Pursuant to A.R.S. § 38-431.02, notice is hereby given to the members of the Mayor and Council Transit Task Force and to the general public that the Mayor and Council Transit Task Force will hold the

following meeting which will be open to the public.

Mayor and Council Transit Task Force AGENDA

Monday, July 23, 2018 at 3:00 p.m. Location: 201 N. Stone, 4th Floor

Tucson, AZ 85701 SUGGESTED TOPICS TIME ALLOTTED

1. Loyalty Oath 5 Minutes

2. Call to Order

3. Introductions / Roll Call 2 Minutes

4. Approval of May 7, 2018 Minutes 3 Minutes

5. Call to the Audience 5 Minutes

6. Election of Officers 10 Minutes

7. TTF Member Availability 5 Minutes

8. Update on Transit/Announcements/Chair’s Report 30 Minutes

9. Proposed Minor Service Changes – Route 15 15 Minutes

10. El Rio Route Changes 15 Minutes

11. 5-year Strategic Transit Plan Update 15 Minutes

12. Call to the Audience 5 Minutes

13. Next meeting Date 3 Minutes • Monday, August 13, 2018 (Proposed)

14. Future Meeting Agenda Items 2 Minutes

15. Adjourn

Action may be taken on any item. (Material, if available, can be provided by contacting Karen Rahn at 520-837-6584)

Pursuant to A.R.S. § 38-431.02, notice is hereby given to the members of the Mayor and Council Transit Task Force and to the general public that the Mayor and Council Transit Task Force will hold the

following meeting which will be open to the public.

Mayor and Council Transit Task Force MINUTES

Monday, June 4, 2018, 3:00 p.m. Location: 201 N. Stone, 4th Floor

Tucson, AZ 85701

1. Call to Order Meeting was called to order at 3:08 p.m. with seven (7) of the eleven (11) members present which established a quorum.

2. Introductions / Roll Call

Members Present: Margot Garcia, Chair (Ward 6) Suzanne Schafer, Vice Chair (Ward 3) Robert Medler (Ward 4) Brian Flagg (Ward 2) Eric Hahn (Ward 5) Lisa Shipek, (Mayor) Dale R. Calvert (City Manager) Gene Caywood (Advisory Member) Members Absent: Robin Steinberg (City Manager) David Heineking (City Manager) James McGinnis, (RTA Advisory Member) Vacant (CTAC or City Manager) Vacant (Ward 1)

Staff Present: Sam Credio, Transit Administrator John Zukas, Transit Services Coordinator

Steve Spade, Interim General Manager of Sun Tran/Sun Van

John Wilson, Assistant General Manager of Sun Tran/Sun Van

Pat Richter, Director of Marketing and Communication Eric Sitiko, Operations Manager of Sun Link

3. Approval of May 7, 2018 Minutes

Suzanne Schafer moved that the Minutes be approved as amended. The motion was seconded and passed unanimously.

4. Call to the Audience

Transit Task Force May 7, 2018 Page 2 of 3

Richard Mayers – Mr. Mayers stated that he thought the Ride Guide was something that Sun Tran does really well. It is incredibly useful and well-organized. It is green since it does not require any power. Mr. Mayers said it is easy to read and easier to use than the web site or the App.

5. Update on Transit/Announcements/Chair’s Report Margot Garcia – Ms. Garcia sent a copy of her comments from the Mayor and Council meeting to the members, and part of those comments referenced the good relationship the Task Force has with Sun Tran and the staff. Ms. Garcia said she was very disappointed upon receipt of the letter saying some of the Sun Tran routes were being cut back and times were being cut without any discussion by the Task Force. Sam Credio – On June 19, 2018 the approval of Title VI Fare Equity Analysis will be on the Mayor and Council Consent Agenda. On July 10, 2018 the Public Hearing for the Permanent Fares will be at the regular meeting; and on August 8, 2018, approval of the Fare Ordinance Change will be on the Consent Agenda. Ronstadt Transit Center – Mr. Credio stated that the City is working with the FTA and the developer. Steve Spade stated that they are on target with the No Smoking policy at Transit Centers. The facilities staff is working on purchasing shelters so that there will be shade at the Transit Centers. Sam Credio said the Long Range Transit Plan had their kick-off meeting last week. They ultimately would like to have a draft Long Range Transit Plan by Spring, 2019. Suzanne Schafer reported that a number of people from the Transit Connections Focus Group expressed frustration with online information after the Field Trip. Members will put together recommendations for actionable items for the next meeting on June 23, 2018.

