6 Secrets to Maximizing Your Home Sales in Any Market Revealed |1
© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
6 Secrets to Maximizing
Your Home Sales in Any Market Revealed
A home builder’s and remodeler’s guide to making
$10,000 - $100,000 more from your current
contracting business –in the next 12 months!!
By Rick Storlie NOTICE: This book is licensed to the original purchaser only. Duplication or distribution via e-mail, floppy disk, network, printout, or other means to a person other than the original purchaser is a violation of International copyright law. © Copyright 2011, Rick Storlie, New Home Sales Coach, LLC. All rights reserved. No part of this book may be reproduced in any form, by any means (including electronic, photocopying, recording or otherwise) without the prior written permission of the publisher. Published by: New Home Sales Coach, LLC 8420 153rd Place Savage MN 55378
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |2
© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
Contents The 3 Keys to Success 3
How to Turn a Bad Market into a Good One 3 You Have a 93% Chance of Failing if you use this
marketing tactic 8 Don’t Fight the Market 9
Step #1: Attract Home Buyers 14
Sales Action Step #1 17 Resource 21
Step #2: Landing the Perfect Prospect 22
Sales Action Step #2 24 Resource 25
Step #3: Transform Cold Leads into Hot 26 Prospects
Sales Action Step #3 27 Resource 28
Step #4: Closing More Sales and 29 Maximizing Profits
Sales Action Step #4 31 Resource 32
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© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
Step #5: Maximum Achievement Activities
Sales Action Step #5 36 Resource 37
Step #6: Dominating Your Competition 38
Sales Action Step #6 40 Resource 40
How to Maximize Sales 41
What’s Your Sales Potential? 41 Where to Start 43
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |4
© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
The 3 Keys to Success How to Turn a Bad Market into a Good One Why you need to break the habit of relying on the market to build your business.
It was the summer of 1988 when I went from a fun-loving
high school senior celebrating his graduation to the world of
construction labor. Perched thirty feet in the air, I was
nervously sheathing a gable end of an apartment building
when I noticed I could see my high school and the
underclassman that still had a week of classes. I had no idea
that this short-term summer job would turn into a 20+ year
career in the home contracting industry.
Do You Remember How You Got Your Start?
Can you remember the first time you worked in the housing
industry? I’ll bet it started as a short-term job like me or it
was a family business. Are you like a lot of second
generation companies where your father introduced you to
his business with a broom and garbage can helping clean up
job sites? A lot has changed since those beginning days. Life
was much simpler back then when all we had to do was
follow orders and make sure the old man or foreman didn’t
yell at us for screwing up or falling behind!
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© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
What Did You Learn?
As my career went from laborer (I called it moving wood) to
a framer (my back still hurts) to siding homes I learned two
things about contractors.
1. Contractors work damn hard. It didn’t matter if it was
hot, cold, Monday or Friday, we worked our butts off
each day. It’s a lesson I’m very thankful for. I’m sure
you’re thankful too.
2. A good contractor on the job site is the equivalent of a
conductor running an orchestra. Scheduling,
estimating, solving problems, fixing mistakes, keeping
customers happy and the list goes on. You not only
have to know it all but you’ve got to be good at
everything too!
Most of the contractors I know would much rather spend a
day on a job site than trying to figure out how to market
their business and increase sales. Are you any different?
It’s Not Your Fault
Most contractors were brought up on the production side of
things. They were taught a system to estimate, schedule,
read prints, frame, drywall, trim and so on.
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© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
Contractors I know will spend countless hours reviewing
plans, preparing estimates and specification forms before
they ever start a job. They have a system that was taught to
them over the years and its second nature. Can you imagine
trying to build a home or run a kitchen remodel without the
time tested step-by-step approach you now employ? It
would be madness!
What is your system for marketing and selling your
homes/services? A lot of you may not have one. Or if you
do, it’s not working in today’s market.
It Won’t Go To “Zero”
I recently attended a housing forum that included a senator,
state leaders and economists from the Federal Reserve Bank
and National Association of Home Builders. Most of the
contractors that attended were looking for answers to two
questions:
1. They wanted to know when the market would come
back.
2. They wanted to know what the government would do
to save them.
