RELATIONSHIPTRANSACTIONYOU OTHERS

+

S E L F

P R E S E R V A T I O N

S E L F

P R E S E R V A T I O N

STAGE  1:  BUILDING  TRUST

CHARACTER CHEMISTRY

COMPETENCY CREDIBILITY

TRUST

TRANSACTIONYOU

+

©  GiANT  WORLDWIDE

1.CHARACTER  -­‐  Do  I  trust  you?  Are  you  a  person  of  integrity?    

2.CHEMISTRY  -­‐  Do  I  like  you?  Do  I  connect  with  you?  Do  I  enjoy  spending  time  with  you?    

3.COMPETENCY  -­‐  Are  you  competent?  Are  you  confident  in  the  way  you  communicate  your  competence?  Do  you  have  a  proven  track  record  of  success?    

4.CREDIBILITY  -­‐  Are  you  able  to  take  your  competence,  understand  the  complexity  of  my  reality  and  design  a  bespoke  solution  that  helps  me  achieve  my  goals?  

ACT  LIKE  YOU  BELONG!  -­‐  What  you  believe  about  yourself  is  what  you  will  be  communicating!  

©  GiANT  WORLDWIDE

FILTERS  -­‐  WHAT  ARE  PEOPLE  REALLY  ASKING?

©  GiANT  WORLDWIDE

“Character,  Chemistry,  Competence  and    Credibility  function  as  sequential  filters  to  Relationship.  You  have  to  unlock  all  four  

to  Unlock  Influence  with  them!”

UNLOCKING  INFLUENCE

BARRIERS  TO  RELATIONSHIP

©  GiANT  WORLDWIDE

©  GiANT  WORLDWIDE

GREEN  

‣ No  Barrier  to  Relationship  

YELLOW  

‣  Potential  Barrier  to  Relationship  

RED  

‣ Definite  Barrier  to  Relationship

BARRIERS  TO  RELATIONSHIP

NURTURER

©  GiANT  WORLDWIDE

NURTURER  Relational  Harmony,  Values  and  People,  Fairness  and  Equality

©  GiANT  WORLDWIDE

CHAMPION  OF…

©  GiANT  WORLDWIDE

NURTURER CREATIVE    (F)

CREATIVE  (T) GUARDIAN CONNECTOR PIONEER

CHARACTER  Do  I  Trust?

CHEMISTRY  Do  I  Like  you?

COMPETENCE  Competent?    

CREDIBILITY    Relevant?  

5  VOICES  MEETS  THE  INFLUENCE  MODEL

1.CHARACTER  -­‐  Do  I  trust  you?  Are  you  a  person  of  integrity?    

2.CHEMISTRY  -­‐  Do  I  like  you?  Do  I  connect  with  you?  Do  I  enjoy  spending  time  with  you?    

3.COMPETENCY  -­‐  Are  you  competent?  Are  you  confident  in  the  way  you  communicate  your  competence?  Do  you  have  a  proven  track  record  of  success?    

4.CREDIBILITY  -­‐  Are  you  able  to  take  your  competence,  understand  the  complexity  of  my  reality  and  design  a  bespoke  solution  that  helps  me  achieve  my  goals?

©  GiANT  WORLDWIDE

FILTERS  -­‐  WHAT  ARE  PEOPLE  REALLY  ASKING?

©  GiANT  WORLDWIDE

NURTURER CREATIVE    (F)

CREATIVE  (T) GUARDIAN CONNECTOR PIONEER

CHARACTER  Do  I  trust  you?

CHEMISTRY  Do  I  like  you?

COMPETENCE    Are  you  

Competent?

CREDIBILITY  Are  you  Relevant?  

NATURE  START  POINT  FOR  5  VOICES  vs  INFLUENCE  MODEL  

©  GiANT  WORLDWIDE

GUARDIAN

GUARDIAN  Truth,  Stewardship  of  Money,  

and  Systems

©  GiANT  WORLDWIDE

CHAMPION  OF…

©  GiANT  WORLDWIDE

NURTURER CREATIVE    (F)

CREATIVE  (T) GUARDIAN CONNECTOR PIONEER

CHARACTER  Do  I  Trust?