6. August Minor Service Changes

Sam Credio stated that the service changes came about as a result of the budget process. These changes are minor service changes and do not need Mayor and Council approval. Discussion followed.

7. Ride Guide Changes Steve Spade stated that the current Ride Guide is published twice a year because of its size and limits the ability of staff to make changes. The proposal is to print individual schedules and separate transit information to lower costs. Discussion followed.

8. 5-Year Strategic Transit Plan Update Robert Medler moved to table this item until the next meeting. Suzanne Schafer seconded the motion. The motion passed unanimously.

Transit Task Force May 7, 2018 Page 3 of 3

9. Call to the Audience Misty Ingram- Ms. Ingram is a member of the Teamsters Union. Ms. Ingram says there is a problem with public perception. People hang out at bus stops drinking and doing drugs. She also said that the partitions on buses are for the drivers’ safety. Ms. Ingram asked why Sun Shuttle is servicing the Laos Center. She said the buses need more security. The bus riders run the Ronstadt Center. There used to be an alarm at the Center. The City doesn’t acknowledge that they need to put more money into security for the transit system. The budget is the same for security every year.

10. Next Meeting Date

The next meeting of the Transit Task Force is scheduled for July 2, 2018.

11. Future Meeting Agenda Items Some future agenda items:

• Ride Guide Changes • 5-Year Strategic Transit Plan • Monthly Operating Reports – Sun Tran and Sun Link • Ronstadt Center • Security on the Transit System

12. Adjourn

The meeting adjourned at 5:03 p.m.

Page 1 of 1

July 23, 2018

Item 5: Call to the Audience Issue – This is a standing agenda item to all members of the audience to make comment to committee members regarding transit. Staff Recommendation – None. This is an information item. Background – The memo accompanying this agenda item is intended to provide follow up information to the Transit Task Force regarding the public inquiries, during the call to the audience agenda items, from the previous meeting. Present Consideration – None Financial Considerations – None Attachments – None

TRANSIT TASK FORCE MEMORANDUM

Page 1 of 1

July 23, 2018

Item 6: Election of Officers Issue – This agenda item is for Transit Task Force members to elect a Chairperson and Vice Chairperson. Staff Recommendation – None. This is a member election item. Background – The Task Force shall elect from its membership a Chairperson and Vice Chairperson.

Chairperson- Responsible for conducting meetings, serves as the offical representative of the board, sets the agenda, announces the order of business, recognizes members who would like to speak, appoints members to subcommittees, faciliates the motions and delcares votes.

Vice Chairperson- Responsible for presiding over and conducting any meeting at which the Chairperson is not present. If both the Chairperson and Vice Chairperson are absent, the members shall appoint a Chairperson to conduct the meeting.

Present Consideration – Election of a Chairperson and Vice Chairperson. Financial Considerations – None. Attachments – None.

TRANSIT TASK FORCE MEMORANDUM

Page 1 of 1

July 23, 2018

Item 7: TTF Member Availibility Issue – The TTF Vice Chair requested a discussion on this topic to consider different dates and times for TTF Meetings Staff Recommendation – None. Background – There are two open TTF seats available. It would be beneficial to consider other dates and times the TTF would be available to meet to provide options for these vacancies. Present Consideration – None. Financial Considerations – None. Attachments –

A. January 2018 Doodle Poll: Which week during the month works best for the TTF

B. January 2018 Doodle Poll: Weekday? Morning and/or Afternoon? C. 2018 Calendar

TRANSIT TASK FORCE MEMORANDUM

Item 6, Attachment A

TTF 12/4/17, Item 6, Attachment A

Doodle Poll: Weekday? Morning and/or Afternoon?

scredio1Text BoxItem 6, Attachment B

Transit Task Force Monday Meeting Dates

S M T W Th F S S M T W Th F S S M T W Th F S S M T W Th F S1 2 3 4 5 6 1 2 3 1 2 3 1 2 3 4 5 6 7

7 8 9 10 11 12 13 4 5 6 7 8 9 10 4 5 6 7 8 9 10 8 9 10 11 12 13 1414 15 16 17 18 19 20 11 12 13 14 15 16 17 11 12 13 14 15 16 17 15 16 17 18 19 20 2121 22 23 24 25 26 27 18 19 20 21 22 23 24 18 19 20 21 22 23 24 22 23 24 25 26 27 2828 29 30 31 25 26 27 28 25 26 27 28 29 30 31 29 30