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The question that wasn’t asked is, “What do I need to do to
get my share of business in this market?” There isn’t one
area in the country with predictions of “zero” demand for
new homes and remodeling. Yes, certain markets are better
than others but every market has opportunities for your
business. You just need to know how to position yourself to
get them.
Making the Market Irrelevant
What you’re missing are the systems that will allow you to
make sales in a crappy or mediocre market. Just like you
have a system for building homes there is a system for
marketing your company and making sales in any economy.
In a good stable market virtually anyone can call themselves
a contractor and build or remodel homes. You know them.
These are the folks that work out of their pickup and are a
general contractor during good times and as soon as the
market gets tough they go back to drywall, framing or
whatever else they were doing before it got easy.
The good news is a lot of your competitors are leaving the
business. The troubling news is you may not have the best
systems to take advantage of this.
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© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
Your success in a down market will come from within. You’ve
got to break the habit of market selling. That is, the market
makes your sales. When the market is good or great things
work out fine. When the market is bad or sucks you’re in a
jamb. How is the market in your area?
Over the past two decades I’ve personally helped
contractors generating $25,000,000 to $1,500,000 annually.
And the one thing I’ve found is- the problem is almost never
a lack of ambition or willingness to work hard. I’m sure
you’re motivated and already working harder than you need
to.
What most contractors are missing is a simple set of proven
systems to help them sell more homes and make more
money. It is very possible to make more money, no matter
what the economy is doing, by applying a few key sales
making strategies to your business.
The purpose of this report is to show you a reliable system
that will help you market your business like an expert and
maximize your sales. Instead of taking shots in the dark,
you will develop clear, reliable systems for growing your
business.
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© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
You Have a 93% Chance of Failing If You Use This Tactic
How do you currently market your business? What do you
do to attract new leads? Most contractors have run
newspaper ads, sent out direct mail and have some sort of a
website. The content of all these mediums normally gives
the background of the company, tells the consumer what the
contractor does and encourages them to call or email for
information. Does this scenario sound familiar?
This is called a one-step model which assumes the best way
to sell your wares is to “go for the kill” so to speak and
transform your prospect to a customer immediately.
You see this everyday in your mailbox, inbox, radio,
television and newspaper. The name of the business is at
the top (with a beautiful logo), followed by the product
name, some features and contact information at the bottom.
It’s called One-Step marketing because the goal of the ad is
to convince you to read the ad and purchase the product or
call for more information- in one step.
Most business’s market this way so it must be the
right way to do it? Wrong!
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If you’re using one-step marketing you’re throwing away
time, money and sales.
How do I know this? When is the last time you purchased
from a cold call, newspaper ad or direct mail piece? The
answer is probably seldom or never, even on low price
items.
Remember talking to the direct mail company that told you
the average response to direct mail is 1 – 2%? That’s right,
they want you to mail out 10,000 postcards, spend $5,000
and hope to get 10 – 20 unqualified leads!
Trying to sell a home or remodeling project to someone who
doesn’t know you, trust you or understand the value of your
services is fighting a battle you can’t win.
Why is one-step marketing doomed to failure?
You don’t propose on the first date. It takes time to nurture
a relationship. Partners need to get to know one another,
develop trust and understanding before they make a
commitment. Your prospects are no different.
If you want to get someone to buy from you they need to
get to know and trust you. A smart marketing strategy helps
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |11
© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
develop prospects that want to hear from you. Once they
want to hear from you, you have a much higher chance of
converting them to a buyer.
You might be thinking, “Just a minute Rick. I see all the big
companies using one-step marketing. How can they all be
wrong?”
Actually they’re not using one-step marketing. They know
exactly who their target market is and spend millions of
dollars developing the relationship. The ads you’re referring
to are just the final step in their marketing process.
The best contractors use a multi-step marketing process
that involves the following steps.
1. You’ve got to get your prospects attention with a
“hook”
2. You need to show you understand their situation and
begin developing a relationship.
3. You must prove you’re a trustworthy company to work
with by fulfilling promises.
4. Once they know you, trust you and see the value of
your services they will buy.
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For many contractors this process can takes weeks, months
and even years. There are no shortcuts for getting the sale
but having a system to do it makes things a lot easier.
Don’t Fight the Market
Home contractors have 3 phases to the marketing and
selling cycle. As much as we’d all like to skip to the third
phase, you can’t fast forward and skip the first two (sorry
DVR fans). Each phase is vital to the other.
