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May 2014 Leadership Lyceum

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May 2014 News & Events magazine published by Greater Nashville Apartment Association.
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Page 1: May 2014 Leadership Lyceum
Page 2: May 2014 Leadership Lyceum

NASHVILLE

. . . a turn key company thatcan fit all of your property needs.

CARPET CLEANING

F U L L S E R V I C E C O M P A N YRestorat ion Company

as wel l as a Turn Key Ser vice

for your ever yday needs.

3 2 8 3 F R A N K L I N L I M E S T O N E R O A DN A S H V I L L E , T N 3 7 2 1 7( 6 1 5 ) 3 6 0 - 0 0 7 9 P H

HOUSECLEANING

PAINT/DRYWALL

• Fire

• Water

• W i n d

• S m o ke D a m a g e

• M o l d Re m e d i a t i o n

• B i o - H a z a r d Was t e

C l e a n u p / D i s p o s al

Page 3: May 2014 Leadership Lyceum

CONTENTSFeatures

Association News

About the CoverLEADERSHIP LYCEUM GRADUATES

Photo Compliments of Penny Rawls Photography

GNAA NEWS & EVENTS MAY 20142 0 1 4 B o a rd o f D i r e c t o r sPRESIDENTTAMMY LEE, CAM

PRESIDENT ELECTSTACY GARCIA , CAM

VICE PRESIDENTDIANA ENGLISH, ARM

SECRETARY/TREASURERLISA SWICK , CAPS

IMMEDIATE PAST PRESIDENTSHELLEY JAMES, CAM

MANAGERS REPRESENTATIVESTACEY SPARKMAN

MAINTENANCE REPRESENTATIVEDIANE MASON

ASSOCIATES REPRESENTATIVETERRON MERCER

MANAGEMENT DIRECTORSKITT Y BARRYREBECCA BRITTSTEPHANIE BURNS, CAMJO ANNE CORBITT, CPMBROOK KEEN, HCCPANDREW KL AHN, CAMJUDITH STRONG, CAMZ AC WARDTAMMY WILLIAMSABBY WITTENMEIER

MAINTENANCE DIRECTORSJEFF BECKERRUST Y GUILLIAMS, CAMT II, CPO

ASSOCIATE DIRECTORSJACK ABERNATHY, CASJILL CARPENTER , CASJANELL MAYO, CASAMY LEONARDJENNY McCL AIN

MDHA REPRESENTATIVENORMAN DEEP

LEGAL ADVISORWES HALL

EXECUTIVE DIRECTORDIANE CARTER

EDUCATION & MEMBER SHIPSAR AH SMITH

FINANCEL AURIE L AGUNA

STATISTICSCONNIE MORRIS

MARKETING, MEETINGS & EVENTSDANIEL SIRCY

ACTIVE PAST PRESIDENTSMARY BRADLEYBRAD CATHER , CPM, HCCP, SHCMKIRBY DAVISJACKSON DOWNEYFAYE ELLIS, CPMANDY GASS, ARMBARBARA HAYNESSHELLEY JAMES, CAMCHARI LEWIS, CAM, CAPSLINDA MASON, CAPSHAROLD MORRISNANCY MORRIS, ARMLINDA PAGE, CPM, ARMELLEN PARKERJUDY ROSE, CPM, ARMRITA WILKINSON, CPM, ARMJOYCE WOLFE, ARM

5 FEATURE The Leadership Lyceum

6 IT’S THE LAW What’s New from the Legislature?

7 TENNESSEE APARTMENT ASSOCIATION Effective Advocacy & Future Leaders

8 LEASE APPEAL Five Totally Clever Resident Event Ideas

10 THE SUPPLY SIDE Keeping Pace with Customer Change

11 GOLF TOURNAMENT Player Registration

13 EDUCATIONAL OPPORTUNITIES Investing In Your Future

16 GENERAL MEMBERSHIP MEETING The Silent Intruder

16 CALENDAR Something Special Noted on the Calendar

17 2014 DIAMOND AWARDS Registration

18 MANAGERS NEWS Signs of Drug Activity at Your Community

20 ASSOCIATES NEWS Time Management 101

22 MAINTENANCE NEWS Preparing for the Unexpected: Storms & Disasters

23 MOMENTS WITH MAY The Adventures of May B. Knutts

24 NEW MEMBERS Welcome!

25 2014 TRADE SHOW BOOTH REGISTRATION Nashville: The “It” City

26 THE PULSE Membership Mixer

6

8

Page 4: May 2014 Leadership Lyceum
Page 5: May 2014 Leadership Lyceum

GNAA NEWS & EVENTS 5

FEATURE ARTICLE

BY CHARI LEWIS, CAM, CAPS, CPM, LINCOLN PROPERTY COMPANY

LAST YEAR we took up the challenge to implement a leadership development program at GNAA called The Leadership Lyceum. We modeled it after the NAA pro-gram that was created in 2003. Its purpose is to prepare enthusiastic multi-family professionals for leadership roles within the organization. I am thrilled to say that it is now time to graduate the first class of candidates.