S M T W Th F S S M T W Th F S S M T W Th F S S M T W Th F S1 2 3 4 5 1 2 1 2 3 4 5 6 7 1 2 3 4

6 7 8 9 10 11 12 3 4 5 6 7 8 9 8 9 10 11 12 13 14 5 6 7 8 9 10 1113 14 15 16 17 18 19 10 11 12 13 14 15 16 15 16 17 18 19 20 21 12 13 14 15 16 17 1820 21 22 23 24 25 26 17 18 19 20 21 22 23 22 23 24 25 26 27 28 19 20 21 22 23 24 2527 28 29 30 31 24 25 26 27 28 29 30 29 30 31 26 27 28 29 30 31

S M T W Th F S S M T W Th F S S M T W Th F S S M T W Th F S1 1 2 3 4 5 6 1 2 3 1

2 3 4 5 6 7 8 7 8 9 10 11 12 13 4 5 6 7 8 9 10 2 3 4 5 6 7 89 10 11 12 13 14 15 14 15 16 17 18 19 20 11 12 13 14 15 16 17 9 10 11 12 13 14 15

16 17 18 19 20 21 22 21 22 23 24 25 26 27 18 19 20 21 22 23 24 16 17 18 19 20 21 2223 24 25 26 27 28 29 28 29 30 31 25 26 27 28 29 30 23 24 25 26 27 28 2930 30 31

Nov 12 Veterans Day Nov 22 Thanksgiving DayDec 25 Christmas

City Holidays 1st Monday of the Month that is not a City Holiday

Sep 03 Labor DayMar 30 Cesar Chavez Day May 28 Memorial Day Jul 04 Independence Day

September October November December

Jan 01 New Year's Day Jan 15 M L King Day Feb 19 Presidents' Day

May June July August

2018January February March April

TTF 12/4/17, Item 6, Attachment B

scredio1Text BoxItem 6, Attachment C

scredio1Text Box 1

scredio1Text Box10

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scredio1Text BoxReplacement Meeting due to City Holiday

scredio1Text Box 8

Page 1 of 1

July 23, 2018

Item 8: Update on Transit/ Announcements/ Chair’s Report Issue – This is a standing agenda item to inform committee members of relevant transit information within the City of Tucson and around the region. Staff Recommendation – None. This is an information item. Background – There are several city departments, interest groups, and committees that are discussing various aspects of public transportation. Committee members as well as staff will have the opportunity to share information with the group and give updates on relevant projects. Present Consideration – A list of projects, committees and stakeholders is provided below for a possible update to task force members. City of Tucson Updates: Permanaent Fares Mayor and Councile Dates

- August 8, 2018: Approval of Fare Ordinance Change, Consent Agenda Transit Management RFP Update Sun Link, Sun Tran, and Sun Van Updates: No Smoking at Transit Centers Update (Sun Tran) Ride Guide Update (Sun Tran) Marketing Plan Update (Sun Tran) Sun Link Fall Semester Schedule (Sun Link) Sun Link Anniversary (Sun Link) Regional Updates: Long Range Regional Transit Plan (PAG) Committees Updates: Transit Working Group (RTA) Stakeholder Group Updates:

o Broadway Coalition o Bus Riders Union o Bus Friends Forever o Friends of the Streetcar o Living Streets Alliance o Old Pueblo Trolley

o Southern Arizona Transit Advocates o Boards, Committees, and

Commissions Stakeholders o Transit Connections Focus Group

Financial Considerations – None

Attachments – None

TRANSIT TASK FORCE MEMORANDUM

Page 1 of 1

July 23, 2018

Item 9: Proposed Minor Service Changes – Route 15 Issue – Sun Tran is considering Minor Service changes to Route 15 and is requesting TTF input on the proposed changes. During this agenda item Staff will provide a brief overview of the proposal and answer any questions related to the service changes. Staff Recommendation – It is recommended these service changes be endorsed by the TTF for implementation in February 2019. Background – In Summer 2019, GEICO will be relocating its Tucson corporate office, along with 2,100 employees, to The Bridges commercial development located at 36th and Kino Parkway. This commercial development includes other major employers such as Costco and Walmart. Currently, the only bus service provided to the development is Route 25, Park Avenue which only services one bus stop near the shopping center. The southern terminus of Route 15 is located in the neighborhood near Eastland and Country Club. The proposed service changes present an opportunity to attract new riders to the system and increase ridership on an underpeforming route. Present Consideration – Sun Tran is proposing changes to Route 15 to provide direct bus service to this major retail development. Before any further work is done on these service changes, Sun Tran staff is seeking input from the Transit Task Force. The proposal includes splitting the route at Eastland and Kino Parkway to provide service to both the neighborhood and the commercial development. It should be noted Route 15 is part of the Frequent Transit Network (FTN). These proposed changes are supported by the Ward 5 Council office. More detailed information can be found in the attachments. Financial Considerations – The proposed service changes will save approximately $39,000 per year. Attachments –