Phase I: Attracting Home Buyers through Market
Positioning.
Phase II: Generating a Steady Stream of Leads Based on
Your Market Position.
Phase III: Converting a High Percentage of Those Leads to
Buyers at Maximum Profits.
Market Positioning, Lead Generation and Lead Conversion is
the key to selling homes no matter what the economy is
doing.
In the following easy to read pages I will reveal to you the
6 proven tactics that can free you from market based selling
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |13
© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
and let you choose how you grow your business. If you own
an existing contracting business and properly employ these
6 strategies I promise you can generate at least $10,000 to
$100,000+ in new business in the next 12 months.
So why would I do this? If you put these simple ideas to use
I’m confident you’ll want more strategies and techniques
from my Transformational Sales SystemSM. You can find
them at http://nhsalescoach.com/about-new-home-sales-
coach.html.
Happy Selling!
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |14
© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
Step #1: Attract Home Buyers
Profit Growth Step 1- Understand and Appeal to a Specialized Target Audience- And increase your sales by 21% - 45% or more
How many times have you designed and built a model home
thinking you had “nailed it” only to have the home languish
on the market?
Maybe you got a call from a prospect about a remodeling
project that was right up your alley only to lose the job to a
competitor. How many times have you found yourself in a
price war with 2-4 other contractors and realized the
difference between your proposal and theirs is more than
your projected profit?
If you’ve been in business long enough I’m sure you’ve
struggled through each one of these situations- and they
aren’t fun!
So what can you do to change this? You need to understand
what your prospects are and aren’t willing to pay for.
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |15
© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
A Monument to Yourself Most contractors I know have a tremendous amount of pride
in their homes and work. They believe in the types of
features, design and amenities that go into them. They
believe in them so much they often will build speculative
homes that they would “move into themselves.”
You know where I’m going with this. It’s called the
Monument to Myself and it usually happens like this:
You read, attend a product show or discover some cool
new products or designs.
You know the public will also fall in love with them too.
You decide to build a model over on Lot 8 (the one
you’d like to get rid of) to show off your ideas.
The home goes up and you begin to show it off.
People come through and they “Oh” and “Ah” about all
the fantastic features but tell you, “It’s a little above
our price range.”
Still, you know the right buyer is out there and it’s just
a matter of time.
After about 6 months your Realtor, trades or bank
suggest you should consider lowering the price.
After a year your trades and bank suggest you should
sell your current home and move into your model since
“you love it so much!”
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© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
Your model home(s) and remodeling packages are like a
key. If you’ve got the right one, it will help you unlock the
door to new business and start the process of converting the
new leads to buyers. However, if your model home or
remodeling services don’t match what your prospects are
looking for, you get locked out in the cold wondering why
nobody is buying from you.
What’s the most important thing you can do to get better
results from your model homes?
Define who your buyer is, what they want and position
yourself as the best one to give it to them.
“If it’s that easy Rick why doesn’t everyone do
that?” Nothing in this business is easy (you and I both know that)
but things get a whole lot less risky and simplified when you
know what to do.
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© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
Sales Action Step 1 Attract More Home Buyers, Faster, by Building
Your Ideal Buyer Profile
Develop a buyer profile of who will purchase your home
or remodeling project. Ask yourself the questions, “Why
would they buy from me and not one of my
competitors?” and “If it costs me $1 will they pay me
$1.20 - $1.40?”
Share your buyer profile with your designer,
salespeople, trade partners and anyone that is involved
with building your home. Get their input why your
prospect would or wouldn’t like your offerings.
“Can I really make 21% or more just by defining who by target market is?” On average my clients will see a minimum of a 21%
increase in sales and in some cases dramatically more. Once
you drop your ego and stop focusing on what you do or
don’t like and start focusing on what’s important to your
prospects, sales start to become a lot easier.
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A litmus test A client of mine recently sold their last model home with a
birthday (it was 2+ years’ old- ouch!). They managed to do
it, in a recession, without losing money on the original
building costs (don’t ask them to add up the carrying
expenses).
During the same recessionary time period, using the
systems and strategies I’ve discussed, they sold a brand
new model only 1 month old. Here’s the story and I promise
it’s no B.S!
The buyer walked in on a Wednesday and told my client they
were in the process of building a home with another builder.