Mytch Adwell, NALP Oakwell FarmsStephanie Burns, NALP, CAM NTS DevelopmentKelly Crabtree, The Falls at 109Lacy Edinger, Sherman ResidentialLisa Julien, ARM, Milestone ManagementAndrew Klahn, CAM, HCCP, NALP, Elmington Property ManagementTammy Lee, CAM, Riverstone ResidentialZac Ward, Freeman Webb

Each one of these professionals has worked very hard to complete the program. They have put a lot of time and effort into an extensive program that exposes them to every aspect of the organization. I appreciate and respect the time they have invested in them-selves and GNAA.

It is my hope that they will be considered for positions on the Board of Directors in the coming years where I am sure they will shine in leadership roles.

The Leadership Lyceum

Page 6: May 2014 Leadership Lyceum

6 GNAA NEWS & EVENTS

IT’S THE LAW

BY WES HALLLAW OFFICE OF HALL & SITLER

THE TENNESSEE APARTMENT ASSOCIATION and its Director of Government Affairs, Catie Bailey, worked with the sponsors of a bill that shortened the required statutory notice period for breaches of rental agreements. We want to take this opportunity to specifically thank the bill sponsors, Sen. Ferrell Haile of Gallatin (Senatorial Dis-trict 18) and Rep. Sheila Butt of Columbia (House District 64). This change only affects counties where the Uniform Residential Landlord and Tenant Act applies.

Tennessee Code Annotated § 66-28-505, Non-compliance by Ten-ant, has been amended as follows:

If a lease is breached for non-payment of rent, costs of repairs, dam-ages, or any other amount due pursuant to the rental agreement, you may now proceed as follows:

• The first time such a breach occurs, you may send a 14/14 day notice. That is, a notice to the tenant to cure the violation within four-

teen (14) days or vacate in fourteen (14) days. (Pay or Go). • If the same breach re-occurs within six (6) months, notice may be given, but no cure period is required. You may terminate tenancy upon giving a seven (7) day notice. • When the breach is not for payment of rent, costs of repairs or any other amount due to the landlord, notice of termination of tenancy may be given for a date not less than fourteen (14) days from the date that the notice was given. Notice of these non-monetary breaches need not provide a time for the default to be cured (14 days and Out).

Now, let’s stop and consider the following: • We may still require that the tenant’s waive notice of termination of tenancy for non-payment of rent by including the waiver in the lease agreement. The waiver must be in twelve (12) point, bold font. • In all notices of termination, terminate tenancy only. Do not terminate the lease. • Your policy concerning breaches is not controlled exclusively by statute. While statute creates mini-mum notice requirements, both your policy and lease may be more liberal by allowing longer notice periods. • This amendment is effective immediately. However, it may only be used if your current lease does not provide the tenant with a longer notice period. If your lease does give a longer notice period, you are bound by your contractual agreement. • If a specific notice period is given in your lease that exceeds the required notice period and you wish to shorten the notice period for future tenants, you must revise your lease. The shorter notice period may then be used only for tenants who have executed the revised lease.

Be sure to: • Check your lease. • If you wish, modify your lease, in order to use the shorter notice periods for future tenants. • If your lease does not require longer notice periods, it does not need modification for you to begin using the shorter notice periods for all tenants.

What’s New From the Legislature?

Page 7: May 2014 Leadership Lyceum

GNAA NEWS & EVENTS 7

TENNESSEE APARTMENT ASSOCIATION

BY CATIE LANE BAILEY, DIRECTOR OF GOVERNMENT AFFAIRS, TENNESSEE APARTMENT ASSOCIATION

RECENTLY, I HAD THE OPPORTUNITY to lead a discussion panel with the GNAA Leadership Lyceum Candidates on effective advocacy. Dur-ing the discussion, it was clear that the candidates were eager to learn about the legislative process and the importance of advocacy. Learning how to effectively promote the interests of the multifamily housing industry is a critical invest-ment in the industry’s future.