A. Proposed Service Changes Summary and Map

TRANSIT TASK FORCE MEMORANDUM

Service Recommendation

1 | P a g e

Performance Analysis Measurements, Fiscal Year 2017

• Route 15 is less than 80% of the System performance measures average. • Route 15 – 15.8 pass/hour – (1207 average daily boardings)

• Eastland area has 2.6 passengers per hour (123 average daily boardings) • 20% of northbound trips occur in the Eastland area

Anticipated Performance Goals

• Estimated savings of $ 39,000 • Will improve passengers per revenue hour and maintain ridership

• Route 15 – 17 pass/hour after one year • Project 3% growth in trips after one year (1370 daily boardings)

• Will provide transit access to new business development, responding to community growth

Project Description Recommended Change: Realign Route 15 to serve the Bridges/Marketplace Area. Realign route to serve The Bridges/Marketplace development area. Currently the ridership on Route 15 south of Broadway is concentrated north of Eastland. This recommendation would split the 15 route at Kino and Winsett providing 30-minute service to the Eastland neighborhood and introduce 30-minute service to the Bridges. Route segments north of Eastland would continue to have 15 minute service. This recommendation maintains and increases opportunities for transit access to employment, education by serving the Bridges and new development including Geico. This recommendation adjusts service levels on a segment that has low ridership and concerns about operating a bus at this frequency in a residential neighborhood.

Additional Notes:

• No expected loss of ridership in the Eastland area because there will be sufficient service to maintain ridership. • TUSD owns land in the new area to be served that is expected to be a new school at some time in the future. • No public process needed to implement. This is an FTN route. Part of the route is being realigned but trips are

reduced by 50% in a low ridership area.

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The Bridges / Tucson Marketplace

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Page 1 of 1

July 23, 2018 Item 10: El Rio Route Changes

Issue – A Transit Task Force member requsted time during the July 16, 2018 meeting to discuss the attached Mayor & Council Memorandum regarding Sun Tran service changes. Staff Recommendation – None. This is an information item.

Background – On July 6, 2018, a memorandum (see Attachment 1) was sent to Mayor & Council summarizing minor service changes that will be made by Sun Tran to provide direct bus service to the Future El Rio Health Center. The new health center is expected to open at the end of 2018 and will serve more than 2,000 patients a day. Leadership from El Rio contacted the City of Tucson and Sun Tran to request bus service at this location.

Present Consideration – Sun Tran will implement the minor service changes in August 2018 to allow time for riders to acclimate to the new route in time for the opening of El Rio. The attachment provides more information about these changes. Staff will be present to answer questions. Financial Considerations – None. The service changes will not result in increased operational costs.

Attachments – 1. Future El Rio Health Center Request - Memorandum to Mayor &

Council Dated July 16, 2018

TRANSIT TASK FORCE MEMORANDUM

Page 1 of 1

July 16, 2018 Item 10: El Rio Route Changes

Issue – A Transit Task Force member requsted time during the July 16, 2018 meeting to discuss the attached Mayor & Council Memorandum regarding Sun Tran service changes. Staff Recommendation – None. This is an information item.

Background – On July 6, 2018, a memorandum (see Attachment 1) was sent to Mayor & Council summarizing minor service changes that will be made by Sun Tran to provide direct bus service to the Future El Rio Health Center. The new health center is expected to open at the end of 2018 and will serve more than 2,000 patients a day. Leadership from El Rio contacted the City of Tucson and Sun Tran to request bus service at this location.

Present Consideration – Sun Tran will implement the minor service changes in August 2018 to allow time for riders to acclimate to the new route in time for the opening of El Rio. The attachment provides more information about these changes. Staff will be present to answer questions. Financial Considerations – None. The service changes will not result in increased operational costs.

Attachments – 1. Future El Rio Health Center Request - Memorandum to Mayor &

Council Dated July 16, 2018

TRANSIT TASK FORCE MEMORANDUM

M E M O R A N D U M

Page 1

To: Sam Credio, Interim Deputy Director

From: Steve Spade, Sun Tran/Sun Van General Manager

CC: John Zukas, Transit Service Coordinator

Bob McGee, Scheduling Manager

Bea Paulus, Program/Project Manager

Davita Mueller, Planning Analyst

Date: 5/22/18

Re: Recommendation for Future El Rio Community Health Center Bus Stops

Background The Department of Transportation (TDOT) has requested that Sun Tran staff provide recommendations for the location of a bus stop at the El Rio Health Campus. The El Rio Community Health Center will build a new campus at the southeast corner of Kino and 22nd. The facility, which is expected to open in late 2018, will include integrated health care and teaching facilities.