My client gave them a quick overview of the home and
allowed them to walk thru.
After a brief period Mr. Buyer asked my client if the home
was for sale. He acknowledged that it was but re-confirmed
they were already building with a different contractor. They
told him they were but were unhappy with the progress and
also felt the home would no longer appraise for their
purchase price.
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At this point Mrs. Buyer was still in the home, falling in love
with it, because my client had thoroughly researched the
market and defined his target buyer. They stayed a little
longer and drove away.
About 30 minutes later they returned with their checkbook
and signed a non-contingent purchase agreement for 97.5%
of my client’s original price. They closed on the home 30
days later.
Not only did they purchase this home in one of the worst
month’s of the history of the stock market (October of
2008), they walked away on $10,000 earnest money with
their other builder!
My client simply identified their target market, defined what
was important to them and presented it in a way that
brought maximum value.
I can hear you saying, “That was just a lucky coincidence.
That happened to us before too.” I’m sure it has, but did it
happen when your housing market had been in the tank for
3 years?
I could tell you story after story like this. You can make a
huge difference in your sales efforts and attract more home
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |20
© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
buyers that will pay you more and buy faster just by
understanding exactly who they are and what they will pay
for.
Resource I wrote The Ultimate System for Attracting Home Buyers to
show you precisely how to define who your buyer is, identify
designs and amenities important to them and package it into
a model home or remodeling project they see value in. With
this guide you will open the doors to more business
opportunities and be able to increase profits at the same
time.
Need a quick way to attract more home buyers to your
company? Start using this proven system
http://www.nhsalescoach.com/Attracting-Home-Buyers.html
“I really liked the Inventory Analysis worksheet process. It was a great learning experience! Thank you, Rick.” -Dianee Langevin, Rottlund Homes.
“We’ve been able to close 2 additional sales in the last 3 months by utilizing Rick’s systems.” -Larry Skogquist, NIH Homes
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© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
Step #2: Landing the Perfect
Prospect
Profit Growth Step 2- Generate Leads Who Are Interested in Your Unique Offering- And increase your sales by 12% - 47% or more
I’ve helped coach some of my client’s salespeople using
mystery video shopping. One of the mystery shopper’s
questions is to ask the salesperson about the builder and
‘why should I buy from them’. Do you know the two things
that consistently come up?
1. We are a Quality builder
2. We are Family-Owned
When I speak to contractors I always ask them to raise their
hand if they promote themselves as a quality, family-owned
business. 99% of the hands go up. My next question is, “If
your prospects all perceive you to be the same, what is the
one differentiator?”
Can you guess? It’s price- the lowest price, that is!
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |22
© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
Labeling yourself as a “quality, family-owned builder” is the
equivalent of boasting you build your homes to code!
Your prospects expect you to be a quality builder (whatever
that means) and operating as one is the minimum
requirement to be in business today.
Now, if a prospective buyer were looking at your company,
why would they choose you? In other words, what do you
offer that none of your competitors do? It’s not easy to
answer, is it?
Creating a Niche When you need to see a doctor for a medical issue who
would you rather see- a general practitioner or a specialist?
For most of us, the answer is the specialist. We want the
best (or who we perceive to be the best!).
If you or someone you know has seen a specialist, do they
specialize in more than one area? In other words do you find
heart and brain specialists? Of course not!
The Law of the Category The medical field has it figured out. They create categories
for their services. Then, they study and practice to become
the absolute best in that category and normally create
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |23
© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
thriving businesses. Sure there are general practitioners but
even they have their own category!
So what do most contractors do? They call themselves
general contractors and answer consumers, ‘Sure, we can do
that!’ when asked if they can complete a specific project.
When the consumer asks, ‘Why should I use you?’ the
builder enthusiastically answers, ‘We’re a quality, family-
owned contractor!’ The next thought through the consumers
mind is, ‘That’s what you all say. I wonder if you’re the
lowest price…’ Of course this is normally followed by you
cutting your throat to bid on yet another home/project.
Sales Action Step 2
Reposition your business into a niche category and focus on being #1 in a small market
Ask yourself the question, “What do I do better than
anyone else?” Make a list of any niche categories you
may be able to move into based on your skill set or
ideas.
Who would want to know about your specialty? Where
do they go to get their information? Where do they get
their entertainment?
