May 16May 16thth

1. By law _________ has to be shown at 1. By law _________ has to be shown at least once a term in every class I teach.least once a term in every class I teach.

a.a. Expectancy Expectancy TheoryTheory

b.b. Theory XTheory X

c.c. Theory YTheory Y

d.d. Mazlow’s Mazlow’s Hierarchy of Hierarchy of needsneeds

2. __________ occurs when employees are given 2. __________ occurs when employees are given the power in their jobs to do the things necessary to the power in their jobs to do the things necessary to satisfy and make things right for customers.satisfy and make things right for customers.

a.a. EmpowermentEmpowerment

b.b. Servant Servant LeadershipLeadership

c.c. CompensationCompensation

d.d. High TurnoverHigh Turnover

3. Which of the following is NOT one 3. Which of the following is NOT one of the costs of high turnover?of the costs of high turnover?

a.a. RecruitingRecruiting

b.b. Lost customers who Lost customers who were loyal to fired were loyal to fired employeeemployee

c.c. Training & Training & RecruitingRecruiting

d.d. Improved employee Improved employee moralemorale

4. If I view employees as unreliable and thus must 4. If I view employees as unreliable and thus must be closely supervised and controlled and given be closely supervised and controlled and given economic inducements to perform properly. I am economic inducements to perform properly. I am probably using _________ to motivate.probably using _________ to motivate.

a.a. Hierarchy of Hierarchy of needsneeds

b.b. Theory XTheory X

c.c. Theory YTheory Y

d.d. Expectancy Expectancy TheoryTheory

5. Which team is the first team to qualify 5. Which team is the first team to qualify for the Western Conference finals? for the Western Conference finals?

a.a. Utah JazzUtah Jazz

b.b. Portland Portland TrailblazersTrailblazers

c.c. Seattle Seattle SupersonicsSupersonics

d.d. Denver Denver NuggetsNuggets