Put simply, advocacy is the act of supporting a cause, and is an integral part of Tennessee’s and our nation’s democratic process. Advocacy is a constitution-ally guaranteed right under the First Amendment of the United States Consti-tution providing for “the right of citizens to petition the government for redress of their grievances.” Government officials are continuously making public policy decisions that affect the vital interests of, among many others, the mul-tifamily housing industry. Public officials need to receive factual information from our industry in order to make educated policy decisions.

In exercising their rights to try to influence public policy, interest groups often choose to employ professional representatives to monitor developments

and advocate their positions, or to use lobbyists through their membership in trade associations and other membership organizations. In Tennessee, hundreds of men and women are profes-sional lobbyists and represent virtually every type of interest.

To be an advocate, however, you do not need to be an attorney or a professional lobbyist; nor do you need a perfect understanding of the law. Many people who work for organizations in communities across the state are not lawyers or lobbyists, but have a basic understanding of the law as it applies to their situation. Proper knowledge of the issue and effective communication are the basic principles for effective advocacy.

Almost everything you do as advocates depends on your ability to communicate well. Com-municating with your elected officials doesn’t have to be complicated or provide every last detail. Effective communications are those that are clear, concise, honest and to the point.

A General Assembly is two legislative sessions. During the 107th General Assembly (2011-2012), there were almost 4,000 bills filed for introduction. It is impossible for each legislator to know and understand every bill. It is an imperative part of the legislative process that advocates like you and me inform the elected officials of the implications of the bills.

Elected officials see lobbyists every day. Although they appreciate the importance of our role and depend on our knowledge often, they also know that most of the time we cannot vote for them when the time comes for reelection. As such, it is extremely important that their constitu-ents, advocates like you, help inform them on the issues which will help guide their decisions.

In this sense, communicating with your elected officials is an important civic responsibility that will result in real changes that impact our industry. The sooner you start communicating – the better!

Effective Advocacy and Future Leaders

Page 8: May 2014 Leadership Lyceum

8 GNAA NEWS & EVENTS

LEASE APPEAL

BY STEPHANIE BURNS, CAM, NALP, THE GROVE RICHLAND

SUMMER IS ALMOST HERE, which means if you are like me you have already begun planning for some fun outdoor resident events—pool parties, breakfast on the go, and so on. But instead of doing the typical pool party, I thought it would be great to reach out to some seasoned property managers to dish on some of their most successful resident events for inspiration. There is something for everyone here—regardless of budget or type of property—so hopefully you will find something that works for your community!

Brandywine’s Ice Cream Social: Maggie Moo’s Food Truck • Budget: $750• Attendance: 110 residents • Promotion: Facebook, email blasts, flyers on doors, bandit signs at the

front entrance on the day of the event.• Partners/vendors who made it all come together: Maggie Moo’s brought a

food truck to the community and served over 8 flavors and about 10 top-ping choices. They played music on the truck and it lasted about 2 hours. Most of the residents stayed around and talked the entire time—it was a big hit!

ParkCentral’s Best of Nashville

• Budget: $7,500• Attendance: Thousands of our closest friends and part-

ners! We collected 150+ contacts during the event.• Promotion: E-blasts, social media platforms (Facebook,

Twitter, Instagram), text campaigns, outreach in the neigh-borhood, Nashville Scene magazine and blog

• We formally introduced ParkCentral to the Nashville Scene audience and collected contact information of interested prospects during pre-leasing efforts. We were the exclusive apartment sponsor of the event and staffed a table with promotional items, interactive TV that featured our virtual tour of the development, and active charging station for mobile devices.

The Grove’s “Dive-In” • Budget: $475 (entertainment); $300 (food and beverages); $670 (mar-

keting materials)• Attendance: 75 residents• Promotion: Email flyers to residents, Facebook, gate signs at entrances

for week prior to event

Five Totally Clever Resident Event Ideas

CONTINUED ON P. 10

Page 9: May 2014 Leadership Lyceum

GNAA NEWS & EVENTS 9

• Partners/vendors who made it all come together: We used FunFlicks Outdoor Movies and our residents watched the classic movie “The Sandlot” poolside under the stars. Our FunFlicks Outdoor Movie package included a 16-foot screen, speakers, projector, set up, tear down, event host/DJ, technician, and popcorn! We also ordered pizza from Jet’s Pizza and offered soft drinks and bottled water packaged in The Grove’s slap-it koozies, which we purchased from Marisa Macri of MM Promotions.