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |24
© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
You have one niche by default, the geographic
location(s) you build in. Use that as a start.
Resource The Importance of the Word “Perception”
Perception really is reality. You don’t need to be the absolute
best in your niche category, you just need to create the
perception you are.
I wrote The Ultimate System for Landing the Perfect
Prospect to give you the strategies and techniques to first,
create a unique niche for your business and second,
different ideas to generate leads based on that niche.
Are you ready to start generating leads willing to pay
top dollar for your services? Check out http://nhsalescoach.com/Landing-the-Perfect-Prospect.html
“Rick’s systems have allowed us to differentiate and rise above the crowd in the consumer’s mind.” -Rob Fritz, Custom One Homes
“Rick’s training should be required for anyone in new home sales. In 6 months I have matched my sales for all of last year- in a worse market!” -Mike Boege Coldwell Banker Burnet
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |25
© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
Step #3: Transform Cold
Prospects Into Hot Leads
Profit Growth Step 3- Build Value in Your Offering and Create Trust With Your Prospect - And increase your sales by 27% or more
Has this happened to you? A prospect walks into your model
home or walks by your booth at a home show. You greet
them and ask, ‘Can I help you?’ or ‘Let me know if you have
any questions.’
They walk through your model and when they come back to
the front door you ask, ‘Did you have any questions?’ They
say, ‘No,’ and proceed to walk out the front door.
At this point you don’t know if they were a real prospect or
someone looking for paint colors- but wouldn’t it be nice to
know?
Until a cold prospect (someone who has little or no history
with your company) sees the value of what you offer and
most importantly, trusts you, they won’t buy from you-
period.
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |26
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One of the reasons we get into so many price battles today
is most contractors don’t know the fastest steps to starting a
sales relationship (which leads to trust) and how to properly
build the value of their companies.
Sales Action Step 3 Use personalized scripts to start and guide the sales process through the Greeting, Discovery,
Presentation, Demonstration and Selection Stages. Think of your sales conversations like a game of ping pong.
Your prospect can’t hit the ball back to you until you serve
to him. In other words, your opening maneuvers will
determine how the rest of the game is played. The better
your serve the more likely you’ll get a great return from
your prospect.
The Two Question’s You Never Ask a Prospect I’m sure you’ve asked both of these and maybe you’re still
doing it. I’ve learned there are two questions to ask that will
kill a conversation.
1. “Can I help you?”
2. “Let me know if you have any questions,” and/or,
“Do you have any questions?”
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |27
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Think about it- if your prospect says ‘no’ to either one of
those questions you are pinned in a corner. Where do you
go from there? Yet nearly every time I visit a model home I
hear those questions asked!
Resource With the Ultimate System for Transforming Cold Prospects
into Hot Leads you’ll discover the system along with key
scripts that will help you build rapport and trust, value in
your company/offering and create urgency with your
prospect.
Even if you think you’re pretty good at this, you can use
these techniques to increase your sales by at least 13% (or
a minimum of a couple thousand dollars per month).
Ready to make selling easier? Use this strategy
http://nhsalescoach.com/Transforming-Cold-Prospects-into-
Hot-Leads.html
Very quickly I was able to more than double my sales thanks to the organization and clear process Rick presented and followed passionately. If you want a formula that will improve your sales and get more of your prospects to say ‘yes’, don’t wait to take advantage of what Rick has to offer.” John Canny, College City Homes
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |28
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Step #4: Close More Sales and
Maximize Profits
Profit Growth Step 4- Understand Your Prospects Problems Better Thank Anyone Else-
And increase your sales by 10 – 25% or more I was introduced to sales in 1992 after spending summers
working as a carpenter between college classes. My only
training was my carpentry background (i.e. product
knowledge) and I remember loving to tell prospects about all
the features in new homes because that is what I knew.
Years later I learned two things…
1. Telling is not Selling (think about it, how many times
have you bought from someone who told you how
great their product is?)
2. Prospects don’t care about features. This was a hard
lesson for me to learn because I cared about the
features- I thought that is what made a quality
home!
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |29
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What do Your Prospects Care About? In the late 90’s I began my formal sales education. At the
time, my teachers/mentors taught me that features mean
nothing unless they have a benefit attached to them. Aha! I
thought I found what I was missing.