CHEMISTRY  Do  I  Like  you?

COMPETENCE  Competent?    

CREDIBILITY    Relevant?  

5  VOICES  MEETS  THE  INFLUENCE  MODEL

1.CHARACTER  -­‐  Do  I  trust  you?  Are  you  a  person  of  integrity?    

2.CHEMISTRY  -­‐  Do  I  like  you?  Do  I  connect  with  you?  Do  I  enjoy  spending  time  with  you?    

3.COMPETENCY  -­‐  Are  you  competent?  Are  you  confident  in  the  way  you  communicate  your  competence?  Do  you  have  a  proven  track  record  of  success?    

4.CREDIBILITY  -­‐  Are  you  able  to  take  your  competence,  understand  the  complexity  of  my  reality  and  design  a  bespoke  solution  that  helps  me  achieve  my  goals?

©  GiANT  WORLDWIDE

FILTERS  -­‐  WHAT  ARE  PEOPLE  REALLY  ASKING?

©  GiANT  WORLDWIDE

NURTURER CREATIVE    (F)

CREATIVE  (T) GUARDIAN CONNECTOR PIONEER

CHARACTER  Do  I  trust  you?

CHEMISTRY  Do  I  like  you?

COMPETENCE    Are  you  

Competent?

CREDIBILITY  Are  you  Relevant?  

NATURE  START  POINT  FOR  5  VOICES  vs  INFLUENCE  MODEL  

CONNECTOR

cyber warfare

©  GiANT  WORLDWIDE

CONNECTOR  Relational  Networks,  Branding  and  Messaging,  and  Internal  

Collaboration

©  GiANT  WORLDWIDE

CHAMPION  OF…

©  GiANT  WORLDWIDE

NURTURER CREATIVE    (F)

CREATIVE  (T) GUARDIAN CONNECTOR PIONEER

CHARACTER  Do  I  Trust?

CHEMISTRY  Do  I  Like  you?

COMPETENCE  Competent?    

CREDIBILITY    Relevant?  

5  VOICES  MEETS  THE  INFLUENCE  MODEL

1.CHARACTER  -­‐  Do  I  trust  you?  Are  you  a  person  of  integrity?    

2.CHEMISTRY  -­‐  Do  I  like  you?  Do  I  connect  with  you?  Do  I  enjoy  spending  time  with  you?    

3.COMPETENCY  -­‐  Are  you  competent?  Are  you  confident  in  the  way  you  communicate  your  competence?  Do  you  have  a  proven  track  record  of  success?    

4.CREDIBILITY  -­‐  Are  you  able  to  take  your  competence,  understand  the  complexity  of  my  reality  and  design  a  bespoke  solution  that  helps  me  achieve  my  goals?

©  GiANT  WORLDWIDE

FILTERS  -­‐  WHAT  ARE  PEOPLE  REALLY  ASKING?

©  GiANT  WORLDWIDE

NURTURER CREATIVE    (F)

CREATIVE  (T) GUARDIAN CONNECTOR PIONEER

CHARACTER  Do  I  trust  you?

CHEMISTRY  Do  I  like  you?

COMPETENCE    Are  you  

Competent?

CREDIBILITY  Are  you  Relevant?  

NATURE  START  POINT  FOR  5  VOICES  vs  INFLUENCE  MODEL  

©  GiANT  WORLDWIDE

PIONEER

PIONEER  Strategic  Vision,  Tough  

Decisions,  and  Problem  Solving

©  GiANT  WORLDWIDE

CHAMPION  OF…

©  GiANT  WORLDWIDE

NURTURER CREATIVE    (F)

CREATIVE  (T) GUARDIAN CONNECTOR PIONEER

CHARACTER  Do  I  Trust?

CHEMISTRY  Do  I  Like  you?