Villages of Gallatin’s Community Yard Sale• Budget: $150• Attendance: 200 people• Promotion: A flyer to residents explained the parameters

for date, time, and location along with some tips on how to operate their “booth” and explained how the property would advertise the sale. We included the flyer in our monthly newsletter and posted it in the office to make sure we had good participation. About 30 days from the sale we started running newspaper ads and distributed flyers to local businesses.

• Partners/vendors who made it all come together: Local gro-cery stores donated food for the cookout. Our landscapers helped in making the property look its best and we ended up making several appointments for rental applications, and the residents loved it. The kids played and adults socialized with office staff and prospects. We were able to have a successful yard sale for our residents and show off the property to the local community.

23Hundred at Berry Hill’s Opening Celebration• Budget: $5,000• Attendance: 100+ residents, prospects, city officials, pre-

ferred vendors• Promotion: E-blasts, social media platforms (Facebook,

Twitter, Instagram), text campaigns, outreach in the neighborhood

• Partners/vendors who made it all come together: Entertain-ment provided by local Nashville artist Austin Adams; cater-ing provided by Chef Penelope (favorite bites included Sweet Potato Grit Shooters and Fried Green Tomatoes!); lighting provided by Nashville Event Lighting; beverages provided by Craft Brew in Melrose (served a variety of micro-brews and Tennessee wines); table rentals and heat lamps provided

by Art Pancake’s Party & Wed-ding Rentals; “Sweet Dreams” send-off treats from local fave, Puffy Muffin; valet parking provided by Nashville Valet; AT&T donated promotional items and sponsored an iPad mini raffle and $100 gift card Facebook giveaway.

Dwayne Rawls(615) 860-5411 • Mobile 533-8474

Fax 860-1004

Wheeler, Inc.3868 Dickerson Pike, Suite 200 • Nashville, TN 37207

Professional Service with a Personal Touch

Law Office

M. Wesley Hall III

Eric W. Sitler

of counsel

Nathan C. LybargerThomas Patrick Wall III

Charlotte L. Rhodes

223 Madison Street • Suite 212 • Madison, TN 37115

615 .868 .4101 • Fax 615 .868 .3893

Page 10: May 2014 Leadership Lyceum

10 GNAA NEWS & EVENTS

THE SUPPLY SIDE

BY DWAYNE RAWLS, WHEELER, INC.

NASHVILLE’S STRONG ECONOMY and popula-tion growth are garnering the interest of multi-family developers. New construction is booming. New man-agement companies are entering the Nashville market. Management companies are merging. Apartment com-munities are changing hands at a record pace. People are changing positions.

How can you stay on top of all the changes that are hap-pening to your customer base?

Take a look at your current customer management systems. Look for weaknesses in your current system and search for solutions. Can you modify your existing system or is it time to upgrade? You can choose from a wide array of software solutions.

Use social media to help keep your CMS current. LinkedIn, Facebook, Instagram, Twitter, Flickr…the list goes on and on. Monitor these sites for changes in employment status, or add information about customer skill sets or interests.

Make sure you are leveraging technology to help make your job easier, or faster. Coordinate all your electronic devices.

A great place to gather information about people changing positions is the GNAA. Networking with people at general membership meet-ings, council meetings and events can help keep up with changes. Get in the habit of asking about changes and updating your customer data on a regular basis.

Keeping Pace with Customer Change

Page 11: May 2014 Leadership Lyceum

LUAU On the Green Greater Nashville Apartment Association’S

2014 GOLF TOURNAMENTFriday, May 16th

Pine Creek Golf CourseRegistration:

Continental Breakfast:Shotgun Start:

Dinner:Awards & Prizes:

Cost:

8:00 a.m.8:00 a.m.9:00 a.m. 3:00 p.m.Following the Tournament$125 per player - includes green fees, cart, range balls, use of practice facility one hour prior to event, 1 red tee, 1 mulligan,1 putting ticket & 4 drink tickets.

Thank You Tournament Sponsor!CONSTRUCT-ALL USA, LLC

NO REFUNDS. NO CANCELLATIONS “There will be no competitive company or category lockouts on any event”“

Mail or Fax to:2 International Plaza Drive, Suite 201 Nashville, TN 37217

phone: 615-365-3047 fax: 615-365-3571www.nashvilleaptasn.org

Company Name:__________________________________________________________________ Contact Person:___________________________________________________________________ Authorized Signature:___________________________________ Phone/Email:______________ Method of Payment: ______________________________________________ Total: ______ Amount Enclosed $__________ Bill GNAA Account

Team Registration: You may register a maximum of 4 players per team. Individual players will be assigned to a foursome.1.________________________________________________________________________________________2.________________________________________________________________________________________3.________________________________________________________________________________________4.________________________________________________________________________________________

Non-Player/Guest Registration: $15 per person (for food)Names: ____________________________________________________________________________________________________________________________________________________________________________

PRIZES for• Hole-in-one

• Closest to the Pin • Longest Drive• Longest Putt

PRIZES AWARDED IN 2 FLIGHTS!