This sales technique worked great when the market was red
hot. Show someone enough benefits and they bought! That
all changed in 2005 and 2006.
Today, feature/benefit selling is out. Your prospects care
about one thing and one thing only- if you can solve their
problems they will buy from you.
Today’s prospects have 3 categories of problems.
1. Can they trust you?
2. Do they perceive the value of your services to meet
or exceed the price you are asking?
3. Have you made it easy, convenient and simple for
them to buy?
If your prospects trust you, see the value of your offerings
(I’m not talking low price) and you are easy to buy from-
you will sell more homes and services.
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |30
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In today’s economy, you need to practice what’s called
Problem/Solution selling. Those of you that get closer to
your prospects than anyone else, identify their problems and
show them easy to understand solutions will sell more
homes!
Sales Action Step 4
Stop “Telling” About What You do. Start Providing Solutions and Focusing on How You Can Help.
95% of your collateral materials and sales
presentation should be focused on identifying and
understanding the problems of your prospect. Once
you’ve identified them, use your solutions to close the
sale.
Why does this work? Just like traditional advertising where a
company tries to “scream loud enough” to get attention
doesn’t work anymore, talking about yourself and what you
offer doesn’t work either.
Your prospects want transparency. They want to know how
you’ve helped others, how you treat your employees, your
involvement in the local community, etc. It’s a lot more than
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |31
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what type of windows you use. You can no longer hide
behind your logo!
Resource Earlier, I suggested that you would see a potential profit
increase of 10% to 25% after implementing this one profit-
building strategy. Imagine if you could close just one
additional sale a quarter, or 4 more this year. What would
that mean to you and your bottom line?
If you are sick and tired of seeing too many of your
prospects buy from someone else I wrote The Ultimate
System for Closing More Sales and Maximizing Profits for
you. You’ll find the answers you need to deal with
objections, using finance to sell, closing, follow-up and how
to get more referrals.
Use this link to close more sales and increase profits
http://nhsalescoach.com/Closing-More-Sales-Maximizing-
Profits.html.
“I love all the closing techniques you shared. Now I know where I need to refocus my sales presentation.” -Kris Betker, ReMax Today’s Realty
“I really found Rick’s problem/solution sales techniques helpful.” -Sue Lucas, Bruggeman Homes
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |32
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Step #5: Maximum
Achievement Activities
Profit Growth Step 5- Continually Increase Sales by Focusing on Key Daily, Weekly and Monthly Activities-
And increase your sales by 30% or more “What was your traffic like this week?” and,”We need more
leads!” are common questions and statements made during
sales meetings. Maybe you’ve heard this one before- “Sales
is a numbers game.” We all think we need more numbers!
Do we?
Here are 2 critical questions to ask yourself:
1. What do you do if there is no traffic or you have the
wrong kind of prospect call?
2. Once you do have a lead, what are the things you
should be doing to follow-up and close that lead?
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |33
© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
A home builder told me this story about his Realtor outreach
event he held for a struggling neighborhood. He invited
hundreds of local Realtors to a broker open house and
enticed them by serving food from a well known local
restaurant and giving each of them a $50 gas card. I think
he spend over $3,000 on this one event!
Realtors arrived by the car load, ate his food and took his
gas cards. In his mind the event was a success. He
generated a lot of Realtor “traffic” so the sales should follow!
Ultimately, the event didn’t yield a single sale. His problem?
He was focused on driving Realtor traffic and not on the
activities that lead to more Realtor sales. Is this happening
to you?
Do you dutifully count leads generated by marketing events,
advertising and your website? I’m sure you want to know
what your return on investment (ROI) is for these mediums
and you should be tracking their effectiveness. But that’s
only half of the story.
You may be tracking where the lead came from and how
many leads you get from each marketing dollar but do you
track the key areas you must focus on to convert those
leads to buyers?
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |34
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Stop Focusing on the Numbers and Start Paying Attention to Your Process
Your sales process (cause) will create the effect of converting more prospects, which in turn will
produce the results (sales). Sales is not a function of traffic or leads. Sales is a process. If you follow a great sales process and can reproduce and duplicate
it at will, you will be successful.
Think about how you approach building or remodeling a
home. Everything about design, selections and production of
the project is a process. The better, more efficient your
estimating and production schedule, the smoother the job
and the higher the margin. Managing your marketing and
sales is no different.