There are two Sun Tran routes serving this area: Route 2, Pueblo Gardens, and Route 7, 22nd Street. Sun Tran staff has identified preferred alternatives to provide transit services to the future El Rio site to be implemented in August 2018. The following includes an analysis of the two impact routes, preferred recommendations and next steps.

Route Analysis Route 2, Pueblo Gardens, and Route 7, 22nd Street, serve the intersection at 22nd Street and Kino Parkway. Both routes were reviewed for possible introduction of a bus stop serving the El Rio Health Center. It should be noted there is an existing bus pullout on eastbound 22nd Street adjacent to the future El Rio Health Center. This bus stop is currently not being utilized due to weight restrictions on the existing 22nd Street Bridge over the railroad.

Route 2, Pueblo Gardens operates on 22nd St to Kino and Silverlake. The current routing does not prove direct access the El Rio site but direct service can be accomplished by relocating outbound service from Kino to Cherrybell. The existing bus pullout located at 22nd and Cherrybell could not be used by route 2 as the proximity of the pullout is designed for buses travelling east on 22nd but cannot efficiently accommodate the turning movement onto Cherrybell.

Future El Rio Community Health Center, 22nd Street and S Kino Parkway southeast

Page 2

Currently, Route 7, 22nd Street, travels east on 22nd Street. However, due to weight restrictions on the existing 22nd Street bridge, Route 7 detours around the existing 22nd Street bridge via Kino Parkway and Barraza-Aviation Parkway. This detour is scheduled to remain in place for approximately two and half years until the 22nd Street bridge over the railroad is replaced. As a result of the detour, the recently constructed eastbound bus pullout in front of the future El Rio site is not currently being serviced by Route 7.

Recommendation Based on field visits and input from TDOT’s Traffic Engineering Administrator, Sun Tran Staff recommends the following:

• Relocate Route 2, Pueblo Gardens for southbound travel to Cherrybell Stravenue (see Figure 1 below)

• Install new bus stop on Cherrybell south of 22nd Street to service Route 2 detour • Install new northbound bus stop on Kino south of 22nd St to serve northbound travel • Maintain Route 7 detour until 22nd Street bridge replaced • Install new Route 7 bus stop on Kino Parkway northbound on-ramp

Figure 1: Proposed Route 2 routing

Next Steps Sun Tran staff will:

• Coordinate with TDOT the optimal placement of the new bus stops

• Engage the affected neighborhoods and public in discussion

Page 1 of 3

July 23, 2018 Item 11: Five Year Strategic Transit Plan: Subcommittee Update Issue – Staff will update the Transit Task Force (TTF) on the Five Year Strategic Transit Plan. This item was tabled at the June 4, 2018 TTF Meeting at the members’ request. Staff Recommendation – None. This is an information item.

Background – Staff was tasked with developing a Five Year Strategic Transit Plan. The plan was developed to provide a roadmap for Mayor and Council, while City Staff were provided the means to evaluate the performance of the transit system, determine the direction the community wants to move in the future, and outline a process to achieve set objectives.

The Five Year Strategic Transit Plan was drafted by Sun Tran/Sun Van staff and presented, reviewed and revised by the TTF. It was presented to the City Council in November of 2012. Council suggestions were included in the revised plan, released January 28, 2013.

February 6, 2017 Sun Tran presented a review of the Five Year Strategic Transit Plan. It was decided that a few TTF members would meet with staff before the next TTF meeting and discuss the process and timeline for updating the strategic plan. February 28, 2017 The TTF Chair and staff met to create an outline on how to proceed with updating the strategic plan. March 6, 2017 Planning for the first steps of the SWOT (strengths, weakness, opportunities and threats) analysis took place. The Task Force also discussed future plans on when to set the goals and objectives of the strategic plan. April 3, 2017 Suggestions were taken from TTF, staff, and members of the public for each of the four SWOT categories. After this information was compiled each participant selected the top suggestions in each SWOT category. The final selections were tallied and ranked against each other. June 5, 2017 The TTF, staff, and members of the public participated in an exercise to analyze the present Goals and Objectives contained in the Strategic Plan. Each goal was examined and voted on to keep the goal, modify the goal, or eliminate it altogether. June 23, 2017 The TTF Chair and staff met to create an outline on how to proceed with the Mission and Vision.