Awards For Best Decorated Hole & Best Appetizer!

Page 12: May 2014 Leadership Lyceum

12 GNAA NEWS & EVENTS

SAVE THE DATE! Reserve Your Tickets & Tables Now!

Silver Banquet Tables: $1000 10 tickets/seats

Individual Banquet Tickets - $85

Register online atwww.nashvilleaptasn.org

or call (615) 365-3047.

NEW LOCATION THIS YEAR!THE FABULOUS OMNI HOTEL

DOWNTOWN NASHVILLE!

To reserve a room at The Omni, Guests can enter in 112214greaterna into

the Group code box when booking online at www.omnihotels.com

or call 1-800-843-6664.

Who Should Attend?• Owners, Presidents, Principals and Partners• Vice Presidents• Onsite Property Managers• Regional Managers and Multisite Supervisors• Leasing Professionals• Maintenance Professionals• Investors• Builders• Developers• Suppliers

Page 13: May 2014 Leadership Lyceum

GNAA NEWS & EVENTS 13

Investing In Your FutureSPACE IS LIMITED | RESERVATIONS ARE REQUIREDNO CANCELLATIONS | NO REFUNDS

EDUCATIONAL OPPORTUNITIES

T H A N K Y O U T O O U R 2 0 1 4 S P O N S O R S !

HVAC/EPA CertificationThursday, May 8, 2014GNAA Training Room9:00 a.m. - 4:30 p.m.

Presented by: Phillip Waynick

Cost: $99

Communication Skills & Public Speaking SeminarTuesday, May 20, 2014GNAA Training Room8:30 a.m. - 12:00 p.m.

Presented by: Kitty Barry

Cost: $50

410-A CertificationWednesday, June 18, 2014GNAA Training Room9:00 a.m. - 4:30 p.m.

Presented by: Jim Fox

Cost: $165

HVAC/EPA CertificationTuesday, July 29, 2014GNAA Training Room9:00 a.m. - 4:30 p.m.

Presented by: Phillip Waynick

Cost: $99

Page 14: May 2014 Leadership Lyceum

Board of Directors Annual Board Retreat belle meade plantation

655 N. Main Street • Goodlettsville, TN 37072phone 615.873.4631 • fax 615.873.4634 • [email protected]

Restoring Nashville’s Multifamily One Community at a Time

Page 15: May 2014 Leadership Lyceum

Board of Directors Annual Board Retreat belle meade plantation

655 N. Main Street • Goodlettsville, TN 37072phone 615.873.4631 • fax 615.873.4634 • [email protected]

Restoring Nashville’s Multifamily One Community at a Time

Page 16: May 2014 Leadership Lyceum

16 GNAA NEWS & EVENTS

1

4 5 6 7 8

2 3

13 14 15

21 2218 19

10

11 12 16

24

25

23

26 27 28

SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY

29 30 31

9

17

20

*at GNAA office

Education Committee*9am

Associates LuncheonHermitage House11:30am

HVAC Certification Course*9am - 4:30pm

News & Events Committee*8:45am

Apt. Tour Committee*10am

Mothers Day Managers Luncheon*12pm

2014 Luau on the Green Golf TournamentPine Creek Golf Course8am

Communication Skills & Public Speaking Seminar*8:30am - 12pm

Membership Committee* 9am

Maintenance LuncheonHermitage House12pm

Board of DirectorsGaylord Springhouse Links10amGeneral Membership Gaylord Springhouse Links11am

Memorial DayOFFICE CLOSED

may

GENERAL MEMBERSHIP LUNCHEON MEETING

The Silent Intruder

Special Thanks To Our Sponsors: Reliable Roofing, Construction & Repair Service, Inc.Two Rivers Roofing, Inc. | Wheeler, Inc.

When: THURSDAY, MAY 22 | 11:00 A.M.

Where: GAYLORD SPRINGHOUSE LINKS

Presented by: DON KNARR, DON KNARR REMEDIATION

Reservations are required by phone (615) 365-3047, by fax to (615) 365-3571, or by email to [email protected]. Reservation forms can be obtained at our website, www.nashvilleaptasn.org/events. Associate members will be required to pay $20 at the door. RESERVATIONS MUST BE MADE. Any reservations not cancelled 3 days prior to the event will also be billed to your account.