COMPETENCE  Competent?    

CREDIBILITY    Relevant?  

5  VOICES  MEETS  THE  INFLUENCE  MODEL

1.CHARACTER  -­‐  Do  I  trust  you?  Are  you  a  person  of  integrity?    

2.CHEMISTRY  -­‐  Do  I  like  you?  Do  I  connect  with  you?  Do  I  enjoy  spending  time  with  you?    

3.COMPETENCY  -­‐  Are  you  competent?  Are  you  confident  in  the  way  you  communicate  your  competence?  Do  you  have  a  proven  track  record  of  success?    

4.CREDIBILITY  -­‐  Are  you  able  to  take  your  competence,  understand  the  complexity  of  my  reality  and  design  a  bespoke  solution  that  helps  me  achieve  my  goals?

©  GiANT  WORLDWIDE

FILTERS  -­‐  WHAT  ARE  PEOPLE  REALLY  ASKING?

©  GiANT  WORLDWIDE

NURTURER CREATIVE    (F)

CREATIVE  (T) GUARDIAN CONNECTOR PIONEER

CHARACTER  Do  I  trust  you?

CHEMISTRY  Do  I  like  you?

COMPETENCE    Are  you  

Competent?

CREDIBILITY  Are  you  Relevant?  

NATURE  START  POINT  FOR  5  VOICES  vs  INFLUENCE  MODEL  

©  GiANT  WORLDWIDE

CREATIVE (F)

©  GiANT  WORLDWIDE

CREATIVE (T)

CREATIVE  Future  ideas,  Organizational  

Integrity,  and  Social  Conscience

©  GiANT  WORLDWIDE

CHAMPION  OF…

©  GiANT  WORLDWIDE

NURTURER CREATIVE    (F)

CREATIVE  (T) GUARDIAN CONNECTOR PIONEER

CHARACTER  Do  I  Trust?

CHEMISTRY  Do  I  Like  you?

COMPETENCE  Competent?    

CREDIBILITY    Relevant?  

5  VOICES  MEETS  THE  INFLUENCE  MODEL

1.CHARACTER  -­‐  Do  I  trust  you?  Are  you  a  person  of  integrity?    

2.CHEMISTRY  -­‐  Do  I  like  you?  Do  I  connect  with  you?  Do  I  enjoy  spending  time  with  you?    

3.COMPETENCY  -­‐  Are  you  competent?  Are  you  confident  in  the  way  you  communicate  your  competence?  Do  you  have  a  proven  track  record  of  success?    

4.CREDIBILITY  -­‐  Are  you  able  to  take  your  competence,  understand  the  complexity  of  my  reality  and  design  a  bespoke  solution  that  helps  me  achieve  my  goals?

©  GiANT  WORLDWIDE

FILTERS  -­‐  WHAT  ARE  PEOPLE  REALLY  ASKING?

©  GiANT  WORLDWIDE

NURTURER CREATIVE    (F)

CREATIVE  (T) GUARDIAN CONNECTOR PIONEER

CHARACTER  Do  I  trust  you?

CHEMISTRY  Do  I  like  you?

COMPETENCE    Are  you  

Competent?

CREDIBILITY  Are  you  Relevant?  

NATURE  START  POINT  FOR  5  VOICES  vs  INFLUENCE  MODEL  

©  GiANT  WORLDWIDE

NURTURER CREATIVE    (F)

CREATIVE  (T) GUARDIAN CONNECTOR PIONEER

CHARACTER  Do  I  trust  you?

CHEMISTRY  Do  I  like  you?

COMPETENCE    Are  you  

Competent?

CREDIBILITY  Are  you  Relevant?  

NATURE  START  POINT  FOR  5  VOICES  vs  INFLUENCE  MODEL  

©  GiANT  WORLDWIDE

Every  foundational  Voice  has  a  barrier  to  influence  they  have  to  

overcome!  

AHA!