TRANSIT TASK FORCE MEMORANDUM

Item 8: Five Year Strategic Transit Plan: Subcommittee Update

Page 2 of 3

July 10, 2017 A vision statement exercise was conducted with task force members, staff, and audience members. Each person provided a vision statement for the City of Tucson transit system. August 7, 2017 Wrap-up the vision statement and review submitted mission statements. August 25, 2017 Subcommittee Meeting #1: Members drafted a vision statement, and decided on key words to help frame the mission statement. September 1, 2017 Subcommittee Meeting #2: Members drafted mission statements, and began to discuss goals. September 15, 2017 Subcommittee Meeting #3: Members updated the draft vision and mission statements, and continued to discuss goals. October 6, 2017 Subcommittee Meeting #4: Members continued to discuss goals. October 9, 2017 Review subcommittee draft vision, mission, and goals. October 18, 2017 Subcommittee Meeting #5: Members continued to discuss goals. November 13, 2017 Review goals matrix. November 15, 2017 Subcommittee Meeting #6: Members continued to discuss goals. December 4, 2017 Review updated Mission language and Goals matrix. January 25, 2018 Finalized Vision and Mission. Finalized Goals and Objectives Matrix. Staff will complete S.M.A.R.T. Section of Matrix. Staff has begun updating the body for the plan. February 14, 2018 Staff completed S.M.A.R.T. objectives for Goals 1 and 2. The subcommittee provided input on the completed material. Staff will continue to complete the S.M.A.R.T. objectives for Goals 3-5 and continue working on the draft Strategic Plan.

Item 8: Five Year Strategic Plan: Subcommittee Update Page 3 of 3

April 30, 2018 Staff completed S.M.A.R.T. objectives for all Goals and Objectives. The subcommittee provided input on the completed material and revisions were made. Staff will continue working on the draft Strategic Plan. May 29, 2018 Subcommittee members reviewed the final version of the Goal and Objectives Matrix as depicted in Attachment 1. Staff also presented a draft version of the 5-year Strategic Plan. Attachment 2 illustrates the updated table of contents for the document. Staff will present a draft 5-Year Strategic Plan, depicting the inclusion of the goals and objectives matrix, to the subcommittee in July 2018. Present Consideration – Discussion on the next steps the TTF would like to take regarding strategic plan. Financial Considerations – None

Attachments – A. SMART Goals Matrix Updated B. Draft Table of Contents

1.1.1 Maintain, improve, and add to high frequency network.

Each quarter Sun Tran will complete a route performance evaluation using key performance indicators of passengers per hour, passengers per mile, total ridership and farebox recovery. Routes that average less than 80% of the average will be reviewed for efficiencies and routes that perform 20% above the average will be considered for service improvements.

1.1.2 Reduce travel time on route for transit rider.

Each quarter Sun Tran will evaluate route performance. The performance analysis will include an assessment of opportunities to reduce route travel time. Two routes will be identified annually for travel time improvement and an assessment of strategies will be completed and reviewed for possible implementation.

1.1.3 Keep vehicle, transit centers, bus stops and shelters safe, attractive and clean.

Sun Tran will increase the regular cleanings of the Transit Centers over the previous fiscal year.

Sun Tran will complete a safety and security review of the transit centers, selected bus stop locations and on-board issues by September 2018. The study will recommend improvements to system safety and security to be considered for implementation

Sun Tran will implement policies to decrease or prohibit smoking at transit centers by August 1, 2018.

1.1.4 Improve communication at station stops and transit centers

Sun Tran will undertake a study of communication materials at stops and Transit Centers and will determine what types of changes need to be made in order to improve communications. Sun Tran will report on the findings of the study and the changes made to the Transit Task Force, as confirmed by the meeting minutes.

1.1.5 Update website to be more user friendly

Sun Tran will update the website, www.suntran.com, to become more user friendly and include Sun Link, Sun Van and Sun Shuttle for consistency. Sun Tran will conduct research to identify potential improvements and use the findings to develop budget recommendations for fiscal year 2020 funding.

1.2.1 Accommodate bicycles on vehicles so as to have seamless travel between modes

Sun Tran will increase the number of three-position bike racks on Sun Tran vehicles by at least seven (7) each fiscal year. Three-position bike racks will be considered for inclusion in 2018/19 bus purchases. Sun Tran will report these numbers to the Transit Task Force, and the increases can be confirmed by review of the meeting minutes.

1.2.2 Improve connections to other networks such as bikeways, rideshare, parking, etc.

Beginning in February 2018, TDOT will facilitate a discussion with the Transit Connections Focus Group regarding improved connections to other modes of transportation. The results of those discussions will be presented to Mayor and Council in Summer 2018.