Tennessee Apartment Association*11:30am

Banquet Committee*9am

Awards Committee*10am

Statistics Committee*8:45am

MEC LuncheonBy Invitation

Trade Show Committee*9am

Page 17: May 2014 Leadership Lyceum

Community Beautification – Overall community appearance Affordable Garden Mid Rise/High Rise

Best Flowers – Design, suitability to site Affordable Garden Mid Rise/High Rise

Best Maintenance Shop – Organization and safety

$60 separate entry fee or $250 to register for all categories.Community Name: _____________________________________________________

Authorized Representative: ______________________________________________

Phone ____________________ Email: ________________ Date _______________

# of Apt. Homes ________Community Age _______ Year Built _____

Total Amount $ _________ Remember to check all appropriate categories.

Please complete and return to: Greater Nashville Apartment Association, 2 International Plaza, Suite 201, Nashville, TN 37217 Phone 615-365-3047 Fax 615-365-3571 www.nashvilleaptasn.org

Best Clubhouse – Overall design, layout, furnishings & amenities Affordable Garden Mid Rise/High Rise

Best Pool – Overall swimming pool appearance Affordable Garden Mid Rise/High Rise

Best Model – Best design and decoration Affordable Garden Mid Rise/High Rise

2014 Diamond Awards

1st, 2nd, 3rd place will be awarded for these categories:

Awards will be presented at the Greater Nashville Apartment Association Awards & Installation Banquet on November 22, 2014.

Be sure to mark all applicable categories for which you’d like to be judged.

One winner will be awarded for each category:

Register here:

Judging Dates: Last 2 weeks of June and 1st week of July

Page 18: May 2014 Leadership Lyceum

18 GNAA NEWS & EVENTS

MANAGERS NEWS MAY LUNCHEON

Signs of Drug Activity at Your Community: What To Look For

When: WEDNESDAY, MAY 14 | 12:00 P.M.

Where: GNAA | TWO INTERNATIONAL PLAZA, SUITE 201 | NASHVILLE, TN 37217

Presented by: METRO NASHVILLE POLICE DEPARTMENT, NARCOTICS UNIT

Special Thanks to our Sponsors:Bailey’s Wrecker Service | CORT | Langley &Taylor Pool Corporation | MoenReliable Roofing, Construction & Repair Service, Inc. | Wheeler, Inc.

Reservations are required by phone (615) 365-3047, by fax to (615) 365-3571, or by email to [email protected]. Reservation forms can be obtained at our website, www.nashvilleaptasn.org/events.Associate members will be required to pay $20 at the door. RESERVATIONS MUST BE MADE.Any reservations not cancelled 3 days prior to the event will also be billed to your account.

ATTENTION: APARTMENT ASSOCIATION MEMBERS,

As our company grows, so does our list of services. We are now o�ering roof cleaning and exterior painting to our list. Please call us for a free no-pressure estimate.

Clogged gutters often allow enormous quantities of water to fall right next to the foundation – this can cause structural damage! It also causes dirty and/or stained siding, leaks, roof rot, and iced-over walkways in the winter – all of which you want to avoid. Gutter cleaning includes hand extraction of debris from gutters/downspouts, inspection of fascia and gutters, pressured irrigation to ensure proper gutter function, and proper disposal of all gutter debris. Nothing will be left on the ground.

American Services’ unique methods and low prices have resulted in the explosive growth of our company. We combine state-of-the-art cleaning methods with a professional sta� that is trained in the latest technology.

There are never any hidden charges! Our work is 100% guaranteed. Please call (615) 356-6662 for a free estimate, description, or demonstration of our services. We look forward to hearing from you.

L I S T O F S E R V I C E SPressure Washing | Roof Cleaning | Gutter Cleaning |

Deck Construc tion & Renovation | Vinyl Siding | Wood Replacement & Repair | Air D uc t Cleaning |

C himney Cleaning | D r yer Vent Cleaning | Exterior Painting | Drainage Solutions

6 1 5 - 3 5 6 - 6 6 6 2B e s t P r i c e s I n T h e I n d u s t r y !

Page 19: May 2014 Leadership Lyceum

GNAA NEWS & EVENTS 19

MANAGERS NEWS APRIL MEETING HIGHLIGHTS

CONSTRUCTIONAND

REPAIR SERVICE, INC.