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |35
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Sales Action Step 5 Measure the 4 “P’s”…
-Prospects -Partners -Past Customers -Personal Development
…Every Day and Watch Your Sales Continue to Improve.
How much time do you spend with new prospects each
day following up, in appointments, demonstrating your
solutions, etc.?
What percent of your week is focused on generating
leads through your “partner” network or sphere of
influence?
Are your past customers delivering 33 – 50% of your
new business through referrals?
How much time do you spend each day with personal
development as it relates to your sales education and
presentation?
Do You Only Work IN Your Business or do You
Also Work ON your business?
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |36
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Another way to ask this question is, ‘How much of your day
is spent on money-making activities?’ I know you need to
work on your projects so you get paid. What I’m getting at is
how much of your day is focused on activities that will bring
the next lead and buyer in the door? How much time are you
investing on improving your business?
You should be setting aside 1 hour a day on your personal
development and 3 - 6 hours a week working on your
business’s market position. Lead generation and conversion
activities with your partners, past customers and prospects
will encompass another 30 minutes – 2 hours each day.
Resource In my exclusive, one-on-one mentoring program, I’ll teach
you how to incorporate key sales and profit-building
strategies to fundamentally transform your business and
continually increase your sales year after year. Apply here
http://nhsalescoach.com/services2.html
“Using Rick’s systems we have much greater confidence, better inter office rapport and most importantly, 2 new purchase agreements!” -LuAnn Brunn, Brunn Homes and Remodeling “After one year of working with Rick and New Home Sales Coach we increased sales by 33% and reduced inventory by 50%.” -Jeremy Skogquist, owner NIH Homes.
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |37
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This profit-building mentoring program has very limited
availability. Use this link to see if you qualify>>
Step #6: Dominating Your
Competition
Profit Growth Step 6- Leverage Your Genius with Master Mind-
And increase your sales by 10% or more
Here’s a question- How can you work smarter if you don’t
educate yourself?
It begs another question- Why reinvent the wheel when
someone has already designed a better system to market
and sell homes and remodeling services?
“What do you mean by that Rick?”
What I mean is this- I’m not the sharpest hook in the tackle
box but I do perform one task better that most people- I
leverage my knowledge by Master Minding with others.
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |38
© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
Master Mind Defined
In his book The Master-Key to Riches, author Napoleon Hill
defines the Master Mind as, “An alliance of two or more
minds blended in a spirit of perfect harmony and co-
operating for the attainment of a definite purpose,” and later
writes, “The Master Mind principle is the basis of all great
achievements, the foundation stone of major importance in
all human progress, whether it be individual progress or
collective progress.”
In 2007 I had the good fortune to start a Master Mind group
with homebuilders and remodelers. The original intent was
to collectively promote our position in the market place by
combining marketing dollars.
Along the way we discovered that we had inherited an
incredible knowledge base and we leveraged one another to
solve individual and group problems. I coordinate the group
and document the problems and introduce solutions- but at
least 50% of the ideas don’t come from me!
By utilizing the Master Mind principal all the group members
have been able to pick up sales and survive due to a shorter
and sometimes non-existent learning curve (somebody else
already tried it and it worked. Why reinvent the wheel?).
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |39
© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
Sales Action Step 6 Join and/or Form a Master Mind Group that
Focus on the Following 3 Things: 1. How can you reduce expenses? 2. How can you enhance your customer
experience?
3. How can you maximize profits?
NAHB’s Builder and Remodeler 20 Clubs are a great resource.
Form a trade council with your key strategic partners (you may call them suppliers and sub contractors).
Resource I’m offering a Master Mind concept that will help you with
the exact formula to unlock your sales.
Game Day Coaching will help you take the concepts, ideas
and strategies from my Ultimate System series and
implement them into your business. Click here to see how it
can immediately help you
http://nhsalescoach.com/subscribers-only.html
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |40
© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
Game Day Coaching will focus on 3 Key areas for your
business...
1. Designing and Implementing an Internet
Marketing Plan- I'll show you how to do and provide
the resources if you'd rather hire all or part of the
implementation yourself.
2. Architectural Design- My Circle of Experts program
will provide cutting edge home and remodeling design
ideas along with a plan library you can use for you web
site to help capture leads.