1.2.3 Improved integration of mobile application technology for all modes of transportation

Sun Tran staff will complete a study of transit technology including web site, mobile apps and social media by December 1, 2018. The study will identify key issues, state of the art applications and provide recommendations for improvement.

1.3.1 Develop creative ways to promote transit use

1.3.2 Present Annual Regional Transit Marketing Plan to TTF

1.3.3 Identify champions to promote transit

1.3.4 Create and promote a "Bus to work" Day

1.3.5 Keep fares affordable and maintain economy fare.

In 2019, Sun Tran will conduct a Transit Fare Policy and Structure Review (i.e. a fare study) for Sun Tran and Sun Link to conduct a peer review, assess current revenue streams, and opportunities related to fare structure and policies. Results will be shared with the Transit Task Force and City Leadership.

Goals

Develop a comfortable, attractive, and convenient

transit network that serves all customers, maintaining current and adding new

ridership.

1

Retain current customers and attract new riders

Achieve a seamless transportation network1.2

1.3

1.1

Improve service delivery to enhance customer

experience so they choose transit.

City of Tucson Five-Year Strategic Transit PlanFiscal Years 2019 - 2023

SMART Objectives

Sun Tran will develop a Marketing Strategic Plan each fiscal year to include multiple avenues for promoting transit. Following completion, the marketing plan will be presented to the Transit Task Force. Sun Tran will also provide quarterly progress updates on marketing, communications and outreach activities as spelled out in the Marketing Strategic Plan including activities spelled out in Objectives 1.3, 3.1 and 5.2.3.

ObjectivesMission Statement

Goals SMART ObjectivesObjectivesMission Statement

2.1.1 Report on riders per revenue hour.

2.1.2 Report on-time performance.

2.1.3 Report costs.

2.1.4 Report on vehicle maintenance

2.1.5 Report on safety record.

2.1.6 Report on farebox recovery.

2.1.7 Include increasing ridership incentives in future management contracts

TDOT will include performance incentives/disincentives in the upcoming Transit Management Request for Proposal (RFP). The RFP is expected to be published in May 2018 anda selection will be made in September 2018. Results of the performance metrics will be reported annually.

2.2.1 Develop ways to provide real time data on the website and within mobile applications

Sun Tran will investigate current mobile application technology available for all modes of transportation, and where appropriate, will purchase mobile application technology for transit users if funding is available. This will be included in future fiscal year budget requests.

2.2.2 Expand Social Media reach

Sun Tran will develop an annual marketing plan each year. The marketing plan will focus on building ridership on Sun Tran, Sun Link, Sun Express and Sun Shuttle through targeted marketing, promotional activities, improved use of technology & social media, and strategic partnerships.

3.1.1 Target businesses along the Frequent Transit Network routesSun Tran will undertake targeted marketing focused on employers and apartment complexes on the FTN. Updates will be provided to the TTF on a quarterly basis.

3.1.2 Identify and engage ambassadors to champion pass provider program

Recruit and maintain a group of at least five (5) ambassadors willing to speak to other businesses to recruit organizations tojoin the Pass Provider Program.

3.1.3 Expand the Get on Board Program Add a minimum of four (4) employers per year to the list of employers supporting their staff commuting by transit.

3.1.4 Work together with PAG Travel Reduction Program to promote pass providers programPromote travel by transit to regional travel reduction program (TRP) organizations a minimum of eight (8) times per year.

3.1.5 Identify strategic partnerships to promote the use of transitEstablish at least two (2) public private partnerships in two (2) years such as major businesses, educational entities and government organizations.

4.1.1 Maintain a region-wide fare policy

In 2018 Sun Tran will conduct a Transit Fare Policy and Structure Review for Sun Tran and Sun Link to conduct a peer review, assess current revenue streams, and opportunities related to fare structure and policies. Results will be shared with the Transit Task Force and PAG/RTA

4.1.2 Establish integrated schedulingEach quarter Sun Tran scheduling department will work with Sun Link and Sun Shuttle to identify opportunities to coordinate schedules to improve connectivity and mobility.

4.2.1 Support regional transit funding in the continuation of the RTA Actively participate and provide support during development of RTA continuation.

4.2.2 Search for and apply for grantsEach quarter Sun Tran staff will research FTA and other applicable grant sites for potential funding opportunities and apply when appropriate.

4.2.3 Identify all revenue streams and project for 5 yearsSun Tran will update five-year financial projections for Sun Tran, Sun Link and Sun Van to include revenue and expense projections annually.

4.2.4 Continue work on concept of regional governance model Actively participate and provide support during development of regional governance model.

