Date post: | 13-May-2015 |
Category: |
Education |
Upload: | faytechhawkinss |
View: | 238 times |
Download: | 1 times |
© 2010 Jones and Bartlett Publishers, LLC
Umiker's Management Skills for the New Health
Care Supervisor, Fifth Edition
Charles McConnell
© 2010 Jones and Bartlett Publishers, LLC
Chapter 11
Team LeadershipTeam Leadership
© 2010 Jones and Bartlett Publishers, LLC
Team
a group of people who are
committed to achieving
common objectives.
© 2010 Jones and Bartlett Publishers, LLC
General Kinds of Teams
special-purpose teams
departmental teams
the greater team.
© 2010 Jones and Bartlett Publishers, LLC
Special Purpose Teams
Groups assembled for a specific purpose, as:Ad hoc, assembled for a specific
purpose and disbanded when that purpose is served
ongoing with permanent or rotating membership handling a certain kind of
business on a regular basis.
© 2010 Jones and Bartlett Publishers, LLC
Departmental Team
A group of employees and the
single supervisor to whom they
report.
© 2010 Jones and Bartlett Publishers, LLC
The “health care team”
essentially all those involved in
designing and delivering and
paying for health care; the
greater team.
© 2010 Jones and Bartlett Publishers, LLC
Project or Employee Team
a number of people with the
appropriate knowledge, skills,
or experience to undertake
some specific task as a group
© 2010 Jones and Bartlett Publishers, LLC
With Some Employee Teams:
There is a constant risk that a
given employee team could be
considered an illegal labor
organization under the National
Labor Relations Act (NLRA).
© 2010 Jones and Bartlett Publishers, LLC
Benefits of Teams
• Greater total expertise
• Synergy
• Improved morale
• Improved personnel retention
• Improved personnel retention
© 2010 Jones and Bartlett Publishers, LLC
Disadvantages of Teams
Teams are not always needed
Team building requires start-up time
Teams may become bureaucratic
When fast action is required, someone
must take charge and get things
rolling
© 2010 Jones and Bartlett Publishers, LLC
Team Failure
Poor leadership is the most
common problem leading to
team failure.
© 2010 Jones and Bartlett Publishers, LLC
Other Reasons for Failure
• Domination by some members
• Lack of organizational support
• Internal politics, hidden
agendas, etc.
• Cliques within the team
© 2010 Jones and Bartlett Publishers, LLC
Other Reasons for Failure (more)
• Destructive competition among
• Unrealistic expectations
• Disapproval of a team’s output
• Lack of progress
© 2010 Jones and Bartlett Publishers, LLC
Team Dynamics
The interactive forces brought
to bear by individuals singly or
collectively in a group activity
© 2010 Jones and Bartlett Publishers, LLC
Stages in Team Formation
• Stage 1: Confusion
• Stage 2: Dissatisfaction
• Stage 3: Resolution
• Stage 4: Maturation
© 2010 Jones and Bartlett Publishers, LLC
Group Norms
Functional
or
Dysfunctional
© 2010 Jones and Bartlett Publishers, LLC
Team Rituals
Primarily expressions of
appreciation such as, trophies,
awards, parties, picnics, and
special dinners.
© 2010 Jones and Bartlett Publishers, LLC
Team Leadership
The team leader must plan--
make the team effective and
efficient, encouraging them to
work smart.
© 2010 Jones and Bartlett Publishers, LLC
Team Leadership
Effective team leadership is
always strongly customer
oriented.
© 2010 Jones and Bartlett Publishers, LLC
Leadership Style
The ideal leadership style for team
building is based on the perception
that personal power is having
power with people, not over
people. Situational leadership fits
that perception.
© 2010 Jones and Bartlett Publishers, LLC
The Inherited Team
In taking over an inherited team you
have the disadvantage of having
had no voice in member selection.
An important early step consists of
getting to know your team
members.
© 2010 Jones and Bartlett Publishers, LLC
Rewarding Team Performance
Can be difficult because most
present reward systems are
based on recognizing
individuals, not groups.