Locally Owned and Operated Since 1990

Commercial • Industrial • ResidentialFree inspection, consultation and recommendation

Nashville: 615-333-3653Fax: 615-333-6245Murfreesboro: 615-895-7042

399 Haywood LaneNashville, TN 37211

w w w . r e l i a b l e r o o f i n g . n e t

Eddie M. Patterson, Owner

Are you in need of a REPLACEMENTwhile your leasing agent is on vacation?

Are you in the PROCESS OF HIRING and find yourself short-handed?

Is your leasing agent OUT OF THE OFFICEdue to sickness or a long-term leave?

APARTMENT STAFFINGC A N H E L P Y O U

We have several highly experienced leasing consultants, assistant managers, managers, maintenance personnel and groundskeepers available for temporary and permanent full-time and part-time positions in the Metro Nashville area.

We carefully screen our applicants to meet the needs of each individual apartment community. Our goal is to help you and your property function smoothly, organized and pro�tably during this time.

Short or Long Term Temporary PlacementPermanent Full Time Placement • Shopping Services

100% Satisfaction Guaranteed

399-4747 fax 399-0888

Monday-Friday 9-6VI DOZIER,

Owner/Operator

Mark, Apartments.com; Stacy & Stephanie, NTS Development Company

Sherri, MidSouth Construction; Stacy, NTS Development Company; Leanna, Oakwell Farms

Elaine & Anaisa, The Overlook Sharon, Nina & Lauren, MAA

Chris & Brooke, CORT Marisa, MM Promotions; Glinda, Law Office of Hall & Sitler

Lauren, MAA; Kelly, BG Staffing

Door Prize Winners: Law Office of Hall & Sitler

Page 20: May 2014 Leadership Lyceum

20 GNAA NEWS & EVENTS

Time Management 101

When: WEDNESDAY, MAY 7 | 11 :30 A.M.

Where: HERMITAGE HOUSE SMORGASBORD 3131 LEBANON ROAD | HERMITAGE, TN 37076 | 615.883.9525

Cost: $20 PER PERSON

Presented by: KENDRA COOKE, COOKE REALTY PARTNERS - BOB PARKS REALTY

Reservations are required by phone (615) 365-3047, by fax to (615) 365-3571, or by email to [email protected]. Reservation forms can be obtained at our website, www.nashvilleaptasn.org/events.Associate members will be required to pay $20 at the door. RESERVATIONS MUST BE MADE.Any reservations not cancelled 3 days prior to the event will also be billed to your account.

ASSOCIATES NEWS MAY LUNCHEON

Page 21: May 2014 Leadership Lyceum

GNAA NEWS & EVENTS 21

ASSOCIATES NEWS APRIL MEETING HIGHLIGHTS

Barbara, British Woods; Rick, CFP, Innovation Financial Group

Judy & Terry, Comcast; Loyd, Bug Solutions Justin, Broad River Construction; Tony, Bailey’s Wrecker Service

Chris & Brooke, CORT Marisa, MM Promotions; Jill, Coinmach Laundry Services

Dana, L.I.C.R .A.-Nashville; Brooke, CORT, January Professional Service Award Winner

Page 22: May 2014 Leadership Lyceum

22 GNAA NEWS & EVENTS

Preparing for the Unexpected:Storms & Disasters

Special Thanks to our Sponsors:Langley & Taylor Pool Corporation | Reliable Roofing, Construction & Repair Service, Inc.

When: WEDNESDAY, MAY 21 | 12:00 P.M.

Where: HERMITAGE HOUSE SMORGASBORD 3131 LEBANON ROAD | HERMITAGE, TN 37076 | 615.883.9525

Presented by: METRO NASHVILLE OFFICE OF EMERGENCY MANAGEMENT

MAINTENANCE NEWS MAY LUNCHEON

Reservations are required by phone (615) 365-3047, by fax to (615) 365-3571, or by email to [email protected]. Reservation forms can be obtained at our website, www.nashvilleaptasn.org/events. Associate members will be required to pay $20 at the door. RESERVATIONS MUST BE MADE. Any reservations not cancelled 3 days prior to the event will also be billed to your account.

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GNAA NEWS & EVENTS 23

MAINTENANCE NEWS APRIL MEETING HIGHLIGHTS

Moments With May

Annie, Sharp & Robbins, Construction, LLC; Cowboy, Views of Brentwood

Holli, Sherwin Williams-Flooring Division; William, Green Haven; BJ, Sherwin Williams-Flooring Division

Cecil, Steve & Rusty, Oakwell Farms

Paul, Starline; Steve, HD Supply; Chris; Brentwood Station; Don, HD Supply

Tucker, Sherwin Williams-Paint Division; Robbie, Abbington Heights

Antwoine, Derrick, Larry & Leo, The Overlook

Chris, Arbor Hills; Jamal, L.I.C.R .A.-Nashville; Cowboy,

Views of Brentwood

Heidi, Hog Wild Carpet Care; Eric, City View; Randy, Massman Manor; Sammy, Burning Tree; Rusty, Oakwell Farms; Francis, Velocity in the Gulch; Paul, Dover Glen; Rick, Hog Wild Carpet Care

“I’ve got good news and bad news. The bad news is the men’s room toilet has backed up. The good news is I just remembered where I lost the ‘on-call’ beeper.”