©  GiANT  WORLDWIDE

Nurturer  -­‐  Competence  

•Everyone  knows  you  care,  but  can  you  communicate  your  competence  and  track  record  with  confidence  and  true  authority?  

•95%  -­‐  It’s  all  too  easy  for  your  self  depreciating  tendencies  to  communicate  a  sense  of  insecurity  and  self  doubt!        

Creative  (Feeler)  -­‐  Competence  

•Everyone  knows  you  are  a  person  of  enormous  integrity,  but  can  you  discipline  your  external  communication  to  establish  your  competence  and  professionalism.      

•When  you  communicate  externally  and  go  off  your  agreed  script  it  invariably  gets  worse  and  leaves  people  confused!  

PRIMARY  BARRIERS  TO  INFLUENCE

©  GiANT  WORLDWIDE

Creative  (Thinker)  -­‐  Chemistry  • Everyone  sees  your  competency  and  commitment  to  integrity  but  can  you  connect  with  people  and  communicate  your  desire  to  establish  a  mutually  beneficial  relationship?    

• Your  apparent  distance,  reluctance  to  share  how  you’re  feeling  and  social  awkwardness  rarely  leaves  a  great  first  impression!    

Guardian  -­‐  Chemistry  • Everyone  trusts  your  integrity  and  hard  earned  competency  but  do  you  know  how  to  connect  with  people  and  communicate  your  desire  to  establish  a  mutually  beneficial  relationship?  

• Can  you  relax,  be  emotionally  present  with  people  in  2nd  and  3rd  Gear  without  defaulting  to  task  and  work  centred  conversation?  

PRIMARY  BARRIERS  TO  INFLUENCE

©  GiANT  WORLDWIDE

Connector  -­‐  Character  • People  connect  easily  with  you  and  enjoy  your  infectious  enthusiasm  and  positivity  but  ultimately  question  whether  you  are  for  real  and  whether  you  will  truly  deliver  on  what  they  heard  you  promise.    

• Can  they  trust  you  to  deliver  projects  under  pressure,  are  you  charismatic  salesman  who  over  sells  and  under  delivers?  

Pioneer  -­‐  Character  • People  deeply  respect  your  competency  but  often  question  why  everything  has  to  be  a  fight  to  the  death  competition.  They  assume  that  ultimately  you  are  manipulating  them  to  advance  your  own  position!  

• If  you’re  being  nice  to  me  then  you  obviously  want  something!  I  can  easily  feel  like  I’m  pawn  on  your  chess  board  and  ultimately  expendable  when  I  am  no  longer  useful?  

PRIMARY  BARRIERS  TO  INFLUENCE

©  GiANT  WORLDWIDE

What  are  the  biggest  Aha’s  for  you  as  you  see  5  Voices  engage  with  the  Influence  Model?    

How  are  you  going  to  overcome  your  primary  barrier  to  Influence  and  Impact?  

INDIVIDUAL EXERCISE

©  GiANT  WORLDWIDE

Long  Term  Relationships  -­‐  We  become  significant  and  memorable  

in  people’s  lives

GOAL

What  are  the  primary  barriers  to  establishing  lasting  influence  and  impact  for  your  foundational  voice?

GROUP EXERCISE

©  GiANT  WORLDWIDE

MAXIMIZINGInfluence

O V E R C O M I N G   S E L F -­‐ P R E S E R V A T I O N

PART 2

©  GiANT  WORLDWIDE

THE  INFLUENCE  MODEL

CHARACTER CHEMISTRY

COMPETENCY CREDIBILITY

TRUST

INFLUENCE IMPACT

RELATIONSHIPTRANSACTIONYOU OTHERS

+

S E L F

P R E S E R V A T I O N

S E L F

P R E S E R V A T I O N

1. What  are  you  afraid  of  losing?  

2. What  are  you  trying  to  hide?  

3. What  are  you  trying  to  prove?  To  whom?S E L F

P R E S E R V A T I O N

STAGE  2:  BREAKING  THROUGH

©  GiANT  WORLDWIDE

©  GiANT  WORLDWIDE

What  causes  you  to  stop  at  “Transaction”  and  retreat  from  “Relationship”?

