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Mc connell pp_ch11

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© 2010 Jones and Bartlett Publishers, LL C Umiker's Management Skills for the New Health Care Supervisor, Fifth Edition Charles McConnell
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Page 1: Mc connell pp_ch11

© 2010 Jones and Bartlett Publishers, LLC

Umiker's Management Skills for the New Health

Care Supervisor, Fifth Edition

Charles McConnell

Page 2: Mc connell pp_ch11

© 2010 Jones and Bartlett Publishers, LLC

Chapter 11

Team LeadershipTeam Leadership

Page 3: Mc connell pp_ch11

© 2010 Jones and Bartlett Publishers, LLC

Team

a group of people who are

committed to achieving

common objectives.

Page 4: Mc connell pp_ch11

© 2010 Jones and Bartlett Publishers, LLC

General Kinds of Teams

special-purpose teams

departmental teams

the greater team.

Page 5: Mc connell pp_ch11

© 2010 Jones and Bartlett Publishers, LLC

Special Purpose Teams

Groups assembled for a specific purpose, as:Ad hoc, assembled for a specific

purpose and disbanded when that purpose is served

ongoing with permanent or rotating membership handling a certain kind of

business on a regular basis.

Page 6: Mc connell pp_ch11

© 2010 Jones and Bartlett Publishers, LLC

Departmental Team

A group of employees and the

single supervisor to whom they

report.

Page 7: Mc connell pp_ch11

© 2010 Jones and Bartlett Publishers, LLC

The “health care team”

essentially all those involved in

designing and delivering and

paying for health care; the

greater team.

Page 8: Mc connell pp_ch11

© 2010 Jones and Bartlett Publishers, LLC

Project or Employee Team

a number of people with the

appropriate knowledge, skills,

or experience to undertake

some specific task as a group

Page 9: Mc connell pp_ch11

© 2010 Jones and Bartlett Publishers, LLC

With Some Employee Teams:

There is a constant risk that a

given employee team could be

considered an illegal labor

organization under the National

Labor Relations Act (NLRA).

Page 10: Mc connell pp_ch11

© 2010 Jones and Bartlett Publishers, LLC

Benefits of Teams

• Greater total expertise

• Synergy

• Improved morale

• Improved personnel retention

• Improved personnel retention

Page 11: Mc connell pp_ch11

© 2010 Jones and Bartlett Publishers, LLC

Disadvantages of Teams

Teams are not always needed

Team building requires start-up time

Teams may become bureaucratic

When fast action is required, someone

must take charge and get things

rolling

Page 12: Mc connell pp_ch11

© 2010 Jones and Bartlett Publishers, LLC

Team Failure

Poor leadership is the most

common problem leading to

team failure.

Page 13: Mc connell pp_ch11

© 2010 Jones and Bartlett Publishers, LLC

Other Reasons for Failure

• Domination by some members

• Lack of organizational support

• Internal politics, hidden

agendas, etc.

• Cliques within the team

Page 14: Mc connell pp_ch11

© 2010 Jones and Bartlett Publishers, LLC

Other Reasons for Failure (more)

• Destructive competition among

• Unrealistic expectations

• Disapproval of a team’s output

• Lack of progress

Page 15: Mc connell pp_ch11

© 2010 Jones and Bartlett Publishers, LLC

Team Dynamics

The interactive forces brought

to bear by individuals singly or

collectively in a group activity

Page 16: Mc connell pp_ch11

© 2010 Jones and Bartlett Publishers, LLC

Stages in Team Formation

• Stage 1: Confusion

• Stage 2: Dissatisfaction

• Stage 3: Resolution

• Stage 4: Maturation

Page 17: Mc connell pp_ch11

© 2010 Jones and Bartlett Publishers, LLC

Group Norms

Functional

or

Dysfunctional

Page 18: Mc connell pp_ch11

© 2010 Jones and Bartlett Publishers, LLC

Team Rituals

Primarily expressions of

appreciation such as, trophies,

awards, parties, picnics, and

special dinners.

Page 19: Mc connell pp_ch11

© 2010 Jones and Bartlett Publishers, LLC

Team Leadership

The team leader must plan--

make the team effective and

efficient, encouraging them to

work smart.

Page 20: Mc connell pp_ch11

© 2010 Jones and Bartlett Publishers, LLC

Team Leadership

Effective team leadership is

always strongly customer

oriented.

Page 21: Mc connell pp_ch11

© 2010 Jones and Bartlett Publishers, LLC

Leadership Style

The ideal leadership style for team

building is based on the perception

that personal power is having

power with people, not over

people. Situational leadership fits

that perception.

Page 22: Mc connell pp_ch11

© 2010 Jones and Bartlett Publishers, LLC

The Inherited Team

In taking over an inherited team you

have the disadvantage of having

had no voice in member selection.

An important early step consists of

getting to know your team

members.

Page 23: Mc connell pp_ch11

© 2010 Jones and Bartlett Publishers, LLC

Rewarding Team Performance

Can be difficult because most

present reward systems are

based on recognizing

individuals, not groups.


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