Heidi & Rick, Hog Wild Carpet Care

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24 GNAA NEWS & EVENTS

NEW MEMBERS

615772.3234getagripinc.com

Before you get going on your remodel, Get A Grip. Call us today!

24/48Service24/48Service

APARTMENT COMMUNITIES Hallmark StationClarissa Callis3970 Clarksville Pk. #110Nashville, TN 3721866 apartment homes615-454-2662FAX [email protected] Property Management

Independence PlaceAshley Browne3193 Ft. Campbell Blvd.Clarksville, TN 37042228 apartment homes931-431-0612FAX [email protected] Elmington Property Management

ASSOCIATESAce High SignsChris Edwards1208 Northgate Business Pkwy.Madison, TN [email protected]; banners; decals; vehicle wraps

Apartment ListKera Zacuto500 Third St., Suite 555San Francisco, CA [email protected] market; tour booking platform; reputation management

Apartments.comSharon Patenaude175 Jackson, 8th Fl.Chicago, IL 60604312-601-6104FAX 312-601-6048Internet listing service

Fikes TennesseeFrank D. Wells Jr.PO Box 293238Nashville, TN [email protected] deodorizers; office supplies; odor removal; janitorial services; cleaning services; maintenance supplies/services; dumpster & trash compactor odor control systems

Guzman PaintingCarlos GuzPO Box #2166Smyrna, TN [email protected]; drywall; cleaning; ceiling; driveway sealing; apartment remodeling

Law Office of Jennifer McCoyJennifer McCoy120 Donelson Pk., Suite 203Nashville, TN 37214615-500-8577FAX [email protected] & debt collections

Magic Marker Sealing & Striping, Inc.Charles S. Melton, Jr.414 Bass St.Goodlettsville, TN 37072615-851-3892FAX [email protected] Parking lot maintenance; parking lot markings; signage & wheel stops

Protection 1 Security Solutions Sara Wiggs101 Beaumaris Ln.Simpsonville, SC [email protected] security; alarms; access control; fire

Stewart Enterprises, LLCMaxine Atkinson, Renaldo Stewart312 April Ln.Nashville, TN 37211615-832-9984FAX [email protected]; heating & cooling systems; appliances; general maintenance

Windsor Redevelopment CorporationClint Fehr303 Scarlet Blvd.Oldsmar, FL 34677 813-854-3860FAX 813-854-3387General contractor

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Register here:

Company Name:__________________________________________________________

Authorized By:___________________________________ Phone #:_________________

Date:____________ Requested Booth #: 1ST________ 2ND ________ 3RD ________ choice

No Refunds or cancellations permitted. Booth invoice must be paid before Trade Show date. Booth locations are not guranteed.

Trade Show Booth

Registration

Greater Nashville Apartment Association2 International Plaza, Suite 201, Nashville, TN 37217

ph: 615-365-3047 fax: 615-365-3571 www.nashvilleaptasn.org

Cost: $765 Single Booth

$1,430 Double Booth

$2,500 Quad

Includes: booth sign, draped table

& two chairs

5:00 P.M. - 8:00 P.M.

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26 GNAA NEWS & EVENTS

The PulseCAPITOL CONFERENCE

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Connecting you to …

Better Product!

Better Service!

Better Price!

LOCAL (615) 360-2118

TOLL FREE: (855) 264-5667

www.markraft.com

www.connect4cabinets.com

Quality Products

Kitchen Cabinets

Bathroom Vanities

Cabinet Hardware

Cabinet Refacing Products

Cabinet Touch-up and Repair Products

Laminate Countertops

Granite Countertops

Cultured Marble Tops

Countertop Repair Products

Quality Services

Measuring

CAD Designs

Quick-ship Services

Jobsite Delivery

Cabinet Installation

Countertop Replacements

Two International Plaza, Suite 201Nashville, TN 37217615-365-3047 • 615-365-3571www.nashvilleaptasn.org

PRSRT STDU.S. Postage

PAIDNashville, TN

Permit No. 380


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