Maximizing your enterprise mobility and mobile testing strategy

Maximize your Enterprise Mobility & Mobile Testing Strategy

2 TCS Confidential. Provided under NDA. Copyright © 2013 TCS. All rights reserved.

Siva Ganesan Vice President and Global Head,

Assurance Services Unit, TCS

Yoram Mizrachi Chief Technology Officer

Perfecto Mobile

Webinar Agenda

4

• Perfecto and HP UFT Mobile Demo

3

• Maximizing mobile quality strategy

• Real customer mobile case study

2

• Mobile Market Stats

• Extending software quality to mobile?

1

• Intro

Mobile Testing Center of Excellence Group Perfectomobile

Enabling Enterprise Mobility

Extending Software Quality to Mobile

How do Top Enterprises go Mobile?

http://www.perfectomobile.com/



Various “mobile maturity” phases

Mobile Engagement

Mobile “KISS” requirement from end users and rich UI

abilities are promoting mobile engagement and

changes the way users interacts with the business

DevOps is stimulated by the hectic mobile market

More changes and faster

Keep up with the market need – on devices, platforms

Market Analysis




Engagement Language

Click Double click Right click Drag

Type

Text Field set / get Button/icon click Radio select Checkbox Combo / List selection Table Menu Stepper

Tabs Popups Date / time selection Groups tooltips

Tap & Multi tap Double / long tap Drag Swipe Pinch & zoom Rotate

Locate

Type

Rotate / Tilt

Snapshot

Authenticate

Communicate

Speak QR / barcode scan Securely approve Exchange information Speech recognition Voice identification

Text Field set / get Auto-complete / correct Button/icon click Radio / checkbox / on-off Combo / List selection

Table Popups Date / time selection

Call / Answer Message send / receive Community update Contacts usage Navigate




Smartphones outsell basic feature handsets (52% of the market)

Source: BBC



http://www.bbc.co.uk/news/business-23707341


Source: Xcubelabs

Enterprise Mobility is Gaining Real Traction



http://www.xcubelabs.com/blog/infographic-on-enterprise-mobility-apps-platforms-and-devices/


Run

Grow

Transform “we need to have

something in mobile…”

“Mobile is working for us, we need more: Abilities, Features,

Projects and … resources”

“Improve the UX; Mobile ALM as part of IT

governance”

Engagements & Predictability

What’s right for my workflow NOW

Processes, coverage and reliability

Mobile Maturity Phases




Run

Grow

Transform

1. Limited scale 2. Local resources 3. Limited budget 4. Limited IT involvement

1. Offshoring 2. Device coverage 3. Test suite coverage 4. Device administration 5. Continuous delivery

1. Mobile Engagements 2. UX Monitoring 3. Performance 4. Governance

Mobile Maturity Phases - Attributes




Building Mobile Application Quality

Business challenges

• Better user experience

• Lowering delivery cost

• Accelerated delivery models

• Market dynamics

Solutions

• Leverage managed device clouds

• Use real devices under real conditions

• Enable unattended continuous testing

• Extend ALM investment

Business value

• Raise quality

• Faster delivery

• Support current processes

• Optimize performance

• Shrink MTTR

Aligning strategy, organization, processes & tools




The Solution

Application (Develop and test)

A scalable enterprise grade mobile cloud

Operation (Monitor, ongoing support)

Organization (Govern, scale and extend)



Solution - The MobileCloud™ Platform


Spend on Consumer Mobility per Company

Source: The New Digital Mobile Consumer: How Large Companies Are Responding, TCS Global Trend Study, Sept. 2012


Spend on Technologies and Services to Respond to the Digital Mobile Consumer

Source: The New Digital Mobile Consumer: How Large Companies Are Responding, TCS Global Trend Study, Sept. 2012

Airlines Energy Automotive Manufacturing

Telecommunications Banking, Finance

$30.8M $28.6M $22.3M

$20.6M

$27.2M


1

Key Customer Asks…

Comprehensive performance engineering

to reduce performance

bottlenecks

…and how TCS addresses them

PERFORMANCE Most users expect apps to start in less than 3 seconds



End-to-end usability testing

in a state-of-the-art facility equipped with

necessary tools to enhance user

experience


App Rating Matters

2

VISIBILITY


3


Increased test coverage with

right automation tools

and our proven framework to ensure

high quality mobile application


ROBUSTNESS & RELIABILITY

Users want the application to be contextual, robust, reliable, simple and intuitive


Mobile Test Strategy: Engineered for Success

Network Variation

Tools Strategy

3rd Party Services

Integration

Application Platform

Right Skilled

Resource

Device Spectrum

Agile Process

Testing Services

Capacity Planning

Success Story: Large multinational Banking and Financial Services company


Maximizing Enterprise Mobility with a Mobile Testing CoE

• The customer is a US based multinational banking & financial services company

• Mobile channel was adopted across the enterprise for introducing self-service for its end users

CONTEXT

Business Requirements

• Reliable and robust mobile application

• Simultaneous mobile application releases

• Faster time to market

• Multiple mobile OS support (iOS, Android, Windows, Blackberry)

• User Data Security

• Low cost

IT Challenges

• Shared infrastructure for multiple units

• Selection of target devices

• Remote accessibility across multiple geographies

• Test automation and performance monitoring

• Agile testing


Maximizing Enterprise Mobility with a Mobile Testing CoE

• Private Cloud at TCS location leveraging

Perfecto Mobile technology in a

Build-Operate-Transfer mode

• Lab Management Office for smooth

operation, and seamless L1, L2, L3 support

• Roles and responsibilities, SLAs and

implementation of governance,

communication, escalation models.

• Dedicated Service Line for

Functional Testing, Regression and

Automation Testing, Performance Testing

• Service Catalogue for on-demand testing

• Process Handbooks, User Manuals

7 concurrent projects Early defect detection

Enhanced customer experience

More test coverage with early automation and

improved quality

Lab

Managers &

Support

Engineers

Management

Office

Skilled

Associates

Domain

Knowledge

Industry

Experience

Best

Practices

Reusable Assets &

Frameworks

Continuous

Improvement

The TCS Way to Maximizing Enterprise Mobility


The 360° of Successful Mobility Assurance

Industry Knowledge

Extensive Domain

Experience

Quality Assurance

Alliance Partners

Co-innovation

Standardized Approach

Proven Frameworks

Reusable Assets

Process Enablers

Technology Integration

Mobility Assurance

Definitive Results Immediate Deployment Expedited

Implementation Increased Efficiency

IT Services

Business Solutions

Consulting

Thank You

Contact: • [email protected] • [email protected]

Visit us at: http://www.tcs.com/offerings/assurance_services http://www.perfectomobile.com

Questions

mailto:[email protected]/[email protected]




http://www.tcs.com/offerings/assurance_services


Date post:	09-May-2015
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