3. Interior Design and Merchandising- I'll help you
dial in your target market(s) and our interior
merchandising expert will show you what interior
design elements will capture their attention and build
your value.
How to Maximize Sales What’s Your Profit Potential? Ok, I’ve provided you with not one, not two, but a whopping
six great strategies you can implement to increase your
sales. By now, you should have a clear idea that you could
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |41
© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
easily add at least $10,000 to $100,000 in additional profits
to your business within the next 12 months. If you take
action, that is.
Why have I shared these basic ideas with you?
It’s good for business. I won’t beat around the bush. If your
contracting business is currently doing less than
$10,000,000 in annual volume, I want you to try my
Ultimate System manuals and grow your business by leaps
and bounds. When business starts to take off and you need
more specific assistance, you can take advantage of my
Game Day Coaching.
If you’re already generating more than $10,000,000 in
annual revenue, I want you to apply for my Personal
Mentoring or Master Mind Group so that I can help take you
to the next level of success.
All of these strategies are not only good for your business-
they’re essential for operating in today’s changing economic
climate. I know that these ideas work and that if you take
action and apply them you can easily increase your profits
by $10,000. Of course, for most of you, that $10,000 is just
a start.
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |42
© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
Let’s take one more look at how much more you could be
making- at a minimum- using all six sales-building ideas.
1. Build Your Ideal Buyer Profile = 21%
2. Reposition into a Niche Category = 12%
3. Use Personalized Scripts Throughout the Sales Process = 27%
4. Stop “Telling” and Focus on How You Help = 10%
5. Measure Key Activities = 30%
6. Join a Master Mind Group = 10%
Your total is a minimum of 110% increase in sales!
If you’re currently generating $1,000,000 in annual revenue
with a profit margin of 10%, that equates to $100,000 in gross
profit. Now, multiply $1,000,000 X 110% = $1,100,000 in
additional sales revenue or an extra $110,000 in gross profit!
Go ahead and multiply your total sales from last year with that
number and enter it below.
Total Expected Increase In Sales After Applying These 6
Ideas $_____________
Where to Start It’s your turn now! I’ve given you six ways to dramatically
increase your sales and profits and make $10,000 more in
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |43
© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
the next few months. And these ideas work no matter what
the economy is doing.
While the housing market has been in a nosedive, I’ve
helped my clients stay alive while other contractors have
closed their doors. In some cases, those clients that have
been able to implement all six ideas, have taken their
businesses to new levels of profitability. I’d like to help you
do the same.
I’ve given you six great ways to increase your sales, but
there’s one key to success that I’ve left out. It’s
implementation.
All the ideas in the world are worthless unless you put them
to use. That’s why I want you to have the following
resources, which will give you the step-by-step details of
how to implement the fundamental strategies outlined in this
report.
1. Understand What Your Prospects Want to Buy With The
Ultimate System For Attracting Home Buyers>>
2. Generate Leads Interested in Your Unique Offering
With The Ultimate System For Landing the Perfect
Prospect>>
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |44
© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
3. Find Out How To Open the Door to More Sales With The
Ultimate System For Transforming Cold Prospects Into
Hot Leads>>
4. Close More Prospects With The Ultimate System For
Closing More Sales and Maximizing Profits>>
5. Get Rock Solid Practical One-on-One Help Growing
Your Sales With My Unique Sales Building Program>>
6. Finally Dominate Your Competition With My Game Day
Coaching Club
Happy Selling!
Rick Storlie
P.S. My goal in providing you with this special report was to
give you ideas you could use right away to make thousands
more. However, this is just a small preview of what you’ll
learn from any of the Ultimate Systems marketing and sales
strategies listed above or at www.nhsalescoach.com/about-
new-home-sales-coach.html
6 Secrets to Maximizing Your Home Sales in Any Market Revealed |45
© Copyright 2011 Rick Storlie New Home Sales Coach, LLC. All rights reserved. Reproduction, in whole or in part, without written permission is prohibited and a violation of international copyright law.
P.P.S. The Ultimate System Series shows you the step-by-
step methods you need to maximize your profits.
Last Chance
Don’t miss out and get left behind by the competition!
Discover which Ultimate Systems to success you’ve been
missing at: www.nhsalescoach.com/about-new-home-sales-
coach.html