SELF-PRESERVATION

INHIBITION

©  GiANT  WORLDWIDE

PROHIBITIONvs.

Who  says  you  can’t?

INHIBITED  OR  PROHIBITED

Vulnerability:  Am  I  prepared  to  be  that  vulnerable?

©  GiANT  WORLDWIDE

TYPICAL  AREAS  OF  SELF-­‐PRESERVATION

Rejection:  What  if  they  don’t  want  relationship  

with  me?

Priority:  I  have  immediate  financial  targets  to  

hit.

Value:  Do  relationships  have  any  place  in  

the  business  world?

Time:  I’d  love  to  but  I  

don’t  have  the  time.

Capacity:  I  don’t  need  more  relationships.

©  GiANT  WORLDWIDE

Which  area  is  most  difficult  for  you?  When  are  you  transactional?  

PAIRS EXERCISE

PIONEER  7%

NURTURER  43%

CREATIVE  9%

GUARDIAN    30%

CONNECTOR  11%

©  GiANT  WORLDWIDE

BARRIERS  TO  RELATIONSHIP?

©  GiANT  WORLDWIDE

Take  time  to  honestly  answer  the  3  Self  Preservation  Questions.  

What  keeps  you  from  building  relationships  effectively?

INDIVIDUAL EXERCISE

STAGE  3:  GETTING  TO  INFLUENCE

INFLUENCE IMPACT

RELATIONSHIP OTHERS

S E L F

P R E S E R V A T I O N

©  GiANT  WORLDWIDE

©  GiANT  WORLDWIDE

THE  INFLUENCE  MODEL

CHARACTER CHEMISTRY

COMPETENCY CREDIBILITY

TRUST

INFLUENCE IMPACT

RELATIONSHIPTRANSACTIONYOU OTHERS

+

S E L F

P R E S E R V A T I O N

S E L F

P R E S E R V A T I O N

©  GiANT  WORLDWIDE

“Learning  how  to  establish,  maintain  and  develop  Relationships  produces  more  

transactions  and  opportunity  than  those  who  seek  it.  ”  

AHA!

MAXIMIZINGInfluence

T O O L S   &   A P P L I C A T I O N S

PART 3

©  GiANT  WORLDWIDE

How  to  Avoid  Minimizing    Your  Influence

KNOW  

YOURSELFLEAD  

YOURSELFREALITY ACTIONS

CONSEQUENCES

TENDENCIES(PATTE

RNS)

KNOW  YOURSELF  TO  LEAD  YOURSELF

©  GiANT  WORLDWIDE

INTENTIONAL

ACCIDENTAL©  GiANT  WORLDWIDE

5  CIRCLES  OF  INFLUENCE

4  FOUNDATIONAL  TOOLS  FOR

MAXIMIZINGINFLUENCE

1. Provisional  /  Plan  /  Promise  2. Discretion  &  Discipline  3. Go  To  the  Source  4. Power  of  the  Medium

PROVISIONAL PLAN PROMISE

CERTAINTY

©  GiANT  WORLDWIDE

TOOL  #1:  PROVISIONAL  /  PLAN  /  PROMISE

1.Ask  yourself  -­‐  “Is  what  I  am  about  to  share”  -­‐  

1.Provisional  -­‐  We  are  thinking  out  loud,  brainstorming,  all  ideas  are  welcome.    

2.Plan  -­‐  This  is  our  considered  opinion  having  reviewed  all  the  options.  This  is  what  we  are  committing  to  do  and  will  only  change  in  extreme  circumstances.  

3.Promise  -­‐  You  can  bank  this,  I’ve  given  my  word.  To  go  back  on  a  promise  undermines  my  integrity.  