4.2.5 Continue to invest in alternative fuel vehicles

Sun Tran will undertake an Electric Bus Pilot Project t in Fiscal Year 2019 in which an electric bus will be placed into operation to test the feasibility of electric bus technology for a duration of 12 months.

5.1 Create a public advisory board. 5.1.1 Establish Transit Advisory Committee by City CodePending results of the Transit Connections Focus Group recommendations, TDOT staff may recommend Transit Task Force become Transit Advisory Committee.

5.2.1 Engage Office of Economic Development to identify transit benefits

Sun Tran staff will engage local economic development officials in a discussion of transit value and inclusion in business recruiting efforts in late 2018/early 2019

5.2.2 Include benefits of economic development in Regional Transit Marketing Plan

Develop and implement strategy to communicate to key decision-makers the importance of transit to economic development of the region. Include this strategy in the Marketing Strategic Plan.

5.2.3 Collaborate with University of Arizona researchers to quantify transit benefits

Sun Tran staff will have discussions with U of A staff to identify possible opportunities to conduct an economic impact analysis of transit in Tucson. Costs will be obtained for budget consideration in FY2020

Stimulate economic development with transit

5

Promote an understanding of the value of transit to the economic vitality of the

region.5.2

Have an affordable, environmentally and

economically sustainable transit system.

4

4.1Maintain cooperation

between transit agencies in the region

Identify and adopt a sustainable funding strategy4.2

3

Create innovative public and private partnerships to

promote and support a robust transit system.

Identify strategic partners to increase ridership through the expansion of the Pass

Providers Program

2.1

3.1

2.2

Share & review monthly public distribution of transit

system performance standards

Build, operate, and maintain a safe and efficient transit

system that incorporates best practices and technologies.

2

Sun Tran will produce a monthly performance report and provide the information quarterly at Transit Task Force meetings. The report will include the following measures: Ridership, passengers per revenue hour, on time performance, operating costs, vehicle maintenance, preventable accidents and farebox recovery.

Provide useful Real-time information.

 

Five Year Strategic Transit Plan Appendices Revised May 2018    Page 1 

 

TABLEOFCONTENTS  EXECUTIVE SUMMARY .......................................................................................................................... 2 

COMMUNITY PROFILE ........................................................................................................................... 4 

DESCRIPTION OF CURRENT TRANSIT SERVICES....................................................................................... 6 

TRANSIT SYSTEM GOALS AND OBJECTIVES ............................................................................................ 8 

SERVICE MANAGEMENT PLAN (STRATEGIES) ....................................................................................... 17 

CONCLUSION: ..................................................................................................................................... 19 

APPENDICES .......................................................................................................................................... 1 

APPENDIX I – Maps ................................................................................................................................2 APPENDIX II – Summary (History) of Policies .........................................................................................6 APPENDIX III – Performance Standards ..................................................................................................8 APPENDIX IV – Transit Performance Trends and Issues .........................................................................9 APPENDIX V– Five Year Financial Plan ................................................................................................ 10 Appendix VI – Marketing Plan ............................................................................................................. 12 APPENDIX VII – Proposed/Future RTA Transit Improvements ............................................................. 13 

   

0 TTF Agenda v1Monday, July 23, 2018 at 3:00 p.m.

4 Draft Minutes 060418Monday, June 4, 2018, 3:00 p.m.

5 Call to the Audience v1Transit Task Force Memorandum

6 Election of OfficersTransit Task Force Memorandum

7 TTF AvailibilityTransit Task Force Memorandum

7.1 Attachment A, Doodle Poll7.2 Attachment B, Doodle Poll_Day_Times7.3 Attachment C, 2018 calendar8 Update on Transit v1Transit Task Force Memorandum

9 Route 15Transit Task Force Memorandum

9.1 Route 15 BridgesProject DescriptionPerformance Analysis Measurements, Fiscal Year 2017Anticipated Performance GoalsAdditional Notes:

9.2 Route 15 adjustements for Bridges_reduced10 El Rio Service ChangesTransit Task Force Memorandum

10 El Rio Service ChangesTransit Task Force Memorandum

10.1_7-6-18 Memo attachment for El Rio10.2 7-6-2018 Future El Rio Community Health Center - May finalBackgroundRoute AnalysisRecommendationNext Steps

11 Five Year Strategic Transit Plan Subcommittee Update v1Transit Task Force Memorandum

11.1 5YSTP Subcommittee SMART Goals_Updated_05-31-18_FINAL11.2 Transit Five Year Strategic Plan_5-29-2018.pdf - table of contents