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Harm de Muinck
June 24, 2009
Inter-organizational communities of practice
2nd presentation
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Agenda
Introduction Problem definition Methodology Theory Results (development) Status Questions
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Introduction (1)Internship at Microsoft and Hutspot
Supervisors: Remko (1st) Huub (2nd) Rob Elsinga (Microsoft) Suzanne van Kinderen (Hutspot)
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Introduction (2)
Microsoft Nederland Schiphol
Hutspot 5 employees since January 2008 TamTam innovation lab Consultancy: 2.0, new world of work..
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Research trigger: company
Improve the productivity of the knowledge worker1
Solution: adopting New World of Work vision 2
Microsoft NL: we adopted this, but we are not there yet
Share knowledge and experiences with others around the New World of Work
Solution: community of practice
1 Rasmus, D. (2005) The New World of Work. Microsoft white paper.
2 Bijl, D. (2007) Het nieuwe werken. Sdu uitgevers: Den Haag.
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New world of work? In essence a vision on new ways of working that tries
to optimally tune the knowledge worker to his work Result should be a substantial productivity
improvement and better well-being of the employee workforce
Usually explained along dimensions:
technology that supports (user central, Unified Communications, Enterprise 2.0, …)
physical workplace (activity based workplace, concentration & communication)
organization itself (horizontal, culture change, leadership, …) knowledge worker himself and his manager (mental change, result
control, flexible work times, …)
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Three dimensions: technology, facilities and organization
Entrants after launch:
Potential entrants:
Partner initiators
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Research trigger: scientific
Research into communities among multiple organizations is very limited:
1. No overview of context factors influencing success
2. No facilitating method available
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Research question
How can a method be constructed that facilitates the development of an inter-organizational community of practice?
Which context factors can influence inter-organizational CoP success?
How to create a framework of inter-organizational CoP context factors?
Which groups of actors can be identified that are involved in development of an inter-organizational CoP?
Which phases, activities and deliverables are relevant to an inter-organizational CoP in order to construct a method?
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Methodology: design science
Thesis proposal
Knowledge flows
OutputsProcess steps
SuggestionPossible IO-CoP
solutions
IO-CoP method
Improved IO-CoP method
Thesis
Awareness of the problem
Development
Evaluation
Conclusion
operation andgoal knowledge
circumscription
Research Design cycle (adapted from AIS, retreived Jan. 2, 2009)
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Theory: CoP factors
CoP context factor framework
Grootveld, A., Helms, R.W. (2008) Development and Application of a Factor Framework to Diagnose Possible Failure in Communities of Practice. Proceedings of the 9th ECKM, 249-256.
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Theory: CoP methods
McDermott et al. 1
1. Potential2. Coalescing3. Maturing4. Stewardship5. Transformation
1 Wenger, E., McDermott, R., Snyder, W. (2002) Cultivating Communities of Practice. Boston: Harvard Business School Press.
2 Dignum, V., Eeden, P. van (2003) Seducing, engaging and supporting communities at Achmea. Proceedings of the ECKM, Oxford, UK.
The SES model 2
1. Seduce2. Engage3. Support
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Development phase.. how? Deliverables:
IO-CoP context factor framework IO-CoP method
Models from suggestion phase as input Participative observation Interviews
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Result: Factor framework
Which context factors can influence IO-CoP success?
How to create a framework of IO-CoP succes?
People, Systems, Organizational and Inter-organizational context
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People context
Factor Sources
Trust
- ability-based - benevolence-based - integrity-based
Grootveld and Helms (2008) Lertpittayapoom et al. (2007)McDermott et al. (2002) Van Winkelen (2003)Easterby-Smith et al. (2008) Timonen and Ylitalo (2007)Muthusamy, White (2005) Soekijad and Andriessen (2003)Nieminen (2005) Crave and Ladame (2005)Soekijad et al. (2004) Mu, Peng and Love (2008)Mentzas et al. (2006) Hofmann and Wulf (2002)
Member value Grootveld and Helms (2008) Crave and Ladame (2005)McDermott et al. (2002) Hofmann and Wulf (2002)
Identity Grootveld and Helms (2008) Nieminen (2005)Hofmann and Wulf (2002) Mu, Peng and Love (2008)
Leadership Grootveld and Helms (2008) Soekijad et al. (2004)Moingeon et al. (2006) Crave and Ladame (2005)Mentzas et al. (2006)
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Systems context
Factor Sources
Media choice Grootveld and Helms (2008)Crave and Ladame (2005)Lertpittayapoom et al. (2007)Huang et al. (2002)Mentzas et al. (2006)Müller-Prothman et al. (2005)
Usability Grootveld and Helms (2008)Crave and Ladame (2005)
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Organization context
Factor Sources
Organizational values
Huang et al. (2002)Moingeon et al (2006)Lertpittayapoom et al. (2007)Soekijad et al. (2004)
Organizational cultures
Lertpittayapoom et al. (2007)Mentzas et al. (2006)Timonen, Ylitalo (2007)Nieminen (2005)
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Inter-Organization context
Factor Sources
Prior experiences Soekijad and Andriessen (2003)Nieminen (2005)Mentzas et al. (2006)Timonen, Ylitalo (2007)Mu, Peng and Love (2008)
Co-sponsorship Soekijad et al. (2004)
Power balance Timonen, Ylitalo (2007)Easterby-Smith et al (2008) Lertpittayapoom (2007)Nieminen (2005)Muthusamy, White (2005)
Reciprocal commitment
Muthusamy, White (2005)Soekijad et al. (2004)Nieminen (2005)Mu, Peng and Love (2008)
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Result: group of actors Which groups of actors can be identified that
are involved in development of an inter-organizational CoP?
Answer: 1. Initiators 2. Stakeholders 3. Members 4. Leaders 5. Developers
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Result: IO-CoP method
Models from suggestion phase as input Participative observation Interviews
Which phases, activities and deliverables are relevant to an inter-organizational CoP in order to construct a method?
3 phases: Initiate Ignite Sustain
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Status
Validate method with experts Write paper Finish thesis Defend
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