1. Group members 3542 ESMERALDA NORONHA 3544 SHAHVIR PATELL 3546 KANGEL RODRIGUES 3548 PRICILLA SHAH 3550 ASHWIK SHETTY

2. Fact file McDonalds India 3. Grand Opening The 1st McDonald's restaurant in India opened on 13th October 1996 at Basant Lok in New Delhi. It was the first McDonald's restaurant in the world to not serve beef and pork based products. Its authority on non-beef and non-pork products still remains unchallenged. 4. Ownership McDonald's in India is a joint-venture partnership run by two Indians,Amit Jatias company, Hardcastle Restaurants Private Limited owns and manages McDonald's restaurants in the west. While in the north, McDonald's Restaurants are owned and managed by Vikram Bakshis Connaught Plaza Restaurants Private Limited" 5. Philosophy McDonalds philosophy of QSCV (Quality, Service, Cleanliness and Value) is the guiding force behind its service to the customers in India. 6. Suppliers Every McDonalds burger has nine different ingredients, which are sourced, from 35 suppliers across the country before it reaches the consumer 7. Suppliers of McDonalds India 8. Pioneered cold chain McDonalds was the first fast food joint to pioneer the establishment of Cold Chain across India which helps maintain freshness and nutrition in every product 9. McDonalds as of today Today, McDonalds has 242 restaurants operating in India serving over 5,00,000 customers everyday. 10. McDonalds' India supply chain management 11. In any organization logistics involves 3 phases Inbound logistics Operations Outbound logistics 12. What is Inbound logistics? Inbound logistics is the movement of materials from suppliers and vendors into production processes or storage facilities. 13. Process Optimization 14. ORDER PROCESSING BY Mcdonalds Cashless payments/online payments -online menu -Delivery fees -redeeming discounts -cancellations Mcdonalds Delivery 15. MC DONALDS INFORMATION SYSTEMS 16. TRANSACTION PROCESSING SYSTEM (TPS) POINT OF SALE SYSTEM DECISION SUPPORT SYSTEM (DSS) MADE FOR YOU SYSTEM 17. CUSTOMER SERVICE ADOPTS F.A.C.E.S PEP- PEOPLE , EQUIPMENT AND PRODUCT MIHU- MAY I HELP YOU EARTH EXPERIENCE AND SKY EXPERIENCE 18. Beverage Suppliers Coca Cola is McDonalds beverage partner. 19. Packaging. McDonald's has a global package design for their to-go bags and fountain drink cups. 20. McDonalds also offer access to Nutrition facts with QR code Packaging. 21. Transportation The transportation of McDonalds has been completely outsourced and since 80 percent is in refrigerated truck movement. The products are transported in a dedicated fleet of refrigerated trucks to the companys Distribution Centres. Multi-temperature and single temperature trucks then transport the fast food swiftly to the McDonalds restaurants across the country. 22. Through Cold Chain logistics McDonalds entire network supply-chain consists of movement of goods through a cold chain. Suppliers are also a part of this cold chain. McDonalds have the largest refrigerated movement of products in India 23. An interesting and innovative feature of this cold chain is that the same truck can carry products at different temperatures, ranging from frozen products at -18C to -25C, chilled products from 1C-4C dry products at ambient temperatures. 24. Reverse logistics The buns are packed in plastic crates to ensure their quality. These crates have to go back to the bakeries, thats when return logistics takes place. 25. Radhakrishna Foodland Pvt. Ltd Sole Distribution Partner of the fast food chain. Manages the 4 DCs and since it has a transport division, handles the truck movement in the supply-chain right through the country. McDonalds expects its distribution partner to meet its standards of cold, clean and on-time delivery . 26. There are only two products buns and Cokes, which are sent directly to the restaurants. Buns have a limited shelf life, hence they are sent directly to the outlets, while Coca Cola is also sent directly to ensures quick dispatch of its products. 27. Thank you 28. A special thanks to Mr. Damodar,lobby manager,mcdonalds bandra Mrs Renuka koppula,floor manager,mcdonalds malad. Someshwar Walinjkar,employee mcdonalds,Vasai