©  GiANT  WORLDWIDE

TOOL  #1:  PROVISIONAL  /  PLAN  /  PROMISE

©  GiANT  WORLDWIDE

How  could  you  use  Provisional,  Plan,  Promise  vocabulary  to  aid  communication  and  maximize  

your  Influence?  

PAIRS EXERCISE

1. When  Intuitive  Perceivers  (NP)  talk  out  loud  they  assume  everyone  knows  they  are  speaking  Provisionally!    

2. Sensor  Judgers  (SJ)  invariably  hear  all  external  statements  as  concrete  Plans!    

3. Judgers  (J)  dislike  Provisionality  and  will  often  move  to  Plan  immediately,  short  circuiting  the  dreaming  /  brainstorming  process    

4. Perceivers  (P)  enjoy  Provisionality  because  it  keeps  their  options  open,  when  it’s  time  to  Plan  they  have  to  commit  and  deliver!    

5. All  -­‐  If  you’ve  been  accused  of  over  promising  and  under  delivering  in  the  past  invite  your  team  to  clarify  when  they  are  not  sure  it!    

6. All  -­‐  A  Promise  is  powerful,  if  you  don’t  deliver  people  remember!  

©  GiANT  WORLDWIDE

PROVISIONAL  /  PLAN  /  PROMISE  >  LEADERSHIP  INSIGHTS

Who  To  Share  It  WithWhat  To  ShareIs  now  the  right  time?Are  they  the  right  people?

©  GiANT  WORLDWIDE

When  To  Share  ItHow  much?

TOOL  #2:  DISCRETION  &  DISCIPLINE

WHAT  TO  SHARE  -­‐  How  Much?  

1.Why  are  sharing?  Is  it  primarily  for  your  benefit?      

2.How  are  the  different  Voices  going  to  respond?  

3.Have  you  used  your  Advisory  Board?

©  GiANT  WORLDWIDE

TOOL  #2:  DISCRETION  &  DISCIPLINE

WHO  TO  SHARE  IT  WITH  -­‐  Are  they  the  right  people?  

1.  Do  these  people  need  this  information  right  now?    

2.  Do  you  trust  their  integrity?  Will  they  keep  it  confidential?  

3. Is  this  a  safe  relationship  to  brainstorm  and  think  out  loud?  

©  GiANT  WORLDWIDE

TOOL  #2:  DISCRETION  &  DISCIPLINE

WHEN  TO  SHARE  IT  -­‐  Is  now  the  right  time?    

1.Why  do  they  need  to  hear  it  now?    

2. Is  this  the  best  context  to  share  this  information?  (Intimate,  Personal,  Social  or  Public  space?)  

3.Will  sharing  now  increase  productivity  and  engagement  or  cause  confusion?  

©  GiANT  WORLDWIDE

TOOL  #2:  DISCRETION  &  DISCIPLINE

©  GiANT  WORLDWIDE

Do  you  struggle  with  Discretion  and  Discipline  in  your  external  communication?    

Where  have  you  gotten  into  trouble  in  the  past?  

PAIRS EXERCISE

1. Extroverts  -­‐  when  you  think  out  loud,  learn  to  use  the  3  Filters  of  What,  Who  and  When!    

2. Introverts  -­‐  remember  that  under  extreme  stress  you  will  extrovert  your  frustrations  with  yourself,  the  situation  and  others!    

3. Thinkers  (Pioneers  /  Guardians  and  T  Creatives)  -­‐  remember  the  power  of  your  weapon  system  and  plan  your  contributions  and  external  interactions  carefully.    

4. If  you  need  to  talk  /  brainstorm  a  lot  (you  know  who  you  are!)  then  find  a  safe  relationship  or  partner  who  processes  the  same  way!    

5.  Ask  -­‐  “What  does  High  Support  and  Challenge  look  like  for  the  person  you  are  talking  with?”  

©  GiANT  WORLDWIDE

DISCRETION  &  DISCIPLINE  >  LEADERSHIP  INSIGHTS

©  GiANT  WORLDWIDE

TOOL  #3:  GO  TO  THE  SOURCE

ISSUE

CONDUIT

FIRE  WALL? DRAMA

GOSSIP

1 2

3

Know  Yourself  to  Lead  Yourself  enough  to  Go  To  The  Source…otherwise,  the  consequences  of  repeated  Gossip  and  Drama  will  have  a  very  negative  affect  on  the  reality  of  your  culture.  

©  GiANT  WORLDWIDE

TOOL  #3:  GO  TO  THE  SOURCE

KNOW YOURSELF

LEAD YOURSELF

REALITY ACTIONS

CONSEQUENCES

TENDENCIES(PATTE

RNS)

Remember  -­‐  “Leaders  Define  Culture”:  

1.Do  you  choose  to  believe  the  best  and  “Go  to  the  Source”  when  others  offend  or  upset  you?  

2.Do  you  function  as  a  “Conduit”  or  a  “Firewall”  when  others  come  to  you  to  complain  about  colleagues?  

3.How  toxic  is  “Gossip”  and  “Drama”  inside  your  Team  and  organizational  Circles  of  Influence?

©  GiANT  WORLDWIDE

TOOL  #3:  GO  TO  THE  SOURCE

©  GiANT  WORLDWIDE

How  could  you  use  this  the  Go  To  The  Source  tool  to  shape  your  leadership  culture?

PAIRS EXERCISE

©  GiANT  WORLDWIDE

TOOL  #4:  POWER  OF  THE  MEDIUM

TEXT  MESSAGE

EMAIL

PHONE  CALL

VIDEO  CHAT

IN-­‐PERSON 95%

10%

15%

35%

70%

BRINGING  EFFECTIVE  CHALLENGEMEDIUM

Know  Yourself  to  Lead  Yourself  enough  to  utilize  the  Power  of  the  Medium  wisely…otherwise,  you  could  fail  to  bring  effective  challenge,  create  miscommunication,  and  cause  more  problems  than  when  you  started.  

©  GiANT  WORLDWIDE

TOOL  #4:  POWER  OF  THE  MEDIUM

KNOW YOURSELF

LEAD YOURSELF

REALITY ACTIONS

CONSEQUENCES

TENDENCIES(PATTE

RNS)

©  GiANT  WORLDWIDE

The  greater  the  challenge,  the  more  important  it  is  to  do  it  face-­‐

to-­‐face!

AHA!

Remember  -­‐  “Leaders  Define  Culture”:  

1.How  good  are  you  at  bringing  effective  challenge?  

2. Is  your  tendency  to  hint,  or  to  actually  communicate  the  pain?  

3.When  have  you  gotten  it  horribly  wrong  before?  What  happened?

©  GiANT  WORLDWIDE

TOOL  #4:  POWER  OF  THE  MEDIUM

©  GiANT  WORLDWIDE

How  could  you  use  the  Power  of  the  Medium  tool  to  shape  your  leadership  culture?

PAIRS EXERCISE

©  GiANT  WORLDWIDE

What  are  the  biggest  Aha’s  for  you  personally  as  you  engage  with  these  Foundational  Tools?

INDIVIDUAL EXERCISE

©  GiANT  WORLDWIDE,  Source  Credit:  DDA  Consulting

PROTECTOR  

Culture  of  Entitlement  and  Mistrust

LIBERATOR  

Culture  of  Empowerment  and  Opportunity

ABDICATOR  

Culture  of  Apathy  and  Low  Expectation

DOMINATOR  

Culture  of  Fear  and  Manipulation

High Support

Low Support

Low Challenge High Challenge

SUPPORT  &  CHALLENGE  MATRIX

©  GiANT  WORLDWIDE

THE  INFLUENCE  MODEL

CHARACTER CHEMISTRY

COMPETENCY CREDIBILITY

TRUST

INFLUENCE IMPACT

RELATIONSHIPTRANSACTIONYOU OTHERS

+

S E L F

P R E S E R V A T I O N

S E L F

P R E S E R V A T I O N


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